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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire\n \n Senior Legal Counsel - Contracts\n \n \n Our Mission \n We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. \n \n About the role \n Capital One is excited to have a new opportunity for an experienced in-house commercial contracts solicitor within the UK Legal Team. \n \n Our Contracts team within Legal plays a key role in managing risk when we are engaging suppliers who work for Capital One. As a financial institution, ensuring robust supplier contracts is essential. To complement our existing team, we are looking for a strong team player with great communication skills, contract drafting and negotiating experience and commercial acumen. If you're looking for a new, exciting step in your career this could be for you! \n \n Reporting to the head of UK Contracts, you'll provide legal advice to Capital One's business teams on a range of supplier contracts, such as outsourcing contracts, SaaS and other technology agreements, as well as other commercial matters. \n \n What you’ll do \n\n • \n Prepare and negotiate contractual arrangements, including services agreements, outsourcing agreements, software licences, terms and conditions of purchase, NDAs, variation agreements, termination agreements and renewals \n • \n Manage the contractual workstreams across a number of business areas; partner with the relevant supplier management and business contacts to integrate legal considerations into initiatives at the appropriate point and ensure timely execution in line with business priorities \n • \n Advise on legal and regulatory risks as well as strategic considerations in relation to third party contracting, including in relation to outsourcing requirements and data protection, and collaborate with other legal specialists where necessary \n • \n Supervise and mentor junior team members in relation to contract negotiation and drafting, legal research and advice \n • \n Develop and maintain great working relationships with stakeholders including suppliers, sourcing managers and business managers in Capital One UK and where appropriate within our US parent company \n • \n Identify and assess the impact of new laws, training other business areas where appropriate, and provide advice on legal risks for new initiatives \n • \n Instruct and manage input from outside counsel where needed \n • \n Manage your workload in a timely and effective manner and proactively communicate to stakeholders on progress \n • \n Ensure contracts procedures and policies are followed and risks escalated appropriately \n • \n Own your own development and support the development of others within the business through feedback, coaching and mentoring. \n\n \n What we’re looking for \n\n • \n Qualified solicitor with around 6 - 12 years PQE (PQE is a guide only) \n • \n Extensive experience in drafting and negotiating complex commercial contracts, with a strong understanding of data protection law, and ability to navigate other risk areas such as AI terms, IP, and TUPE \n • \n Ability to leverage precedent terms or negotiate third party terms as required for the business context \n • \n In house experience strongly preferred, ideally with financial services context, although this is not essential \n • \n Ability to apply strategic thinking and strong problem solving skills to support the business with navigating challenges \n • \n Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs \n • \n Confidence in written and verbal communications, tailoring content and style to the audience as needed \n • \n Proven track record of delivery with a results focus \n • \n Great relationship building and team working – across our supplier and sourcing managers and our broader Legal department and throughout our business’ multi-functional teams \n • \n Forward thinking on maximising use of digital opportunities as part of providing legal advice and contract drafting \n • \n Genuine focus on delivering a best in class legal service to our business \n\n \n Where and how you'll work \n This is a permanent position based in our Nottingham office. \n \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. \n \n What’s in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • \n Wealth & Future: Competitive pension and performance-based bonus schemes \n • \n Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. \n • \n Health: Access premium care through our private medical insurance. \n • \n Family Support: We champion your milestones with enhanced parental leave. \n\n \n A full list of our benefits is available here. \n \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. \n \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates \n \n Capital One is committed to diversity in the workplace.\n \n \n If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n\n \n \n \n \n For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com \n \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n \n \n \n\n Who We Are\n \n \nAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.\n \n \nGuided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.\n

