Complaints manager jobs in StanleyCreate job alerts

Management of customer complaints, achieving customer satisfaction and quality assurance. * Performance management of the Customer Service team, setting KPIs and ensuring team members take ownership ...

Respond to incidents and complaints in a timely and appropriate manner, ensuring corrective actions ... Provide regular updates and reports to senior management on location performance, challenges, and ...

... queries and handling complaints, always following up with customers to identify areas of ... Manage and coordinate urgent and complicated support issues. Act as the escalation point for all ...

Provide oversight and ensure timely resolution of issues and escalated complaints. ​ * Able to ... Excellent customer management skills​ * Experience of relationship building at senior level​