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Fulfilment and Customer Services Manager Location: Watford Salary: £35,000+ Hours: Full-Time | Monday – Friday, 9am – 5pm (Weekend work may be required during peak periods) About Us LILY & ROO is a leading online jewellery retailer known for our elegant, handcrafted designs and outstanding customer service. We pride ourselves on our attention to detail, quality craftsmanship, and a seamless customer experience. As we continue to grow, we are seeking a highly organised and proactive Fulfilment and Customer Services Manager to lead two key operational areas of our business. Role Overview The Fulfilment and Customer Services Manager will oversee the daily operations of both the fulfilment and customer service teams, ensuring orders are processed efficiently and customers receive exceptional support. The role requires excellent leadership, strong communication skills, and the ability to analyse data to drive continuous improvement. You will work closely with the Marketing and Production Manager to ensure processes are aligned across departments and the customer experience remains consistent from order to delivery. Key Responsibilities Fulfilment Management • Oversee and manage all aspects of the fulfilment department to ensure orders are picked, packed, and dispatched accurately and on time., • Motivate, mentor, and manage the fulfilment team, maintaining a positive and productive working environment., • Plan staffing schedules and employ temporary staff during peak trading periods (e.g. Christmas, Valentine’s Day)., • Conduct monthly stock takes and ensure inventory accuracy., • Order stock from UK suppliers and manage supplier relationships., • Negotiate shipping rates with couriers and ensure cost-effective delivery solutions., • Track and report on key KPIs such as fulfilment accuracy, dispatch times, and customer satisfaction., • Continuously review and improve fulfilment processes to enhance efficiency and accuracy., • Identify and implement cost-saving initiatives across postage, packaging, and fulfilment supplies without compromising quality or customer experience. Customer Services Management • Oversee the day-to-day running of the Customer Service team, managed through Gorgias., • Ensure all customer tickets are handled promptly and professionally, maintaining five-star customer service standards., • Train and support team members to deliver empathetic, solution-focused responses., • Produce regular reports highlighting common customer issues, trends, and product feedback., • Identify recurring issues and work with other departments (Marketing, Production, Fulfilment) to adjust processes and minimise repeat queries., • Use data from Gorgias to track performance metrics and identify areas for improvement. Cross-Department Collaboration • Work closely with the Marketing and Production Manager to ensure efficient coordination between departments., • Share insights from fulfilment and customer service reports to improve product quality, service standards, and the overall customer journey., • Support company-wide projects that contribute to operational excellence and customer satisfaction. Skills & Experience Required • Proven experience managing fulfilment and/or customer service operations, ideally within an e-commerce or retail environment., • Strong leadership skills with the ability to motivate, manage, and develop teams., • Experience using Gorgias or similar customer service software., • Excellent organisational and problem-solving skills., • Strong analytical and reporting ability using Excel or similar tools., • Skilled in negotiating with suppliers and logistics partners., • Ability to remain calm and focused under pressure, particularly during peak periods., • Flexible, proactive, and solution-oriented approach. What We Offer • Competitive salary, • Company pension scheme, • 21-days holiday, • 50% employee discount on LILY & ROO jewellery collections, • Access to our Employee Assistance Programme How to Apply If you’re a motivated leader who thrives in a fast-paced e-commerce environment and is passionate about delivering operational excellence, we’d love to hear from you. LILY & ROO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our client is a fast-growing, design-led premium kitchen showroomin Monmouthshire, renowned for exceptional craftsmanship, innovative designs, and one of the widest, most sophisticated kitchen ranges in the region.We are seeking an experienced Senior Kitchen Designer to play a pivotal role in creati

At Signet Jewelers, we're passionate about helping people celebrate life and express love.As the world's largest retailer of diamond jewellery, our brands - including Ernest Jones and H.Samuel - are household names built on trust, craftsmanship, and customer connection.Behind our success is a world-