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Digital Product ManagerJob Description \n About this role \n Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best WorkplacesTM list. \n Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. \n As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. \n What you'll do \n\n • Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes\n, • Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them\n, • Be passionate about how consumer credit works so that you can disrupt it from the inside out\n, • Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value\n, • Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products\n, • Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions\n\n What you'll bring \n\n • Proven experience working within a regulated industry with demonstrable in market results\n, • A track record of thought leadership and delivery across complex products or platform capabilities\n, • Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication\n, • Proven ability to leverage data and insight to define product strategy and customer experience\n, • Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering\n, • Excellent communication skills, able to engage, influence and inspire\n, • Passionate about achieving the right outcome\n\n Where and how you'll work \n This is a permanent position and can be based in our Nottingham or London offices. \n We have a hybrid working model which gives you flexibility to work from our offices and from home. \n We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. \n Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. \n What's in it for you \n\n • Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation\n, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)\n, • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave\n, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café\n\n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. \n We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: \n\n • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies\n, • OutFront – to provide LGBTQ+ support for all associates\n, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all\n, • Women in Tech – promoting an inclusive environment in tech\n, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry\n\n Capital One is committed to diversity in the workplace. \n If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n For technical support or questions about Capital One's recruiting process, please send an email to \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n Have you got what it takes to succeed The following information should be read carefully by all candidates. \n Who We Are \n At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. \n Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xxuwjjq Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireProcess Manager - Customer Fulfilment \n About this role: \n We're looking for a seasoned Senior Associate Process Manager to join our Customer Fulfilment Process Management Team. You will be responsible for driving end-to-end process excellence, proactively mitigating risk, and optimising supplier performance to deliver exceptional customer outcomes. You will specialise in the management of customer communications, card issuance, and incoming mail processes, ensuring that our operations are resilient, compliant, and continuously improving. \n What you'll do: \n\n • Proactive Risk Management: Own the risk profile of the process, proactively managing risks across day-to-day operations and when embedding change. Design and implement robust preventative and detective controls to ensure a well-managed process environment\n, • Supplier Management: Actively manage supplier performance to ensure service continuity, operational excellence, and process stability every time. Foster strong partnerships that drive accountability and high-quality delivery\n, • Process Improvement & Root Cause Analysis: Leverage advanced process management methodologies (e.g., Lean, Six Sigma, Root Cause Analysis) to identify, prioritise, and implement impactful solutions. Don't just fix issues; get to the root cause to prevent recurrence\n, • Change Leadership: Assess the complex impacts of change initiatives early, embedding changes seamlessly into the process and ensuring stakeholders are fully aligned\n, • Stakeholder Engagement: Partner with cross-functional stakeholders—including Operations, Supplier Management, and Tech—to resolve complex process breakdowns, ensuring rapid issue resolution and sustained performance improvement\n, • Strategic Advisory: Serve as a subject matter expert and key point of contact for business projects, providing strategic guidance on process design, documentation, and operational strategy\n\n What we're looking for: \n\n • Attention to Detail: A keen attention to detail, to be able to understand key operational processes, systems and technology\n, • Strategic Prioritisation: The ability to effectively manage competing priorities, with clear communication to stakeholders\n, • Influential Collaboration & Delivery: Skilled at navigating the organisation to build consensus, secure stakeholder buy-in, and successfully drive change\n, • Strong Judgement: Ability to balance business goals with an unwavering focus on the customer\n\n Capital One is committed to diversity in the workplace. \n If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n For technical support or questions about Capital One's recruiting process, please send an email to \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. \n Who We Are \n At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. \n Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xxuwjjq Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire\n \n Talent Acquisition Partner\n \n \n Job Title: Talent Acquisition Partner \n \n Location: Nottingham or London \n \n Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. \n \n Our Mission \n \n We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. \n \n About this role \n \n We're looking for a driven and strategic Talent Acquisition Partner to take ownership of the hiring across a broad range of business areas here at Capital One, including Analytics, Process Management, Legal, Compliance and Risk. If you thrive on autonomy, this is your chance to not just fill roles, but to drive significant strategic change, identify key areas for improvement, and ensure our talent acquisition efforts are perfectly aligned with the broader company vision. \n \n What you’ll do \n\n • \n Own the end to end talent acquisition process for key parts of the business, including Analytics and Professional hiring \n • \n Be the key point of contact and trusted leader for your business areas, utilising your market knowledge to influence the overall people strategy \n • \n Develop and implement long term sourcing strategies to create robust candidate pipelines for immediate business demand and future required skills \n • \n Work closely with Talent Brand to build and implement an engaging attraction strategy, continuing to highlight Capital One as an employer of choice \n • \n Constantly seek to understand the changes in the recruitment market, and bring innovation and new ideas to the wider TA team \n\n \n What we’re looking for \n\n • \n Significant experience as a full-lifecycle recruiter within financial services \n • \n Ability to move beyond tactical recruiting to think strategically about talent challenges, advise senior stakeholders, and shape organisational hiring strategy \n • \n A curious mindset to help understand the roles you're recruiting for and can have meaningful conversations about challenges \n • \n Highly effective communication and relationship-building skills to partner with busy hiring managers and provide a world-class experience to candidates \n • \n An ability to thrive in an ambiguous and ever changing environment, and continuously identify opportunities for improvement \n • \n A data-driven approach to optimise your recruitment processes and provide meaningful insights to the business, along with strong organisational skills to ensure a well managed approach \n • \n Experience using GSuite and Workday desirable \n\n \n Where and how you'll work \n \n This is a permanent position based in either our Nottingham or London office. \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. \n \n What’s in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • \n Wealth & Future: Competitive pension and performance-based bonus schemes \n • \n Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. \n • \n Health: Access premium care through our private medical insurance. \n • \n Family Support: We champion your milestones with enhanced parental leave. \n\n A full list of our benefits is available here. \n \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. \n \n Capital One is committed to diversity in the workplace.\n \n \n If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n\n \n \n \n \n For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com \n \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n \n \n \n\n Who We Are\n \n \nAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.\n \n \nGuided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.\n

