Customer operations executive jobs in United Kingdom

This award-winning scale-up, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work. They're now 10 years old with over 10,000 customers, 1,500 cleaners and a consistent track record of rapid growth. They have big plans to replicate this success outside London and in whole new verticals such as gardening and end-of-tenancy cleaning, so they're looking for bright and ambitious people to help make this happen. This role in Customer Ops is their entry point for talented graduates into the business. Previous joiners have moved up into senior management, become marketing leads and have used the skills they've learned to move into all kinds of great roles. ✅ Your day-to-day responsibilities: • Solving queries and problems from customers and cleaners via phone, messaging and email; you'll have agency to do the right thing, not follow a script, • Helping to solve thornier issues such as customer complaints or cleaners who need to take time off at late notice, • Onboarding our new cleaners via online calls, listening to their questions and helping to set them up for success, • Passionate about delivering an amazing customer experience, • Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills, • Exceptional communication skills, both written and verbal, • A positive and high-energy attitude, • Up to 20 'work from anywhere' days per year, • Posh Christmas and summer parties, • Tons of sponsored (but not too heavily organised!) office fun, • Access to apprenticeships and formal coaching

Job Summary: We are seeking a professional and customer-focused Front Office Executive to join our team in the banking/financial/insurance industry. The ideal candidate will be the first point of contact for clients and visitors, managing the front desk efficiently while supporting administrative and customer service functions. This role requires a strong understanding of financial products, excellent communication skills, and the ability to handle sensitive client information with confidentiality and discretion. Key Responsibilities: • Greet and assist clients, customers, and visitors in a professional manner., • Manage the front desk, answer incoming calls, and direct them appropriately., • Schedule appointments and maintain meeting rooms., • Provide accurate information regarding banking/financial/insurance services and direct inquiries to the appropriate department., • Handle client documentation and ensure all paperwork is correctly filed and processed., • Coordinate with internal departments such as sales, customer service, operations, and compliance., • Maintain the reception area and ensure it is tidy and presentable at all times., • Handle incoming and outgoing correspondence, including emails, couriers, and mail., • Assist with onboarding clients by collecting KYC documents and verifying information., • Bachelor's degree in Finance, Commerce, Business Administration, or a related field., • 1-3 years of experience in a Front Office or administrative role, preferably in banking, finance, or insurance., • Familiarity with financial terminology, customer onboarding, and KYC/AML regulations., • Excellent communication and interpersonal skills., • Proficient in MS Office (Word, Excel, Outlook)., • Strong organizational and multitasking abilities., • High level of professionalism and customer service orientation.

Customer Services Operations Executive.

Mode Search is currently partnering with a renowned luxury fashion house to support their search for a Customer Operations Executive to join their London-based team.

As part of the Executive team, the Director of Audiences & Visitor Experience will play a key role in developing and delivering business strategies for RET, in line with the business plan and funder requirements. They will provide strategic leadership for the Marketing & Communication, Sales, Hospitality & Events departments and oversee the work of the Head of Marketing, Head of Commercial, Hospitality & Events, Box Office & Membership Manager, Visitor Experience Manager, and CRM & Audience Data Manager. The role will set and monitor all budgets and targets for Marketing, Box Office and Hospitality & Events, ensuring organisational processes and controls are adhered to and accurate financial information is delivered to the Finance department and joint CEO in a timely manner. They will oversee the creation and delivery of all marketing and communication campaigns at RET, ensuring RET’s brand positioning and key messaging remain positive and industry leading. They will lead the development of RET’s CRM system, maximise business intelligence available to all teams, and ensure system usage is optimised. They will lead in developing RET’s digital strategies, and oversee the management of the Box Office team, ensuring first class operations are delivered. The Director of Audiences & Visitor Experience will lead the RET’s Visitor Experience teams, nurturing a culture of cross-team working and excellent communications. In partnership with the Visitor Experience Manager, they will ensure exceptional customer service is delivered at all times and all front facing teams are knowledgeable, helpful and welcoming. The role will oversee training programmes to ensure all core and casual teams are working in accordance with company procedures, legislation and industry best practice. In partnership with the Head of Commercial, Hospitality & Events the role will develop and drive RET’s food and beverage operation to ensure we are seen as a destination venue for food and drink within the City. They will make sure all members of the Hospitality team deliver first class operations and customer service. Together with the Head of Commercial, they will actively seek new business opportunities to deliver additional income strands for RET.

Role Title: Compliance Manager – Regulatory Engagement Reports to: Global Head of Regulatory Compliance Location: London / Hybrid Job Type: Permanent Who is EML EML is a fast-moving, global fintech on a mission to make payments awesome — instant, secure, and seamless. We connect our customers to their customers, wherever Money is in Motion. We’re not your traditional payments provider. As an issuer and processor, we deliver smart, flexible alternatives to banking — from reloadable to non-reloadable cards — all tailored to fit. We move fast, think big, and partner closely with our clients to make it happen. Innovation is in our DNA. We’re built on collaboration, driven by curiosity, and focused on doing things better every day. At EML, you won’t be asked to fit in — we’ll help you stand out. The Team The Risk & Compliance team at EML believes in rolling up their sleeves and getting things done. At EML, we don't subscribe to ivory tower compliance – the organisation seeks a hands-on leader who will engage across the organisation and understand the practical impacts and outcomes of their work. The Risk & Compliance team at EML is divided into two overarching teams: • Country Risk & Compliance – hold broad responsibilities within their countries/regions and where applicable hold designated titles (such as SMF or PCF designations). They are supported in the execution of their functions and activities by a global team of specialists but maintain ultimate decision-making authority and control via oversight of all parts of programmes and activities that impact on their country/region., • Global Risk & Compliance – narrowly focussed specific functions or areas, providing deep subject matter expertise, framework design and execution support and standardisation across the group in the areas of Regulatory Compliance, Risk Management and Strategy, Testing and Assurance, Regulatory Engagement and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Regulatory Engagement is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure customer- centric and privacy-compliant practices across the business. The Role We are looking for an experienced and proactive individual to lead and support our global regulatory engagement efforts. Based in London, this is a critical role that will help shape and manage the company’s ongoing interactions with regulators and banking partners across multiple jurisdictions. Reporting to the Global Head of Regulatory Compliance, this role will act as the central coordination point for regulatory engagements, communications, and relationship management, ensuring a consistent, transparent and professional approach across the business. What You’ll Do Regulatory Engagement Leadership • Lead preparation of materials (e.g. briefings, presentations) for regulatory interactions and support Country Risk & Compliance during these engagements., • Lead regulatory correspondence management including tracking, filing, and response coordination across all regions ;maintain centralised records of all regulatory communication, feedback, and outcomes, ensuring timely responses and follow-ups., • Support license applications and variation/renewal processes across global jurisdictions, working closely with Legal and local teams; maintain global license registers and monitor ongoing obligations, conditions, and renewals., • Lead regulatory consultation responses and industry engagement activities globally., • Lead and coordinate regulatory examinations, banking partner reviews, and independent audit engagements including planning, evidence collation, response development, and post-exam follow-up., • Maintain a robust documentation and recordkeeping framework for all regulatory interactions and reviews. Regulatory Reporting Management • Lead and coordinate comprehensive regulatory reporting across all regulatory domains and global jurisdictions including UK, EU, APAC, and North America., • Establish regulatory reporting calendars, schedules, and submission tracking systems for all regions., • Coordinate regulatory data collection, validation, and quality assurance processes across global operations., • Lead preparation and submission of regulatory returns, notifications, and ad-hoc reporting requirements across multiple jurisdictions., • Coordinate regulatory notification requirements for businesschanges, incidents, and material events across multiple jurisdictions., • Maintain comprehensive regulatory correspondence records and documentation systems for all global operations. Regulatory Change Management Support • Support regulatory change impact assessment and implementation planning., • Coordinate regulatory change communication and stakeholder engagement activities., • Lead regulatory change documentation and procedure updateprocesses., • Coordinate regulatory changeproject management and delivery activities., • Monitor regulatory developments and assess impact on reporting and engagement requirements., • Support regulatory horizon scanning and emerging requirement identification., • Coordinate regulatory intelligence sharing across compliance teams., • Work with Legal and Country Risk & Compliance colleagues to track and report on regulatory feedback, expectations, and emerging trends. Coaching and Development • Lead team development and capability building initiatives., • Provide day-to-day guidance to team members and lead resource planning as needed. Stakeholder Management • Work closely with senior stakeholders from all three lines of defence., • Coordinate with business units on regulatory reporting data provision and validation., • Support Legal function on regulatory matters, enforcement actions, and compliance issues., • Collaborate with Risk Management teams on regulatory risk assessment and reporting., • Support Finance function on regulatory capital and financial reporting requirements., • Support executive and board communication on regulatory engagement and reporting activities., • Lead internal stakeholder briefings on regulatory developments and requirements. What You’ll Bring • Regulatory Experience: Deep understanding of the financial services regulatory landscape, with proven experience in engaging with multiple regulators., • Environment: Demonstrable experience in global, matrixed environments, including coordinating across time zones, cultures, and reporting lines; preferably in a payments or fintech environment., • Knowledge: Understanding of multiple regulatory frameworks across key jurisdictions (EU, UK, APAC and US), including the ability to interpret and apply common principles across jurisdictions. Deep knowledge of regulatory reporting requirements and best practices across multiple regulatory domains. Experience with license applications, regulatory reporting, and regulatory authority interactions acrossmultiple jurisdictions. Professional certifications such as from the International Compliance Association (ICA), or other relevant credentials preferred., • Technical: Strong project management skills with experience coordinating regulatory and examinations. Proficiency in data management and validation. Outstanding written and verbal communication skills with strong attention to detail with the ability to synthesise complex regulatory themes into actionable insights and clear communications., • Team: Engagement: Excellent communication and interpersonal skills with the ability to influence and partner with senior leaders, regulators and cross-functional teams; experience managing a small team on a day-to-day basis, prioritising work to meet deadlines, and coaching more junior team members to help them develop and ensure they deliver high-quality work. What’s in it for You • Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off – plus 5 extra ‘Take5’ days when you’ve used your core leave!, • Global Opportunities: Collaborate across Australia, the UK, North America, and Europe, • Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working., • Family First: Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers., • Invest in You: We cover your professional memberships and offer a competitive pension scheme*., • Wellbeing Matters: Private medical insurance, long-term illness cover, and life assurance., • Perks & Rewards: Short-term bonus scheme*, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.Life’s BenefitsHub. *Some benefits are subject to eligibility criteria. Company Culture and Values At EML, we move fast, think big, and build smart. We’re a fintech that thrives on fresh ideas, bold thinking, and getting things done — together. We’re powered by four values that keep us focused, fast, and fearless: • One Team – We back each other, move as one, and win together., • Openness – We share ideas, speak up, and stay curious., • Awesomeness – We bring the spark — bold thinking, great energy, and pride in what we do., • Simplicity – We cut through the noise and focus on what matters.

