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Piramal Pharma Solutions is seeking a QA Team Leader to play a pivotal role in shaping and governing the Pharmaceutical Quality System (PQS) at our Grangemouth site. This role goes beyond routine compliance — it’s about quality leadership, risk-based decision making, and continuous improvement in a fast-paced clinical manufacturing environment. You will provide quality oversight for Antibody–Drug Conjugate (ADC) and other bioconjugate drug substances/products in clinical activities, ensuring regulatory readiness while partnering with site functions to embed quality into day-to-day operations. This role is ideal for a QA leader who thrives in collaboration, governance, and proactive quality improvement. Responsibilities 🏛️ Quality Governance & Systems Leadership 🔹 Lead governance of key PQS elements including Quality Management Reviews, PQRs, Vendor Qualification, and Audits (self-inspections, vendor, and customer audits) 🔹 Act as site system owner for TrackWise, ensuring effective and compliant use of the electronic QMS 🔹 Maintain and manage site regulatory registrations, licenses, and certifications 🔹 Serve as a Single Point of Contact between site QA and Corporate Quality (as delegated by the QA Manager) 🧪 Clinical & GxP Quality Oversight 🔹 Ensure site and functional compliance with UK/EU/US GMP/GDP, ICH, and other applicable regional guidance 🔹 Provide QA leadership supporting clinical ADC manufacturing, focusing on risk-based quality decisions rather than checkbox compliance 🔹 Identify, analyse, and communicate GxP trends, supporting proactive risk management and mitigation plans 🔹 Track regulatory intelligence and inspection trends to support inspection readiness 📊 Continuous Improvement & Metrics 🔹 Coordinate and report Quality Compliance KPIs and metrics to key stakeholders 🔹 Drive site-wide initiatives to reduce out-of-compliance events and improve right-first-time performance 🔹 Support and lead quality system and compliance improvement projects 🧠 Investigations, Audits & Training 🔹 Support quality investigations and ensure development of robust, effective CAPAs 🔹 Lead and support pre-audit preparation, audit hosting, and post-audit follow-up for customers and regulators 🔹 Coordinate and oversee QMS and GxP training, ensuring regulatory alignment and site engagement 🔹 Lead Quality Management Review meetings, clearly highlighting risks, actions, and improvement opportunities ✅ What We’re Looking For ✔️ Strong QA leadership experience in clinical-stage GMP environments (ADC or sterile/biologics experience highly desirable) ✔️ Deep understanding of PQS, risk management, and quality governance ✔️ Proven ability to influence cross-functional teams and embed quality culture ✔️ Experience working with electronic QMS systems (TrackWise preferred) ✔️ Confident communicator who can balance compliance, pragmatism, and business needs ✔️ Passion for continuous improvement and modern quality thinking

Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Providing 1 st and 2 nd line desktop, laptop and mobile

Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Providing 1 st and 2 nd line desktop, laptop and mobile

As a Customer Contracts Manager, you’ll be responsible for managing the end-to-end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. Working closely with internal functions and external customers, you’ll

As Lead Customer Contracts Manager, you’ll head up our Contract Management team, ensuring smooth delivery of customer contracts from order to completion. Lead Customer Contracts Manager. You’ll work cross-functionally to ensure customer satisfaction, manage contract specifications, and support k

As Regional Account Manager in our Energy division you will be pivotal in driving growth and customer satisfaction across some of our largest, most complex clients in Scotland.

A leading retail pharmacy chain in Scotland is seeking an Opticians Store Manager to oversee store operations and enhance customer experience.You will lead a diverse team, focusing on customer relationships and business performance.The ideal candidate will have strong leadership skills, experience i

A leading transport manufacturing company is seeking a Customer Contracts Manager to oversee the end-to-end customer experience from order to delivery.This role involves managing the contract lifecycle, ensuring customer satisfaction, and coordinating cross-functional activities.The ideal candidate

The role will support the housekeeping and/or domestic teams within the area, deploying staff and resources to ensure high quality of service delivery, maintaining hygiene standards, and assisting the Customer Support Manager with training and experience matters. Serco is looking for a Customer Supp

A leading home improvement retailer in Falkirk is seeking a Trading Team Manager to lead a high-performing team focused on delivering exceptional customer service.

Assistant Customer Support Manager. Provide cover for the Customer Support Manager and contribute to strategic leadership decisions. You will work closely with the Customer Support Manager to ensure exceptional service delivery within the contractual framework, focusing on all aspects of housekeepin

A major retail company in Falkirk is seeking an Opticians Store Manager to lead a diverse team and provide exemplary customer experiences.You will influence business performance through community relationships and empower your team.The ideal candidate will have strong team leadership skills and expe

A leading construction solutions company is seeking a Regional Account Manager in Scotland to drive growth and satisfaction across key clients. This field-based role involves building trust with industry experts, uncovering customer needs, and offering tailored solutions.

