Telephony / IT Account Manager
hace 3 días
Runcorn
Telephony / IT Account Manager Our client is a Business Communications and Fleet Vehicle Solutions specialist providing a range of products and services designed to save their customers time and money. Established in 2005, they have built up a nationwide customer base and are looking for a Telephony / IT Account Manager to join their team and help grow the business. The Role As a Telephony / IT Account Manager, you will be responsible for providing first line customer support and maintaining a pro-active contact relationship with an established customer base, to develop further sales opportunities and account development. As an Account Manager, responsibilities will include: • Take ownership of 200 existing business accounts, focusing on retention, growth, and satisfaction., • Drive account development by identifying opportunities to sell additional products (e.g. mobile, IT, fleet)., • Engage clients on Cyber Essentials readiness and promote secure telephony solutions., • Collaborate with technical teams to deliver seamless solutions across VoIP, SIP, hosted systems, and connectivity. Essential: • Previous experience working in a B2B outbound role, ideally in Telecoms or IT., • Confidence in discussing technical products with non-technical clients., • A proactive mindset with a focus on growth and client success., • Passionate with excellent rapport skills., • Good organisational and planning skills., • Self-motivated with the drive to be successful., • Excellent verbal and written communication skills., • Understanding of telephony and connectivity solutions., • Awareness of Cyber Essentials and its relevance to secure communications., • Account Manager or outbound sales experience, within a business-to-business setting.