PingPong was founded in New York in 2015, with the mission of empowering businesses to expand globally, reach more customers and keep more of their earnings. Fast forward to today, and PingPong has become one of the world’s leading global cross-border payments platforms, processing more than $250 billion USD. Our API-first cross-border payments platform integrates with enterprises and financial institutions to send, manage, and receive money faster on a global scale. PingPong is headquarted in Hangzhou (China) and currently has 60 financial licences across the world, including an UK EMI licence, 32 offices in 13 countries and over 1,000 employees. Our international presence helps businesses and financial institutions solve complex payment needs in every major economy. As we continue to scale our global business, we are looking for an experienced Chief Compliance Officer (CCO) to join our leadership team in the UK. OVERALL PURPOSE The CCO will be a key strategic business partner, playing a pivotal, role in shaping PingPong’s growth strategy while maintaining the highest compliance standards. At PingPong, we believe that Compliance is not just about regulatory adherence but a core pillar of our business that enables sustainable growth and allows us to build trust and deep relationships with our partners. This role requires requires both a deep understanding of compliance frameworks and strong commercial instincts, ensuring compliance is embedded into our operations and driving a compliance-first culture that enhances our ability to innovate and scale. The successful candidate will balance high-level oversight with hands-on operational management, ensuring compliance across all business activities in the UK. WORKING RELATIONSHIPS The position reports to the Group Chief Compliance Officer based in Hangzhou. The role will collaborate closely with our Compliance & Risk team in Hang Zhou as well as regional teams across UK, EU and the US. PRINCIPAL ELEMENTS & ACCOUNTABILITIES Regulatory Compliance and Risk Management • Ensure compliance with all relevant UK financial regulations, including Money Laundering Regulations, Proceeds of Crime Act, and FCA Guidelines, as well as our reporting obligations., • Develop, implement, and maintain compliance frameworks, policies, and procedures in line with UK, EU, and global regulatory requirements., • Continuously assess compliance risks and implement effective risk management strategies that align with our growth objectives., • Stay abreast of regulatory changes and ensure timely updates to policies and operational processes.., • Lead regulatory engagement, maintain open and constructive relationships with the FCA and other regulatory bodies, as well as engagement with auditors and banking partners from a compliance perspective., • Deliver training programs that empower teams to understand the importance of compliance and their role in maintaining it. Compliance Operations Management • Oversee and optimise compliance operations, ensuring efficient review, monitoring, reporting and escalation processes, • Enhance and manage key compliance controls, including transaction monitoring, customer onboarding and due diligence as well as enhanced due diligence processes Strategic Leadership & Cross-Functional collaboration • Work with the Global Chief Compliance Officer and other regional Compliance Officers in shaping the company’s global compliance strategy, • Act as a trusted advisor to the executive team, ensuring compliance is integrated into the company’s commercial and strategic decsions, • Work closely with internal stakeholders, including legal, risk, finance, and product teams, to embed compliance into business operations and our products., • Represent the company in regulatory discussions, industry forums, and working groups., • Identify and implement best practices that enhance compliance efficiencies, leveraging technology and automation to scale effectively. QUALIFICATIONS AND EXPERIENCE • Bachelor’s degree in a relevant field such as finance, business administration, or law. A master’s degree or relevant professional certification is preferred., • Minimum 10 years of experience in compliance within the fintech sector, with at least 5 years in a leadership role. Experience in cross-border payments is a plus., • In-depth knowledge of UK financial regulations and standards., • Proven track record of partnering with business leaders to navigate complex regulatory landscapes while enabling sustainable growth., • Experience working with product teams to embed compliance into products and business operations. COMPETENCIES AND BEHAVIOURS • Excellent leadership, communication and stakeholder management skills., • Ability to manage multiple priorities and meet deadlines in a fast-paced environment., • Ability to work effectively with teams across multiple geographies and cultures, fostering collaboration in a global business environment. PingPong is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

As an Event Executive you are part of an enthusiastic and busy event operations team, running B2B conferences, exhibitions, and award ceremonies. You should have a love for events, provide outstanding customer service, be an enthus. A business-to-business media company with a focused portfolio of ma

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 50+ offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a member of the global Finance team, you will provide expert & collaborative financial partnership to our business leaders through accurate reporting, reliable analysis and actionable insight to support decision making for sustainable and profitable growth. You will play a pivotal role in shaping strategy and driving key initiatives within the Client Finance team. In this capacity, you will partner closely with business teams and industry leader to manage the financial operations of your industry client portfolio. This will involve working collaboratively with Market and Country leaders, Capability heads, and other executives. Additionally, you will engage with Market Finance Leads and regional finance teams across Financial Planning & Reporting and Controllership to ensure alignment and operational excellence. The Director reports to the VP, Client Finance for their respective Industry and will work in a matrix environment. You will lead a diverse team of Client Finance professionals based in multiple geographies with responsibilities across commercial finance and business operations and will be responsible for their growth and development. The individual is expected to demonstrate strong leadership presence, clearly communicate team and departmental goals, translate strategy into actionable plans, and contribut Your Impact Commercial Management – Support senior level decision making to achieve short and long term commercial objectives. • Partner with and Support (with Industry Leads/business teams) to deliver on annual growth and contribution margin targets for the industry client portfolio, • Work with commercial teams to evaluate business development opportunities in the context of strategic fit, commercial attractiveness and market risk, • Support the preparation of pricing proposals and deal structure, supported by the Commercial Success Team as needed, • Support commercial leadership and legal counsel in reviewing and negotiating contract terms to align with company standards, including identifying and escalating potential risks from proposed deviations, • Support Business Teams in the preparation of their annual strategic plans, • Prepare revenue scenarios and contribution margin expectations in support of annual planning cycle (Commitment and Target), taking into account business initiatives, investments, analysis of prior period trends and company financial objectives, • Lead and manage the preparation of rolling forecasts for revenue and contribution margin by providing analysis on changes from prior expectations and insights into assumptions impacting future projections, to inform decision-making and capacity planning, • Collaborate with Controllership and Revenue teams to ensure accurate and timely revenue recognition during monthly and quarterly close cycles. Provide guidance on new and complex transactions by aligning on accounting treatment and operational implementation, ensuring compliance with policy and close deadlines, • Support weekly revenue guidance process, evaluating key indicators (i.e. pipeline, sales expectations and delivery risks) to provide ongoing visibility to executive leadership and recommendations on appropriate updates to be provided, • Leverage quarterly results and profit modeling to maintain a forward-looking view of full-year profitability across clients, regions, and industries. Analyze key drivers of performance and identify actionable opportunities to enhance industry-level profitability. Collaborate with senior leadership to develop and support execution of plans that address risks and drive margin improvement, • Manage the team responsible for minimising the “quote to cash” time table (i.e. billing, collections) to optimise trade working capital and limit long standing overdue balances and accrued revenue, • Intervene in concert with business leaders and Market Finance Leads to address and resolve client related issues, • Lead and actively contribute to initiatives that strengthen collaboration, inclusion, and knowledge-sharing within the Client Finance Team and the broader local Finance Community, fostering a connected and high-performing culture, • Create and foster an environment of learning, growth and excellence by promoting learning and development initiatives and knowledge sharing, • 8+ years’ experience managing a team in finance and operations, • Speak fluent English, • Strong Excel competency, • Strong interpersonal and communication skills, • Experience influencing decision making in a matrixed organisational structure, • Highly organised and able to work according to fixed calendar cycles at a global scale (multinational across multiple time zones), • Education:, • Bachelor’s degree, MBA or accounting qualification preferred Additional Information Set Yourself Apart With • Experience working closely with senior leaders and contributing to presentations for executive-level stakeholders, • Strong presentation/PowerPoint and PowerBI competency, • Experience in Technology Consulting or other service sector, • Experience working at one of the top global marketing & communications networks