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireProcess Excellence Advisor \n Our Mission \n We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best WorkplacesTM list. Hear from our team about what it's like working at Capital One UK. \n About the role \n As a Process Architecture and Governance Lead, you will be accountable for ensuring robust process documentation, governance, and performance monitoring across all functional areas. Operating autonomously, you will lead, plan, and deliver end-to-end process mapping and governance initiatives across the UK business. You will play a key role in fostering a culture of continuous improvement and sound risk management, driving process optimisation initiatives while empowering the wider team. Furthermore, you will have the autonomy to champion AI-driven process optimisation, ensuring our business scales effectively through smart technology. \n What you'll do \n\n • Establish Frameworks & Standards: Define and implement frameworks for process documentation and monitoring across the UK business, embedding standardised documentation to eliminate departmental silos.\n, • Deliver End-to-End Projects: Manage process-related projects from initial discovery through to successful launch, which includes documenting new processes and identifying performance gaps to keep the business "well-managed".\n, • Upskill & Coach Teams: Create and lead workshops to train, coach, and upskill Process Managers in process excellence tools and methodologies.\n, • Influence Stakeholders: Actively influence and constructively challenge senior stakeholders and Product Owners across the business to safeguard process integrity.\n, • Drive AI Optimisation: Actively experiment with and refine how process maps are structured, ensuring unstructured business data is formatted so LLMs and AI querying tools can parse it effectively to maximise high-quality, automated insights.\n\n The skills and experience you need \n\n • Process & Governance Expertise: Solid experience in process management, process improvement methodologies, and risk/governance frameworks, ideally supported by an awareness of Lean / Six Sigma tools.\n, • Analytical Problem Solving: Strong analytical skills and the ability to apply 80/20 thinking to complex process problems, successfully balancing rapid throughput with robust risk management.\n, • Stakeholder Management: Exceptional communication skills with a proven ability to build strong relationships, influence teams, and constructively challenge senior stakeholders.\n, • AI & Data Literacy: A genuine passion for emerging AI technologies, with an understanding of how to structure process maps to maximise the precision and reliability of AI-generated continuous improvement recommendations.\n, • Training Delivery: Highly organised with demonstrated experience in delivering training or workshops to groups either face-to-face or online.\n\n Where and how you'll work \n This is a permanent position based in our Nottingham office. \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. \n What's in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • Wealth & Future: Competitive pension and performance-based bonus schemes\n, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.\n, • Health: Access premium care through our private medical insurance.\n, • Family Support: We champion your milestones with enhanced parental leave.\n\n A full list of our benefits is available here. \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. \n Capital One is committed to diversity in the workplace. \n If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n For technical support or questions about Capital One's recruiting process, please send an email to \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n Interested in this role You can find all the relevant information in the description below. \n Who We Are \n At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. \n Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xxuwjjq Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Talent Acquisition Partner - Software Engineering \n Job Title: Senior Talent Acquisition Partner - Software Engineering \n Location: Nottingham - Hybrid \n Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. \n Our Mission \n We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best WorkplacesTM list. Hear from our team about what it's like working at Capital One UK. \n About this role \n Are you a highly strategic, Senior Software Engineering recruiter ready to directly influence the growth of a leading financial technology organization? \n This is a high-impact, full-lifecycle role where you will partner directly with Engineering leaders to solve complex talent challenges, amplify our brand, and secure top software engineering talent. \n What You'll Drive \n This position goes beyond filling roles; you will be the market expert and the strategic engine behind our growth. \n\n • Strategic Talent Acquisition: Develop and execute innovative, long-term sourcing and attraction strategies to build robust pipelines of high-calibre software engineering talent, solving for both immediate demand and future organizational needs.\n, • Engineering Leadership Partnership: Serve as a trusted advisor to engineering leaders, leveraging your deep market knowledge of the software engineering market to influence hiring models, compensation strategy, and the long-term talent quality bar.\n, • Data-Driven Influence: Utilize market insights and recruiting data to inform and influence organizational decisions related to talent benchmarking, search strategy, and pipeline investment.\n, • Culture & Brand Activation: Lead our presence in the Nottingham tech community. You will own the strategy for hosting engineering user groups at our Nottingham office and spearhead our impactful presence at major industry conferences.\n, • World-Class Candidate Experience: Create inspiring, high-touch experiences for every engineering candidate, focusing on powerful storytelling that connects top talent directly to our mission and technical challenges.\n, • Recruiting Innovation: Stay ahead of the curve on emerging sourcing techniques, interview innovations, and the evolving dynamics of the wider UK engineering market to ensure we maintain a competitive edge.\n\n What You'll Bring \n\n • Deep Domain Expertise: Proven track record as a full-lifecycle recruiter with a deep, nuanced understanding of the Midlands software engineering landscape\n, • Strategic & Consultative Approach: Ability to move beyond tactical recruiting to think strategically about talent challenges, advise senior stakeholders, and shape organizational hiring strategy.