Trabajos Accounting & Finance en RuncornCrear alertas

Do you excel at resolving issues and building strong customer relationships? Join a leading specialist automotive finance lender as a Complaints Specialist. The Role You’ll manage the full complaints process—acknowledging, investigating, and resolving cases fairly and efficiently to deliver positive outcomes. Key Responsibilities • Handle complaints via phone, email, and written correspondence with empathy and professionalism., • Investigate thoroughly, liaising with internal teams and external partners., • Provide clear, fair resolutions in line with FCA, DISP, and CRA regulations., • Maintain accurate records and keep customers updated throughout., • Identify root causes, report trends, and suggest process improvements., • Escalate complex cases to management when needed.About You, • Strong communicator with excellent written and verbal skills., • Detail-oriented problem solver with investigative ability., • Organized, resilient, and able to meet deadlines under pressure., • Skilled in MS Office and CRM systems., • Compassionate and adaptable, especially with vulnerable customers.