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In this role, you’ll be the voice of BT for our small and medium business customers – building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you’re responding to an inbound enquiry or reaching out as part of an outbound campaign, you’ll take the time to understand each customer’s needs and challenges before recommending the right BT or EE Business products for them. You’ll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet – and often exceed – your targets. Above all, you’ll ensure every interaction is a positive one, creating a customer experience that reflects BT’s reputation for trust, expertise and innovation. You’ll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound‑focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high‑quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value‑led conversations and supporting key customer programmes, the role plays a direct part in strengthening long‑term customer relationships while supporting wider transformation and efficiency goals. EE Retention - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross‑sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a “one team” culture by sharing best practice and helping colleagues. Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday-Friday shift pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity and adoption leave: 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market-leading pension scheme: 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

VANRATH have partnered with one of Northern Ireland's most established car dealerships.The organisation is recruiting a Customer Service Advisor position, ideally coming with a background in the motor/automotive trade.Both Senior and Junior positions available.Place of work is Newtownabbey Salary Ne

We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness.

As the face of the Aftersales department the main purpose of the Service Advisor is to deal with customer service and repair requirements accurately & efficiently whilst providing exceptional levels of customer service. The ideal person will have/be: Minimum of 1 years' experience working in a custo

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure g

Seeking a Customer Services Advisor to handle customer inquiries and complaints across various channels, resolve issues, and provide consumer insights.

Minimum 2 years' experience in a formal customer service environment, dealing with customer calls and queries Interested? If you are motivated, customer-focused and enjoy combining excellent service with sales, we would love to hear from you! Apply today and take the next step in your career as a Cu

We sort eyewear customer service sales advisor jobs with better pay, shorter commutes and sooner starts in mind.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. Are you a team player? Are you customer focused? Do you have great organisational skills? Do you have previous experience as a service advisor in the motor indust

Place of work is Newtownabbey Salary Negotiable (Dependent on experience) + Fantastic benefits + Progression Opportunities Responsibilities: Drive a high standard of customer care across a diverse customer base Manage the relationship between customers and the dealership, acting as the key point of

Provide proactive and reactive customer service, educate customers on banking options, and ensure positive customer experiences by compliantly completing processes and procedures.

You'll guide them through getting their products and services connected, help with any early questions about their order, in-home set-up, and support them with queries about their first bill. You'll be the reassuring voice that helps customers get started smoothly — making a real difference from d

Customer service role assisting clients with breakdown cover policies, renewals, and changes, requiring strong communication and problem-solving skills.

We are hiring a Customer Service Advisor to join Xyla's mental health support team who provide neurodevelopmental services to support the NHS and local authorities across the UK. We are hiring a Customer Service Advisor. Maintain accurate records while delivering excellent customer service.

Seeking a Customer Service Advisor to assist customers with inquiries and problem-solving in a banking environment.

Seeking a customer service advisor to provide proactive and reactive financial services, educate customers on banking options, and ensure seamless, positive customer experiences.

Seeking a Customer Service Advisor to act as the first point of contact for customers, handling queries via phone, email, or in person, resolving issues or directing them to specialists.

Seeking a Financial Services Contact Centre Agent in Belfast for a permanent role, providing proactive and reactive customer service.

Provide customer support via phone, email, and digital channels, solving problems, managing inquiries, and building customer relationships for an enhanced customer experience.

Seeking a Customer Service Advisor in Belfast to handle customer inquiries via phone, resolve issues, update records, and ensure customer safety and satisfaction, contributing to a technology-driven financial institution.

Entry Level Sales and Customer Service Advisor - Central Nottingham. Looking for an opportunity that will help you broaden your existing skills within a customer-facing environment.

Customer Service Advisor Salary up to £28k 0800hrs - 1600hrs Monday to Friday Hamilton Interviews next week Oliver Smith Recruitment are working exclusively with our key client in Hamilton to recruit a Customer Service Advisor on a permanent basis. Reporting to the Customer Service / Credit Control

Join us as a Customer Service Advisor We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work

Seeking a permanent Customer Service Advisor role in Belfast City Centre, offering a supportive team environment and an annual salary of £27,976.

Customer Service Advisor – Alfreton, Derbyshire – £26,307 Per Annum. This is a fantastic opportunity offering a salary of £26,307 per annum, consistent Monday to Friday working hours and a 12-month fixed-term contract xdjnayx within a busy customer service and supply cha.

Seeking a German-speaking Customer Service Advisor to handle inquiries via phone, text, social media, and email, resolving issues for customers. Requires fluency in German, customer service experience, and attention to detail.

We are seeking a Customer Service Advisor to join our team at The Original Baker in Malton, North Yorkshire. Do you love building great relationships with customers and getting every order right first time? Are you organised, accurate and happiest when you're keeping lots of plates spinning?.

Seeking a Customer Service Advisor to provide guidance and support to customers with home insurance claims.

Provide proactive and reactive customer service, educate customers on banking options, and ensure positive customer experiences by compliantly completing processes and procedures.

Main Activities: The main duties and responsibilities associated with the role include the following: Service Delivery Deliver a fair, equitable and compliant police pension service to serving and former police officers Ensure the accurate and timely payment of pensioners Provide the highest quality

Key Responsibilities: General office administration and filing Assisting with vehicle paperwork and documentation Updating basic records on internal systems Answering phone calls and directing enquiries Supporting the sales and service teams as required The Ideal Candidate: Previous admin experience

Down Are you an experienced Financial Services Administrator looking for your next career move? We are exclusively recruiting on behalf of an established financial services business seeking a motivated and organised Financial Services Administrator to join its supportive team based in Moira. Managin

K-£30K FTE DOE McKinty Associates are working with Belfast based contract services provider who have a requirement for an Accounts Administrator to join their team on a Part-time basis. The post holder will be responsible for providing an efficient and effective financial and administration service

Manage Active Directory, Microsoft 365, Microsoft Entra ID and Azure services, including user accounts, access permissions and security configurations. Monitor system performance, availability and capacity, ensuring the reliability of key IT services. Escalate complex technical issues to senior IT c

Purpose To provide the best level of service to Winemark customers in accordance with the Company's standards and procedures To assist the Store Manager in all aspects of the business including sales, security and stock control Responsibilities To assist in customer relations by maintaining excellen

Excellent communication and customer service skills. Liaise with warehouse staff, branch teams and customers to ensure smooth operations. Respond to customer and internal enquiries regarding deliveries.

Working Arrangement: Office-based The Opportunity Are you an organised, customer-focused individual who enjoys coordinating people, managing priorities and delivering excellent customer service? 3 Peaks Recruitment is delighted to be partnering with a leading Northern Ireland-based Mechanical & Elec

Liaise closely with Technicians and Service Advisors to ensure all supporting documentation and diagnostic information is recorded correctly. Maintain up-to-date knowledge of warranty policies, technical service bulletins, and recall campaigns. What We Offer 30 Days' Holiday - increasing with long s