JOB TODAY logo

Customer manager jobs in ManchesterCreate job alerts

Are you a business? Hire customer manager candidates in Manchester

  • Shop Supervisor
    Shop Supervisor
    26 days ago
    £38000–£42000 yearly
    Full-time
    Manchester

    A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job.: 1. Team Management Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. Assign tasks, set schedules, and ensure adequate staffing during peak hours. Train new employees on store policies, procedures, and customer service standards. Monitor employee performance and provide feedback or coaching as needed. Foster a positive and productive work environment. 2. Customer Service Ensure customers receive prompt, friendly, and efficient service. Address customer complaints, inquiries, and issues in a professional manner. Monitor customer feedback and implement improvements to enhance the shopping experience. Maintain a clean, organized, and welcoming store environment. 3. Inventory Management Oversee stock levels and ensure shelves are well-stocked and organized. Coordinate with suppliers and vendors for timely delivery of groceries. Conduct regular inventory checks to prevent overstocking or stockouts. Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. Implement inventory control systems to track stock accurately. 4. Store Operations Ensure the store operates efficiently and complies with company policies and procedures. Oversee the opening and closing procedures of the store. Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. Ensure compliance with health and safety regulations (e.g., food safety standards). 5. Sales and Promotions Implement promotional campaigns and ensure displays are attractive and well-stocked. Monitor the effectiveness of promotions and provide feedback to management. Upsell products and encourage customers to take advantage of deals. Analyze sales data to identify trends and opportunities for growth. 6. Quality Control Inspect incoming goods to ensure they meet quality and freshness standards. Remove expired or damaged products from shelves promptly. Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management Monitor daily sales and cash flow. Prepare and submit sales reports to management. Identify opportunities to reduce costs and improve profitability. Manage budgets for staffing, inventory, and store operations. 8. Health and Safety Compliance Ensure the store complies with food safety regulations and hygiene standards. Train staff on proper handling and storage of groceries. Conduct regular safety inspections and address potential hazards. Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination Build and maintain strong relationships with suppliers and vendors. Negotiate pricing and terms to ensure cost-effectiveness. Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving Address operational challenges, such as equipment malfunctions or staffing shortages. Handle customer complaints and resolve conflicts effectively. Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions). 11. Reporting and Analysis Generate reports on sales, inventory levels, and customer feedback. Analyze data to identify trends, inefficiencies, and areas for improvement. Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration Act as a liaison between staff and upper management. Communicate store goals, policies, and updates to the team. Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities Strong leadership and team management skills. Excellent communication and interpersonal abilities. Attention to detail and organizational skills. Knowledge of grocery products, inventory management, and food safety standards. Ability to work in a fast-paced environment and handle multiple tasks. Customer-focused mindset with a problem-solving attitude. By effectively managing these responsibilities, a Shop Supervisor ensures the grocery store operates efficiently, delivers exceptional customer service, and achieves its sales and operational goals.

    Immediate start!
    Easy apply
  • Work From Home – Paid Research
    Work From Home – Paid Research
    4 days ago
    Part-time
    Manchester

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
    Easy apply
  • Lettings Negotiator
    Lettings Negotiator
    5 days ago
    £30000–£35000 yearly
    Full-time
    Prestwich

