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Customer Account Manager – International Schools (iSAMS). You’ll act as a trusted advisor to your customers while identifying opportunities to expand usage across the iSAMS suite and wider IRIS solutions. Support customers with digital transformation and system optimisation.

Role Purpose As our Senior Customer Business Manager, you'll lead the commercial relationship with one of Premier Foods' most significant Foodservice partners-Brakes/Sysco. This senior role has full P&L ownership and is pivotal in shaping sustainable, long-term success for both Premier Foods and our

A family-run pet store in Pulborough is seeking an experienced Assistant Manager to provide exceptional customer service and lead a team.

Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. Field customer support inquiries and manage escalations throughout the customer lifecycle. Customer Succe

This role involves helping customers resolve technical issues, managing escalations, and optimizing support experiences. Candidates must possess strong problem-solving skills, a customer-centric mindset, and a bachelor's degree in a related field. A technology company in the UK seeks a Support Accou

The Customer Experience & Operations Manager drives the performance of the department and oversees and improves all aspects of the large strategic customer’s journey, ensuring positive and consistent interactions between our Client and their Customers. The Customer Experience & Operations Manager

A leading cyber resilience company based in the UK is looking for a Senior Customer Success Manager to enhance customer engagement and success, particularly with Defence clients. This role requires a proactive approach in managing customer lifecycle from onboarding through upsell and renewal. Candid

A leading AI technology company is seeking an experienced Customer Success Manager to enhance post-sales customer engagement. Responsibilities include project management across various client segments, understanding customer needs, and driving product performance reporting.

As a Customer Success Manager, you will play a key role in building and maintaining strong, long-term customer relationships while ensuring customer satisfaction and driving success. Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross‑func

As a Customer Success Manager (CSM) at StrongPoint, you will play a critical role in ensuring the success and satisfaction of our retail clients. Head of Customer Success @ Strongpoint ALS. StrongPoint is a leading provider of retail technology solutions, helping businesses optimize operations and e

Ideal candidates will have 2–3 years of experience in Customer Success or Technical Account Management in a SaaS environment. A leading SaaS company is seeking a part-time Customer Success contractor located in the UK or Ireland. The role involves managing customer requests, facilitating onboardin

CES Customer Success Manager – Aerospace & Defence. Scope, SLAs, audits, risks, service governance/timely reviews with customer, etc. Demonstrates resilience and a customer‑first mindset, with the ability to adapt under pressure and prioritize client needs.

As a Customer Success Manager, you will be involved in the following activities:. Regularly monitor customer health through metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and usage data to proactively address issues. Hands‑on experience as an Account manager/executiv

A leading SaaS company in the UK is seeking an experienced Customer Success Manager to oversee customer accounts and drive adoption of their platform. This role requires strong customer management skills, deep product knowledge, and the ability to proactively prevent churn.

As a Principal Customer Success Manager in United Kingdom, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!. Function as a customer's single point of contact with ACI, while coordinating/collaborating within ACI to deliver on customer commitments. The

Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Customer retention is a key focus for this team

You will leverage your sales experience and artistry skills to deliver outstanding customer experiences while building lasting relationships.

The Principal Customer Success Manager (CSM) plays a mission-critical role in empowering Seeq's most strategic customers to transform how they work and realize the full value of their investment in Seeq. Seeq sells into O&G, Chemicals, Pharma, Power, MMM, and other process manufacturing industries,

Drive initiatives to improve overall customer satisfaction and retention. Act as the voice of the customer internally. This role will oversee a team of customer service agents, optimize workflows using tools like.

