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Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian, we’re more than just a technology consultancy - we’re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we’re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you’ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won’t just implement systems; you’ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up to £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Legal Cashier Experience. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We’re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We’re a small, friendly team that’s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you’ll be hands-on and involved in making sure every client experience exceeds expectations. What You’ll Be Doing: As Technical Delivery Manager, you’ll be at the forefront of driving digital transformation for law firms across the UK. You’ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions., • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured., • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts., • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian’s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You’ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider., • Legal Cashier experience, • Proven track record in implementing legal practice management systems., • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows., • Ability to produce clear, structured technical documentation for both internal and client use., • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations., • Familiarity with Actionstep is highly advantageous, though not essential., • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes., • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, we’re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don’t just implement systems—we unlock potential. With Actionstep, the world’s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we’re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

White Collar Factory (95009), United Kingdom, London, London Head of Marketing About the role At Capital One, we aim to be a Force for Good in Lending - enabling millions of customers to get a clear, fair deal and to succeed with credit. Now, we're looking for a Head of Marketing to join our team who fully understands and appreciates our values and what we uniquely offer to customers – to help us scale our work even further. Owning the end to end strategic agenda, the Head of Marketing will continue to drive our brand and performance marketing forward, developing a dynamic marketing plan that has a key focus on acquiring new customers through various digital media channels. The Head of Marketing will bring a wealth of experience developing market leading brands and performance marketing capabilities. They will bring commercial acumen and marketing know-how - identifying high leverage growth opportunities - and working with a wide range of internal and external stakeholders to bring these opportunities to fruition. This role will report to our Vice President for Customer Acquisition - a member of the UK leadership team. The Head of Marketing will engage regularly with the UK Leadership Team, leveraging those relationships to push forward new growth opportunities and investments. What you’ll do * Set the strategy and the tone for our marketing team - creating direction and energy behind our growth strategies * Develop a market leading brand strategy - bringing to life our Capital One values in our external campaigns and customer experiences * Drive the development and delivery of our performance marketing strategy - owning a large marketing budget, with a focus on maximizing ROI and brand equities * Proactively identify high leverage growth opportunities - working internally and externally on engagement, negotiation and due diligence to bring these to life * Lead the execution of market leading performance marketing for new customers across existing and emerging channels * Develop and manage our key strategic relationships - co-developing growth roadmaps with our exciting marketing partners * Shape and deliver customer and market research to identify new insights, customer needs and opportunities * Be accountable for ensuring marketing is compliant with internal policies and regulations; owning risk management processes, controls and budget management * Develop, lead, and elevate high performing cross functional teams (Marketing, Analyst, Brand, Creative, Operations, Legal, Technology) to drive marketing programs What you’ll bring * An experienced marketing professional with proven track record of developing market leading brand and performance marketing strategies in a highly regulated industry * A long history of building successful brands, through positioning, creative development, advertising, and performance marketing * A clear understanding of how to drive performance across the marketing mix with demonstrable experience leading ROI focused performance marketing teams * Experience building and developing teams in a high performance environment. Able to deeply embed brand values internally and externally * You will be at the forefront of market developments - bringing in external insights and driving investments to keep pace with market developments (specifically, with a focus on AI led marketing channels and tools) * Ability to identify key areas of leverage - engage with senior stakeholders for buy-in - and then able to translate these into a set of clear objectives and deliverables * Highly data literate: able to operate effectively in a high-performing analytical environment whilst bringing empathy to understand our customers and our brand * You are a strong communicator who can drive understanding of the brand, the customer and our growth plans within the organisation * Significant experience managing complex risk management processes - with experience of (or willingness to learn quickly) how to operate within Financial Promotion regulations Where and how you'll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you’re London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you’ll do You’ll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you’ll help us on our mission to Change Banking for Good by: * Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. * Optimising lending decisions to drive sustainable lending growth and improve customer experiences. * Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. * Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you’ll need * Enjoy solving analytical challenges * Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that’s great. No worries if not, as we will help you learn * Strong mathematical and critical thinking skills * An open mindset in your approach to change and personal development * Experience leading a project, and working with people at every level to see it through * A university degree or equivalent * Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you’ll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What’s in it for you We’re set up for growth – and that means in our people, as well as our business. You’ll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you’ll get: * Pension and bonus schemes * 25 days’ holiday (and the option to buy up to 5 more) * Private medical insurance * Season ticket loans * Cycle to work scheme * Enhanced parental leave If you’re based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits ___ What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

