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The Technical Support Specialist will provide expert assistance to customers, ensuring the smooth operation of technical products in the industrial and manufacturing sector. This role requires a customer-focused individual with a strong understanding of technical systems and problem-solving skills. Client Details The employer is a well-established organisation operating within the industrial and manufacturing industry. Known for its commitment to innovation and quality, the company provides specialised products and services to a diverse client base. Description • Deliver technical support to customers via phone, email, and onsite visits when required., • Diagnose and resolve technical issues related to industrial and manufacturing products., • Collaborate with the engineering team to provide solutions for complex technical problems., • Document customer interactions and technical solutions accurately within the support system., • Offer guidance on product installation, maintenance, and troubleshooting., • Provide training to clients and internal teams on product usage and features., • Ensure customer satisfaction by following up on unresolved issues and providing timely updates. A successful Technical Support Specialist should have: • A strong technical background, ideally within the industrial or manufacturing sectors., • Proficiency in troubleshooting and problem-solving technical systems., • Excellent communication skills to effectively assist customers and liaise with internal teams., • An ability to work independently and manage multiple tasks simultaneously., • Experience in using technical support software or CRM systems., • Comprehensive benefits package (details to be confirmed)., • A permanent position offering job stability within the industrial and manufacturing industry., • Opportunities for professional development and career growth.

Made Smarter Made Smarter is a Department for Business and Trade (DBT) funded programme designed to boost productivity, growth, and efficiency in manufacturing SMEs through the adoption of Industrial Digital Technologies (IDTs). Launched in 2019 in the North-West of England, the programme has successfully expanded to five other UK regions and will launch in London in April 2025, delivered by London & Partners (L&P) within the Small Business Directorate. Purpose of the role The Technology Adoption Specialist will support manufacturing and engineering SMEs across London to transform their businesses through the adoption of Industrial Digital Technologies (IDTs). Acting as the main point of contact for clients, the TAS will develop bespoke IDT transformation roadmaps, provide specialist advice, and manage relationships with relevant SME sector networks. The TAS will operate all across London to deliver workshops for SMEs supported through the programme, and will work from the L&P main office as well as remotely. Client Engagement & Relationship Management • Act as the primary contact for SMEs participating in the Made Smarter London Adoption Programme., • Build strong relationships with clients and understand their business needs and challenges., • Each TAS will manage a portfolio of around 30+ London-based SME manufacturers over the lifetime of the programme. Technology Advisory & Roadmap Development • Assess client readiness for digital transformation and identify suitable IDTs., • Develop tailored technology adoption roadmaps to support business growth and efficiency., • Work with the Programme management team to identify businesses that are suitable for support offered by Made Smarter and London and Partners., • Deliver specialist advice on digital technologies and their implementation., • Through knowledge gained in road mapping, support the Programme Manager to develop targeted interventions for London Manufacturers Outreach & Networking • Proactively engage with small manufacturing and engineering businesses across London in order to promote the programme and encourage registrations of relevant SMEs, • Represent the programme at industry events and liaise with SME sector networks, to increase visibility of the programme and impact we deliver, and building collaborative relationships to support programme delivery Project Delivery & Monitoring • Coordinate site visits and remote consultations to ensure successful implementation., • Monitor progress against agreed transformation plans and provide ongoing support., • Track engagements and activities with clients in our CRM system, maintaining up to date records for impact tracking and funder reporting., • Assist our marketing resources in the development of good quality case studies., • Work with our course providers to ensure course content is relevant to clients' needs, • To maintain a high level of awareness of new technology developments and understanding of their industrial application. Experience • Proven experience in advising or implementing IDT technology solutions within manufacturing or engineering sectors., • Track record of working with SMEs and understanding their operational challenges., • Experience in stakeholder engagement and relationship management., • Evidence of working with senior management in manufacturing and/or other sectors with product/service/process design and development expertise., • Expertise in product/service/process design and development from conception through to