The Opportunity For our London office, known for its casual, social and international culture, we are seeking an exceptional Senior Principal (SP) to join our Leadership Team. The SP will lead a portfolio of life sciences consulting accounts, driving both delivery excellence and business growth. You will bring with you a proven track record of selling and leading large-scale, high-impact programmes, preferably in the life sciences sector, along with significant experience in data analytics, business intelligence, quantitative research, and automation solutions. This role will be pivotal in managing and expanding DT’s book of business. The successful candidate will be responsible for client delivery, team leadership, business development, and life sciences focused thought leadership across Digital Strategy & Transformation and Customer Experience topics. About Us DT Consulting, an Indegene company, is a strategy consulting firm. We drive transformation by building capabilities required to help life sciences companies thrive in the digital age and create meaningful impact with both health care professionals and patients. Our focus on digital and customer experience transformation has made DT Consulting the trusted advisor of many Tier-1 life sciences firms in the US, Europe, and Asia. We have a global team of talented consultants and life science specialists, with first-hand knowledge and deep experience in strategy and execution gained both inside and outside the life sciences industry. Our clients face complex questions every day; we as a team, help them to find the right answers. Together, we get to the root cause of issues, formulate practical recommendations, and deliver tangible results. DT is a growing and evolving company where innovation and agility drive our success. As a key part of our team, you will have ample opportunity to shape the future of our consulting capabilities in a dynamic environment that embraces change and encourages continuous improvement. Join us to work on cutting-edge projects with leading clients and be a key player in our journey of growth and transformation. Indegene are a global, digital-first, life sciences commercialisation company. We help biopharmaceutical, emerging biotech and medical device companies develop products, get them to the market, and grow their impact through the life cycle in a more effective, efficient, and modern way. We bring together healthcare domain expertise, fit-for-purpose technology, and an agile operating model to provide a diverse range of solutions. These aim to deliver, amongst other outcomes, a personalised, scalable and omnichannel experience for patients and physicians. It’s what drives our team and our purpose to enable healthcare organisations to be future ready. About You As a Senior Principal, you are passionate about leading and delivering high-impact, data-driven solutions for life science clients. You thrive on orchestrating multidisciplinary teams, fostering collaboration across business units, and inspiring a culture of innovation and excellence. You are accountable for the strategic growth and health of a large client portfolio, proactively shaping propositions, driving business development, and ensuring delivery standards are consistently exceeded. With a strong focus on strategic vision, stakeholder engagement, and talent development, you provide thought leadership and empower teams to deliver measurable value and sustainable results. The Role As a Senior Principal at DT Consulting, your primary focus will be the growth and development of our client portfolio, leading the sale of strategic consulting projects that combine the strengths of our people and our unique expertise. You will partner with Indegene leaders to conceptualise, enable, and accelerate life science’s critical transformations. Specifically, you will: • Shape and oversee high-impact consulting engagements, ensuring they meet the highest standards of client satisfaction and business value., • Provide strategic direction and thought leadership, anticipating future trends and proactively developing new propositions that create competitive advantage for DT Consulting., • Proven capability to engage non-technical and executive stakeholders, simplifying complex concepts and presenting insights in a clear, compelling manner., • Foster collaboration across business units and functions, building strong relationships with clients and internal stakeholders to deliver integrated, value-driven solutions., • Mentor and develop consulting teams and our future leaders, modelling transformational leadership and a commitment to continuous learning and growth., • Maintain full accountability for outcomes, including financial targets, client impact, and the ongoing development of DT’s capabilities and reputation in the market. You will thrive in this role if you are passionate about strategic growth, possess deep domain expertise in data and analytics for life sciences, and are energised by leading teams to deliver measurable, sustainable impact in a dynamic, client-focused environment. Key Responsibilities Client Delivery & Excellence • Lead delivery status management sessions across active projects, • Shape and uphold delivery standards aligned with DT’s Centre of Practice (COP) and knowledge frameworks, • Drive renewals, extensions, and upselling across existing accounts, • Manage a portfolio of accounts with clear revenue and margin targets, • Coach and develop consulting teams, including direct reports, • Mentor Consulting teams and fostering a culture of excellence, • Lead proposition development aligned with DT’s strategic priorities, • Share insights from delivery to evolve go-to-market strategies, • Represent DT externally through public speaking and client facilitation Essential Requirements • Significant experience (typically 10+ years) in data analytics, business intelligence, quantitative research, and automation solutions, with a proven track record of leading large-scale, high-impact programmes, preferably in the life sciences sector., • Demonstrated expertise in designing and delivering complex analytics and research solutions, including survey design, advanced data visualisation, and automation, • Advanced proficiency in Excel and PowerPoint for data manipulation, analysis, and executive-level presentations., • Strong understanding of LLMs (Large Language Models), GenAI, and emerging analytics technologies, with the ability to drive their adoption and optimisation for enterprise and client applications., • Strategic product and portfolio management mindset, with experience defining solution roadmaps, managing lifecycles, and ensuring alignment with business objectives., • Exceptional problem-solving, communication, and project leadership skills, with the ability to translate complex data into actionable insights and influence senior stakeholders in matrix environments., • Recognised as a trusted advisor, strategic thinker, and inspirational leader, with a strong commitment to ethical standards, diversity, and inclusion., • Demonstrated ability to lead, mentor, and develop high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement., • Ability to work autonomously and collaboratively within a global, cross-functional leadership team., • Proven capability to engage non-technical and executive stakeholders, simplifying complex concepts and presenting insights in a clear, compelling manner. Desired Skills • Extensive experience in the life sciences industry, ideally within a consultancy, agency, or global capability centre environment., • Expertise in building and maintaining automated data pipelines and scalable analytics infrastructure to support strategic decision-making and business operations., • Proficiency in statistical concepts, machine learning algorithms, and advanced quantitative research methodologies., • Experience with cloud platforms (AWS, Azure, GCP) and modern data architectures., • Demonstrated entrepreneurial mindset, with a passion for delivering outstanding client outcomes and driving business growth. You will be based in our London office. International travel will take up a small, ad-hoc amount of your time. All candidates must be eligible to work in the relevant location. DT Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or any other characteristic protected by applicable law. Those with criminal histories will be considered in a manner consistent with British law.

Heriot Brown is supporting a fast-growing, listed fintech pensions provider with the appointment of a Senior Legal Counsel. This is a chance to join a small, high-impact legal team at a mission-driven company reshaping how people manage their retirement savings. The role Reporting to the Chief Legal Officer & General Counsel, you’ll support continued growth and regulatory responsibilities with exposure at Board and Executive level. You will: • Ensure compliance with UK pensions law and regulation, partnering with Compliance and Risk., • Handle complex customer matters (e.g. death benefits, complaints, FOS/POS)., • Manage pensions/consumer litigation., • Support the CLO/GC on committees, governance, commercial negotiations, and deputise when required., • Develop policies, practices, and precedents to strengthen compliance and operations. About you UK-qualified solicitor with experience across some of: • UK DC pensions (death benefits, PSOs, KYC/AML, HMRC guidance, ITEPA)., • Inheritance/guardianship/family law aspects of pensions., • Financial services regulation (ideally pensions/FCA; DWP/TPR exposure welcome)., • Consumer Duty and consumer protection., • Data protection (UK GDPR/ITEPA) and privacy., • Excellent drafting and communication, simplifying complex issues for non-legal teams., • A proactive, problem-solving approach beyond strictly legal work., • Comfort in a fast-paced, non-hierarchical environment., • Ownership of projects and contribution to long-term compliance infrastructure. Why join? • Mission-driven business with strong growth and an inclusive, transparent culture., • Remote-friendly with London office access., • Collaborative, outcome-focused team where legal has a clear voice. Interested? For an informal call, click ‘Quick Apply’ or reach out directly to Stephanie Jones — .