\n, • Community Building: Experience in leveraging community involvement (meetups, conferences, thought leadership) to build an authentic employment brand and generate pipelines.\n, • Exceptional Stakeholder Management: Highly effective communication and relationship-building skills to partner with busy hiring managers and provide a world-class experience to candidates.\n\n Where and how you'll work \n This is a permanent position based in our Nottingham office. \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. \n What's in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • Wealth & Future: Competitive pension and performance-based bonus schemes\n, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.\n, • Health: Access premium care through our private medical insurance.\n, • Family Support: We champion your milestones with enhanced parental leave.\n\n A full list of our benefits is available here. \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. \n Capital One is committed to diversity in the workplace. \n If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n For technical support or questions about Capital One's recruiting process, please send an email to \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. \n Who We Are \n At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. \n Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xxuwjjq Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Data Steward \n Our Mission \n We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best WorkplacesTM list. Hear from our team about what it's like working at Capital One UK. \n About the Role \n Data sits at the very heart of everything we do at Capital One, and establishing a robust data foundation is a key enabler for our strategic initiatives across both the Enterprise and the UK division. With a multitude of systems capturing, storing, and processing data, our goal is to drive operations and analytics that help our customers and associates succeed. \n As we scale up our AI solutions, ensuring a thorough understanding of the data the UK business creates and uses is more crucial than ever. This role is essential for maintaining a well-managed business, giving decision-makers absolute confidence that their data is available and of the highest quality. We are seeking an energetic individual to bridge the gap between data and the wider business, delivering well-governed, impactful data that drives real value for our stakeholders. \n What You'll Do \n\n • Champion Data Governance: Act as the focal point for data governance and stewardship within the UK business, ensuring data is managed through its entire lifecycle and treated as a true corporate asset.\n, • Support Data Owners: Manage day-to-day data activities on behalf of Accountable Executives and Senior Leaders who act as the designated 'Data Owners'.\n, • Enhance Data Quality: Drive actionable improvements to data quality and enrichment, focusing on the most critical data first and tracking the tangible 'value-add' with data consumers.\n, • Ensure Compliance & Transparency: Maintain complete metadata, data descriptions, and lineage while ensuring data is correctly classified, protected, and compliant with GDPR and internal security protocols.\n, • Manage Risk & Alignment: Engage with stakeholders to agree on common data definitions, whilst proactively flagging data risks or control issues to relevant risk and governance committees.\n\n The Skills and Experience You Need \n\n • Stakeholder Influence & Collaboration: Excellent communication and relationship-building skills, with a proven ability to influence across teams and drive cultural change.\n, • Data Storytelling: Ability to translate complex data concepts into plain language, summarising information effectively and tailoring communications for diverse audiences.\n, • Critical Thinking & Problem Solving: A natural analytical mindset with the ability to resolve complex data issues, identify trends, and take ownership of problem resolution.\n, • Strategic Prioritisation: Ability to focus on high-value data tasks, piecing together data management practices to enable key strategic initiatives, including AI solutions.\n, • Active Listening: Strong active listening skills to deeply understand stakeholder requirements and naturalise a data-centric culture across the division.\n\n Desirable Experience \n\n • Data Frameworks: Familiarity with recognised industry data management frameworks such as DAMA or DCAM.\n, • Data Modelling & Governance: Understanding of data governance principles, business glossaries, and how data flows via logical and physical data models.\n, • Data Maturity Assessment: Experience evaluating data maturity and providing recommendations to align current capabilities with long-term strategic goals.\n, • Technical Proficiency: Practical experience with SQL, particularly within Snowflake database environments.\n, • Cloud Infrastructure: A general understanding of cloud resources, specifically AWS architectures.\n\n Where and how you'll work \n This is a permanent position based in our Nottingham office. \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. \n What's in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • Wealth & Future: Competitive pension and performance-based bonus schemes\n, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.\n, • Health: Access premium care through our private medical insurance.\n, • Family Support: We champion your milestones with enhanced parental leave.\n\n A full list of our benefits is available here. \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. \n Capital One is committed to diversity in the workplace. \n If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n For technical support or questions about Capital One's recruiting process, please send an email to \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n Apply (by clicking the relevant button) after checking through all the related job information below. \n Who We Are \n At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. \n Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xxuwjjq Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Finance Associate - Finance Transformation (12-month fixed-term contract) \n Job Title: Senior Finance Associate - Finance Transformation (12-month fixed-term contract) \n Location: Nottingham - Hybrid \n Working Pattern:3 days in-office (Tuesday-Thursday) and 2 days remote. \n Our Mission \n We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best WorkplacesTM list. Hear from our team about what it's like working at Capital One UK. \n About the Role \n We're on a mission to be a force for good in lending. To support this, we are looking for a dynamic, self-motivated finance professional to join our UK Finance team on a 12-month fixed-term contract. \n This is a specialised hybrid role that sits at the intersection of financial strategy and project delivery. As a dedicated Finance Transformation Lead, you aren't just supporting finance routines—you are driving the end-to-end technical execution of complex strategic initiatives. We are looking for an 'Insightful Investigator' who can translate between finance data and systems requirements to deliver solutions that scale. \n What You'll Do \n\n • Project Leadership: Act as the lead resource for finance-based projects, navigating governance routines and managing RAIDD (Risks, Assumptions, Issues, Dependencies, and Decisions) items.