commercialisation. o Develop improved products and services • Understanding and experience of project management techniques. o Enhanced competitiveness o Improved sustainability Essential Knowledge: o Product or Process Modelling and Simulation o Augmented or Virtual Reality (AR/VR) o Systems Integration o Additive Manufacturing o Cybersecurity o Sensor Technology o Artificial Intelligence (AI) • Knowledge of digital transformation principles and their application in manufacturing and engineering SMEs., • Degree or equivalent qualification in engineering, manufacturing, digital technology, or related field, or the relevant business experience to match., • Experience in delivering training or workshops on digital technologies or similar improvement processes., • Familiarity with government-funded programmes or business support initiatives. (desirable), • Knowledge of sustainability and green manufacturing practices. (desirable) Essential Skills: • Strong written and oral presentation abilities., • Excellent communication and networking skills, with the ability to engage effectively at all levels., • Ability to explain complex technical concepts in simple terms., • Strong planning, organisational, administrative, and project management skills., • Well-developed IT skills, including Tools for remote collaboration, spreadsheets, diary management, email systems, CRM databases., • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Description: Estate Agent Senior Sales Negotiator Our Clients, a very well established and well respected independent Estate Agency, are seeking an experienced and skilled Senior Sales Negotiator to join their flourishing and friendly team. If you are an Experienced Estate Agent, this is a perfect opportunity to grow your career and join a fantastic and vibrant operation. £35,000 - £40,000+ On Target Earnings Estate Agent Senior Sales Negotiator - Role Overview: You will be rewarded with a competitive Salary, Office Commission and a potential Profit Share, commensurate with your experience. You will be bright, confident, well-presented and have the drive and determination to succeed in winning business and creating opportunities. You will take on a varied and exciting role involving generating sales and gaining new instructions, whilst ensuring a first-rate quality service is provided to all customers and clients. Estate Agent Senior Sales Negotiator - Responsibilities: Building and maintaining relationships with both vendors and purchasers Providing consistently high levels of service and communication Overseeing sales progression Accompanying viewings Assisting and mentoring team members Estate Agent Senior Sales Negotiator - Requirements: A proven history of achieving instructions, sales and exceeding targets Previous team leadership an advantage Excellent organisational skills and the ability to multi-task & prioritise your workload Good IT skills and experience of using Estate Agency CRM systems A full valid UK driving license & own vehicle Live within a commutable distance of the office and have the right to work in the UK Additionally, and not included within the above OTE - All successful candidates can earn extra income from mortgage appointments, solicitor's income, and referrals of listings and lettings business. Currently, existing team members are gaining between £3,000 - £7,000 per annum on these additional opportunities: Mortgages £35 gift voucher Solicitors £50 Gift voucher Property referral £100 Google reviews £10 Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn

Description: Estate Agent Sales Negotiator Competitive Basic Salary £30,000 - £35,000+ On Target Earnings Must have own driving licence and use of a vehicle Our Clients, a very well established and well respected independent Estate Agency, are seeking an experienced and skilled Sales Negotiator to join their flourishing team. If you are an experienced Estate Agent, this is a perfect opportunity to grow your career and join a fantastic and vibrant operation. Estate Agent Sales Negotiator - Overview: You will be rewarded with a competitive Salary, Office Commission and a potential Profit Share, commensurate with your experience. You will be bright, confident, well-presented and have the drive and determination to succeed in winning business and creating opportunities. You will take on a varied and exciting role involving generating sales and gaining new instructions, whilst ensuring a first-rate quality service is provided to all customers and clients. Estate Agent Sales Negotiator - Role Responsibilities: Building and maintaining relationships with both vendors and purchasers Providing consistently high levels of service and communication Overseeing sales progression Accompanying viewings Assisting the team to meet office targets Estate Agent Sales Negotiator - Role Requirements: A proven history of achieving sales and exceeding targets Proactive approach to customer service and client interface Possess the ability to work on your own initiative as well as part of a team Passion for selling the perfect property to the right client Excellent organisational skills, with the ability to multi-task and prioritise workload Good IT skills and experience of using Estate Agency CRM systems A full valid UK driving licence & own vehicle Live within a commutable distance and have the right to work in the UK Additionally, and not included within the above OTE - All successful candidates can earn extra income from mortgage appointments, solicitor's income, and referrals of listings and lettings business. Currently, existing team members are gaining between £3,000 - £6,000 per annum on these additional opportunities: Mortgages £35 gift voucher Solicitors £50 Gift voucher Property referral £100 Google reviews £10 Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn

Description: Estate Agent Administrator / Sales Progressor - Overview: £28,000 Basic Salary Monday - Friday, 5 days per week office based The Sales Progression Administrator is a vital role within our team, tasked with ensuring the seamless progression of property sales from offer to completion whilst upholding high standards of compliance, organisation, and client service. This role demands a proactive, detail-focused individual who can multitask, communicate effectively, and utilise systems to support team objectives. In return, we provide a supportive work environment, opportunities for professional development, and incentives for outstanding performance. Estate Agent Administrator / Sales Progressor - Key Responsibilities: Sales Progression: Efficiently progress sales from offer to completion, ensuring timely return of forms, drafts, searches, and mortgage offers. Negotiate where required, analyse surveys, and guide clients towards exchange and completion. Compliance: Keep abreast of legislation, including health and safety, GDPR, and AML. Ensure the office remains fully compliant and verify that brochures adhere to CPR standards (including Swift QR Code/link). System Utilisation: Effectively use Reapit for call dates, reminders, file notes, and correspondence. Fully employ progression milestones and the Mortgage page to track and manage sales. Organisation: Manage emails, clear voicemails, and maintain accurate daily task sheets. Allocate tasks promptly, prioritise work under pressure, and ensure general office maintenance, including stock levels and accurate message-taking. Client Interaction: Maintain a professional telephone manner (answering within three rings), present a smart appearance, and communicate confidently at all levels. Deliver friendly, approachable service to clients. Quality Control: Ensure branch windows, webpages, social media, and property details are free from spelling or grammatical errors and feature high-quality photos. Maintain meticulous attention to detail across all tasks. Pipeline Management: Accurately forecast completions, meet branch targets, and proactively address challenging files to keep sales on track. Incentives & Opportunities: Contribute to team KPIs through solicitor/survey referrals and Google Reviews. Build confidence in using systems to maximise incentive opportunities. Estate Agent Administrator / Sales Progressor - Required Skills: Technical Proficiency: Competent in Microsoft Word, Excel, PowerPoint, and Teams. Able to navigate and update the company CRM, write power reports, and use AI tools to tailor the Business Information Base (BIB) to office needs. Multitasking & Time Management: Ability to prioritise tasks, meet deadlines, and work efficiently under pressure whilst maintaining punctuality. Communication: Friendly, approachable, and able to converse professionally with clients and colleagues at all levels. Attention to Detail: High standards in quality control, ensuring accuracy in all documentation, communications, and property presentations. Problem-Solving: Ability to identify and resolve issues in sales progression, ensuring timely resolution of challenges. Estate Agent Administrator / Sales Progressor - Development Levels: We support your growth through a structured skill development framework: Concept: Understand and clearly describe each skill. Plan: Create a written plan to develop skills, using training manuals and learning from experienced team members. Implement: Demonstrate skills in practice through consistent application. Coach: Develop the ability to train others in these skills. Incremental Improvement: Identify and document innovative ways to enhance processes, contributing to business-wide improvements. Estate Agent Administrator / Sales Progressor - What We Offer: Training & Support: Access to comprehensive training resources and mentorship from experienced team members to help you excel in your role. Career Development: Opportunities to develop skills, take on additional responsibilities, and progress within the company through our development framework. Incentives: Financial and recognition-based rewards for achieving KPIs, such as solicitor/survey referrals and Google Reviews. Collaborative Environment: A friendly, team-oriented workplace where your contributions are valued, and your ideas are encouraged. Tools & Resources: Access to industry-leading CRM systems, AI tools, and office resources to support your work. If you are an experienced Estate Agent, Estate Agency Administrator or an Estate Agency Sales Progressor, we would love to receive your CV and application today! Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA’s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn

Description: Sales Progression Administrator - Overview: £28,000 Basic Salary The Sales Progression Administrator is a vital role within our team, tasked with ensuring the seamless progression of property sales from offer to completion whilst upholding high standards of compliance, organisation, and client service. This role demands a proactive, detail-focused individual who can multitask, communicate effectively, and utilise systems to support team objectives. In return, we provide a supportive work environment, opportunities for professional development, and incentives for outstanding performance. Sales Progression Administrator - Key Responsibilities: Sales Progression: Efficiently progress sales from offer to completion, ensuring timely return of forms, drafts, searches, and mortgage offers. Negotiate where required, analyse surveys, and guide clients towards exchange and completion. Compliance: Keep abreast of legislation, including health and safety, GDPR, and AML. Ensure the office remains fully compliant and verify that brochures adhere to CPR standards (including Swift QR Code/link). System Utilisation: Effectively use Reapit for call dates, reminders, file notes, and correspondence. Fully employ progression milestones and the Mortgage page to track and manage sales. Organisation: Manage emails, clear voicemails, and maintain accurate daily task sheets. Allocate tasks promptly, prioritise work under pressure, and ensure general office maintenance, including stock levels and accurate message-taking. Client Interaction: Maintain a professional telephone manner (answering within three rings), present a smart appearance, and communicate confidently at all levels. Deliver friendly, approachable service to clients. Quality Control: Ensure branch windows, webpages, social media, and property details are free from spelling or grammatical errors and feature high-quality photos. Maintain meticulous attention to detail across all tasks. Pipeline Management: Accurately forecast completions, meet branch targets, and proactively address challenging files to keep sales on track. Incentives & Opportunities: Contribute to team KPIs through solicitor/survey referrals and Google Reviews. Build confidence in using systems to maximise incentive opportunities. Sales Progression Administrator - Required Skills: Technical Proficiency: Competent in Microsoft Word, Excel, PowerPoint, and Teams. Able to navigate and update the company CRM, write power reports, and use AI tools to tailor the Business Information Base (BIB) to office needs. Multitasking & Time Management: Ability to prioritise tasks, meet deadlines, and work efficiently under pressure whilst maintaining punctuality. Communication: Friendly, approachable, and able to converse professionally with clients and colleagues at all levels. Attention to Detail: High standards in quality control, ensuring accuracy in all documentation, communications, and property presentations. Problem-Solving: Ability to identify and resolve issues in sales progression, ensuring timely resolution of challenges. Sales Progression Administrator - Development Levels: We support your growth through a structured skill development framework: Concept: Understand and clearly describe each skill. Plan: Create a written plan to develop skills, using training manuals and learning from experienced team members. Implement: Demonstrate skills in practice through consistent application. Coach: Develop the ability to train others in these skills. Incremental Improvement: Identify and document innovative ways to enhance processes, contributing to business-wide improvements. Sales Progression Administrator - What We Offer: Training & Support: Access to comprehensive training resources and mentorship from experienced team members to help you excel in your role. Career Development: Opportunities to develop skills, take on additional responsibilities, and progress within the company through our development framework. Incentives: Financial and recognition-based rewards for achieving KPIs, such as solicitor/survey referrals and Google Reviews. Collaborative Environment: A friendly, team-oriented workplace where your contributions are valued, and your ideas are encouraged. Tools & Resources: Access to industry-leading CRM systems, AI tools, and office resources to support your work. If you are an experienced Estate Agent, Estate Agency Administrator or an Estate Agency Sales Progressor, we would love to receive your CV and application today! Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA’s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn

An experienced Damp Surveyor is sought to join the Property Services team of a well-established housing association in Kent. Reporting to the Senior Surveyor, this is a permanent position for a technically strong candidate with a solid grounding in building pathology; damp and mould diagnosis; and property defects. Experience within housing; whether private or local authority; is highly desirable. The Role * To deliver surveying, maintenance and planned works across the organisation's property portfolio. This includes all aspects of property maintenance, major works, responsive repairs, planned works, refurbishment, fire management, servicing, voids, cyclical redecorations, estate improvements, environmental, energy, newbuild and regeneration. * To monitor the performance of contractors and ensure all projects are completed to compliance standards, specification, schedule and cost keeping detailed digital records of various aspects of the work, based upon frequent site visits and ensure the asset management database is updated. * To deliver a continual plan of Stock Condition Surveys, new