Demand Planning Executive (E-commerce) Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our ___ page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Demand Planner – E-commerce Business will be responsible for shaping accurate demand forecasts, inventory planning, and product flow across POP MART’s European e-commerce channels. Reporting to the E-commerce Manager, this role ensures product availability, minimises stockouts, and optimises inventory levels to drive sustainable growth in online sales. The successful candidate will bring solid experience in demand planning and supply chain, with the ability to translate sales trends, promotional calendars, and market insights into actionable forecasts. This is a key role interfacing across merchandising, logistics, and marketing to ensure alignment between product availability and commercial priorities. Responsibilities • Develop and maintain demand forecasts for e-commerce channels across Europe, incorporating market trends, seasonality, and promotional impacts, • Lead inventory planning to maintain optimal stock levels, balancing availability and working capital efficiency, • Analyse sales performance and provide recommendations to adjust forecasts in line with business dynamics, • Partner with logistics and warehouses to ensure timely replenishment and efficient order fulfilment, • Align forecasts with marketing and merchandising teams to support campaigns, new launches, and online promotions, • Produce regular reports and insights on demand planning accuracy, stock health, and replenishment performance, • Troubleshoot inventory allocation and fulfilment issues, proposing practical solutions to prevent service disruption, • Contribute to process improvements and the adoption of planning tools or systems to strengthen forecasting accuracy Required Qualifications • Bachelor’s degree or above in Business, Supply Chain, or STEM fields, • 3 to 6 years of experience in demand planning, supply chain, or e-commerce operations, • Strong analytical skills with advanced proficiency in Excel (pivot tables, modelling, scenario analysis), • Solid communication skills in English, both written and verbal, • Proven ability to manage multiple priorities and work under pressure, • Strong organisational skills and attention to detail, • Self-motivated, with the ability to work independently while collaborating effectively across functions Desirable but Not Essential • Experience in the toy industry or pop culture retail sector, • Familiarity with the UK and European retail landscapes, • Understanding of designer toy and collectible trends, particularly in the art toy market, • Experience in ERP systems, demand planning, or forecasting software If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Company Description Wavestone is a leading global transformation consulting firm known for navigating critical challenges and driving sustainable growth. We aim to deliver lasting change that positively impacts customers, communities, and society. Our journey is defined by a true team spirit, where support, encouragement, and motivation are the keystones of our collaborative environment. Drawing on more than 5,500 employees across Europe, North America, and Asia, we seamlessly combine first-class sector expertise with a 360° transformation portfolio of high-value consulting services. With our 360° portfolio of high-value consulting services, we seamlessly combine first-class sector expertise with a wide range of cross-industry capabilities. Our clients value us as an independent, critical voice with an outstanding track record and profound technological expertise. During strategic transformations, they place their trust in our consultants to reflect, analyse, and act at their side. That’s how we make change happen. Wavestone UK now boasts a team of 300 employees, with ambitions to rapidly grow in the coming years. Our services span, business and digital transformation, cybersecurity, operational improvement, risk advisory, and IT advisory. We exist to provide end-to-end expert advice to clients across industries, with a particular focus on Insurance, Financial Services and Life Sciences helping them to positively transform to become modern, innovative organizations that thrive in a sustainable way. Our commitment to excellence and our people is underscored by recognition we have received in the UK’s Great Place to Work accreditation process. In 2024 we are proud to have been recognised in the following Best Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative and dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Job Description Becoming part of the UK team in our Technology Advisory capability will present new opportunities for you to make a positive impact as we embark on securing major international accounts in our top 20 clients. This will mean working with our FTSE100 clients and beyond on a wide range of advisory projects, bringing deep business and technology expertise to help address opportunities and challenges across their organisations. Wavestone has a significant and growing capability in Strategy and Architecture, that is in high demand from our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems, and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various levels of seniority that are confident and capable of being a key trusted advisor to clients from the outset –Managers, Senior Managers or Associate Partners – to join our team leading impactful engagements encompassing (but not limited to): • Technology Strategy & Architecture: Analysing client and customer needs and developing technology roadmaps and business cases that support movement from an as-is to to-be state to meet defined business outcomes for our clients., • Technology Driven Transformation: Working as a key technical lead, or as a workstream owner, on complex technology transformations., • Enterprise Architecture Augmentation: Acting as part of our clients’ architecture teams to provide added capacity or expertise, and/or to mature their own architecture functions., • Technology Lifecycle Management: Working on specific challenges around upgrade or risk management of our clients. As a senior leader in architecture, your key responsibilities will cover client delivery, business development, people development, and key contribution to our thought leadership: • Client engagement lead: Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders., • Business development: Be a subject matter lead, and lead and support sales activity to include full lifecycle from pre-sales support, identification of cyber opportunities & scope the delivery phase of engagements., • People development: Act as an example and go-to for more junior members of the team, by sharing knowledge, mentoring, and coaching team members and leading by example. Possibly provide line management, and career development directly as part of our career development manager framework., • Maintain expertise: Stay current with the market, most especially in different technologies, platforms, and solutions that are relevant to client challenges or needs. Whilst we work across different sectors, we are particularly interested in speaking to people with a background on one or more of the following sectors: Financial Services (especially Insurance and Wealth & Asset Management), Life Sciences, Energy & Utilities, and Manufacturing. Qualifications Whilst we do not expect you to meet every criterion, we would like strong foundations in technology led transformation and relevant experience across a significant majority of the below for: • Significant consulting experience, client-facing stakeholder management skills, or equivalent tenure in relevant industries (FS, Insurance, Energy & Utilities, Pharma & Lifesciences etc.)., • Demonstratable proficiency in technology strategy and architecture having been responsible for strategic technology roadmaps and/or enterprise architecture as part of previous work, • Technical understanding and experience of working on one or multiple Architecture domain areas - Business, Data, Application, Integration, Infrastructure & Security., • Familiarity with one or more common enterprise application stacks (for example ERP or CRM) with an understanding of the business problems and capabilities that these typically solve for, • Familiarity with one or more of the hyperscale cloud platforms (Azure, AWS, GCP), • Knowledge of emerging efficiency driving technologies such as AI, Machine Learning, and/or intelligent automation, • Proven aptitude in business development, encompassing account planning, pitches, and proposals. Your Key Abilities: • Exceptional interpersonal skills spanning organizational levels, including ability to present to executive level stakeholders., • Leadership in team management, junior staff development, and coaching., • Strategic technology leadership, able to understand complex business problems in context of technology impacts and action needed., • Crafting impactful presentations and high-quality reports that can frame complex options, recommendations, and required decisions for client stakeholders. Desirable Qualifications • Architecture – TOGAF, BCS, • Platforms – Any certifications in relation to SAP, Microsoft Dynamics, Salesforce, • Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc., • Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince, • Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment: Wavestone values and Positive Way • Elevate client satisfaction by impacting high-growth business across US, UK, and Europe. Shape culture, enhance value propositions, and foster business development., • Nurture employee growth with Wavestone horizon career path, competitive compensation, transparent salary policy, tailored training, and internal mobility., • Embrace a collective mindset within a barrier-free, collaborative team. Engage in vibrant people culture through regular events, meetings, and committees., • Experience ethical responsibility with flexible work options, strong CSR commitment, and a culture promoting work-life balance and time-off. Benefits • Competitive salary and bonus scheme., • Income protection insurance, 5% company pension, private health and dental cover, life insurance, company share scheme., • Additional flexible benefits you can select from such as additional holidays, additional pension contributions, subsidized gym, subscriptions to wellbeing apps, Netflix, retail vouchers., • 25 days annual leave. Travel and Location • Employees are not required to work in a Wavestone office on a full-time basis but are required to commute to the office /client site, whenever necessary. Wavestone UK office is in the heart of the city of London., • Note: Mandatory 2-3 days per week in Wavestone office / client site during probation. Diversity and Inclusion At Wavestone, we celebrate diversity and inclusion. We have a strong global CSR agenda and an active Diversity & Inclusion committee with Gender Equality, LGBTQ+, Disability Inclusion, Social Mobility and Anti-Racism networks. If you need flexibility, assistance, or an adjustment to our recruitment process due to a disability or impairment, please reach out to us to discuss this.

Join us as a Head of Data Service Provider at Peregrine Resourcing. At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. How Specialist Talent Works: At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a Head of Data Service Provider to lead the strategic direction, performance, and evolution of our data services within the UK’s smart metering infrastructure. This is a critical leadership role responsible for ensuring that our data platforms, services, and integrations are secure, scalable, and aligned with national energy and digital transformation objectives. You will lead a team of data specialists, architects, and service managers, setting the tone for excellence in data governance, service reliability, and innovation. Your leadership will be instrumental in shaping the data strategy that underpins our smart metering ecosystem, ensuring it delivers trusted, high-quality data services to support operational, regulatory, and customer outcomes. Working across delivery, technology, commercial, operations, and regulatory functions, you will embed data services as a strategic enabler of decision-making and transformation. You will champion a data-first approach, ensuring our platforms and services are integrated, secure, and future-ready. You will also hold suppliers to account for delivering robust data service roadmaps that meet evolving business and customer needs. This role is pivotal in shaping the future of smart metering data services and ensuring our data capabilities operate as a strategic enabler of national energy objectives. Responsibilities: • Data Service Strategy and Leadership – Define and communicate the strategic vision for data services, ensuring alignment with organisational goals, industry trends, and regulatory obligations., • Team Leadership and Capability Development – Lead and develop a high-performing team of data service experts, fostering a culture of accountability, innovation, and continuous improvement., • End-to-End Data Service Ownership – Oversee the full lifecycle of data services, from architecture and integration to performance, compliance, and evolution., • Driving Performance and Accountability – Set clear expectations for data service quality, reliability, and compliance, holding internal teams and suppliers to account., • Enabling Transformational Change – Provide leadership on data service enablement for major transformation programmes, ensuring data is a trusted enabler of secure and scalable change., • Stakeholder Engagement and Influence – Represent the data service function in executive, regulatory, and industry forums, building trusted relationships and influencing strategic direction., • Cross-Functional Collaboration – Ensure data service decisions are integrated across business, technical, operational, and regulatory domains., • Governance and Standards Leadership – Lead data governance activities, ensuring consistent application of standards, frameworks, and best practices., • Supplier and Partner Management – Ensure suppliers deliver against data service roadmaps, technical quality, and service outcomes., • Investment and Roadmap Planning – Shape business cases and investment proposals for data service initiatives, ensuring strategic coherence and value for money. Skills & Experience: • Proven Leadership in Data or Technology Functions – Experience leading data service or technology teams in complex, regulated environments., • Strong People Leadership – Ability to inspire and grow high-performing teams, building capability and confidence across the organisation., • Track Record of Leading Complex Change – Experience driving data-related transformation programmes with significant business and regulatory impact., • Strategic Thinking and Decision-Making – Ability to balance long-term data strategy with short-term operational needs., • Commercial and Business Acumen – Understanding of how data services support business outcomes and value delivery., • Executive and Stakeholder Engagement – Skilled communicator, able to influence and build trust with senior stakeholders and regulatory bodies., • Governance and Standards Expertise – Experience establishing and leading data governance and compliance frameworks., • Supplier Management – Ability to hold suppliers accountable for data service quality, innovation, and roadmap delivery., • Excellent Communication Skills – Able to convey complex data-related information clearly to technical and non-technical audiences. About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary. Our culture: At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility. Our commitment to diversity: At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit our clients as we assist them in becoming more diverse.

The Integration Transformation Director will lead and drive large-scale integration and transformation programs, ensuring that business strategies are effectively executed and operational synergies are realised. This role will act as a key bridge between executive leadership, business units, and technology teams to deliver measurable value, streamline processes, and enhance organisational performance during periods of change (e.g., mergers & acquisitions, restructuring, digital transformation). £110 – £120 per hour – Outside IR35 Key Responsibilities Strategic Leadership • Define and execute the overall integration and transformation strategy aligned with corporate goals., • Partner with the C-Suite and senior leadership to identify opportunities for operational efficiency, process optimization, and cultural alignment., • Act as a change champion, fostering a culture of agility, innovation, and continuous improvement. Integration & Transformation Execution • Lead end-to-end integration initiatives for mergers, acquisitions, or divestitures, ensuring delivery of synergy targets., • Oversee cross-functional transformation programs spanning operations, finance, technology, HR, and customer-facing functions., • Establish and manage the Transformation Management Office (TMO) or Integration Management Office (IMO) as required. Stakeholder Engagement & Communication • Serve as a trusted advisor to executives, boards, and external stakeholders., • Drive effective communication strategies to ensure alignment across global teams., • Manage stakeholder expectations, addressing risks and resolving conflicts proactively. Governance, Risk & Performance Management • Define governance frameworks, KPIs, and success metrics to measure progress and ensure accountability., • Identify and mitigate risks associated with complex integrations and transformations., • Ensure compliance with regulatory, financial, and organizational standards throughout the change journey. People & Culture • Lead cultural integration efforts, ensuring alignment of values, employee engagement, and retention., • Coach and mentor senior leaders and teams navigating transformational change., • Build and sustain high-performing cross-functional teams to deliver on strategic objectives. Qualifications & Experience • Proven experience (10+ years) in leading complex integration and transformation programs within multinational organizations, consulting, or private equity-backed environments., • Demonstrated success in M&A integration, enterprise transformation, or digital modernization initiatives., • Strong track record of strategic program delivery, driving cost efficiencies, operational improvements, and cultural alignment., • Exceptional stakeholder management skills with the ability to influence and inspire executive leadership and global teams., • Strong financial and commercial acumen; ability to translate strategy into execution with measurable outcomes., • Deep understanding of organizational design, operating models, and process re-engineering., • Advanced degree (MBA or equivalent) preferred

