471 Best tech Jobs in Manchester (April 2025)

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).

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peak innovations ltd

Sales Development Representative

Sales Development Representative (SDR) – B2B Business Services 📍 Location: Remote (UK-Based) 💰 Salary: Competitive Base + Uncapped Commission ⏳ Job Type: Full-Time About Us Direct Company Acquisitions specializes in helping distressed business owners find solutions to financial difficulties. We assist companies facing insolvency, cash flow problems, or significant debt by providing tailored rescue strategies. As we expand, we’re looking for highly motivated Sales Development Representatives (SDRs) to join our team and help business owners navigate tough financial situations. If you have a hunter mentality, strong communication skills, and thrive in a fast-paced sales environment*l, this role is for you. What You’ll Do: - Outbound Calling: Engage with business owners who have expressed interest in our services (no cold calling). - Qualify Leads: Identify urgent cases and determine their suitability for our solutions. - Consultative Selling: Understand business owners' challenges and present how we can help. - Follow-Ups: Maintain consistent contact with leads through calls, emails, and SMS. - CRM Management: Log interactions and track progress through our sales pipeline. - Work Closely with Closers: Book qualified appointments for senior consultants to finalize deals. What We’re Looking For: ✔ Sales Experience: 1+ years in SDR, telesales, or a similar role (B2B experience preferred). ✔ Resilience & Drive: Ability to handle objections and push deals forward. ✔ Strong Communicator: Confident, persuasive, and empathetic when speaking with distressed business owners. ✔ Process-Driven: Can follow structured sales scripts while thinking on your feet. ✔ Fast Learner: Adaptable and eager to refine sales techniques. ✔ Tech-Savvy: Experience with CRMs, dialers, and sales tools is a plus. What We Offer: ✅ Competitive Base Salary + Uncapped Commission** (OTE £85K+) ✅ High-Quality Leads (No cold calling – only warm leads from our marketing) ✅ Ongoing Sales Training & Coaching ✅ Clear Career Progression Path to Senior Sales Roles ✅ Remote Work Flexibility How to Apply If you’re ready to make an impact and earn great commission, apply now! Send your CV and a short cover letter explaining why you’re a great fit. We’re hiring immediately, so don’t wait—take the next step in your sales career today!

Levenshulme, Manchester

About Us: At Haadi Traders Ltd we’re passionate about delivering exceptional customer experiences and curating high-quality products. As a growing retail brand, we value innovation, teamwork, and a customer-first mindset. Join us in shaping the future of retail! Position Overview: We seek a dynamic Retail Manager to lead daily operations, inspire our team, and drive sales growth. You’ll ensure seamless store functioning, uphold brand standards, and foster a welcoming environment for customers and staff. Key Responsibilities: · Team Leadership: o Recruit, train, and mentor staff. o Schedule shifts, conduct reviews, and cultivate a positive culture. · Sales & Performance: o Develop strategies to meet/exceed sales targets. o Analyze KPIs and implement improvement plans. · Customer Experience: o Resolve issues promptly and ensure top-tier service. o Gather feedback to enhance satisfaction. · Inventory & Visual Merchandising: o Manage stock levels, conduct audits, and reduce shrinkage. o Design eye-catching displays aligned with brand guidelines. · Operations: o Ensure compliance with safety/policies and optimize workflows. o Maintain store presentation and equipment. Requirements: · Bachelor’s degree in Business or 3-5 years of retail management experience. · Proven leadership, sales, and customer service skills. · Strong organizational, tech, and communication abilities. · Flexibility to work weekends/holidays. Preferred Qualifications: · Experience in [specific industry, e.g., fashion, electronics]. · Visual merchandising expertise. · Proficiency in inventory software (e.g., Light speed). What We Offer: · Competitive salary + performance bonuses. · Health insurance, retirement plans, and paid time off. · Employee discounts and professional development opportunities. How to Apply: Submit your resume and a cover letter explaining your fit to Use “Retail Manager Application – your name as the subject.

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