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Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. You will work with customers to manage their cloud spend using the FinOps framework. You will work with several customers and will support them through regular reviews. Your goal is to help customers get the most value from The Cloud, improve and enhance the FinOps offering at Softcat, and to mentor and train the next generation of FinOps Analysts. As Senior FinOps Analyst, you'll be responsible for: · Forming trusted advisor relationships with enterprise scale clients. · Acting as a SME for FinOps within Softcat. · Setting long-term goals with customers, developing strategies to achieve them, and leading initiatives to drive FinOps adoption across the organization. · Utilising industry-leading cloud management tooling and native tooling to proactively leverage FinOps data. · Providing detailed reporting around cost visibility and optimisation, ensuring that insights reach the right stakeholders on the client side. · Providing break/fix support around industry-leading cloud management solutions and leveraging the ticketing system (ServiceNow). · Continuously improving FinOps processes and practices, including identifying areas for improvement, implementing best practices, and staying current with industry trends and development · Developing and driving the service forward, proactively identifying efficiency opportunities within the team. · Running 1 to 1s with members of the team. · Mentoring junior staff. We'd love you to have ·Extensive FinOps knowledge ·FinOps Practitioner Certification is required (FinOps Certified Engineer desired) Knowledge of AWS, Azure, and GCP. Certified in: AZ900, AWS Certified Practitioner, AZ104 (desired), AWS – Certified Solutions Architect (desired) · Extensive experience around multi cloud cost optimisation. · Experience with cloud cost management tooling (CloudHealth, Cloudability, Flexera, and native tools). · Ability to build relationships with multiple stakeholders within an enterprise customer. · Proactively use your own skillset and that of the team to solve problems and challenges whilst supporting more junior members of the team in the same way. · Ownership of your learning and development. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: • Hybrid working, • Working flexible hours - flexing the times you start and finish during the day, • Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Performance Data Analyst Monday-Friday 9am-5pm £35,000-£50,000 DOE Manchester MPJ Recruitment are currently looking for a Performance Data Analyst to support and enhance the performance of one of our clients claim's operations based in Manchester. This role sits independently on the operational team, providing objective, data-driven insights whilst working closely alongside management to identify risks, improve performance, and drive better customer and commercial outcomes. Ideal candidate: • Exposure to AI-driven analytics or automated performance triggers., • Experience with reporting tools such as Power BI or similar (advantageous but not essential)., • Proven experience in a data analyst or performance analyst role, ideally within a contact centre, claims, or insurance environment., • Strong analytical capability with a keen eye for detail and the ability to identify patterns, risks, and anomalies in data., • Advanced Microsoft Excel skills, including the ability to manipulate large datasets and build required reports., • Ability to interpret complex data and present it in a clear, simple, and commercially relevant way to a non-technical audience., • Experience working with telephony data (e.g. call volumes, abandon rates, service levels) and operational performance metrics., • Confidence to challenge stakeholders and influence change using data-led insight., • A competitive salary, • Monday - Friday 9am-5pm, 7-hour shift, • 25 days annual leave + bank holidays, • A supportive, friendly, fast-paced team culture, • Modern, city-centre office environment