My client are a leading Bank based in Oman undergoing a significant change programme to transform the bank’s offering from a digital perspective. This will take in both the front end customer experience and back office capability to drive a more effective all-round offering. To help ensure the critical strategic objectives are met across the organisation, my client are looking to hire a Head of Markets and Products in the Treasury area of the Bank. Please note, this role requires full relocation to Oman. The Head of Markets and Products is a senior leadership role responsible for overseeing all treasury functions within the bank, ensuring that the treasury activities align with the bank's strategic objectives, regulatory requirements, and financial goals. This includes liquidity management, asset-liability management (ALM), balance sheet management (BSM), foreign exchange operations, fixed income trading, risk management, and compliance with local regulatory frameworks, such as those set by the CBO and MSX. The role also involves close collaboration with senior leadership to drive business growth, optimize financial performance, and mitigate financial risks. Key Responsibilities • Liquidity & Money Market Management, • Asset-Liability Management (ALM) & Interest Rate Risk, • Foreign Exchange & Currency Trading, • Fixed Income & Investment Management, • Derivatives & Hedging Strategies, • Risk Management & Regulatory Compliance, • Balance Sheet Management (BSM), • Process Innovation, Automation & Digitalization, • Business Control & Governance, • Self/People Development & Continuous Learning Education and Experience requirements Education: • A Bachelor’s degree in Finance, Economics, or a related field (essential)., • Master’s degree or professional certifications such as CFA, FRM, or MBA (preferred)., • A strong understanding of the banking sector, treasury functions, and financial markets. Experience: • Minimum of 15-18 years of experience in treasury management, financial markets, or related banking functions, with at least 7-10 years in a senior leadership role within a bank., • Proven expertise in liquidity management, asset-liability management (ALM), risk management, and regulatory compliance, particularly with CBO, Basel III, and MSX regulations., • Managed large-scale portfolios, including:, • FX trading books ranging from USD 500 million to 2 billion, ensuring profitability while mitigating currency risks., • Fixed income investments between USD 1 – 5 billion, optimizing liquidity, risk, and returns in government bonds and Sukuks., • Derivatives and structured products with exposures up to USD 1 billion, providing risk management solutions tailored for corporate and institutional clients., • Led funding and capital management strategies, ensuring sustainable liquidity and cost-efficient access to financial markets., • Strong leadership experience, with a history of managing high-performing treasury teams, engaging with regulators, and driving balance sheet strategy at an executive level. If you are interested in the role, please respond to the advert.

Job Title: Operations Director Location: London (or within a commutable distance, flexibility available for the right candidate in surrounding areas) Contract: Full-Time, Permanent Reports to: Chief Executive Officer Salary: Competitive + Company car or car allowance + Performance Bonus About Busy Bees Busy Bees are a global leader in early years education. We’re a values-driven organisation built on care, quality, service and people. With over 1000 centres globally, and ambitious growth plans in the UK and Europe, there’s never been a more exciting time to join our leadership team. We’re now looking for a proven senior operations leader to take on a pivotal role within our UK leadership team as Operations Director, with responsibility for driving performance across a large, high-profile region that includes our London centres. About the role As Operations Director, you will be accountable for the overall performance, quality, compliance, and leadership of multiple early years education centres. This is a strategic and delivery-focused role that will work closely with the CEO and wider UK and European leadership team to drive growth, performance and transformation across your region. What you will do • Lead and inspire a team of senior operational leaders across a portfolio of centres, • Ensure operational excellence, safeguarding, compliance, and high-quality education delivery, • Be accountable for regional P&L, budget delivery and resource optimisation, • Drive performance across occupancy, compliance, engagement and profitability, • Shape and implement initiatives across employee engagement, retention and talent development, • Scope and support the rollout of tech solutions, new processes and acquisition integrations, • Collaborate cross-functionally with HR, L&D, Finance, and IT to deliver best-in-class services, • Act as a change leader, embedding a culture of high performance, care, and continuous improvement Who We're Looking For We are looking for a high-performing individual who is either currently operating at this level or above but ready to progress into a more complex, fast-paced, and high-growth environment. Someone highly commercial, people-focused, and operationally rigorous. You’ll be confident making decisions at pace, navigating complex stakeholder environments, and delivering measurable results across a large, dispersed, service-based organisation. Essential experience • Substantial leadership experience at Operations Director/COO level, • Demonstrated success managing multi-site teams and senior direct reports, • Background in retail, healthcare, childcare or other regulated service environments, • Strong understanding of the London market including cost dynamics, workforce supply, and customer expectations, • Proven experience leading transformation and strategic initiatives, • Strong track record in budget ownership, financial performance, and KPI delivery Key capabilities • Exceptional leadership and coaching skills, you get the best from your people, • A commercial mind, with a strong grasp of cost, value and performance levers, • Data-driven decision making and proven experience using insights to drive change, • Excellent communicator, able to engage at every level from frontline teams to Board, • Strategic thinker with operational discipline and attention to detail, • Passion for early years education, safeguarding, and improving outcomes for children., • Flexible approach to working hours, including travel across the UK and occasional European visits If you're ready to bring your experience to a purpose-led, high-impact leadership role we want to hear from you!

Job Title: Operations Executive Department: Central Operations Location: London SE1, onsite About Us At Lean Kitchen Network (LKN), we're not just making food - we're redefining the culinary landscape. We partner with global brands like Twisted, Heinz, Doritos, PepsiCo, and Unilever to create and scale innovative food concepts. With over 300+ locations serving our brands, we work with kitchen operators, hotels, universities, and retailers to enhance customer experiences and drive profitability. By joining LKN, you'll be part of a fast-growing, industry-leading company that turns everyday spaces into culinary destinations. The Role We are seeking a highly organised and detail-oriented Operations Executive to join our Central Operations Team. This role plays a key part in supporting supply chain activities, onboarding processes, system builds, and ongoing administrative functions that ensure the smooth day-to-day running of operations. The ideal candidate will be proactive, analytical, tech-savvy, and comfortable working in a fast-paced environment with multiple stakeholders. Key Responsibilities: Supply Chain Support • Monitor stock availability and raise purchase orders (PO) to maintain healthy inventory and supply., • Assist with forecasting and integration processes between suppliers and internal systems., • Prepare and submit aggregator onboarding submissions., • Assist with technical setup for store integrations, aggregator platforms, and middleware connections., • Contribute to system builds for operational processes., • Maintain and update ordering lists to ensure accuracy and usability., • Provide first-line technical support for operational platforms and tools., • Pull and compile data lists and operational information as required., • Prepare and maintain SOPs, forms, and templates for internal and external use., • Support Business-As-Usual (BAU) activities such as promotions setup, SBO management, and scorecard updates., • Maintain and develop the Knowledge Hub for internal process documentation and resources. What We’re Looking For Essential: • Proactive and solution-oriented., • Analytical and data driven - happy to work with numbers., • Strong communication skills with the ability to work across teams as well as working independently., • Flexible and adaptable to changing priorities and able to manage multiple tasks under tight deadlines., • Strong organisational skills with exceptional attention to detail to deliver high-quality work., • Excellent proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace., • Comfortable working with multiple systems and platforms. Desirable: • Experience in a supply chain, operations, or administrative role., • Familiarity with POS systems, aggregator platforms, or middleware., • Basic technical troubleshooting skills. Grow with LKN! If you're ready to take the next step in your career in a supportive and fast-growing company, we’d love to hear from you! 📩 Apply now and start your journey with LKN!

