Customer service analyst jobs in CoventryCreate job alerts

Senior Payroll Analyst (12-Month Fixed Term Contract)\n\nContract: Fixed Term - Maternity Cover\nLocation: Midlands-Based with Hybrid Working\n\nAre you an experienced Payroll Analyst looking for a rewarding fixed-term opportunity? We're partnering with a large national organisation seeking a confident and knowledgeable Senior Payroll Analyst to join their central payroll function for a 12‑month contract.\n\nThis position is ideal for someone who thrives in a fast-paced environment, can manage multiple payrolls projects, and enjoys being a key technical reference point within a payroll team.\n\nKey Responsibilities:\n\nAct as the primary escalation point for specialists dealing with complex queries\nEnsure a consistent, high-quality payroll service across the team\nOversee manual statutory payment calculations (e.g., SMP, SPP, SAP, SHPP) and ensure compliance\nComplete month-end and year-end payroll reconciliations, supporting statutory reporting\nReview pension submissions and ensure accurate formatting and reconciliation\nWork with the Payroll Manager to plan for legislative updates and system changes\nSupport onboarding and training of new team members\nIdentify and address any salary-sacrifice-related NMW issues\nAssist with annual planning, including system upgrade testing and process adjustments\nReview and anticipate legislative impacts on payroll operations\nInvestigate and resolve discrepancies and out‑of‑balance accounts\nLiaise with external agencies on complex payroll matters\nProvide payroll expertise for TUPE transfers in and out of the organisation\nSupport ongoing development and testing of payroll contingency plans\nIdentify and implement payroll process improvementsWhat you'll need to succeed:\n\n3-5 years' experience in payroll, including end‑to‑end processing\nCIPP qualification (or equivalent) - desirable\nExperience with large-scale or enterprise payroll systems\nStrong knowledge of UK payroll legislation and HMRC requirements\nUnderstanding of occupational pension schemes\nAbility to manage compliance across multiple payrolls\nProject management awareness and ability to plan long‑term changes\nExcellent customer service skills and strong communication\nCollaborative approach with leadership ability\nIntermediate Excel skillsWhat's on offer:\n\n25 days annual leave + option to buy more\nHigh-street discounts and employee perks\nCycle-to-work scheme\nWorkplace pension\nHybrid working, supportive team, and strong development cultureAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.\n\nBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

In a Nutshell Are you the right candidate for this opportunity Make sure to read the full description below. We have a great opportunity for a Group Quantity Surveyor to join our team within Vistry Services, this is a remote based role that may require national travel at least once per week, so a centralised location is desirable. As our Group Quantity Surveyor, you will be responsible for providing commercial support to our business units, consulting with teams across the business working on best practice, systems and process improvement, to initiate and oversee group wide commercial initiatives including the delivery of identified cost savings and to assist with driving the standardisation of commercial surveying processes and procedures. This is a unique opportunity to work across the entirety of the business, develop relationships and have a strong influence in developing continuous improvement. Let's cut to the chase, what's in it for you • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Behave in line with our company values - Integrity, Caring and Quality, • Relevant previous experience working within a partnerships or housebuilding business, • A good understanding of building regulations and legal obligations., • A good knowledge of traditional construction methods and materials., • Experience of people management and project leading at a senior level., • Experience with non-traditional construction methods and non-standard housing / apartment development., • Strong mathematical and IT ability., • Ability to assess and analyse information effectively., • Thorough understanding of budget management., • Excellent negotiating and networking skills., • Excellent communications skills., • Ability to work under pressure and meet deadlines., • Accuracy with an attention to detail., • Excellent team building / working skills., • Ethical, honest, and possessing discretion., • A decision maker with a pragmatic approach to problem solving., • Capable of strategic vision., • Ability to motivate and lead., • Behave in line with our values, • Commercial background in Surveying, • Using data and analytics to provide commercial insight and strategic direction to drive & improve commercial performance., • Analysis of above data to create and maintain core cost database and opportunities report and review variances with regions., • Produce high level Commercial Assurance Reports (CARs) and for distribution to division., • Monitor overall Group cost expenditure for trend analysis and distribution to division., • Providing support to the regions and Commercial Analyst for ongoing COINS support, • Regular audits of procured sites benchmarked against Group core schedules and reporting of variations., • Supporting internal audit team with Commercial reviews., • Providing support to the Regional Commercial teams in maintaining a consistent way of reporting and forecasting costs., • The efficient running of regional commercial administration, identifying any non-compliance to company policies / procedures, as well as rectifying / resolving problems encountered., • Production and ongoing ownership of the Vistry Commercial Best practice documents including the standard operating procedures and RACI matrices., • Provide link with the health and safety team and SHE managers reviewing health and safety procedures/requirements are clear and consistent within Commercial function., • Maintain a 'cost monitor' for group wide variation costs as well as group wide cost savings., • Assist regions with cost saving initiatives and providing priced schedule information, • Assist with the pricing and review of the Group Technical and Sales finishing specifications, • Creation and management of the Commercial onboarding and induction process, • Assist in the on-going development of the Commercial COINS system to extract best value from the system, • Providing support to the Group Sustainability & Social Value agenda, • Assist with driving system compliance through data usage and process monitoring., • Ensure system innovations and updates are embedded and understood within the regions, • Produce the accurate compilation of data for the evaluation of products, building methods, building reg changes and cost initiatives., • Assist with the regular Trade/SHE, Construction & Finishing Specification updates, • Attend Commercial best practice group Meetings to share best practice and engage all regions in any proposed changes., • Promote the expansion and maintenance of good working relations with all internal and external stakeholders., • Maintain open lines of communication with colleagues across all regions., • Attend regional monthly CVR meetings, • Help with producing the monthly Commercial Dashboards We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. xrnqpay Join us in making Vistry. #LI-WS1