\n, • Rigorous Execution: Drive key project testing cycles, managing UAT and Close Simulation (SIM) test scenarios efficiently to strict deadlines.\n, • Proactive Problem Solving: Identify system blockers early (such as issues with financial dashboards and reports), develop workarounds, and clearly communicate the impact to other Lines of Business.\n, • Cross-Functional Collaboration: Partner closely with UK and enterprise teams, to resolve issues and represent UK Finance's interests.\n, • Clear Communication: Focus and highlight key points with transparency when communicating complex project statuses to stakeholders.\n, • Data-Driven Insights: Go beyond surface-level analysis to generate meaningful insights, analysing qualitative and quantitative data to ensure data integrity.\n, • Core Finance Support: Provide general finance support and remediations as we balance priorities during this transition.\n\n The Skills and Experience You'll Need \n\n • The Right Blend: Proven experience in traditional finance processes (forecasting, variance analysis) combined with a strong project management or systems implementation background.\n, • Systems Knowledge: Experience with general finance concepts, tools and financial systems is highly preferred, but a strong aptitude and adaptability to learn new systems are just as critical.\n, • Strategic Judgment: The ability to navigate difficult stakeholder situations and comprehensively consider the impact of decisions on other partner groups.\n, • Autonomous Execution: A proactive mindset to identify problems, drive independent solutions, and influence your team to shape better outcomes.\n, • Team-First Attitude: A collaborative approach, focused on building strong, connected working relationships, as this is how we get things done at Capital One.\n, • Innovation: A strong focus on driving process improvement and a willingness to embrace new technology and AI to unlock operational efficiencies.\n, • Systems Knowledge (Nice-to-Have): While broad systems experience is preferred, experience specifically with Workday Financials is a highly desirable asset.\n\n Where and How You'll Work \n This is a 12-month fixed-term position based in our Nottingham offices. While not guaranteed, there is potential to explore a permanent role at the end of the contract. We embrace a hybrid approach: you'll spend three days a week in our purpose-built office (featuring an on-site gym, restaurant, and Learning Loft), with the option to work from home on Mondays and Fridays. \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. \n Capital One is committed to diversity in the workplace. \n If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n For technical support or questions about Capital One's recruiting process, please send an email to \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n Increase your chances of an interview by reading the following overview of this role before making an application. \n Who We Are \n At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. \n Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xxuwjjq Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Complaints Insight Specialist \n About the role \n We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment. \n As part of a specialist team of six, you will collaborate across the organisation, particularly within our Operations department to deliver data-driven customer insights and enhance our complaints strategy. Reporting directly to the Head of Complaints Strategy, you will leverage data to spot patterns, identify why things go wrong, and create compelling visual narratives for stakeholders at all levels . While you will possess strong analytical capabilities to partner with our centralised Data Analysts, this is a highly collaborative role focused on turning data into impactful business actions. \n What you'll do \n\n • Lead Insight Projects: Initiate and manage complaints insight initiatives from problem-solving through to successful implementation alongside internal stakeholders.\n, • Trend Identification: Partner with the UK Customer Operations management team to identify real-time dissatisfaction trends and drive initiatives that improve customer outcomes and operational efficiency.\n, • Strategy & Risk Management: Manage and enhance the complaints strategy, including associated risks and process controls, while maintaining clear communication with internal partners.\n, • Stakeholder Storytelling: Prepare and deliver concise, compelling written reports and presentations that translate complex data into actionable recommendations for the business.\n, • Regulatory Reporting & Analysis: Leverage internal, industry, and Financial Ombudsman Service (FOS) data to uncover root causes, while collaborating globally to deliver key regulatory reports.\n\n The skills and experience you need \n Essential \n\n • Data Storytelling & Visualisation: Exceptional ability to build engaging presentations and use data visualisation to turn complex numbers into simple, compelling narratives.\n, • Analytical Expertise: Strong experience using both qualitative and quantitative analytical methods to evaluate large datasets and find root causes.\n, • Collaboration & Interpersonal Skills: A proven track record of fostering teamwork and collaborating effectively across diverse disciplines and organisational levels.\n, • Strategy & Process Improvement: Detail-oriented mindset with hands-on experience in strategy design, process management, and delivering sustainable operational improvements.\n, • Creative Problem Solving: An outside-the-box thinker who can cut through complexity to deliver straightforward, actionable solutions.