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The Contract Delivery Manager is a key role providing strategic and tactical operational leadership and direction on our retail contract in Reading The role will also be expected to support on strategic level initiatives to deliver ongoing continuous improvement and innovation measures within the contract and our supply chain. You will be client and results focused, understand the key inputs for your contract and ensure commitments are delivered with the right quality and in a timely fashion and without compromise Main Duties & Responsibilities Appropriate contract level oversight of the activities of business or technical support or operations. Working with delivery teams and dedicated engineering resource to resolve operational issues quickly ensuring that client SLA/KPIs are achieved. Demonstrate client obsession and work vigorously to earn and keep client trust. Full understanding of Contract SLA and KPI and delivers these whilst ensuring best practice. Sets contract level priorities for the delivery teams to ensure task completion; coordinates work activities with others. Builds Partnerships with Client and Colleagues through open transparent and timely communication. Operates as a customer care professional building exemplar client relationships and puts the client and the centre of decisions making. Ensure a professional image of Integral is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. Manage relevant financial metrics / targets including invoicing WIP and debt management. Identify areas to improve financial and operational performance within the contracted services and supply chain lead these change initiatives. Manage supply chain partners operating across the contract to ensure delivery levels are maintained and improvement initiatives are identified and implemented. Innovative management to meet changing business or operational circumstances. Manage action plans to implement any improvement initiatives. Have relentlessly high standards continually raising the bar and driving teams to deliver ensuring issues do not get sent down the line and that problems are fixed at source, so they stay fixed. Make decisions guided by policies, procedures and business plan. Understand Integral processes and business model. Use judgment to identify and resolve day-to-day technical and operational problems. Assist others in solving professional or technical problems Skills & Experience Industry relevant qualifications (Mechanical/Electrical/Building Fabric) Prior experience of retail sector contract delivery preferable Previous experience of developing operational plans for commercial contracts. High level of administration and organisational skills Computer literate Word, Excel, Outlook, Concept/Vixen Able to build positive relationships with Client in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships. Communicate using appropriate styles, methods and timings. Role Model enthusiasm and energy about their work and encourages others to do the same. Demonstrate resourcefulness when acquiring additional professional expertise. Use tact and diplomacy to exchange information and handle sensitive issues. Project a professional demeanour with colleagues, clients and their customers. Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance Able to understand the key financial, labour and material variables within budgets in order to maximise the return for the business. Excellent interpersonal, written and verbal communication skills Self-motivated and capable of working within a team environment Able to maintain an objective and positive focus through periods of high and sustained work pressure TPBN1_UKTJ

At Dandara & Dandara Living we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build. The Customer Care team make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism. A full valid Driving Licence is a must have for this role as this will be servicing our Customers across the South Coast. Main duties and responsibilities: Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer Complete all required paperwork for submission to the Divisional offices, facilitating accurate record keeping Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month Report any repetitive defects on active and non-active sites to the Customer Care Manager to discuss with the Commercial/Technical teams. Key Skills and Experience: Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met Carpentry skills Good knowledge of Health and Safety requirements Good communication skills A good general knowledge of home maintenance and repair Full Driving Licence is essential to be considered. What's in it for you? Basic Salary - £35,000 - £45,000 depending on experience Company Van, fuel card and tools. Discretionary Bonus up to 10% Other Benefits: Private medical insurance X3 life assurance. Time for You: 25 Days holiday, plus bank holidays plus the option to buy 5 more! Well-being Support: Access to 24-hour Health Hero, Employee Assistance Programme (EAP), and the Health Assured Wisdom App. Lifestyle Perks: Cycle-to-work scheme and flexible benefits like gym membership discounts and shopping vouchers. Future-focused: Employer-matched pension scheme (up to 5%) and career development opportunities within a growing company. Important Note: Dandara ONLY accepts direct applications. Any cv's received from recruitment agencies will be considered a free gift. Our Head of Recruitment, Ross Davies will be happy to talk directly to potential candidates so reach out to him directly on Linkedin TPBN1_UKTJ

Have at least 2-3 years experience in managing or supervising Customer Services Operations in a retail contact centre based environment desired. You will have demonstrative experience of how you have created efficiencies by implementing changes to processes to drive proactive improvement of customer

The Senior Parts Advisor is a member of the Parts Team and will report to the Parts Team Manager at Snows assisting to lead and manage the dealership's Parts team to deliver profitability and customer satisfaction. Manages the day-to-day operations of the Parts Department to ensure the achievement o

Reporting into the Head of Analytics and Data Science the Senior Analytics Manager will play a critical leadership role in transforming the way B&Q uses data. Adobe Analytics,Data Analytics,SQL,Attribution Modeling,Power BI,R,Regression Analysis,Data Visualization,Tableau,Data Mining,SAS,Analytics.

The Senior Parts Advisor is a member of the Parts Team and will report to the Parts Team Manager at Snows assisting to lead and manage the dealership’s Parts team to deliver profitability and customer satisfaction. Negotiates with non-franchise parts suppliers. Parts) Vacancy Type Permanent/Full T

We're recruiting an experienced Catering Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a part time basis, contracted to 6 hours per week. Could you shine as C

The Senior Parts Advisor is a member of the Parts Team and will report to the Parts Team Manager at Snows assisting to lead and manage the dealerships Parts team to deliver profitability and customer satisfaction. Ensures all members of the Parts team understand the implications of the Brand Exper