A dynamic distribution company based in Coventry is seeking a Data Analyst to support the Chief Operating Officer in enhancing logistics, operations, and customer service.

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for a Service Charge Analyst to join us in this brand new role. In this role, the Service Charge Analyst will provide support to the Finance Manager and operational business units to deliver accurate financial information and with meaningful insight including actuals, budget variances, budget setting and forecasting, with a key focus on estate services and estate services DLO. Key to this role, you will harness your stakeholder management skills to build lasting relationships with internal stakeholders and partners. This team plays a vital role in sitting between the customer and the business, so a professional with stellar communication skills and a natural creative approach to problem solving will flourish in this newly created finance role. This role is part of Finance where you'll help us to invest more back into communities and design for strength. The team are currently working roughly once per week on-site from our Coventry office (subject to business need). What you'll achieve Creation of accurate information on the financial ledgers for example preparing and posting journals, reconciling accounts, and analysing information. Overseeing and taking accountability for the integrity of balance sheet accounts (e.g. analysing and clearing suspense accounts, reconciling, and verifying balance sheet accounts) Analysing, checking, transforming data to/from stakeholders to create budgets and deliver insightful monitoring reports. To support the Finance Manager with the preparation of financial forecasts, taking accountability on key service charge expense categories. Creating strong relationships with stakeholders including the ability to influence and gain buy in from internal customers, ensuring an understanding of their needs, their pressures and their business to enable sustained financial and operational business improvements Proactively seek out other views and methods to resolve problems, improve service charge delivery and identify and develop and deliver on key areas for process improvement.What you'll bring Essential skills Part Qualified (CIMA / CIPFA / ICAEW) Appropriate experience in a similar finance role. Appropriate working knowledge of Service Charge operations & regulations with relevant experience. Appropriate proven experience of using accounting systems and software, specifically advanced user of Microsoft ExcelWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The role involves being the first point of contact for IT issues and requests, requiring strong troubleshooting skills and a customer-first mindset.

You will handle payments and charges for services, address any customer complaints, and ensure that all health and safety policies are followed. If you are organised, customer-focused and take pride in presenting a professional and welcoming environment, we would love to have you as part of our team

A strong commitment to delivering five-star customer service. Senior Receptionist - Private Healthcare GP Services, at The Wilmslow Hospital (GP Services). Private pension contribution which increases with length of service.

Earn up to £700 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

Business Analyst (12-24 month FTC) - Prospects of Extension. They deliver a diverse range of property services, supporting communities across multiple regions. Proven experience as a Business Analyst in project or programme environments.

Manage product ownership practices and processes, ensuring products developed meet the customer requirements. Proven experience as a Business Analyst or in a similar role, with a strong track record of successfully delivering business requirements within a project delivery environment and an excelle

Gather and document business requirements for Laboratory Information Management System (LIMS) enhancements, ensuring alignment with laboratory workflows and regulatory standards.Collaborate with stakeholders (lab scientists, QA, IT) to analyse current processes and identify opportunities for system

Senior Business Analyst (Asset Information) Utilities Hybrid: 1-2 days per week in Warwick 6 months £600 per day. As a Senior Business Analyst, you will play a crucial role in capturing requirements, leading workshops, and driving process improvements to support the uplift of asset information capa

You will be trained in the exact tools and workflows employers expect from junior and entry-level data analysts. Understanding how data analysts work in real companies.

Weekends only (This is 20 hours per week, working hours to be discussed at Interview stage).Salary (SCP10) £25,793 to (SCP14) £27,747 FTE (which equates to £13,227.Local Government Pension Scheme.Oasis Restore Secure School in Rochester, Medway, Kent.Are you passionate about making a difference i

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As a Customer Service Advisor, youll:. Were always looking for ways to enhance the customer experience, improve efficiency, and explore new id

I'm looking for a proactive and organised Customer Service Administrator to join my client's busy Customer Services team for a 3-month temporary assignment. Reporting to the Customer Service Manager, you will play a key role in providing exceptional service to customers. You'll also support with pro

Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer serviceRequirement: The right in

Looking for a career change? Currently employed but want more progression and better pay? Or between jobs and ready for a fresh start? The Business Analyst Business Analyst Placement Programme is designed to get you into one of the UK’s most in-demand professions – with. That’s where Business

Key responsibilities will include: Act as the primary contact for all aftersales enquiries via phone, email, and in person Manage service bookings, repairs, and maintenance schedules Liaise with workshop technicians to ensure timely and high-quality work completion Provide clear updates and explanat

To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. The Bilingual Customer Service Advisor will report into the German Team Leader. We are recruiting for a permanent German & English Bilingual Customer

Business Systems Analyst - Automotive Insurance Solutions - Warwick (Hybrid). Key skills: Business Systems Analyst, API, Azure, data flows, requirement gathering, agile).