\n\n Desirable \n\n • Regulated Environment Experience: Prior experience working within a regulated complaints handling environment.\n, • Digital Tools: Proficiency with collaborative tools, specifically Google Workspace (including Google Sheets and Google Slides).\n\n Where and how you'll work \n This is a permanent position based in our Nottingham office. \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. \n What's in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • Wealth & Future: Competitive pension and performance-based bonus schemes\n, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.\n, • Health: Access premium care through our private medical insurance.\n, • Family Support: We champion your milestones with enhanced parental leave.\n\n A full list of our benefits is available here. \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. \n Capital One is committed to diversity in the workplace. \n If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n For technical support or questions about Capital One's recruiting process, please send an email to \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n Is this your next job Read the full description below to find out, and do not hesitate to make an application. \n Who We Are \n At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. \n Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xxuwjjq Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireContinuous Improvement Lead \n Our Mission \n We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best WorkplacesTM list. Hear from our team about what it's like working at Capital One UK. \n About the role \n We are seeking a proactive Continuous Improvement Lead to bridge high-level operational strategy and hands-on delivery. In this role, you will lead cross-departmental projects aimed at enhancing customer experience, reducing waste, and streamlining contact centre performance. You will act as the key operational link between senior leadership, technology partners, and outsourced suppliers to drive meaningful, data-backed change. \n What you'll be doing \n\n • Lead on the translation of Operational strategy into meaningful improvement opportunities\n, • Drive the direction of travel across prioritised Bold Goals and Vision Impacting projects, being seen as the key Ops point of contact\n, • Lead on the building and refinement of business cases, which are multi-faceted and cross departmental in nature, as we look to enhance outcomes for for our customers and transform how we service our customers within the contact centre\n, • Partner with technology, outsourced suppliers and other teams, to drive material Operational improvements as we continue to invest in our agent tooling and digital journeys\n, • Influence change at senior leadership level, whilst have the ability to drive action across peer group, unlocking tangible results\n, • Apply management skills such as communication and change leadership, to help drive key priorities like technology changes, and continuous improvement activities\n\n How you'll be doing it \n\n • Conducting industry research and benchmarking, whilst coupling with learnt experiences to appropriately steer initiative identification and delivery\n, • Undertake problem solving, driving change and efficiencies to create better experiences for our customers\n, • Understanding, analysing and translating data into robust business cases, which evidence the impact of opportunities, before seeing them through to fruition\n, • Use a variety of methodologies, techniques and tools to define, manage and improve processes such as Statistical analysis, Business Process Management, Lean and Six Sigma\n, • Prioritise changes that add the most value to the business and customers, whilst seamlessly delivering those into the Operation, positively impacting our cost portfolio\n, • Supporting projects by partnering with process, technology and suppliers to ensure processes are efficient and focus on key business objectives\n, • Reviewing processes end-to-end, through the eye of the business, customers and other key stakeholders, and introducing innovation into the process with impactful results\n, • Responding quickly to rapidly changing market conditions and improving business processes, by eliminating waste and enhancing quality, whilst achieving and maintaining optimal levels of process performance.\n\n What we're looking for \n\n • Strong in-built analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data\n, • Experience in understanding key operational processes, systems and technologies across multiple lines of business and at pace\n, • Minimum of two years experience of using a structured methodology such as LEAN or Six Sigma, with Green/Black belt being advantageous\n, • A skilled problem solver, able to complete root cause analysis to gain insights and solve problems for the business\n, • Have managed key strategic process design, process improvements or continuous improvements\n, • Strong communication skills, both written and verbal, and excellent influencing skills with the ability to operate effectively at multiple levels across the organisation\n, • A strong decision maker, with the ability to combine business experience and insights from a range of sources to make effective recommendations and influence senior stakeholders\n, • Experience in a regulated environment, with contact centre experience preferable\n\n Where and how you'll work \n This is a permanent position based in our Nottingham office. \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. \n What's in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • Wealth & Future: Competitive pension and performance-based bonus schemes\n, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.\n, • Health: Access premium care through our private medical insurance.\n, • Family Support: We champion your milestones with enhanced parental leave.\n\n A full list of our benefits is available here. \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. \n Capital One is committed to diversity in the workplace. \n If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n For technical support or questions about Capital One's recruiting process, please send an email to \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n Ensure you read the information regarding this opportunity thoroughly before making an application. \n Who We Are \n At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. \n Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xxuwjjq Together, we are on a quest to change banking for good.

Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues. You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment. Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed. What we're looking for Previous security experience is preferred A valid SIA licence Strong communication and interpersonal skills A calm, confident and professional approach A proactive mindset with the ability to make sound decisions quickly A genuine passion for customer service and keeping people safe Important Information All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day. Excellent Benefits £13.58 per hour Guaranteed 40+ hours per week 20% colleague discount (after a qualifying period) Company-funded SIA licence renewal Share Incentive Plan Save As You Earn Scheme Cycle to Work Scheme Life Assurance Childcare Voucher Scheme

Residential Support Worker – Children’s Services - Glenrothes, Fife (KY7).Be the reason a child feels safe, supported, and heard.At Newcross Healthcare, we’re on a mission to help children and young people thrive.We’re looking for compassionate.If you’ve got experience working with childre

To join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills.

Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Working Hours: Up to 40 hours per week.Service: Nexus Support Limited - Southend on Sea.PLEASE NOTE - A FULL UK DRIVERS LICENCE IS NEEDED TO MEET THE REQUIREMENTS OF THIS ROLE*.Nexus Support Limit

Could you be the next enthusiastic team-player to join our award winning care home?.We are looking for caring, reliable and flexible Relief Care Workers to build on our team of experienced support staff providing care to older adults and older adults with dementia living in a residential care home i

Brighter days = brighter futures.Join HICA and be the sunshine in someone's life.Are you ready to make an impact while growing in a supportive and compassionate environment? Hampden House is looking for Care Assistants to join our expanding team of care professionals.The company is unable to sponsor

Job Description Consensus is not just a care provider – we're a community of amazing people dedicated to inspiring and empowering people with learning disabilities, autism, and complex needs.If you're looking for a career where you can make a meaningful difference in the lives of others, then thi

Job Description /n ABOUT THE ROLE /n As an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and fulfilling.We want to make sure each individual can pursue the interests they m

Strong communication skills and a genuine passion for helping children reach their full potential.