Customer Relations Manager - ExeterJob Type: Full timeIn a Nutshell…We have an exciting opportunity for a Customer Relations Manager to join our team within Vistry Cornwall South West, at our Exeter office with travel to various locations. As our Customer Relations Manager, you will be a key point

Customer Data and Insights ManagerPermanent 39 hours - Monday to FridayOffice based in Lytham St Annes, Lancashire*Salary: Up to £45,000 per annum (depending on experience) plus bonus and benefits. Closing date: Sunday 8th FebruaryInterviews: Initial Chats - w/c 9th FebruaryWere excited to be recru

We currently have a vacancy for a Customer Account Manager to join our friendly team at our Wrexham office, on a Full Time and Permanent basis working 37. As a Customer Account Manager, youll have access to:Competitive commission - up to £6k OTECareer progression within a multi layered sales struct

Mller UK & Irelandis wholly owned by Unternehmensgruppe Theo Mller which employs over 31,000 people throughout Europe.In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Mller is ranked within the t

Job Title: Customer Care Operations Manager Location: Perth, PH1 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Operations Manager and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Salary: 25-27k Exp depending + Excellent BenefitsRole OverviewA fast-growing e-commerce retailer based in York is seeking a confident and proactive German-speaking Customer Account Manager to join its in-office customer operations t. Customer Account Manager - German Speaking (E-commerce)Location: Y

Zenopa are excited to be working with a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition.Our client's products are trusted in more households than any other brand in the world, making them a household n

Position Title: Category Manager, Customer CommunicationPosition Type: Regular - Full-Time Grade: Grade 05 Requisition ID: 40338 Category Manager - Customer CommunicationAbout McCain.

Key Responsibilities Handling inbound and outbound customer calls to resolve payment arrears Negotiating repayment arrangements in line with customer needs and company processes Demonstrating empathy, professionalism, and confidence when dealing with a wide range of customers Making appropriate deci

Technical degree with at least 3+ years of experience in a post-sales, customer facing role such as customer success, field application engineering, customer support, customer experience focused program/project management. Leverage tools and automation to optimize the digital customer journey and as

Do you enjoy taking ownership of customer relationships and driving growth? Are you motivated by solving customer challenges and ensuring their success? Do you take pride in helping customers achieve their goals, all while seeking out opportunities to continuously deliver value?. Manage customer ren

A leading digital community organization is seeking a Customer Success Manager to ensure members gain maximum value from offerings. The ideal candidate will have B2B customer success experience, be highly organized, and have strong communication skills.

Customer Success Manager (London/UK-Based). Customer Success Manager (London/UK-Based). Role: Customer Success Manager (VDI).

The role involves managing day-to-day operations, ensuring high customer satisfaction, and handling guest inquiries and issues.

Group Customer Onboarding Manager - Fintech. Group Customer Onboarding Manager. Manage and direct the onboarding team to proactively guide customers through the onboarding process, ensuring an exceptional customer experience throughout the cycle.

A leading financial services company in the United Kingdom seeks an experienced Assistant Store Manager to ensure outstanding customer service and manage cash handling duties. This role involves interacting with customers, utilizing active listening skills, and maintaining cash drawer accuracy. The

A healthcare technology company is seeking a Customer Success Manager to enhance engagement with their HRCase software suite. This remote role involves developing strong customer relations, monitoring product use, and collaborating with teams to deliver effective success plans. Ideal candidates will

A leading retail company in the UK is seeking a Software Engineering Manager to lead the modernization efforts of critical software systems.

A leading cosmetics company in the United Kingdom is seeking a Store Manager to create memorable customer experiences and lead a passionate team. Ideal candidates are motivated by exceptional customer service and possess strong management and communication skills.

You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight. We’re seeking a passionate and driven Customer Success Manager to champion Beam's exc

Role: Customer Success Manager in the Construction SaaS sector. The role is a 100% post-sale position working with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You will act as the trusted advisor for Tier 1

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team.

Design and deliver successful programmes of customer engagement and relationship building across the Ecclesiastical UK business, to ensure customer satisfaction and retention, and to build customer loyalty. Ensuring customers receive exceptional service across our commercial insurance products and p

As the Revenue Operations Manager focused on Customer Success, you will be at the forefront of optimizing and scaling our customer operations. In collaboration with cross-functional teams, you will devise strategies that support customer success initiatives while enhancing overall operational perfor

A leading social media management company is seeking a Customer Success Manager to foster and manage client relationships in North America. Ideal candidates should hold a degree in a related field and possess 3-5 years of relevant experience in customer success.

As eCommerce Customer Success Manager, you are enthusiastic about maximising the success of our eCommerce customers throughout their lifecycle. In conjunction with the Training Manager and Customer Care teams, design training programmes for sales and support teams to rapidly gain knowledge for selli

Customer Success Manager | Customer Success | UK | Remote. Experience in an HR role where you've used HRCase previously, OR Customer Success experience within HR SaaS or similar technology. HR technology and customer success best practices.

As an Industry Manager, you will lead on one of the Retail team’s most sophisticated, and significant customers. Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify opportunities with clear recommendations to present to custo

We’re searching for a UK&I-based Customer Success Manager to join our Customer Success Enterprise team, so that we can ensure our NHS customers maximise value from RLDatix’s solutions. Customer Success Manager – NHS. The Customer Success Manager will build trusted client relationships, drive p

Customer Success Manager (CSM). Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high.

Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats. At Semrush, the Customer Success team is on a mission: to help every customer unlock the full potential of our products from

We’re looking for a passionate and dedicated Customer Success Manager to join our team. Proven experience in a B2B customer success (1‑2 years depending on company type). Experience engaging customers at scale.

A leading networking solutions provider in the United Kingdom is seeking a Service Manager to oversee the end-to-end customer experience and ensure service levels meet expectations. The role involves managing customer relationships, resolving issues efficiently, and collaborating with operational te

A leading Customer Success firm is looking for a part-time contractor in the UK or Ireland. The role involves triaging customer requests, diagnosing technical issues, and facilitating onboarding calls. Candidates should have 2–3 years in Customer Success or Technical Account Management, excellent

We are currently looking for a Strategic Customer Success Manager - REMOTE. At least five years of customer success experience in B2B SaaS, specifically with enterprise customers. In this role, you will play a pivotal role in shaping and enhancing customer experiences for our largest and most comple