Are you a proactive, hands-on IT Support professional who loves solving problems and delivering exceptional service? We're looking for an IT & Applications Analyst to join our growing team and play a key role in supporting colleagues across the organisation.As our new IT & Applications Analyst, you will: • Provide high quality technical support via phone, email, remote tools and in person, • Troubleshoot hardware, software, application and networking issues, • Manage and maintain service tickets - ensuring clear updates and timely resolution, • Support user account administration and basic server related tasks, • Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD), • Support end user devices (PCs, laptops, mobile devices, printers), • Contribute to IT projects and team knowledge documentation, • Experience in hands on IT support in a professional services environment, • Experience with:, • Windows Desktop, • Microsoft 365, • Active Directory user configuration, • Basic networking (cabling, patching), • Excellent problem solving and analytical skills, • Strong customer service skills - both face-to-face and remote, • Understanding of data protection and confidentiality, • Experience supporting legal applications (iManage, Proclaim, BigHand) is desirable but not essential., • Experience working across multi-office environments Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support Manchester – Hybrid Working £28,000 plus benefits NJR Recruitment are currently working with a well-established Wholesaler, who are now seeking an experienced IT Support Engineer to join their team in North Manchester. This is a great opportunity to join a growing business that can offer long term career progression. Role Purpose: As the escalation point for all initial IT support queries the IT Support Analyst will work with over 150 users to maintain and monitor IT systems including remote working solutions, understanding and resolving technical issues in a prompt and professional manner. Key Responsibilities: • Respond to either first line support or end user software or hardware queries via email, phone or face to face., • After identifying the issue, you will talk the first line support staff or end user through the required steps to resolution or escalate to third line support as and when necessary., • Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately., • Always maintain a strong customer focus, • Work with the IT Technical Services Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented., • Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team., • Liaise with key stakeholders (MD, Branch Operations etc) to determine assist with IT requirements., • Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance., • Communicate changes and updates within the organisation effectively. Experience Required: • Prior experience within a first or second-line technical product or service focused support role., • Microsoft Business Central, • Windows and Mac operating systems, • Microsoft Cloud Platforms, Azure AD, Entra, • Basic network knowledge, • Ability to problem solve within a technical environment., • Strong communication skills., • Strong customer service approach and team player., • Strong work ethic and ability to work in dynamic work environment., • EPOS Systems (desirable but not essential) Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16622

I'm looking for an experienced D365 Support Analyst to play a key role in ensuring the smooth operation, support, and continuous improvement of Microsoft Dynamics 365 applications, including Finance & Operations, Customer Engagement, Supply Chain Management, and Commerce. This role sits at the intersection of day-to-day operational support and technology transformation, supporting both internal teams and external suppliers. What you'll be doing:Operational & Application Support • Providing 1st and 2nd line support for Dynamics 365 (CE, SCM, Dual Write) and integrated systems such as POS, payments, printing, eCommerce, document management, and EDI solutions, • Troubleshooting and resolving incidents with minimal disruption to business operations, • Monitoring system performance (e.g. batch processing, performance issues) and proactively addressing problems, • Managing support tickets effectively and resolving them within agreed SLAs, with some out-of-hours support required, • Assisting