Account Manager – Medical Communications. Position: Account Manager - Medical Communications. This is an exciting opportunity to join a dynamic and thriving independent medical communications agency! As an experienced member of the client services team, you'll have the flexibility to shape your ro

Stay up to date with digital communication trends and understand how AI can influence consumer communications. Reporting to the Senior Consumer Communications Manager, you will be responsible for developing and delivering consumer communications across two key areas:. Excellent writing and communica

Manage communications and events for a charitable trust, creating engaging content, coordinating campaigns, and organizing event programs to enhance visibility and impact.

Manage communications and events strategy for a growing cyber security business to build community, deepen partnerships, and drive revenue.

Delivering high standards of client care and communication. Excellent organisational and communication skills.

Excellent negotiation, communication and stakeholder management skills.

A bachelor's degree in journalism, communications or English preferr.

North Hertfordshire | Hybrid – 2–3 days in the office.We are looking for a confident and proactive.Reporting into the Head of HR Business Partnering, you will work closely with senior leaders across a diverse client group, supporting both strategic and hands-on HR initiatives.This is a role for

Strong communication skills, with the ability to engage with both technical and non-technical stakeholders. Managing circuit orders, provisioning and delivery with telecommunications providers.

Written and verbal communication to influence and build relationships.

Excellent communication skills across all levels both written and verbal.

Enjoy a career without limits, earning up to 75% of your billing.We are seeking legal professionals that are keen to work on a consultancy, fee sharing basis.Taylor Rose is a top 60 law firm with offices nationwide.We are offering you a unique opportunity to take back control of your life and earnin

Excellent scientific communication skills, with the ability to explain complex in vivo data clearly to both scientific and client audiences.

Proven medical writing experience within a healthcare communications agency, with knowledge of a broad range of communications activities.

UK Quantity Surveyors | Relocate to the USA | Major Data Centre Projects.These roles will support the delivery of.Tulsa, Dallas, Omaha, Kansas City, Amarillo.Data centre experience not required.This is a great opportunity to join a highly regarded consultancy and build a career in one of the fastest

Excellent communication and interpersonal skills.

We are excited to announce our team is growing.We have vacancies for Menswear Commercial Fashion Designers.You will have at least 3 years full time working experience in fashion design in the Uk, Europe or Usa.You will not require sponsorship.

We’re here to make London the beating heart of global health communications. Design and apply appropriate visual communication across a broad range of motion projects - educational, web, apps, events, social, PR, and corporate.

Strong communication and organisational skills.

Strong communication and stakeholder-management skills.

London (Shoreditch) - in the office at least three days a week.Startup Coalition is an independent advocacy group that serves as the policy voice for technology-led start ups and scaleups in the UK.Startup Coalition was founded by entrepreneurs for entrepreneurs and fights for a policy environment t

Managing customer communications in line with GDPR, FCA and regulatory requirements. Excellent communication and stakeholder management skills.

Owner‑mindset with resilience in a fast‑paced, cross‑border environment; excellent cross‑cultural communication and team‑influencing skills.

Central London - Hybrid (3 on-site days/week).Aquent is partnering with a leading global technology company that is revolutionising how individuals and businesses manage their financial lives.This innovative organisation is deeply committed to customer success, leveraging data-driven strategies to e

Excellent communication skills with the ability to present technical solutions to clients and support business development.

Support quality assurance across the team, identifying opportunities to strengthen communication, product knowledge, case handling and overall service delivery.

SENIOR / PRINCIPAL RECRUITERS — READY TO MAKE THE STEP INTO LEADERSHIP?.Senior and Principal Recruiters.At Impax, you won’t be told you need to wait another 2 years before getting your opportunity.We’ll give you the platform and resources to start building a team around you.And you won't be st