    Lettings Negotiator Lettings: Minimum 2 years’ Experience: Required • Location: Prestwich, Borough of Bury, M25 2QB, • Salary: £30,000-£35,000 per annum, DOE + Benefits & Commission!, • Contract: Full-time, permanent, • Benefits: 31 days holidays (including bank holidays),Company Contributory Pension, Competitive Salary and a supportive team atmosphere!, • normal hours of work are 9:30 am to 5:30 pm Monday to Thursday and Friday 9.30am to 5 pm, • A branded Company car with tracking is available subject to T&C’s for all work related trips., • About us, • Hyde Estates & Lettings Agents are recruiting an Experienced Lettings Negotiator with Office Compliance knowledge essential to join a highly successful Estate & Lettings Agency in the residential and commercial property market. Based in north Manchester established over 40 years with properties across the Northwest. With an immediate start., • The Role : Lettings Negotiator, • The candidate must be able and willing to carry out other duties relating to the day to day running of the Estate and Lettings agency business., • Key Responsibilities;, • Manage lettings negotiation and lettings valuation enquiries, • .Please find enclosed your role profile outlining your key responsibilities., • Must have use of own reliable vehicle with business insurance, • Must have worked at least 2 years in an Estate Agent office, • Experience of Vebra Alto Software System, • Able to carry out check ins & checkouts using the inventory Hive system, • Able to produce works orders., • Manage lettings negotiation and sales/lettings valuation enquiries, • Handle all viewing enquiries for both sales and lettings including booking viewings and management visits., • Process all tenancy applications to include referencing and document verification, • Collect holding fees ensuring compliance with current legislation, • Ensure correct deposits are being managed in line with deposit regulations, • Arrears management, • Deal with any queries from landlords or tenants, • Create tenancies agreements, addendums where required and renewals, • Coordinate property maintenance, liaise with landlords, tenants and contractors, • Provide high quality customer service, • Must be computer literate with the ability to compose emails/letters to a high standard, • Good organisational skills, • Preferably ARLA (property mark) qualified otherwise must be willing to work towards qualification, • Excellent telephone manner with the ability to resolve day to day issues, • I would like to draw your attention to the following benefits that will apply to you., • 28 days annual leave per year including Bank Holidays and 3 days over Christmas, • Company contributory pension (Nest) only if you opt in., • Supportive team atmosphere, • Working hours – Monday – Thursday 9.30am – 5.30pm, Friday 9.30am - 5pm, • No weekend working (Office closed), • Annual Christmas bonus (dependent on level of service), • Quarterly social events, • Additional holidays for long service, • Support for your professional development within the property industry, • Weekly mileage sheet to be logged form office to meeting mileage to be recorded and handed into the office payable by Hyde & Partners at £0.45p per Mile If this Lettings Negotiator role sounds of interest, please apply online today by sending your CV. We will look forward to receiving your application! No agencies please. Screening Questions: • Preferably ARLA (property mark) qualified or willing to work towards qualification, • Do you live within a 30 minute commute to M25 2QB?, • Do you have previous 3 years’ experience within a Lettings Property Manager role, • Must have a valid UK Drivers License with Business insurance and access to your own vehicle?

    Immediate start!
    Easy apply
  • Web Developer
    Web Developer
    6 days ago
    £30000–£35000 yearly
    Full-time
    Manchester

    Welcome General Store Limited has been an active part of the Manchester community since our incorporation in October 2016. We are a private limited company dedicated to serving our local neighbourhood. We are looking for a skilled and motivated Web Designer and Developer to build and manage our grocery and wholesale e‑commerce website. This role involves building a responsive, visually appealing, and fully functional online store that supports food, beverages, and general household product sales. You will combine creative design expertise with strong technical skills to deliver an engaging and reliable digital customer experience. Key Responsibilities • Design and develop responsive, user‑friendly websites and interfaces aligned with brand identity., • Create intuitive UI/UX layouts that enhance accessibility, navigation, and product discovery., • Integrate relational databases for product, user, and order management (MySQL/MSSQL)., • Implement secure payment gateways, website security, recovery methods, and regular maintenance., • Optimise website performance, SEO, and mobile responsiveness., • Test and troubleshoot site functionality before and after deployment., • Collaborate with internal teams to improve design effectiveness and online conversions. About You • Experienced in e‑commerce web design and front‑end development., • Skilled in PHP, HTML, CSS, JavaScript, MySQL, and modern frameworks., • Strong understanding of UX principles, responsive design, and cross‑browser compatibility., • Creative problem solver with excellent attention to detail and ownership of projects., • Passionate about building engaging digital experiences for a growing local business.