build pre-occupation fire inspections and all building related technical and/or advisory services. Accountabilities * Providing technical support to the organisation and its customers, conduct property surveys, diagnose defects. * Designing and specifying works, obtain estimates, oversee delivery, monitor project expenditure and complete sign-off. * Acting as contract administrator or other role as appropriate and use standard forms of contract to administer the works. * Overseeing quality control and supervision for each contract, ensuring adequate provision is made on site for building legislation and health & safety requirements. * Undertaking inspections and audits of the partnering contractors, servicing maintenance contract and defects within new homes by visiting site. * Reviewing completed work against the schedule/contractors' invoices and resolving issues as necessary. * Completing fire risk assessments and audit FRA's of others. * Validate works needed and signing off fire remedial works. Completing stock condition surveys and asbestos condition surveys, ensuring that all records are maintained appropriately. * Providing management reports and schedules of defects when necessary and certify rectification of snagging items. * Working closely with the Building Safety Managers ensuring all relevant legislation is being adhered to. * Ensure safety, quality control and productivity assessments are carried out so that all work complies with current codes of practice, standards and legislation, particularly Health and Safety. * Ensuring all Section 20 & tender processes are completed in a timely way. * Ensuring data integrity ensuring compliance with GDPR regulations. * Investigate and resolve any CRM tasks, enquiries or complaints raised by customers relating to projects or services provided by the organisation. * Providing out of hours telephone cover on a rota basis, as required. * Complaints Lead Officer: Responsible for managing complaints in line with our policy and the Housing Ombudsman Complaint Handling Code. This will include appropriate and proportionate resolutions and accurate record keeping. * Keeping accurate records and manage all data in accordance with our Data Governance Framework, relevant legislation, and best practice. Requirements Entry Requirements: A strong understanding of building pathology and construction techniques is essential, alongside knowledge of budgeting processes and standing orders. Candidates should be familiar with the processes involved in conducting stock condition surveys, fire risk assessments and asbestos reinspection, as well as a good working knowledge of landlord and tenant legislation; including leases and resident consultation requirements. Experience managing and inspecting all aspects of major works; responsive repairs; planned improvements; and service and cyclical contracts is required, together with knowledge of forms of contract and contractor management. A working knowledge of residential property and housing legislation is expected; including experience of working in occupied buildings, building regulations (with particular reference to parts A, L, M and P), conservation consent and TPO management. Candidates should bring experience of liaising with customers and occupants across projects of varying scale and complexity, alongside knowledge of party wall regulations, disrepair legal protocol and stock and asset management principles backed by practical experience. A current understanding of health and safety legislation as it applies to property maintenance, construction, repairs and refurbishment is essential. A good working knowledge of Microsoft Office; particularly Excel and Word; is required. Candidates must also have appropriate means of transport and the flexibility to undertake work-related activities outside of core hours. Proficient Requirements: * A higher, further or professional education qualification in a building/construction related discipline or similar. * A sound knowledge of building construction technology, contract administration, statutory authorities and legal requirements. * A sound knowledge of building regulations, parts A, M, P and L. * An understanding of the RRO 2005 and in conducting Fire Risk Assessments. * Expertise in a building construction, surveying or planned maintenance projects environment. * Ability to produce good accurate written reports and communicate with customers and other lay persons in addition to building professions. * Ability to understand and work with contract drawings, specifications, tender documentation and legislative documents. * A good understanding of the section 20 process. * A good understanding of budgeting processes and standing order - Responsible for budget control. If this sounds like your next move; it's well worth a confidential conversation with our team. Get in touch to find out more or apply now. About Marks Consulting Partners Marks Consulting Partners is a specialist public sector recruitment consultancy with over a decade of experience placing exceptional talent across Property Services; Housing Services; General Practice; Town Planning; Regeneration and Development; and Building Consultancy. With 267 public sector clients; a 96% repeat business rate; and a 100% client recommendation rate; we are proud to be trusted partners to the organisations we work with

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