with SLA reporting, • Supporting projects and system upgrades, from testing through to live environmentsCustomer & Stakeholder Engagement, • Building strong relationships with internal teams and external suppliers, • Acting as a bridge between technical teams and business users, translating requirements and enabling collaboration, • Providing regular updates to users on ticket progress and resolution, • Becoming a trusted advisor and ensuring a positive support experienceProjects & Continuous Improvement, • Supporting testing, training, and documentation for new system rollouts, • Contributing to internal knowledge bases and cross-team knowledge sharing, • Assisting in the development of apps, CRM functionality, and expanded use of D365, • Sharing insights to optimise systems and improve user experienceDocumentation & Training, • Creating and maintaining high-quality functional documentation, • Preparing and delivering training sessions for super users, • Ensuring knowledge retention within the Technology and Change teamEssential Skills:, • Good experience working with Dynamics AX or D365 Finance & Operations, • Experience supporting business-critical applications, ideally within retail or manufacturing environments, • Hands-on experience with POS systems (hardware and software), • Strong problem-solving and incident management skills, • Basic understanding of Windows OS, ERP systems, and APIs/web services, • Ability to manage conflicting priorities and meet deadlinesDesirable, • Exposure to D365 modules including Finance, Warehouse & Operations, CE, and Commerce, • Technical knowledge of SQL Server, SSRS, Logic Apps, Azure, and BI services, • Experience with Power Apps, Power Automate, and JavaScript/C# for plugins, • Configuration experience across workflows, system and user interfaces, and field management, • ITIL certification or experience working in structured IT service environments Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: • Own and lead Problem Management & Known Error activities within SLA and KPI timeframes., • Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes., • Troubleshoot application specific, hardware, and endpoint problems., • Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities., • Design automation to improve processes and reduce recurring incidents., • Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds., • Experience in IT support/problem management in a professional office environment., • Strong troubleshooting and analytical skills with excellent attention to detail., • Genuine passion for root-cause analysis and long-term issue eradication., • Customer-centric mindset with great communication skills (in-person, phone, email, chat)., • Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments., • Ability to prioritise effectively and take full ownership of tasks., • Collaborative team player who supports others and champions continuous improvement. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient 1st Line Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. • Resolving incoming IT queries remotely via email and phone, or at the office., • Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders., • Avoiding service interruptions by performing system installations, updates, and maintenance procedures., • Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience., • Preparing training manuals and FAQ materials for easy-access end-user guidance., • Documenting processes and maintaining service desk records., • Making recommendations to optimize IT performance and to prevent future problems., • Collaborating with internal departments to ensure that IT needs are met., • Keeping informed of advancements in IT. As an ideal candidate you will possess proven experience within a customer service role and a background in IT Support role would be desirable, a degree in IT or a CompTIA certificate or similar could be beneficial but not essential together with excellent communication, interpersonal and customer service skills with the ability to resolve issues in an efficient manner. In return the company offers the chance to join a friendly and supportive team within a relaxed and cutting-edge work environment together with a competitive salary, superb range of employee benefits and amazing opportunities for inhouse training and personal development within your career.