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses

Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Customer-driven per

Strong customer experience / order management leadership with a customer‑led mindset. Ensure CX teams are trained in accordance with global standards and have in-depth understanding of customer‑specific SOPs. Up‑ and cross‑sell to all customers and their supply chain partners in accordance w

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses

Being a Customer Success Champion to evangelize customer‑centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty. Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan. The Customer

The Halcyon Senior Customer Success Manager drives adoption and demonstrates ongoing value for the Halcyon customers. Halcyon is looking for a high‑performing problem solver and innovator to join our growing Customer Success team as a Senior Customer Success Manager. Convert customer strategy and

A leading cyber resilience solution provider in the UK seeks a Senior Customer Success Manager to join their Customer Experience team. The ideal candidate has experience in customer success within a SaaS environment, exceptional communication skills, and a consultative approach towards customer enga

The role involves leading a team, ensuring excellent customer service, and maintaining high operational standards. Candidates should have strong leadership skills, be proactive and customer-focused, and have supervisory experience in the automotive industry. A leading automotive service provider in

Why join us as a CRM Manager: Loyalty and Customer Journeys?. We’re seeking a CRM Manager: Loyalty and Customer Journeys to design, execute, and optimise end-to-end member communications for our global loyalty programme. Key Responsibilities of the CRM Manager: Loyalty and Customer Journeys includ

Customer Success Manager, Account Manager, or similar customer‑facing role at an enterprise SaaS company. As a Customer Success Manager at Altruistiq, you'll play a key part in advancing our customers' sustainability journeys and turning them into Altruistiq advocates. This is a fast‑paced start

Customer Onboarding Manager for a leading EdTech SaaS company. Manage stakeholder relationships and ensure customer success metrics are achieved. Coordinate and schedule customer training.

Were looking for an experienced Customer Lifecycle Marketing Manager who can turn customer insight into measurable growth. Activation of customer insight, behaviour and feedback (incl. Previous B2B customer lifecycle marketing experience is essential for this role.

Lead and develop a small Customer Marketing team, setting clear standards and direction. Build customer-focused activation strategies grounded in shopper insight. Credible stakeholder manager, comfortable influencing cross‑functionally.

A dynamic technology startup in the United Kingdom is looking for a Customer Success Manager. The role involves leading onboarding processes for new clients, nurturing relationships, and developing customer retention strategies.

Carry out customer visits and reviews, providing in depth analysis on data and reporting pertaining to your portfolio customers. You will have experience engaging and working with or supporting SME level customers with understanding of process and/or end to end customer success journeys. Our client,

We're looking for a Customer Success Manager to join our remote team. This role is integral to our commitment to providing excellent customer service and ensuring customer satisfaction and loyalty. Maintaining a high level of product knowledge to provide accurate information to customers.

Provide a customer facing contact point to support the delivery and project management of the Penetration testing service by executing daily customer penetration testing request and oversee requests. Work closely with the Penetration Testing Lead and Regional Penetration Testing Manager to support t

A technology firm is looking for a Customer Success Manager in the United Kingdom. The CSM will drive customer retention and satisfaction while managing onboarding and relationships. Responsibilities include identifying upsell opportunities, conducting business reviews, and collaborating with variou

A leading UK FinTech is seeking a Customer Success Manager to oversee and enhance client engagement and retention. This role involves managing a varied portfolio of high-value customers, ensuring an exceptional experience, and supporting their journey with the company's invoice finance solutions.

You will operate as part of a passionate and successful team, our Customer Account Managers sell Avalara's complete range of Tax Technology solutions and services to our customers in the EMEA region, and working with our Customer Success Team to gain intimate knowledge or our customers business and

At least 5 years’ experience in customer success, professional services, support engineering, solutions consulting or a related customer‑facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships. Prior experience building out customer functions/operat

We’re looking for a proactive, organised, and customer-focused individual to join our growing team as a Customer Success Manager. Deliver ongoing training and support to existing customers to ensure successful software usage. Monitor customer usage and proactively address adoption or engagement ch

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses

Get notified about new Customer Success Manager jobs in. Our Client, a global VDI vendor is looking for their first Customer Success Manager in Europe, based out of the UK,. Customer Success & Solutions Manager – EMEA.

Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key st

The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement. Collaborate with Customer Success, Customer Support, Sales

A leading cybersecurity firm in the United Kingdom is seeking a Customer Success Manager to enhance customer relationships and drive satisfaction. Qualifications include over 5 years of relevant experience in account management or customer success, strong communication skills, and knowledge of cyber

A leading office space provider in the UK is seeking an Assistant Manager or Assistant Customer Services Manager to support the Customer Service Manager in delivering exceptional service. You will assist in managing customer inquiries, maintaining service standards, and ensuring smooth operational p