    Easy apply
  • Brand Ambassador
    Brand Ambassador
    18 days ago
    £30000–£180000 yearly
    Full-time
    West Didsbury, Manchester

    About RCS RCS is a high-performance, results-driven door-to-door sales company focused on generating quality customer acquisitions and driving measurable growth for our clients. We specialise in face-to-face customer engagement, building trust at the doorstep, and delivering tailored solutions that meet customer needs. At RCS, we pride ourselves on professionalism, resilience, and a strong team culture that rewards ambition and performance. Role Overview As a Sales Executive at RCS, you will be responsible for engaging potential customers through direct, face-to-face interactions within residential areas. Your role is to represent our brand with confidence, generate new sales opportunities, and close deals effectively while maintaining excellent customer service standards. This role is ideal for motivated, competitive individuals who thrive in a target-driven environment and are looking for uncapped earning potential. Key Responsibilities • Conduct door-to-door sales within assigned territories, • Identify and engage potential customers, • Present products/services clearly and confidently, • Overcome objections and handle customer concerns professionally, • Close sales and complete necessary documentation accurately, • Meet and exceed daily, weekly, and monthly sales targets, • Maintain a positive and professional brand image, • Attend team meetings and ongoing sales training, • Track performance and manage leads effectively What We’re Looking For • Strong communication and interpersonal skills, • Self-motivated with a strong work ethic, • Target-driven mindset, • Resilient and confident under pressure, • Ability to work independently and within a team, • Previous sales experience (preferred but not essential)

    Immediate start!
    No experience
    Easy apply
  • Games Host
    Games Host
    1 month ago
    £25000–£29000 yearly
    Full-time
    Manchester

    Quiz Master’s (Games Host) mission is to create an extraordinary experience for our customers by offering a warm, fun, and energetic welcome, while actively contributing to additional sales. The Quiz Master works under the supervision of the Center Manager. Responsibilities: • Welcome players with enthusiasm and energy., • Contribute to revenue growth by systematically offering additional sales., • Handle phone calls with the aim of improving the customer experience and increasing sales., • Ensure the center is well maintained on a daily basis by complying with group standards and ensure the proper function of the rooms (maintenance, cleaning)., • Manage inventory and supplies., • Brief players to immerse them in the Quiz Room universe., • Monitor the smooth running of games remotely., • Debrief the game with players and review their scores., • Support the Center Manager with B2B requests when needed., • Obtain 5-star reviews on Tripadvisor and Google and respond to customer reviews. Required Skills: • Passion for the games., • Strong business and sales acumen., • Driven by customer satisfaction., • Ability to host and energize a group., • Bartending, • Cheerful, sociable, and smiling personality., • Reliable, punctual, and trustworthy., • Strong team spirit., • Ability to work fully independently. Job Details: Working days: 5 days per week, mainly evenings and weekends. Working hours: Between 9:00 a.m. and 12:00 a.m. Status: Full-time (40 hours per week). Interactions: Customers, center team, prospects, and office teams (marketing, tech, support, etc.). Work mode: On-site only, no remote work. Job Types: Full-time, Permanent

    Easy apply
  • Restaurant Manager
    Restaurant Manager
    1 month ago
    Full-time
    Cheetham Hill, Manchester