Title: Senior Product Analyst Location: Hybrid – Manchester or Leeds 3 days on site per week, 2 days remote Salary: From £50,000 Who we are: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 500,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. Purpose of the Role: As a Senior Product Analyst, you’ll take ownership of complex product delivery, providing leadership, deep expertise and strategic thinking across squads and product areas. You’ll play a critical role in shaping how we deliver value, ensuring we are building the right things in the right way for our customers and the business. You’ll own and shape the delivery of significant roadmap initiatives, working closely with Product Managers, squads, stakeholders and senior leaders to deliver high-impact outcomes across multiple journeys, platforms or product areas. Day to day, you’ll own and manage one or more product backlogs, setting clear vision, objectives, success measures and priorities. You’ll lead analysis across problem definition, solution design and delivery, ensuring work is aligned to business strategy, customer needs, regulatory requirements and technical constraints. You’ll bring strong technical and domain expertise, acting as a Subject Matter Expert (SME) for your products, platforms and processes. You’ll take a data-led approach to decision-making, using insight to drive continuous improvement and inform strategic recommendations. You’ll be a trusted partner to Product Managers and delivery teams, proactively identifying risks, dependencies and opportunities across squads and platforms. As a senior and established member of the product team you will be expected to lead and mentor colleagues and use your enhanced product skills and capabilities to deliver change. The role requires flexibility, with the expectation that you will work across multiple channels, systems and platforms depending on business needs. You will leverage deep knowledge of ii’s business and technical ecosystems, and work with complex and multiple data sources to inform decisions and make strategic recommendations. You will work closely with Product leadership to ensure product vision, KPIs and direction remain aligned. Work as a key member in a multidisciplinary squad, including UX, Engineers, QA and Scrum, working on key customer journeys. Delivering digital journey changes, enhancements and support for our customers. Requirements Feature Delivery • Lead Product Analyst on complex or cross-squad roadmap initiatives, owning delivery end-to-end., • Carry out deep analysis of business needs, customer impact, risks, benefits, dependencies and trade-offs, • Work with Data, UXR and UXD to define problem spaces, scope, success criteria and delivery approach in collaboration with product managers and senior stakeholders., • Author high-quality user stories and features including business and technical requirements, data mapping, acceptance criteria and non-functional requirements, • Act as the delivery team’s SME on key processes, platforms and applications, • Demonstrate a strong user-centred approach, working with UXD and UXR to understand customer behaviour and to ensure design creates seamless, accessible journeys Leadership and Strategic Delivery • Work closely with Senior Product Managers and Technical Leads to influence stakeholders, maintain strategic direction and deliver to plan, • Lead delivery of large roadmap initiatives and enterprise change projects, following appropriate governance and documentation standards, • Mentor and support Associate and Product Analysts, providing guidance and feedback, • Lead by example in ways of working, quality standards and customer focus, • Communicate confidently with senior and executive stakeholders, to ensure alignment and engagement throughout delivery., • Deputise for product managers when required, • Ensure business readiness for delivered changes, including process mapping and customer service training, • Demonstrate new functionality and change impacts to stakeholders, capturing feedback for future iterations Roadmap Planning • Own, manage and prioritise multiple product backlogs, aligning delivery with strategic roadmaps, • Understand and manage cross-product and cross-platform dependencies and risks, • Work closely with Scrum Masters and Delivery Leads to set backlog vision, refine priorities and make proactive delivery decisions, • Play an active role in all product ceremonies and planning activities Ongoing Ownership & Performance • Define and use objectives, KPIs and data to measure product performance, • Work closely with Data teams and Senior Product Managers to ensure outcomes are driving the business forward, • Own end-to-end data considerations for key journeys, ensuring ongoing monitoring and insight, • Use qualitative and quantitative insight to drive iteration and improvement, • Provide analysis and support for live issues and incidents, working with support teams to drive timely resolution, • Support discovery activities, business case development and change evaluation processes, providing impact-based recommendations, • Understand and manage the wider impact of change across products and platforms, • Challenge existing ways of working and suggest improvements to enhance delivery and outcomes Skills & Experience Required Essential • Significant experience delivering complex digital products or change initiatives, • Strong expertise in product analysis, change methodologies and agile delivery, • Experience working across a range of products for both internal and external customers, • Strong bias to action, taking ownership to ensure the right outcomes are delivered, • Proven ability to own and lead delivery across multiple initiatives or product areas, • Ability to build and maintain strong relationships across teams and locations, • Experience writing high-quality user stories with clear acceptance criteria, • Ability to work under pressure and manage competing priorities, • Deep understanding of technical systems, platforms and dependencies, • Excellent stakeholder management and communication skills, including senior audiences, • Strong prioritisation, decision-making and problem-solving capabilities, • Demonstrated ability to independently seek out information to support team goals, • Demonstrated leadership and mentoring experience Desirable • Experience working in regulated environments, • Strong market, competitor and industry awareness, • Experience influencing product strategy or operating models, • Advanced use of data and insight to inform strategic decisions Benefits • Group Personal Pension Plan – 8% employer contribution and 4% employee contribution, • Life Assurance and Group Income Protection, • Private Medical Insurance – Provided by Bupa, • 25 Days Annual Leave, plus bank holidays, • Staff Discounts on our investment products, • Personal & Well-being Fund – Supporting your physical and mental wellness, • Retail Discounts – Savings at a wide range of high street and online retailers, • Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful. interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