We're Hiring! Contact Centre - Customer Service Advisor - On-going Temp role Bristol - Old Market Full-time, 40 hours per week Monday-Friday, 08:30-17:00 1 in 4 Saturdays (8:00-16:30) - paid at time and a half OR take a day off in the week! Bring your customer service experience to a team where

DATA ANALYST / BI ANALYST (POWER BI) – North West London. As part of this growth, they are looking for a Data Analyst to play a key role in shaping how data is used across the organisation.

Prior customer service experience in an omni-channel environment is preferred, however telephony only customer service will be considered! You will be a customer centric individual that thrives when helping people! You will be comfortably managing a varying workload, and be proactive to manage diffe

Looking for a career change? Want something analytical, structured, and financially rewarding? Or maybe you're ready to break into tech but don’t know where to start? Their Data Analyst Career Programme is designed to take you from complete beginner to employable Data Analyst. Data Analyst Placeme

Supporting the collection and inputting of service data. You’ll also be expected to participate in team meetings and carry out other tasks where necessary to support the needs of the service. Volunteer Receptionists/Administrators are really important and provide a warm welcome to the people comin

Establishment Management Advisor Location: Valley Rd, Portishead, BS20 8JJ Contract: 16 weeks minimum term contract Hours: 37 hours per week (Monday-Friday) Pay Rate: £14.Umbrella About the Role: This role exists to protect the integrity of workforce establis

You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers. Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover. Updating customers with progress on the

This is an excellent full time opportunity for an experienced Business Analyst to join TXP during a period significant growth, and work onsite at our leading financial services company and be part of their biggest ever transformation program!. Our client currently has a significant number of change

We are seeking an IT Business Analyst to support our ERP transformation programme. Experience as a Business Analyst on ERP implementations (Dynamics, SAP, Oracle, NetSuite, Infor).

Business Analyst – Hybrid – Berkshire. Our client, growing in a challenging market, is seeking an experienced Business Analyst to join the IT Team.

Salesforce Business Analyst – 6 Month Fixed Term Contract. As Salesforce Business Analyst, you will help shape, prioritise, and translate business needs into clear, high quality Salesforce solutions. Working at the centre of a small, focused Salesforce delivery team, you will collaborate close

We are looking for someone who is organised, friendly and outgoing and has the ability to convey an excellent impression when dealing with customers of all ages.

Job Title: Data Innovation Business Analyst. As a Data Innovation Business Analyst within the Data Connect Innovation (DCI) Lab, you drive the exploration and delivery of cutting-edge data and AI solutions. Operating at the intersection of business, technology, and strategy, you enable the organisa

A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. Demand for junior business analysts continues to soar as organisations need to evolve and stay competitive in an

Christmas Bonus + 29 Days Holiday + Pension.Saturdays (10:00am – 4:00pm), with a weekday off in lieu; Weekday hours are 9:00am – 4:30pm.Our client began in 2017 as a passion project and has grown into a trusted luxury watch specialist.Their growth has been built on reputation, meticulous

Business Analyst Trainee – No Experience Needed. Looking for a career change? Currently employed but want more progression and better pay? Or between jobs and ready for a fresh start? The Business Analyst Traineeship is designed to get you into one of the UK’s most in-demand professions – with

The Package: £29,500 basic salary On-target earnings of £40,000 Monday to Friday: 8:00am - 6:00pm 1 in 4 Saturdays: 8:00am - 1:00pm Key Responsibilities: Liaising with customers regarding outstanding work and service updates Managing bookings including appointments, reservations, and

Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. Data Analytics Analyst - £80,000. If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rew

As a Group Treasury Analyst, you will play a crucial role in managing the companys treasury operations.

Data AnalystWarwick (hybrid)£40,000 to 45,000 per annumPermanent. I am currently seeking a Data Analyst to join an exciting business in Warwick. Data Analyst - What will you be doing?.

Are you looking to start a career as a Business Analyst (BA) and need tailored recruitment support and the right qualifications to secure your career?. A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and help

Senior Intelligence Officer - Public Health.Join a leading local authority in a pivotal role as a.Data Intelligence and Insight Officer within the Communications, Strategy and Performance division.This role is essential for promoting and leading the use of data, intelligence, and insight to inform d

Technical Business Analyst, Business Analyst. I am currently recruiting for an experienced Technical Business Analyst to join a leading digital organisation that's currently maturing its business analysis and change capabilities.