2nd Line IT Support Engineer Join a dynamic IT support environment delivering 2nd line technical support, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from£32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION:Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft 365 and Azure cloud services. You will also contribute to service desk operations, ensuring incidents are resolved efficiently. The 2nd Line IT Support Engineer will collaborate with colleagues, provide VIP support, assist with field engineering tasks and contribute to continuous improvement initiatives within a structured ITIL environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: • Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat, • Escalation Handling: Take ownership of complex issues escalated from 1st Line support, • Microsoft Support: Provide support across Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune and Autopilot, • Cloud Administration: Assist with Azure services, DNS, DHCP and infrastructure monitoring tools, • Onboarding Support: Configure devices, user accounts and access permissions for new starters, • Vendor Liaison: Work with third-party suppliers to resolve application and system issues, • SLA Management: Manage priority tickets and ensure delivery within agreed service levels, • Documentation: Maintain accurate records, updates and technical documentation, • VIP Support: Deliver high-quality support to senior stakeholders, • Field Support: Provide onsite support when required and cover field engineer absence, • Team Collaboration: Support colleagues and contribute to a positive, solution-focused team environment CANDIDATE REQUIREMENTS • Previous experience in a 2nd line or technical support role within an IT helpdesk or service desk environment, • Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and cloud technologies, • Experience with Azure administration, Active Directory and endpoint management tools, • Knowledge of ITIL processes and incident management best practice, • Ability to manage multiple priorities and work to SLAs, • Excellent communication and customer service skills, • Experience providing remote, onsite and user-facing support, • Strong problem-solving and critical thinking ability, • A proactive approach to continuous improvement and professional development BENEFITS • Performance based bonus (up to £8,000), • Hybrid working (two days working from home), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14629 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Company: Live Nation Department: International Data and Audience Location: Farringdon, London Reports to: Director, BI & Analytics, International Working Hours: Full time Job Type: Permanent Role Description We’re looking for an Analytics Engineer to play a critical role in enabling data access, platform operations, and analytical data modelling across Live Nation's international data ecosystem. You will work with rich datasets and manage data workflows in large-scale data environments, ensuring reliable and performant data access in Databricks, BigQuery, Tableau and Data Studio. You will lead the design and development of scalable data models and transformation layers that enable self-service analytics, while supporting high-impact BI outputs where needed. Working closely with Data Engineering, analysts, and business stakeholders, you will drive data migration, integration, and platform improvements, while contributing to the delivery of high-quality dashboards and analytical outputs. What we can offer you Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent. Who you are Competencies / Skills / Knowledge / Experience • Proven experience in Analytics Engineering or data modelling / BI engineering roles, with ownership of data platforms and enablement of analyst teams, • Experience designing and owning robust data pipelines, modular data models, and scalable analytical datasets in large-scale, cloud-based environments, • Strong hands-on expertise with Databricks, BigQuery, and advanced SQL, building performant transformation layers (Python a plus), • Comfortable working across multiple stages of the data lifecycle, from ingestion and transformation through to modelling and visualisation, • Ability to deliver production-grade BI outputs (Tableau, Looker Studio) and translate data models into performant semantic layers, • Experience enabling self-service analytics through well-structured datasets, testing, version control, and documentation, • Strong understanding of platform administration (e.g. service accounts), performance optimisation, data quality, and governance within modern data platforms, • Strong stakeholder collaboration skills, partnering cross-functionally with Data Engineering, Analytics, and regional teams Behaviours • Analytical, proactive mindset with strong problem-solving ability and business acumen, • Comfortable working in fast-paced, cross-functional environments, with a continuous learning mindset What the role includes • Lead and evolve the Databricks analytics platform, ensuring scalable, governed, and high-quality data for analytics and BI use cases, • Manage and optimise data workflows across Databricks and BigQuery, including migration and consolidation to improve performance, efficiency, and reliability, • Design and implement scalable, reusable data models and transformation layers using SQL and Python, • Develop and maintain core analytical datasets (e.g. customer, behavioural, reporting layers) aligned to best practices in modelling and performance optimisation, • Support and Enhance BI solutions (Tableau / Google Data Studio), ensuring performant data connections and high-impact dashboard delivery where needed, • Enable analysts through data access, query optimisation, and best practices for working with centralised data models, • Manage service accounts and platform configurations, ensuring secure and reliable data access, • Partner with local stakeholders to standardise metrics, data definitions, and transformation logic across regions Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. The Company Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. APPLICATION DEADLINE: Sunday 17th May 2026. We reserve the right to close applications at any time so encourage early application where possible. #LI-SL1 Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