About Quantiphi: • Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI—driving measurable outcomes at the very core of their operations., • Since our founding in 2013, Quantiphi has tackled some of the world’s most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value—not just technology for technology’s sake., • Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact. We have been recognized with: • 3x AWS AI/ML award wins., • 3x NVIDIA Partner of the Year titles., • Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms., • We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators., • We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023. Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! For more details, visit: ___ or ___. Role: MLOps Architect - AWS Experience Level: 8+ years Employment type: Full Time Location: Remote (UK) Description: • We are seeking an experienced MLOps/AIOps Architect who can drive end-to-end implementation of MLOps strategy and also contribute broadly across other enterprise AI/ML programs. This role demands a strong architectural mindset, hands-on technical depth, and the ability to design scalable, cloud-native machine learning operations across traditional ML and modern LLM workflows., • The ideal candidate will bring experience with SageMaker-based MLOps pipelines, evaluation of equivalent tooling stacks, hybrid MLOps/LLMOps automation, CI/CD orchestration, governance, monitoring, automation and production-grade scalability patterns. Key Responsibilities: • Architect and implement the MLOps strategy for the programme, ensuring alignment with the project proposal and delivery roadmap., • Design and own enterprise-grade ML/LLM pipelines covering model training, validation, deployment, versioning, monitoring, and CI/CD automation., • Build container-oriented ML platforms (EKS-first) while evaluating alternative orchestration tools with similar capabilities (Kubeflow, SageMaker, MLflow, Airflow, etc.)., • Implement hybrid MLOps + LLMOps workflows, including prompt/version governance, evaluation frameworks, and monitoring for LLM-based systems., • Serve as a technical authority across multiple internal and customer projects, contributing architectural patterns, best practices, and reusable frameworks., • Enable observability, monitoring, drift detection, lineage tracking, and auditability across ML/LLM systems., • Define and implement standards for model deployment, monitoring, governance, and automation to ensure production-grade reliability and scalability., • Collaborate with cross-functional teams — data engineering, platform, DevOps, and client stakeholders — to deliver production-ready ML solutions., • Ensure all solutions adhere to security, governance, and compliance expectations, particularly around handling cloud services, Kubernetes workloads, and MLOps tools., • Conduct architecture reviews, troubleshoot complex ML system issues, and guide teams through implementation across cloud-native ML platforms., • Mentor engineers and provide guidance on modern MLOps tools, platform capabilities, and best practices. Skills: • Expierence working in ML/AI engineering or MLOps roles with strong architecture exposure., • Strong experience in leading enterprise grade MLOps strategy and its execution., • Proven experience in implementing the adoption of enterprise-grade MLOps platforms with client data science teams., • Proven leadership in defining and executing enterprise MLOps strategy., • Demonstrated success in driving the adoption of enterprise-grade MLOps platforms with client data science teams., • Strong expertise in AWS cloud-native ML stack, including: SageMaker(primary), EKS, Lambda, API Gateway, CI/CD (CodeBuild/CodePipeline or equivalent)., • Hands-on experience with at least one major MLOps toolset and awareness of alternatives: MLflow, Kubeflow, SageMaker Pipelines, Airflow, BentoML, KServe, Seldon., • Deep understanding of model lifecycle management (feature engineering->training → registry → deployment → monitoring)., • Experience implementing or supporting LLMOps pipelines, including: prompt versioning, evaluation metrics, automation frameworks., • Deep understanding of ML lifecycle: data ingestion, feature engineering, training, evaluation, model packaging, CI/CD, drift detection, monitoring, and governance., • Strong experience with AWS SageMaker (Pipelines, Feature Store, Model Registry, Model Monitor)., • Experience implementing ML CI/CD pipelines including automated training, testing, validation, model promotion, and endpoint deployment., • Experience working on Infrastructure as Code (IaC) tools and CI/CD pipelines., • Experience with Kubernetes based development., • Experience with feature engineering pipelines and Feature Store management., • Understanding of lineage tracking: training data snapshot, feature versions, code versioning, metadata tracking, reproducibility., • Hands-on experience with AWS Bedrock and Agentcore service., • Experience with CloudWatch, SageMaker Model Monitor, Prometheus/Grafana., • Strong foundation in Python and cloud-native development patterns., • Solid understanding of security best practices, IAM, secrets management, and artifact governance. Nice to have: • Experience with vector databases, RAG pipelines, or multi-agent AI systems., • Exposure to DevOps and infrastructure-as-code (Terraform, Helm, CDK)., • Hands-on understanding of model drift detection, A/B testing, canary rollouts, and blue-green deployments., • Familiarity with Observability stacks (Prometheus, Grafana, CloudWatch, OpenTelemetry)., • SQL and data transformation experience using Snowflake, Databricks, Spark., • Ability to translate business goals into scalable AI/ML platform designs., • Strong communication and cross-team collaboration skills., • Ability to guide engineering teams through technical uncertainty and design choices. What is in it for you: • Make an impact at one of the world’s fastest-growing AI-first digital engineering companies., • Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues., • Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines., • Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