At Gordon Murray Automotive, we don’t build cars at scale, we build them with intent. Every vehicle is engineered, assembled and finished to standards that leave no room for shortcuts. The Production Team Leader sits at the heart of our Manufacturing operation, leading a specialist production team responsible for assembling our vehicles day-to-day. This is a visible, influential role where your decisions directly shape build quality, efficiency and team performance. You’ll work closely with Engineering, Quality and Manufacturing Engineering, acting as the link between design intent and physical reality on the shop floor. This is your chance to: Take ownership of daily vehicle production, guide a team of expert technicians, and play a key role in how our cars are assembled from early prototypes through to series production. • Leading and developing a small, highly skilled production team, • Owning daily build activity across multiple vehicle programmes, • Driving continuous improvement across assembly processes, • Supporting production ramp-up, cycle time planning and line balancing, • Playing a hands-on role in new model introductions, • Working directly with Engineering and Quality to resolve build issues quickly and effectively This is your chance to have real influence, not just over output, but over how vehicles are built and how teams perform. About you: You’re an experienced automotive production leader who enjoys being close to the product and the people building it. You’re comfortable taking responsibility, making decisions on the shop floor, and leading a team through complex builds without losing focus on quality, safety or detail. • Automotive manufacturing experience within an OEM or specialist environment, • Proven leadership or supervisory experience in vehicle assembly, • A strong understanding of assembly processes and full product life-cycle activity, • Confidence leading problem-solving in a production environment, • A practical, organised and improvement-focused mindset, • The ability to communicate clearly and work cross-functionally You’ll thrive here if you enjoy low-volume manufacturing, value craftsmanship, and take pride in getting things right first time. Why This Role Matters At Gordon Murray Automotive, production isn’t about volume it’s about excellence, consistency and pride in the final product. As Production Team Leader, you’ll play a critical role in ensuring every vehicle meets the standards expected of one of the most respected names in automotive engineering. There’s strong momentum across the business, new programmes moving through production, and genuine opportunity to shape how we build vehicles now and in the future. This role directly influences the quality of every car we deliver and the experience of the people who build them.

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. SALARY: £13.25 per hour, paid weekly. HOURS: 40 hours per week, working 6.00 - 14.30, Monday to Friday. About Us Daylesford Organic's Creamery is the heart of our farm’s dairy craft. Fresh, organic milk from our pedigree British Friesian and rare‑breed Gloucester herds travels only a few metres before it’s transformed by our expert team into our Award-winning range of organic cheeses, yoghurts, kefir, butter, and buttermilk. Every drop of milk is used with intention, ensuring sustainability and zero waste remain central to the Creamery’s philosophy. It’s small‑scale, artisan craftsmanship at its finest, shaped by the natural rhythms of the herd, the seasons, and the land. About The Role The Trainee Cheesemaker plays a hands-on role in bringing the full range of Daylesford Organic cheeses to life: from soft and creamy styles to hard, blue, and beautifully rind-washed varieties. Working closely with the Creamery Quality & Operations Manager (and stepping in when they’re away), this role supports every stage of our artisan cheesemaking process. Beyond learning the art of Cheesemaking, the Trainee Cheesemaker also contributes to crafting the other delicious, organically certified products made in our Creamery, including yoghurt, kefir, butter, buttermilk, and fresh milk. It’s an opportunity to learn, create, and help shape exceptional organic dairy from start to finish. Your Responsibilities Cheesemaking & Dairy Production • Produce all Daylesford Organic cheeses to agreed specifications and maintain consistent quality., • Support the creation of other Creamery products, including yoghurt, kefir, butter, buttermilk, and milk., • Manage and care for maturing cheeses, ensuring correct handling and readiness for dispatch., • Carry out pasteurisation and CIP processes independently., • Uphold Soil Association organic standards across all production activities., • Follow due diligence and traceability procedures accurately., • Maintain high production standards with minimal wastage., • Contribute towards achieving the award‑winning quality expected of all Daylesford products., • Manage stock levels to ensure smooth, uninterrupted supply., • Complete all preparation, production, and dispatch tasks on time and to a professional standard., • Work efficiently to meet daily order fulfilment targets of 98% or higher., • Communicate effectively within the team regarding recipe changes, operational updates, and quality issues., • Deputise for the Creamery Quality & Operations Manager when required., • Able to work collaboratively in a busy