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Technical Architect (SC Clearance Required) Job Type: Permanent Location: London (Onsite) Number of hours: 40 hours per week – full time Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities., • Work closely with the range of teams within the business to bring products to life. The Role • Should own the Architecture responsibility (end to end), Designing complex On premises and cloud solution., • Overall governance of Azure Infrastructure and Platform., • Design and Architecture knowledge for Azure Landing zone., • Closely working on IAAS and Platform projects aligned with different support teams, Technical Architect, Security Team, Service Manager through a DevOps board., • Management of Azure Landing Zone subscription hosting Infrastructure components., • Migration of Application Workload from Legacy Management group and Subscriptions to Azure Landing Zone management group and subscriptions., • Deliver Server using CIS hardened image for 2019/2022, App Services, SQL Managed Instance, SQL Database Server. Ensure high availability of services., • Deliver secure way of network routing using Application Gateway, Azure Firewall, Network Security Group., • Design and Configuration of point-to-site and site-to-site for high secure VPN connectivity from end user’s device and Sizewell C various offices and sites., • Configuration of Data Lake storage, ensuring security hardening. Compliance of backup and restoration., • Integration of IAAS, PAAS and SAAS application with Microsoft Entra ID (AAD) for secure access through SAML SSO., • Maintain the lifecycle of Enterprise Application and App registration certificate., • Closely working With Security Architect and Team to adhere zero-trust architecture by securing server policy, group policy, defender etc., • Tenant security – DDOS, Azure Firewall policy creation and maintain of Application, Network rule along with IDPS to ensure all the inbound/outbound traffic managed via AZFW., • Password management, disk encryption management through Azure Key Vault limiting access. Working with Vodafone network team and Site IT to ensure smooth go-live of new Sizewell C sites and ensure internet and print functionality., • Closely working with Lead Architect, Technical Architect to review the design and implement resources based on the approved design., • Third party vendor Management mostly Microsoft Azure Support. Working with TAM and dedicated Solution Architect to ensure new features and updates are discussed and implemented based on requirement., • Working with many different support organizations carrying out Auditing, Costing, Governance etc ·, • DevOps and IAC ( Terraform ) Key responsibilities: • A good understanding and exposure to Microsoft enterprise services frameworks and practices, • The role must have strong on premises and Cloud Integrations skill, • Good understanding of competitive technologies to properly assess feasibility to integrate with customer solutions and understanding of Agile life-cycle, • Should be Core On premises, Azure Solution Architect and have high experience in solution designing., • Should have excellent communication skills, the role is to work along with customer, understand their business/technical requirement and design Domain Merger, Identity management, solutions which is best suited for the environment, • Should be well versed in creating issue documentation and technical FAQs, • Experience in architecting significant infrastructure and must have worked as Azure Technical Architect, • Good overall understanding of IT infrastructure design, IT operations and Experience in developing High Level and Low-Level Designs to meet Customer requirements, • Leading technical workshops, decision meetings, collaborative sessions, and deliver executive briefings related to the project., • Good Knowledge on Windows 2016, Windows 2019 Server Operating Systems, • Provide guidance based on best practices through projects lifecycle and/or plan, manage migrations and implementations of cloud architecture, including hands-on deep dive when required., • Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents, • Experience of working on both SAFE / AGILE project delivery Your Profile Essential skills/knowledge/experience: • MS Azure solution architect certified, • Strong knowledge on designing azure infrastructure and platform., • Designing expertise on Azure landing zone using DevOps, Github and Terraform., • Strong Expertise on Azure and Cloud network, • Facilitate and lead client configuration planning meetings and articulate pros & cons of design/architecture decision across a wide spectrum of factors, • Experience with PowerShell, • Strong working experience on Windows Servers 2019, 2022, • Good to have hands on working experience upgrading Windows server operating system., • Certification and Experienced Architecture Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. 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Interim Director of Transformation (12 month FTC) Harmonic Executive are delighted to have been retained by one of the UK's leading PE-backed technology and services providers. This is not a typical transformation role. We are supporting a major organisation as it embarks on one of the most ambitious and high-profile change programmes of 2025/26. With a workforce of more than 1,500 people, spread across multiple service lines, sites and jurisdictions, this is a unique opportunity to reshape the way a complex, blended services-and-technology business operates at its core. We are looking for an outstanding Director of Transformation to design and deliver a new Target Operating Model that will define the organisation’s future. The Role • Lead one of the most strategically important transformation programmes currently underway in the UK market., • Design and embed a Target Operating Model that ensures the organisation is fit for the next decade of growth and impact., • Reimagine workforce planning on a world-class scale — ensuring the right structures, skills and capabilities are in place to power the organisation’s future., • Work directly with a high-profile Chairperson, acting as a key partner and trusted advisor., • Unite and inspire a highly diverse set of stakeholders, bringing pace, conviction and collaboration to complex change., • Deliver visible, measurable impact across operations, culture, and customer experience. The Person • A proven leader of large-scale transformation programmes in organisations of 1,500+ employees., • Recognised expertise in workforce planning: able to translate organisational strategy into practical, future-fit workforce design., • Experienced in complex, multi-service, multi-site businesses: ideally those blending services and technology., • Exceptional EQ and communication skills, with the credibility and gravitas to operate at Board level., • Comfortable navigating complexity, managing competing priorities, and creating clarity where there is ambiguity., • Both a strategist and a doer: able to shape the vision and drive execution. This is a career-defining opportunity to lead a transformation programme that will be watched closely across the market; and one that offers the chance to leave a lasting mark on a nationally significant organisation.

Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key Responsibilities Client Relationship Management * Act as an ambassador and advocate for clients. * Own and lead the end-to-end client service experience. * Build and maintain strong, trusted relationships through regular engagement. * Work with leadership to shape long-term service strategies. Client Management * Understand client strategies and timelines to support effective planning and delivery. * Lead client onboarding and transition activities post-contract. * Manage ongoing client needs, including site familiarisation, best practice sharing, event coordination, and issue resolution. * Ensure transparent and timely communication with clients at all times. Order Management * Support clients in placing orders and defining requirements. * Coordinate internal teams to ensure accurate pricing, quotations, and fulfilment. * Manage non-standard client requests and challenge assumptions to deliver better outcomes. * Keep clients informed of progress, timelines, and potential risks. Continuous Improvement & Support * Identify opportunities to enhance the client experience. * Innovate in service delivery methods and engagement approaches. * Support proposals, audits, site tours, workshops, bids, and negotiations. * Review and interpret performance reports, highlighting exceptions and driving resolution. Skills, Experience & Qualifications * Strong commercial and operational awareness. * Proven experience in service delivery, ideally within technical infrastructure, data centre, or related environments. * Skilled at building and managing client relationships at all levels, including C-suite. * Excellent communication skills, both written and verbal. * Detail-oriented, analytical, and highly confidential. * Proficient in Microsoft Office applications. * Strong problem-solving skills with the ability to work independently and collaboratively. Desired Skills and Experience Client Relationship Management Service Delivery Management Customer Experience (CX) Account Management Stakeholder Management Customer Success Technical Infrastructure Data Centre Operations Problem Solving Communication Skills Order Management Contract Management Continuous Improvement Commercial Awareness Microsoft Office Service Delivery / Client Delivery roles Account Management or Customer Success in B2B environments Technical Infrastructure / Data Centres / Cloud Services IT Services or Managed Services Providers (MSPs) Telecommunications / Network Services Operations Management with client-facing responsibilities Escalation Management Onboarding & Implementation SLA Management Business Development Support Project Coordination Executive-Level Engagement

Product Owner | EV – Product Owner | £500/ day (Outside IR35) | Hybrid A Product Owner is needed for a leading technology company who are an industry leader in the electric vehicle (EV) charging infrastructure space. The Product Owner is responsible for the strategy, execution, delivery and lifecycle of all technology products. As Product Owner will ideate, strategise, develop and maintain the delivery of scalable, B2B and B2C products, playing a pivotal role in building a reliable and award-winning nationwide network. As the Product Owner, you’ll work closely with stakeholders across commercial, operations, engineering and design to ensure product success and continuous improvement. You'll bring an exceptional understanding of customer needs, reduce friction in the EV experience. 💰Paying up to £500 per day(Outside IR35) 🏢2 days per week in the office As Product Owner you will: • You’ll help organise and plan (+ design, prioritise, and problem solve for!) for a multidisciplinary product tech team, focused around enabling the future of electric vehicle and eMobility technology., • Apply design thinking and a creative approach to problem-solving, balancing strategic goals with user needs., • Translate product strategy into well-defined requirements and oversee their delivery through agile ceremonies., • Analyse performance and usage data to inform and iterate on the product roadmap., • Conduct market and competitor analysis to ensure our offerings remain ahead of industry trends., • Help report on progress of projects, new features and your roadmap across the wider organisation., • Work with executive leadership and cross-functional stakeholders to define and communicate product vision and roadmap, • Use customer insights and operational feedback to influence strategic priorities., • Align teams on shared objectives and track OKRs to drive measurable outcomes., • Contribute to business planning including forecasts, budgets, and go-to-market strategies. Experience required: • 3–5 years in product ownership., • Experience setting and tracking OKRs., • Excellent communication skills across all levels., • Strong analytical, strategic thinking, and problem-solving ability., • You have experience working in energy, mobility or EV technology sectors is a bonus. If you are interested in this EV Product Owner role, please send your CV via this advert or to Product Owner | EV – Product Owner | £500/ day (Outside IR35) | Hybrid

The Change Partners are partnered with a tier-1 Consumer Electronics brand who are looking for a EU Senior Proposition/GTM Manager across Consumer Electronics Insurance The EU Senior Proposition/GTM Manager will be responsible for working across insurance propositions across Europe, ensuring strategy, delivery and implementation. Your Responsibilities • Responsible for strategy through to deliver across European Electronics Insurance programs., • Be the central point of contact for Insurance Programme propositions., • Handle day-to-day operations and ensure roadmap links with the overall strategy across Europe., • Partner cross-functionally across Marketing, Commercial, GTM, Legal and Technical European teams., • Manage C-level relationships with key external partners., • Provide high-level reporting and analysis to Senior/Executive leadership., • Represent the business at industry events., • Collaborate with insurance partners to develop and adapt the product/proposition., • Liaise with HQ, localise strategy for local markets and oversee execution through EU markets., • Partner with UX/UI for a seamless customer experience., • Track KPIs and performance to ensure results are in line with overall objectives. Your background: • Minimum 6 years of experience working across strategy and delivery for Mobile Insurance or similar propositions., • Recent experience working within a European or Global environment, • Working with insurers, collaborators, and an understanding of regulatory frameworks., • End-to-end experience of scope, strategy, proposition, GTM and marketing through to delivery across a service-based proposition., • Navigating legal, technical, and commercial challenges., • Building and maintaining strong relationships with external partners, including at a C-level., • Developing and executing a product roadmap. Please note, unfortunately, no sponsorship is available for this position. Please apply for further information.