We are looking for customer focused and self-motivated individuals to join their Manchester team in the fight to protect customers like you and your family from financial harm. Initially a 12-month temporary assignment with the potential to extend or become permanent, this is an excellent opportunit

Job Title: Quality Inspector Location: Farnworth, Bolton, BL4 0AN Salary: £29,000 - £31,000 per annum Job Type: Full time, Permanent Working Hours: 38 Hours Per Week About Us: As one of the UKs leading heating element manufacturers, Backer Heatrod offer a wide range of products from standard straight elements through to customer bespoke equipment. Our success is built on our ability to satisfy our customers by providing quality products, outstanding customer service and delivering on time every time! We combine a growing industrial manufacturing base with a thriving distribution business. About the Role: Are you passionate about maintaining high standards and ensuring products meet strict quality requirements? Do you thrive in a fast-paced manufacturing environment where attention to detail and continuous improvement are key? If so, wed love to hear from you. Were looking for a proactive Quality Inspector to support our growing team by carrying out quality inspections, monitoring processes, and helping drive ongoing improvements throughout the business. This is a fantastic opportunity to make a real impact on product quality and operational excellence. What youll be doing: As our Quality Inspector, you will play a key role in safeguarding product quality by: Conducting internal audits Performing goods-inward, product, and equipment quality inspections Carrying out daily process-based quality checks and recording results Monitoring scrap levels and investigating root causes Raising and progressing corrective actions with suppliers Supporting validation of supplier corrective actions Overseeing internal and external calibration of equipment Assisting in the creation of SOPs and work instructions Managing and reporting on customer returns Undertaking projects focused on continuous improvement and Lean principles Ensuring clear, accurate documentation and communication across teams What Were Looking for: Essential: ISO 9001 Internal Auditor qualification Minimum 2 years experience in a similar role Ability to read technical drawings Experience using basic measuring equipment Intermediate MS Office skills Strong time management, attention to detail, and QMS record-keeping abilities Excellent communication skills Confident decision-maker Organised, able to work in a busy environment, and willing to challenge where needed Desirable: IOSH / ISO 14001 / ISO 45001 internal auditor training 5S experience Familiarity with ISO 9001/14001/45001 systems Knowledge of root cause analysis tools Why Join Us? Youll be part of a supportive, collaborative team working to uphold high-quality standards across the business. We value professional development and encourage continuous learning, reflective practice, and the chance to grow your skills. Youll also play an essential role in strengthening our quality culture-helping us deliver excellence to customers and improve processes at every stage. Benefits: 25 days holiday plus bank holidays Pension scheme Cash Health Plan Cycle to work scheme Company life assurance Full training and support Opportunities for career progression Friendly and inclusive working environment On-site parking Please Note: No agencies. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Quality Assurance Specialist, Process Improvement Engineer, Quality Systems Engineer, Manufacturing Quality Analyst, Product Quality Inspector, Manufacturing Quality Assurance, may also be considered for this role.

A leading entertainment services company in Salford is looking for a Central Ticketing Analyst to deliver ticketing rights and benefits.You will analyze data to provide insights that impact ticketing strategies.The ideal candidate will possess customer service excellence, strong IT skills, and be se

A global managed services provider based in Manchester is looking for a Senior Service Desk Analyst. A strong focus on customer service is essential. This hybrid role involves providing top-tier desktop support for users in Windows, Exchange, and Office 365 environments.

