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About Us Qualiko is the international poultry brand produced by one of the largest agricultural holdings in Europe – MHP. Qualiko is an excellent choice of those who value a balanced life. Home cooked Qualiko chicken gives you natural energy and powers you up to life. The Qualiko brand was established in 2011 and is currently supplied to over 80 countries around the world. Role Summary As a Customer Care Specialist you will manage the end-to-end order-to-cash process in SAP and CRM, maintain strong, professional relationships with customers and internal stakeholders, and ensure timely deliveries and invoicing. You will play a key role in achieving our OTIF and order-processing KPIs while supporting customer claims and contract processes. Key Responsibilities • Serve as the primary point of contact for customer care inquiries and build trustworthy, professional relationships with customers and the sales team., • Provide customers with regular updates on order deliveries, documentation and product availability; participate in occasional customer visits., • Coordinate daily with Customer Business Development Managers, import and logistics teams to meet customer needs., • Manage the sales order process in CRM and SAP: receive customer POs, process orders, and notify the 3PL promptly to help achieve 100% OTIF., • Support customers with claims by providing status updates and advising on required documentation or actions., • Monitor and control timely delivery of goods according to delivery schedules., • Ensure timely invoicing (PGI) in line with actual deliveries and proactively work with SAP credit control to release SC credit blocks., • Support the Sales Team in creating Sales Contracts in CRM and manage order-to-cash activities in SAP. Key Performance Indicators (KPIs) • Order Book: 100% of quotations (that are not on credit block or awaiting product) processed within 24 hours — monitored weekly., • OTIF performance and timely invoicing targets. Required Skills & Experience • Practical experience in customer service, order management or similar roles (ideally in FMCG, manufacturing, distribution, or logistics)., • Hands-on experience with SAP and CRM systems; familiarity with order-to-cash processes., • Strong coordination and communication skills; ability to build relationships across teams and with customers., • Problem-solving orientation and the ability to work in a fast-paced, deadline-driven environment., • Attention to detail and strong organizational skills., • English fluency (written and spoken). Additional languages a plus. What We Offer • A collaborative work environment with clear responsibilities and cross-functional exposure., • Opportunity to impact customer satisfaction and operational KPIs directly., • Professional development and training on SAP/CRM systems., • Competitive compensation and benefits (details to be discussed during the interview). Location Welwyn Garden City, UK (on-site)

Made Smarter Made Smarter is a Department for Business and Trade (DBT) funded programme designed to boost productivity, growth, and efficiency in manufacturing SMEs through the adoption of Industrial Digital Technologies (IDTs). Launched in 2019 in the North-West of England, the programme has successfully expanded to five other UK regions and will launch in London in April 2025, delivered by London & Partners (L&P) within the Small Business Directorate. Purpose of the role The Technology Adoption Specialist will support manufacturing and engineering SMEs across London to transform their businesses through the adoption of Industrial Digital Technologies (IDTs). Acting as the main point of contact for clients, the TAS will develop bespoke IDT transformation roadmaps, provide specialist advice, and manage relationships with relevant SME sector networks. The TAS will operate all across London to deliver workshops for SMEs supported through the programme, and will work from the L&P main office as well as remotely. Client Engagement & Relationship Management • Act as the primary contact for SMEs participating in the Made Smarter London Adoption Programme., • Build strong relationships with clients and understand their business needs and challenges., • Each TAS will manage a portfolio of around 30+ London-based SME manufacturers over the lifetime of the programme. Technology Advisory & Roadmap Development • Assess client readiness for digital transformation and identify suitable IDTs., • Develop tailored technology adoption roadmaps to support business growth and efficiency., • Work with the Programme management team to identify businesses that are suitable for support offered by Made Smarter and London and Partners., • Deliver specialist advice on digital technologies and their implementation., • Through knowledge gained in road mapping, support the Programme Manager to develop targeted interventions for London Manufacturers Outreach & Networking • Proactively engage with small manufacturing and engineering businesses across London in order to promote the programme and encourage registrations of relevant SMEs, • Represent the programme at industry events and liaise with SME sector networks, to increase visibility of the programme and impact we deliver, and building collaborative relationships to support programme delivery Project Delivery & Monitoring • Coordinate site visits and remote consultations to ensure successful implementation., • Monitor progress against agreed transformation plans and provide ongoing support., • Track engagements and activities with clients in our CRM system, maintaining up to date records for impact tracking and funder reporting., • Assist our marketing resources in the development of good quality case studies., • Work with our course providers to ensure course content is relevant to clients' needs, • To maintain a high level of awareness of new technology developments and understanding of their industrial application. Experience • Proven experience in advising or implementing IDT technology solutions within manufacturing or engineering sectors., • Track record of working with SMEs and understanding their operational challenges., • Experience in stakeholder engagement and relationship management., • Evidence of working with senior management in manufacturing and/or other sectors with product/service/process design and development expertise., • Expertise in product/service/process design and development from conception through to commercialisation. o Develop improved products and services • Understanding and experience of project management techniques. o Enhanced competitiveness o Improved sustainability Essential Knowledge: o Product or Process Modelling and Simulation o Augmented or Virtual Reality (AR/VR) o Systems Integration o Additive Manufacturing o Cybersecurity o Sensor Technology o Artificial Intelligence (AI) • Knowledge of digital transformation principles and their application in manufacturing and engineering SMEs., • Degree or equivalent qualification in engineering, manufacturing, digital technology, or related field, or the relevant business experience to match., • Experience in delivering training or workshops on digital technologies or similar improvement processes., • Familiarity with government-funded programmes or business support initiatives. (desirable), • Knowledge of sustainability and green manufacturing practices. (desirable) Essential Skills: • Strong written and oral presentation abilities., • Excellent communication and networking skills, with the ability to engage effectively at all levels., • Ability to explain complex technical concepts in simple terms., • Strong planning, organisational, administrative, and project management skills., • Well-developed IT skills, including Tools for remote collaboration, spreadsheets, diary management, email systems, CRM databases., • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

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Job Title: Customer Success Administrator Salary: £28,000 to £30,000 per annum Location: Hatfield Contract: Permanent, full-time Hours: Monday to Friday – 7.30am to 16.30pm COMPANY PROFILE Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment. They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You’ll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you're detail-oriented and proactive, this is the opportunity for you! SKILLS REQUIRED 2+ years in an office based customer service role Excellent communication skills over the phone and email Good numeracy skills Strong IT skills, excellent working knowledge on Excel Full UK licence to get to the location DESIRABLE SKILLS Knowledge / experience in the construction industry Sales support experience Able to read and understand architect drawings and specifications Competent with ERP / CRM systems Previous project coordination experience RESPONSIBILITIES Provide excellent customer service and manage calls. Process orders, coordinate deliveries, and resolve queries. Support customers, sales, and team leader daily. Scale floor plans, coordinate designs, and recommend products. Manage suppliers, chase orders, and check stock availability. Handle invoicing, payments, discrepancies, and emails. ADDITIONAL INFORMATION 25 days annual leave + bank holidays Christmas closure Workplace pension Parking on-site Modern offices Team events & socials Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT’s Privacy Policy for details on how we manage your data

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