As the Head of PMO for ServiceNow in UK&I, you will lead the strategic planning, execution, and governance of a portfolio of technology and transformation projects. You’ll be responsible for establishing and scaling PMO capabilities, ensuring alignment with business goals, and driving operational excellence across the organization. The position combines strong leadership, program management expertise, and deep understanding of the ServiceNow ecosystem. Key Responsibilities Strategic Leadership & Governance • Develop and maintain the PMO vision, strategy, and operating model for ServiceNow programs., • Maintain and enhance governance frameworks, delivery standards, and best practices for project execution., • Partner with executives and stakeholders to align the ServiceNow roadmap with business objectives., • Monitor portfolio performance and provide data-driven insights to support strategic decisions, • Integrate with the global ServiceNow practice PMO to maximise efficiency of people, processes and technologies Portfolio & Program Management • Oversee a portfolio of ServiceNow programs across ITSM, ITOM, HRSD, CSM, and other modules., • Ensure projects are delivered on time, within scope, and on budget while meeting quality standards., • Prioritize and sequence initiatives based on business value, risk, and dependencies., • Lead resource capacity planning across ServiceNow delivery teams., • Implement best-in-class project and portfolio management methodologies, tools, and metrics Operational Excellence • Implement standardized project management methodologies (e.g., Agile, Hybrid, Waterfall) as appropriate., • Drive continuous improvement in project delivery, reporting, and stakeholder engagement., • Define and track KPIs, SLAs, and OKRs for ServiceNow projects and PMO operations., • Establish a ServiceNow-specific change control process to manage releases and upgrades. Track and report on project performance, resource utilization, and business impact., • Drive continuous improvement through data-driven insights and feedback loops. Team Leadership • Build, mentor, and lead a high-performing PMO team of project managers, business analysts, and coordinators., • Foster a culture of collaboration, accountability, and customer focus., • Provide career development guidance and training for PMO team members. Stakeholder Management • Act as the primary escalation point for ServiceNow program issues and risks, internally and externally., • Maintain strong relationships with internal stakeholders, external vendors, and ServiceNow partners., • Collaborate with the Service now BU’s in our regional countries to share best practices, • Communicate program status, risks, and achievements to C-level leadership. Qualifications & Experience Required: • 10+ years of project/program management experience, with at least 5 years in a PMO leadership role., • Proven track record of managing large-scale technology projects or transformations., • Knowledge of ServiceNow platform capabilities and deployment methodologies., • Experience with portfolio management tools (e.g., ServiceNow PPM, Clarity, Jira, etc.)., • ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist)., • PMP, PgMP, or SAFe certifications., • Strategic thinking and business acumen., • Excellent leadership, coaching, and people management skills., • Strong communication and presentation abilities for executive audiences., • High adaptability and resilience in fast-paced environments., • On-time, on-budget delivery of ServiceNow initiatives., • Increased adoption and business value from ServiceNow solutions., • Improved project governance and stakeholder satisfaction., • Reduction in delivery risks and project overruns.

My client is a specialist online bioscience publisher based in London. We focus on the cutting edge of biomedical R&D, including cell and gene therapy, immuno-oncology and vaccines, and are passionate about delivering high value content in innovative digital formats. We’re growing quickly and offer a fast-paced environment where talented individuals can create their own career paths. Our clients are global technology companies and we have a fanatical focus to exceptional customer service and to nurturing long-term partnerships with them. We’re equally passionate about using novel platforms and systems to streamline our business, automating the mundane and leaving our valued team plenty of time for that all-important relationship building. The role We’re seeking a client engagement executive with ideally 12-18 month’s experience to join our team full-time. Given the dynamic, fast-paced nature of the business, the role offers almost limitless opportunities for progression. It’s a hybrid role with 2 days per week spent with the team in Southwark (10 mins walk from Waterloo), and the rest at home. The role will initially include: • Acting as the internal contact point for all team members to direct information and requests for a specified list of client accounts, • Using our project management system to efficiently manage account and webinar operations, • Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting), • Preparation of all webinar reporting, including registration/attendance lists and stats, • Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content), • Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes We are looking for someone who: • Has a minimum of 12 months years working in a B2B environment in an account exec or operations role, • Can show evidence of exceptional attention to detail and customer focus, • Has experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skills, • Can quickly build a strong working knowledge of our website and webinar platforms (amongst others) in order to deliver excellent service to our clients and identify new ways to deliver our services. What's on offer You’ll be working with a team of talented, flexible and forward-thinking people. You will be supported throughout your career, tailoring your development through management support, internal & external training courses and on the job training. • A rewarding environment where success is recognised and you can tailor your own progression path, • Excellent training and development programmes, • Hybrid/remote working, • 25 days annual leave

Head of Mixed-Use Developments – Construction Consultancy Operations Director - Project Management London An opportunity has arisen with my client, a leading global construction consultancy to lead their Mixed Use Development team in the UK. The Mixed-Use Development sector in UK and Europe is enjoying record levels of investment and change, driven by a need to evolve and my client aims to capitalise upon this sustained growth by maintaining strong and sustainable relationships with all levels of industry/ client organisations. The purpose of this role is to lead and develop the Mixed-Use Development sector business, creating and providing an integrated service offer which involves a combination of project and programme management, cost management, design, sustainability management, development management and strategic advice to Mixed-Use Development sector clients across the UK and Europe. The sector lead will report into the Business Unit Director for the Commercial Sector, in the Consult Engine. Your responsibilities will include: • Providing leadership and strategic direction to the Mixed-Use Development sector business unit., • Working with other Sector leads - sharing best practice / intelligence / customer relationships etc., • Working with Regional leads and Centres of Excellence to deliver on business plan., • Recruiting, motivating and developing quality people to support growth in the Mixed-Use Development sector., • Promoting effective communications within the business and with the Mixed-Use Development sector clients., • Managing and liaising with other directors of the business., • Ensuring the capacity and capability of the resource made available to clients., • Obtaining the right training and development for people within the business., • Supporting and sustaining the values, behaviours, and culture within the business unit., • Developing and sustaining strong working relationships with senior client representatives., • Preparing a realistic and deliverable marketing / BD strategy for the sector., • Maintaining effective client relationship / account management with the Mixed-Use Development sector clients., • Being the face of the company in dealings with clients and the wider industry., • Working with marketing and communications teams to raise profile of the sector., • Establishing appropriate strategies for delivering relevant projects and programmes., • Developing realistic resource plans and budgets for project work. About you • The successful candidate will be expected to embrace the culture and values and will feel able to buy-into the long-term vision of the company. With the ability to demonstrate exceptional performance and a track record of consistent work- winning within Mixed-Use Development sector. The candidate will be capable of forming and maintaining good working relationships at the highest levels in client organisations., • The candidate will be an experienced and capable communicator, will be articulate and open, and comfortable when representing the company in a public forum. As well as being a confident leader of existing projects and programmes the candidate will be capable of planning and developing new areas of business across the UK and Europe., • It is essential that the right candidate has a prior, in-depth knowledge of the Mixed-Use Development sector, ideally achieved from both a client organisation and service provider. It is important for this individual to be capable of quickly assimilating the needs of the sector, in order to determine the future direction that the sector is likely to take across the UK and Europe., • The Sector Lead will be comfortable in dealing with people at all levels within the industry and will be confident in discussing current issues affecting projects or programmes with executives as well as with executive leadership of tier one contractors and consultants. Contributing with fresh ideas on strategy, business planning, and service delivery that will challenge normal practice. Please confirm your interest in this role by sending a copy of your CV to

Job Title: Client Engagement Executive (Scientific Publisher) Job Location: Work from home, reporting into London office twice a week Job Salary: up to £33K DOE Our client is an established online, open-access publisher of two peer reviewed digital publications, addressing key scientific, regulatory, business and manufacturing challenges and advances through publication of articles, infographics, videos, podcasts and an extensive webinar programme. Job Description The Client Engagement Executive will play key operations role and be our clients first point of contact for its clients, guiding them through the engagement process, providing account management services, organising webinars and insuring smooth running of event operations. Key responsibilities will include: • Acting as the internal contact point for all team members to direct information and requests for a specified list of client accounts, • Efficiently manage account and webinar operations via a Project Management System, • Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting), • Preparation of all webinar reporting, including registration/attendance lists and stats, • Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content), • Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes. Given the dynamic, fast-paced nature of the business, the role offers almost limitless opportunities for progression. It’s a hybrid role with 1-2 days per week spent with the team in central London, and the rest at home. Essential skills and experience: • Minimum of 12 months working in a B2B environment in an account exec or operations role, • Can show evidence of exceptional attention to detail and customer focus, • Has experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skills, • Can quickly build a strong working knowledge in the area of specialism in order to deliver excellent service to clients and identify new ways to deliver services.

Join us as a Head of Devices at Peregrine Resourcing. At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. How Specialist Talent Works: At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a Head of Devices to provide strategic leadership and direction across the full lifecycle of smart metering devices within the UK’s national infrastructure. This pivotal role will shape the vision, strategy, and governance of device technology, ensuring it is secure, future-ready, and aligned with national energy and operational objectives. Leading a team of device specialists, engineers, and technical experts, you will drive excellence in device strategy, integration, and performance. You will be accountable for ensuring that device-related decisions support scalable, interoperable, and cost-effective solutions that deliver optimal outcomes for DCC operations and our customers. You will work across delivery, technology, commercial, operational, and regulatory functions to embed device strategy as a trusted enabler of business and customer outcomes. Your leadership will be central to ensuring suppliers are held to account for delivering robust device roadmaps, compliance with standards, and innovation that meets evolving service needs. This role is critical in shaping the future of smart metering devices and ensuring our device capability operates as a strategic enabler of national energy transformation. Responsibilities: • Device Strategy and Leadership – Define and communicate the strategic vision for smart metering devices, ensuring alignment with organisational goals, industry trends, and regulatory obligations., • Team Leadership and Capability Development – Lead and develop a high-performing team of device experts, fostering a culture of innovation, accountability, and continuous improvement., • Device Lifecycle Ownership – Oversee the full lifecycle of smart metering devices, from specification and certification through deployment, maintenance, and retirement., • Driving Performance and Accountability – Set clear expectations for device quality, performance, and compliance, holding internal teams and suppliers to account., • Enabling Transformational Change – Provide leadership on device-related aspects of major transformation programmes, ensuring devices are enablers of secure and scalable change., • Stakeholder Engagement and Influence – Represent the device function in executive, regulatory, and industry forums, building trusted relationships and influencing strategic direction., • Cross-Functional Collaboration – Ensure device decisions are integrated across business, technical, operational, and regulatory domains., • Governance and Standards Leadership – Lead device governance activities, ensuring consistent application of standards, frameworks, and best practices., • Supplier and Partner Management – Ensure suppliers deliver against device roadmaps, technical quality, and service outcomes., • Investment and Roadmap Planning – Shape business cases and investment proposals for device-related initiatives, ensuring strategic coherence and value for money. Skills & Experience: • Proven Leadership in Device or Technology Functions – Experience leading device strategy or technology teams in complex, regulated environments., • Strong People Leadership – Ability to inspire and grow high-performing teams, building capability and confidence across the organisation., • Track Record of Leading Complex Change – Experience driving device-related transformation programmes with significant business and regulatory impact., • Strategic Thinking and Decision-Making – Ability to balance long-term device strategy with short-term operational needs., • Commercial and Business Acumen – Understanding of how device strategy supports business outcomes and value delivery., • Executive and Stakeholder Engagement – Skilled communicator, able to influence and build trust with senior stakeholders and regulatory bodies., • Governance and Standards Expertise – Experience establishing and leading device governance and compliance frameworks., • Supplier Management – Ability to hold suppliers accountable for device quality, innovation, and roadmap delivery., • Excellent Communication Skills – Able to convey complex device-related information clearly to technical and non-technical audiences. About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary. Our culture: At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility. Our commitment to diversity: At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit our clients as we assist them in becoming more diverse.