The successful Senior Service Desk Analyst will “see the world through the eyes of the customer” delivering world class desktop support and end-user server administration for all client issues while responding to Level 2 – 3 service tickets in a fast-paced environment. We're not just about fix

As an Analyst in the Financial Crime & Sanctions team, you will ensure that the Firm complies with its regulatory obligations by managing and mitigating risk. Due to the growth of the firm and an everchanging regulatory environment, we are looking for a pro‑active, customer service focussed indivi

We are looking for an experienced IT Analyst who can deliver efficient, high quality customer service, whether in person, over the phone or via other forms of digital communication such as email and chat. JMW Solicitors are searching for a customer focused and experienced IT Analyst to join our IT D

A global analytics and digital solutions company in Manchester seeks a Service Desk Analyst to provide high-quality IT support.Responsibilities include managing ticketing systems and troubleshooting technical issues.The ideal candidate has experience in customer service and data management, strong I

Familiarity with ServiceNow, Remedy, Zendesk, or industry-specific CRM/ticketing systems for efficient issue resolution. Previous experience in Customer Service Advisor (Non-Voice/Digital), Technical Data Entry, Application Support Analyst (Entry-Level), Helpdesk Support (Email & Ticketing), or Tech

Ideal candidates will have service desk experience and knowledge of public cloud services such as Azure. Responsibilities include managing incidents end-to-end and maintaining high service standards. A leading technology services provider in Manchester is seeking an individual to triage, investigate

The successful Service Desk Analyst will “see the world through the eyes of the customer” delivering world class desktop support and end‑user server administration for all client issues while responding to Level 1 and 2 service tickets in a fast‑paced, dynamic environment. We’re not just

A global technology provider is looking for a Service Desk Analyst in Manchester to deliver end-user support and manage service tickets within a hybrid working environment. Responsibilities include troubleshooting, user account administration, and providing exceptional customer service. Candidates s

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands‑on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd‑line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end‑user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root‑cause analysis and long‑term issue eradication. Customer‑centric mindset with great communication skills (in‑person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential.Apply today and become the force behind our long‑term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Are you a proactive, hands-on IT Support professional who loves solving problems and delivering exceptional service? We're looking for an IT & Applications Analyst to join our growing team and play a key role in supporting colleagues across the organisation. As our new IT & Applications Analyst, you will: Provide high quality technical support via phone, email, remote tools and in person Troubleshoot hardware, software, application and networking issues Manage and maintain service tickets - ensuring clear updates and timely resolution Support user account administration and basic server related tasks Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD) Support end user devices (PCs, laptops, mobile devices, printers) Contribute to IT projects and team knowledge documentation Join our out‑of‑hours paid overtime rota when requiredIf you possess a combination of some of the following skills, then LETS TALK! Experience in hands on IT support in a professional services environment Experience with: Windows Desktop Microsoft 365 Active Directory user configuration Basic networking (cabling, patching) Excellent problem solving and analytical skills Strong customer service skills - both face‑to‑face and remote Understanding of data protection and confidentiality Experience supporting legal applications (iManage, Proclaim, BigHand) is desirable but not essential. Experience working across multi‑office environments Previous law firm or professional services experience In return, you will be part of a friendly, collaborative IT Service team where your ideas, initiative and growth matter. We value continuous improvement and will support your development into specialist tools and technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Are you a proactive, hands‑on IT Support professional who loves solving problems and delivering exceptional service? We're looking for an IT & Applications Analyst to join our growing team and play a key role in supporting colleagues across the organisation. As our new IT & Applications Analyst, you will: Provide high quality technical support via phone, email, remote tools and in person Troubleshoot hardware, software, application and networking issues Manage and maintain service tickets - ensuring clear updates and timely resolution Support user account administration and basic server related tasks Assist with Microsoft 365, Windows Desktop, and Azure Virtual Desktop (AVD) Support end user devices (PCs, laptops, mobile devices, printers) Contribute to IT projects and team knowledge documentation Join our out‑of‑hours paid overtime rota when required If you possess a combination of some of the following skills, then LETS TALK! Experience in a hands on IT support experience in a professional services environment Experience with: Windows Desktop Microsoft 365 Active Directory user configuration Basic networking (cabling, patching) Excellent problem solving and analytical skills Strong customer service skills - both face‑to‑face and remote Understanding of data protection and confidentiality Experience supporting legal applications (iManage, Proclaim, BigHand) is desirable but not essential. Experience working across multi‑office environments Previous law firm or professional services experienceIn return, you will be part of a friendly, collaborative IT Service team where your ideas, initiative and growth matter. We value continuous improvement and will support your development into specialist tools and technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The role involves being the first point of contact for IT issues and requests, requiring strong troubleshooting skills and a customer-first mindset.