    LOCATIONS M3 | M12 | M14 About the Role Mr. Fries is hiring disciplined, dedicated, and experienced Team Members who take pride in delivering excellent customer service and maintaining high operational standards. This role is ideal for someone who has worked in a fast‑paced takeaway or restaurant and can confidently handle both food preparation and front of house duties. We want individuals who show up consistently, stay focused, and genuinely care about creating a great experience for every customer. Key Responsibilities Prepare fries, toppings, proteins, and sides with accuracy and speed Deliver friendly, professional customer service at all times Operate the POS/till system confidently and handle payments accurately Manage in‑store, phone, and delivery platform orders (Uber Eats, Deliveroo, Just Eat) Keep workstations clean, organised, and fully stocked Follow strict food hygiene, safety, and cross‑contamination procedures Communicate clearly with the team to maintain smooth service flow Support new staff and contribute to a positive, disciplined work environment Take ownership of your station and uphold brand standards consistently Requirements Minimum 6 months experience in fast food, takeaway, or restaurant work Strong customer service skills — polite, patient, and confident with guests Experience using POS/till systems Reliable, disciplined, and committed to high standards Ability to work quickly and stay calm during busy periods Good understanding of food hygiene and safety practices Punctual, trustworthy, and able to work independently when needed Flexible availability (evenings, weekends, peak hours) What We’re Looking For People who take pride in their work and appearance People who value discipline, consistency, and teamwork People who enjoy interacting with customers and representing the brand People who want long‑term stability and growth Benefits Competitive pay based on experience Staff meals / discounts Training and development Structured pay reviews for team members who consistently meet standards Supportive, fast‑growing work environment Job Types: Full-time, Part-time LOCATIONS M3 | M12 | M14 About the Role Mr. Fries is hiring disciplined, dedicated, and experienced Team Members who take pride in delivering excellent customer service and maintaining high operational standards. This role is ideal for someone who has worked in a fast‑paced takeaway or restaurant and can confidently handle both food preparation and front of house duties. We want individuals who show up consistently, stay focused, and genuinely care about creating a great experience for every customer. Key Responsibilities Prepare fries, toppings, proteins, and sides with accuracy and speed Deliver friendly, professional customer service at all times Operate the POS/till system confidently and handle payments accurately Manage in‑store, phone, and delivery platform orders (Uber Eats, Deliveroo, Just Eat) Keep workstations clean, organised, and fully stocked Follow strict food hygiene, safety, and cross‑contamination procedures Communicate clearly with the team to maintain smooth service flow Support new staff and contribute to a positive, disciplined work environment Take ownership of your station and uphold brand standards consistently Requirements Minimum 6 months experience in fast food, takeaway, or restaurant work Strong customer service skills — polite, patient, and confident with guests Experience using POS/till systems Reliable, disciplined, and committed to high standards Ability to work quickly and stay calm during busy periods Good understanding of food hygiene and safety practices Punctual, trustworthy, and able to work independently when needed Flexible availability (evenings, weekends, peak hours) What We’re Looking For People who take pride in their work and appearance People who value discipline, consistency, and teamwork People who enjoy interacting with customers and representing the brand People who want long‑term stability and growth Benefits Competitive pay based on experience Staff meals / discounts Training and development Structured pay reviews for team members who consistently meet standards Supportive, fast‑growing work environment Job Types: Full-time, Part-time

    Easy apply
  • Sales Representative
    Sales Representative
    1 month ago
    Full-time
    Manchester

    Company Description LeadsDrive is a UK-based lead generation platform specializing in connecting automotive businesses with high-quality, verified opportunities. By leveraging data-driven insights and innovative technology, LeadsDrive helps dealerships grow and succeed in a competitive market. The company is built on the principles of quality, transparency, and performance, offering reliable lead generation solutions. With a strong focus on continuous innovation and exceptional service, LeadsDrive aims to build lasting partnerships with its clients while driving better business outcomes. Role Description This is a flexible, commission-only sales role with LeadsDrive. The role is not office-based and does not follow set hours. You are free to work in whatever way suits you best. In this role, you will approach car dealerships, introduce them to the LeadsDrive platform, and clearly explain how our lead generation system works. This can be done through cold calling, visiting dealerships in person, or using your own contacts and methods. Your responsibility is to get dealerships signed up and topping up credit on the platform. Once a dealer has signed up and topped up, your role for this client is complete. This role is 100% commission-based, ideal for confident, self-motivated individuals who are comfortable approaching business owners and earning based purely on results. Qualifications Strong sales and communication skills, with the ability to close deals and achieve targets Excellent interpersonal, and customer service skills Proactive, self-motivated, and results-oriented approach to work Prior experience in sales, marketing, or lead generation is preferred Ability to manage time effectively Familiarity with the automotive industry or business-to-business (B2B) sales is an advantage

    Easy apply
  • Market Research Analyst
    Market Research Analyst
    2 months ago
    £35000–£40000 yearly
    Full-time
    Levenshulme, Manchester