Create the future of travel with us Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless. We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Our team in London is growing and we’re looking for talented people to join us on our journey. Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineer (CSE). You will collaborate with cross-functional orgs across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience overall. What we're looking for in you • 10+ years of experience in Customer Success, with at least 5 years in a leadership role (Director/Head of CS), preferably in a product-led growth environment., • Experience in building, scaling, and leading high-performing customer success teams., • Experience in overseeing all stages of the customer lifecycle from onboarding and implementation, to ongoing adoption, value realisation, and partnership with sales on upsells and/or renewals., • Strong analytical skills: you enjoy digging into data to find insights and drive strategy, • Track record of expanding/growing customer relationships and reducing customer churn, • Experience working in cross-functional teams and continuously delivering feedback to shape roadmaps and influence sales strategy, • Excellent communication skills, with the ability to express complex business and technology issues in a clear way. Additional European languages are a plus! Bonus: Deep knowledge of travel technology - specifically airline and/or hotel distribution systems What you will do • Develop and own the end-to-end customer success strategy, • Design, implement, and optimise scalable processes, playbooks, and systems for customer success., • Establish and monitor key customer success KPIs and metrics., • Provide product and commercial performance reports to improve and grow customer use of Duffel’s solutions, • Build and maintain strong relationships with key customer stakeholders, especially at the executive level, to ensure long-term partnerships and alignment on strategic objectives., • Champion customer needs within Duffel to inform our cross org strategies and roadmaps, • Occasionally attend industry events such as conventions, panels, and forums to grow Duffel brand awareness What you can expect from us We’re dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That’s why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that’s why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief.

To manage the effective delivery of all SELDOC services within scope, and those of its subsidiary and associated companies. The scope of this role is to manage the delivery of managerial tasks in the UTC, as delegated by the Service Delivery and Performance Manager (SDPM). The post holder will work very closely with the SDPM and cross-cover will also be a key feature of the role, including some availability outside of 09:00-17:00 hours. Specific areas of responsibility will include: o Line management of Care Navigators and HCAs (the latter group being clinically managed by the Clinical Lead) o Operational performance of the UTC against KPIs and quality targets o Allocated contribution to the UTC’s performance reporting cycle Management of clinical, operational and financial requirements. Service delivery needs to be patient and customer focussed with service outcomes in line with agreed plans. To effectively manage all of the major service delivery process and outcomes measures in all services across the business at all times such that potential issues are spotted quickly and early intervention is made as necessary. To support the SDMP in ensuring goals are effectively planned and delivered. In addition, to improve the level of service delivery understanding across the business. To manage an effective risk control regime; to provide evidenced assurances to colleagues and occasionally to the Executive Leadership Team (ELT) that service delivery is safe, patient-focused and delivering outcomes which are in line with agreed short and long-term plans. To build and manage relationships with colleagues, customers/commissioners and service partners to support service delivery and new business ambitions. To continually review service delivery operating models and refine as required on an ongoing basis. To assist in the design and build of new operating models for new business as required from time to time and to work with the SDPM and Operations Director to ensure that these new operating models deliver service outcomes which are in line with agreed plans. Working Relationships: • SDPM (Line Manager), • UTC Medical Lead and Clinical Lead, • Operations Director and other Directors across the business, • Clinical Governance Team, • Own Direct Reports, • Current and potential customers, • Patients and ‘service users’, • External partners and service providers (main ones listed) Job duties and responsibilities We will develop and grow our business as SELDOC Healthcare by: • Extending the reach of our current service proposition, • Entering new markets with alternative products and services which leverage our brand, and, • Exploiting the potential which emanates from our unique mix of clinical, operational, and commercial expertise. Our strategy requires us to maximise the impact of our current services, to strengthen current and new relationships with customers and to diversify effectively into new customer propositions. We are patient-focused, ambitious, enterprising and trustworthy. We want to make a difference. Whilst we will retain our reputation for services which are clinically led and safe, we are ‘thinking big’ in terms of our clinical and commercial aspirations. In this context, the ASDPM is a pivotal role in the organisation and will play a major role in achieving the overall strategy for the organisation. Specifically, the ASDPM will: • Line manage the Care Navigators and HCAs (with the latter having clinical leadership from the Clinical Lead)., • Monitor the UTC queues and take suitable escalation action, • Participate in daily breach validations with the SDPM, • Liaise with ED colleagues daily to ensure effective operational performance of the hospital front door, • Represent the UTC Local Leadership team in huddles as required, • Daily visual departmental inspections for health and safety, • Ad hoc stock checks, • Assist the SDPM with the completion of performance reports, • Deputise for the SDPM as required, • Assist patients and relatives with queries, • Ensure that Friends and Family Feedback is collated comprehensively, and reported to the SELDOC Clinical Governance team

Customer Experience Transformation Director Contract type: Fixed-term (12 Months) Location: London; UK-wide ravel required to engage stakeholders & teams. Closing Date: Friday 19th September About Openreach Openreach is dedicated to building the UK’s future digital infrastructure, connecting people, businesses, and communities. Join us as we embark on this exciting transformation journey, redefining what great customer experience means for everyone we serve. Openreach stands at the forefront of the UK’s digital infrastructure, enabling millions of homes and businesses to connect, communicate, and thrive. As the organisation continues to evolve, we recognise that customer experience must be at the heart of our transformation. To this end, we are seeking an outstanding senior leader to take on a pivotal, director-level role on a 12-month fixed-term contract, tasked with spearheading our customer experience transformation agenda. Role Summary: The Director of Customer Experience Transformation will be responsible for guiding Openreach through an ambitious, structured journey to redefine how we serve our diverse customer base. This is a newly created role, reflecting our commitment to placing customer experience at the centre of our business strategy. Reporting to the executive committee, the successful candidate will bring proven expertise in leading complex, cross-functional transformation programmes in large organisations, with a particular focus on delivering tangible, lasting improvements to customer outcomes. Key Responsibilities: • Strategic Leadership: Shape, communicate, and drive the customer experience transformation strategy across Openreach, ensuring alignment with corporate objectives and stakeholder expectations., • Stakeholder Engagement: Build and nurture relationships with key internal and external stakeholders, including retailers, operational teams, technology partners, and regulators, ensuring their needs and perspectives inform every stage of the transformation., • Programme Delivery: Lead the planning and execution of transformation initiatives, overseeing delivery against agreed milestones, budgets, and performance metrics., • Team Development: Inspire, develop, and mobilise multidisciplinary teams to deliver a unified approach to customer experience improvement., • Identify and analyse the key needs-based customer segments served by Openreach (e.g., residential, small business, enterprise, public sector)., • Define what constitutes a great customer experience for each segment, drawing on best practice, data analysis, and direct customer insight., • Shape segment-specific strategies and service offerings to ensure that each customer group receives a tailored, differentiated experience., • Engage with Openreach’s retail partners to understand their evolving needs and expectations., • Articulate what a truly outstanding customer experience looks like for retailers, including those serving end-users through broadband, telephony, and digital services., • Establish mechanisms for ongoing retailer feedback and collaboration, ensuring continuous improvement and partnership., • Lead the development of new or evolved propositions and service enhancements that address the specific needs of our customer segments and retail partners., • Benchmark against competitors to identify opportunities for differentiation and market leadership., • Work with product, marketing, and operations teams to bring innovative ideas from concept to delivery, with clarity on the customer value proposition., • Use customer insights to define the suite of propositions needed to support WLR conversion and broader digital inclusion efforts, ensuring commercial viability and sustainability., • Devise strategies to accelerate the growth of Openreach’s FTTP (Fibre to the Premises) line base, with a focus on converting traditional WLR (Wholesale Line Rental) lines to broadband solutions., • Promote digital inclusion by identifying and addressing barriers to broadband adoption, especially among underserved or digitally excluded communities., • Champion the evolution of Openreach’s culture towards a truly “customer first” ethos., • Translate this mindset into practical changes across systems, processes, and products, so the organisation’s commitment to customer experience is visible and measurable at every touchpoint., • Design and implement training, communications, and recognition programmes to reinforce desired behaviours and values., • Assess current KPIs and performance measurement frameworks, identifying gaps and areas for improvement., • Design and implement new KPIs that accurately reflect the importance of customer experience outcomes and incentivise desired behaviours., • Experience : Extensive leadership experience in customer experience transformation in large, complex, multi-stakeholder organisations (e.g., telecoms, utilities, financial services, retail, or similar sectors)., • Expertise : Demonstrated ability to design and implement customer segmentation strategies, proposition development, and culture change programmes at scale., • Change Leader : Proven track record of driving sustained change and embedding new ways of working across diverse teams., • Commercial Acumen : Strong understanding of commercial drivers and competitive dynamics in customer experience., • Stakeholder Management : Exceptional communication and influencing skills; comfortable engaging at all levels from front-line staff to board members., • Analytical Skills : Highly skilled in data-driven decision making, with the ability to interpret complex information and translate insights into actionable recommendations., • Innovation : Creative, visionary thinker able to identify new opportunities and challenge existing paradigms., • Leading inclusively : I inspire and build trust through self-awareness, honesty and integrity, • Owning outcomes : I take the right decisions that benefit the broader organisation, • Delivering for the customer : I execute brilliantly on clear priorities that add value to our customers and the wider business, • Commercially savvy : I demonstrate strong commercial focus, bringing an external perspective to decision-making, • Growth mindset : I experiment and identify opportunities for growth for both myself and the organisation Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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