Delivering an Olympic standard service to customers, responding accurately to all customer enquires relating to all academy and event bookings for the group (phone, email, web and mail). Experience in a customer service role or working within a target-driven organisation committed to quality service

A passion for leisure, fitness and customer service. You'll thrive on ensuring top notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively. An ability to understand the individual needs and wants of our members and tailor your service and

Senior Receptionist - Private Healthcare GP Services, at The Wilmslow Hospital (GP Services). A strong commitment to delivering five-star customer service. Benefits: Competitive benefits package including private medical healthcare insurance, financial and wellness services, and much more.

Earn up to £700 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

A proactive team player with a passion for delivering great customer experiences.

Genuine ongoing long-term work in Derby! paying £12.Free parking with subsidised canteen and opportunities to upskill!Clean working environment with fantastic team spirit.No experience needed!!Work starting Immediately!Calling all production operatives looking to join a fantastic team with genuine

The role focuses on ensuring finished goods are packed, handled and despatched safely, accurately, and in line with customer requirements. Pack and prepare products for UK and export despatch to customer specifications.

Customer Service Advisor (Optical Experience Required) Working Hours: Monday to Friday Location: [Heywood] Employment Type: Full-time / Permanent Overview We are seeking a confident and knowledgeable Customer Service Advisor with experience in the optical sector. Resolve customer issues efficient

You’ll work closely with them to access housing, education, health services, and financial support, helping them feel safe, stable, and empowered. Coordinate services and monitor progress.

We're Hiring! Contact Centre - Customer Service Advisor - On-going Temp role Bristol - Old Market Full-time, 40 hours per week Monday-Friday, 08:30-17:00 1 in 4 Saturdays (8:00-16:30) - paid at time and a half OR take a day off in the week! Bring your customer service experience to a team where

Customer Service Sales Advisor Turn Ambition Into Achievement!. Customer Service Sales Advisor. Were a dynamic and ambitious company working alongside some of the UKs most recognised brands, helping them connect with customers through engaging, face-to-face experiences that truly make an impact.

I'm looking for a proactive and organised Customer Service Administrator to join my client's busy Customer Services team for a 3-month temporary assignment. Reporting to the Customer Service Manager, you will play a key role in providing exceptional service to customers. You'll also support with pro

Weekends only (This is 20 hours per week, working hours to be discussed at Interview stage).Salary (SCP10) £25,793 to (SCP14) £27,747 FTE (which equates to £13,227.Local Government Pension Scheme.Oasis Restore Secure School in Rochester, Medway, Kent.Are you passionate about making a difference i

Customer Service Role Leigh Area. We are seeking a Customer Service professional to join our clients team in the Leigh area.

Provide exceptional customer service to enhance the service offered. Temporary Supporter Care Administrator/Customer Service Advisor.

We create design-led serviced apartments and aparthotels that combine the comfort of home with the service of a hotel rooted in the character of each local neighbourhood. Together, were blending smart technology with thoughtful service to deliver seamless guest experiences that feel personal, effor

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As a Customer Service Advisor, youll:. Were always looking for ways to enhance the customer experience, improve efficiency, and explore new id

Customer Service Representative. Due to growth, they are looking for a superstar Customer Service professional to join their team. Gain valuable experience in financial services.

Previous experience in sales, direct marketing or customer service is not required; however previous retail, call centre, hospitality, front oh house, care, warehouse, customer service or sales experience is welcome. You'll be involved in all aspects of sales, customer service, and promotional campa

Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer serviceRequirement: The right in

Supporting the collection and inputting of service data. You’ll also be expected to participate in team meetings and carry out other tasks where necessary to support the needs of the service. Volunteer Receptionists/Administrators are really important and provide a warm welcome to the people comin