Creamery environment, supporting colleagues across all stages of production., • Understands and follows food safety and hygiene standards at all times, ensuring products are handled with care and compliance., • Comfortable sharing updates, flagging issues, and working closely with the Creamery team to keep production running smoothly., • Keen to develop artisan cheesemaking skills and learn from one of the best in the business while getting involved in every aspect of the Creamery’s work., • Able to follow precise recipes, monitor product quality, and maintain the high standards expected of our award‑winning dairy range., • Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, • Volunteering Days: One paid day per year to volunteer with a charity of your choice, • Private Medical: Subsidised private medical insurance through Bupa, • Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us, • Life Assurance: Cover equivalent to one year of your annual salary

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG, UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes. Everything we do — from global esports tournaments and community-driven leagues to next-generation platforms and live events — is rooted in our passion, craftsmanship, and culture. With millions of players and fans around the world, we aim to shape the future of esports and gaming by building ecosystems that are inclusive, innovative, and enduring. About FACEIT As one of the core pillars of EFG, FACEIT is the beating heart of competitive online gaming. With over 26 million registered users playing 30 million matches each month, we are the industry leader in competitive play. Our platform is where gamers of all levels come together to test their skills, climb the ranks, and forge communities. At FACEIT, we’re relentless in our pursuit of excellence. We push the limits of technology, deliver cutting-edge features, and provide an unparalleled competitive gaming experience. Our vision is simple: to empower every player to reach their full potential, while keeping competition fair, engaging, and thrilling. The Role We are looking for a Principal Software Engineer who is not just a coder, but a true architect. While you will sit at the forefront of our technology stack (Golang, GCP, Kubernetes), your primary mission is specific: You will lead the architectural overhaul of our core matchmaking system. We process over 30 million matches monthly for a user base of 26 million registered users. We need an elite individual contributor who can look at this scale not just as a traffic challenge, but as an abstraction challenge. You will design the systems that define how our players compete, ensuring our architecture is decoupled, extensible, and capable of handling the next 100 million users. What You Will Do • Architect the Future of Matchmaking: Lead the design and implementation of the next generation of our matchmaking engine. You will work closely with the rest of the team on reshaping our Matchmaking for the future of the platform;, • Master of Abstraction: Create clean, robust interfaces and high-level abstractions. You won't just solve today's bugs; you will build the "Lego blocks" that allow our cross-functional teams to build features rapidly without getting bogged down in complexity;, • Scale & Reliability: Tackle complex distributed system challenges. You will ensure our microservices can handle massive throughput with minimal latency, utilizing GCP and Kubernetes to their fullest potential;, • Technical Leadership: While this is an IC role, you will be a force multiplier. You will drive technical standards, conduct high-level code reviews, and mentor senior engineers on design patterns and architectural best practices. What We Are Looking For • Proven Backend Expertise: Deep experience designing, developing, and deploying robust APIs and microservices in production. Golang experience is highly preferred;, • Architectural Vision: Proven experience re-architecting legacy systems into distributed, modern microservices. You understand Domain-Driven Design (DDD) and know how to draw the boundaries between services correctly;, • Scaling Instincts: You understand the nuances of database locking, eventual consistency, distributed caching, and race conditions. The Tech Stack & Environment • Core: Golang, gRPC, Protobuf;, • Infrastructure: Google Cloud Platform (GCP), Kubernetes (GKE), Docker;, • Data: High-scale distributed databases and caching layers. Bonus Points • Gaming Passion: a genuine passion for gaming and esports;, • Scale Experience: exposure to high traffic environments where performance, caching and latency optimisations were key considerations;, • Mentorship: you have actively mentored peers or juniors outside of your direct project scope. Firmly rooted in our values, EFG is an affirmative action employer that celebrates being an equal opportunity workplace. Our unwavering commitment to fair employment extends to all individuals, regardless of their race, color, ancestry, religion, sex, national origin, age, sexual orientation, disability, citizenship, marital status, gender identity, or Veteran status.