    We are seeking an experienced Digital Marketing Analyst to join our rapidly expanding team, supporting our client in the North of England. You will work alongside passionate, driven consultants in a fast-paced environment, playing a pivotal role in shaping our client's digital marketing strategy by driving data analytics initiatives across all paid and owned channels. Predominantly, you will create and present your own analysis using various analytics platforms (e.g., Google Analytics, Adobe Analytics, platform-specific insights) to measure, optimize, and report on marketing performance. You will collaborate closely with marketing managers, media buyers, and insights specialists to create bespoke insights that directly influence campaign strategies, budget allocation, and ROI. In today's competitive digital landscape, understanding channel performance, customer acquisition cost, and lifetime value is essential for efficient growth. As such, the Digital Marketing Analyst will be responsible for developing and implementing robust analytics frameworks for attribution, testing, and reporting that ensure our insights are both relevant and actionable. This role demands a blend of analytical rigor and commercial acumen, with a focus on identifying optimization opportunities, uncovering trends in customer behavior, and delivering insights that drive data-informed decision-making for the marketing team. Ultimately, this role is about more than just reporting numbers; it is about being a key advisor to the marketing team, unlocking critical insights that drive customer acquisition, retention, and commercial success, ensuring our client's ecommerce business remains a leader in its sector. The role will be Hybrid/North England for up to 3 days per week as required. Key Responsibilities: 1. Performance Analysis & Optimization:, 2. Analyze performance data across all digital marketing channels (e.g., Paid Search, Paid Social, Programmatic Display, Affiliate, Email) to evaluate ROI, CAC, and efficiency., 3. Conduct deep-dive analyses into campaign performance, audience segmentation, and creative testing to generate actionable recommendations for optimization., 4. Develop and maintain dashboards and automated reports to provide the marketing team with clear, timely visibility into channel and campaign KPIs., 5. Attribution & Customer Journey Insights:, 6. Manage and interpret multi-touch attribution models to understand the true contribution of each marketing channel throughout the customer journey., 7. Analyze the path-to-purchase, identifying key touchpoints and potential drop-off points to advise on budget reallocation and channel strategy., 8. Collaborate with the broader insights team to integrate marketing data with ecommerce and customer data for a holistic view., 9. Strategic Advisory & Reporting:, 10. Act as a key advisor to the digital marketing managers, ensuring data insights are integrated into planning, budgeting, and tactical execution., 11. Prepare and present regular performance reports and strategic recommendations to senior leadership, translating complex data into clear business stories., 12. Establish and monitor KPIs for marketing initiatives, measuring effectiveness against business objectives., 13. Testing & Experimentation Framework:, 14. Design measurement plans for A/B and multivariate tests across marketing channels (landing pages, ad creative, email subject lines)., 15. Analyze test results to provide statistically sound recommendations that enhance conversion rates and user experience., 16. Tool Management & Collaboration:, 17. Become an expert user of analytics and marketing platforms (e.g., Google Marketing Platform, Meta Business Suite, GA4)., 18. Ensure accurate tracking implementation (e.g., UTMs, pixels, conversion tags) in collaboration with marketing and tech teams. • Requirement to be in the client's offices in Yorkshire a minimum of 3 days per week., • 3-4+ years of experience as a Digital Marketing Analyst, Performance Analyst, or in a similar role within an ecommerce business, digital agency, or marketing consultancy., • Proven experience in analyzing performance data for key digital channels (Paid Social, PPC, Programmatic, Email)., • Strong analytical and data visualization skills, with advanced proficiency in Excel (pivot tables, lookups), Google Analytics 4 (or similar), Data Studio/Looker Studio, and PowerPoint., • Experience with BI tools (e.g., Power BI, Tableau) and understanding of SQL for data extraction is a strong advantage., • Exceptional communication and presentation skills, with the ability to translate complex performance data into actionable strategies for marketers., • Strong understanding of digital marketing metrics, attribution models, and customer lifetime value (CLV) concepts., • An active learner with an inquisitive mind, a talent for problem-solving, and a love for collaboration within a high-performing team.

    Immediate start!
    Easy apply

Popular jobs searches in Manchester

Popular customer manager jobs locations