This is a permanent shift-based role on a 4-on 4-off basis (including nights and weekends), 12 hours per each shift. You will be required to work out of both Maidstone and Dartford sites, so the ability to get to both sites is essential. About Us Custodian Data Centres is an award-winning innovative Data Centre, Network and Cloud services provider based in Maidstone and Dartford, Kent. We are seeking a Data Centre Engineer to join our forever growing team. We have been operating for over 12 years and are proud to have achieved 100% uptime for the entirety of that period. We design, build and manage everything in house – you’ll be part of the team behind this. The Role We have an opportunity within our DC Engineering team for an enthusiastic individual who is keen to learn and put those skills to use in a working environment, keeping businesses up and running around the world. The role is split across both our Maidstone and Dartford premises on a rota pattern. The role offers ample opportunity to gain exposure to multiple technologies. You will be involved in monitoring and adjusting cooling and electrical systems, onboarding new clients and providing client support via telephone, email and in person within the data centre. As well as the experience you will gain, you will be a part of a small team behind one of the most well-connected networks in the UK. In turn, we will also provide you with free U space if you wish to build your own lab. Main Roles and Responsibilities: • Providing support and remote hands for clients, • Running and testing cables for the network and infrastructure, • Diagnosing and resolving hardware issues, • Use of monitoring systems to identify potential issues, • Network and workstation troubleshooting Candidates with the experience or relevant job titles of IT Helpdesk Technician, Systems Engineer, Helpdesk Support, Junior Network Engineer, Data Centre Engineer, Data Centre Operations Specialist, Data centre Infrastructure Engineer, Data Centre Systems Engineer, Data Centre Technician, or Data Centre Network Engineer, will also be considered for this role. If you are a Data Analyst or similar, please DO NOT apply. Requirements The successful applicant will: • Have excellent communication skills, • Have a keen attention to detail and a strong customer service orientation, • Have good IT troubleshooting skills, • Have good analytical skills, • Have basic knowledge of Windows and Linux environments, • Have a basic understanding of computer networking, • Have a full UK driving licence and be willing to commute to both our premises in Dartford and Maidstone easily What We Offer / Benefits: • Night Shift Allowance per night shift worked, • A challenging and rewarding environment, • The opportunity to learn new technologies, • Private health insurance after completion of probationary period, • Free secure onsite parking, • Encouraged personal development, • Up to 28 Days Paid Holiday (extra based on length of service), • Free Virtual Machine for staff members, • Top of the range Cisco Lab onsite, • Generous pension scheme, • Potential for Exam Funding (i.e. CCNA, CompTIA Security+ etc.), • Salary: £25,750 – £30,000 per annum

Service Desk Analyst (1st Line) London (NW6) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise? We're looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients' IT needs. About the Role As a Service Desk Analyst, you'll play a vital role in ensuring our clients receive fast, friendly, and effective support. You'll handle incoming requests, diagnose and resolve issues efficiently, and help keep businesses running smoothly every day. Key Responsibilities • Act as the first point of contact for client IT requests and issues via phone, email, and our ticketing system, • Diagnose and resolve 1st line tickets within agreed target resolution times, • Accurately log, classify, and document tickets with clear, detailed notes throughout their lifecycle, • Deliver outstanding customer service and a positive experience at all times, • Manage your personal ticket queue, prioritise workload, and escalate issues following internal processes, • Liaise with third-party vendors and partners to resolve complex issues, • When required, take on the dispatch role — allocating incoming requests and balancing team workloadsWhat We're Looking For, • Excellent customer service, telephone, and client-facing skills, • Previous experience providing IT support (1st line or helpdesk), • Strong troubleshooting skills with Windows OS and Microsoft Office, • Hands-on experience (or solid understanding) of Active Directory, Group Policy, DNS, Office 365, and SharePoint, • A keen interest in networking technologies, • Ability to build, configure, administer, and support Windows devices (laptops, desktops, etc.), • Clear verbal and written communication skills — able to explain technical issues to users of all skill levels, • A genuine passion for learning new technologies, demonstrated through certifications, personal projects, or self-study, • Strong team player who is also highly self-motivated, • Calm, professional approach when dealing with difficult or demanding situationsWhat We Offer, • Hybrid working arrangement (3 days a week office, 2 days remote), • Opportunity to work with a variety of clients across different industries, • A supportive, enterprising team environment that values performance, service, and continuous improvement Ready to apply? Please send your CV and a short covering note explaining why you're a great fit for this role.

Are you looking for a Security role within a dynamic, innovative financial technology organisation? If so, we are recruiting for a Cyber Security Engineer to join our Cyber Security team! The Role Working alongside the team you will help to design, develop, and mature the companys cyber security capability, including the selection, implementation, and management of security tools/technologies, focused on detection, prevention, and analysis of security threats. This role offers a great opportunity to help define and shape the security function within a collaborative IT department, ensuring the protection of customer assets. Responsibilities include • Work with technology and business teams to deliver security processes, technologies and controls, acting as the authority on security related queries., • Define, design, implement, and maintain security solutions appropriate to the business needs., • Support the definition, execution and continuous improvement of key cyber security processes including vulnerability & patch management, security incident response, security monitoring, endpoint security, identity and access management, network security, and cryptography., • Assist with developing and maintaining security policies, processes and incident response management plans and playbooks., • Prepare and document standard operating procedures and protocols., • Provide expertise on security requirements into core technology processes like asset management, change management, third-party management, technology development & acquisition, configuration management, etc., • Minimum of 2 years experience in a Security Engineer/Analyst, role focusing on designing and implementing security solutions and managing security infrastructure., • Previous experience working within a financial services environment and a working understanding of relevant regulations., • Experience and in-depth technical knowledge of deploying, maintaining, and configuring a wide range of security technologies within a large and complex environment (anti-malware/EDR, SIEM solutions, vulnerability scanners, patch management, CASB, DLP, penetration testing tools, etc.), • Knowledge of TCP/IP and related network protocols: knowledge of standard network protocols like TCP, ARP, ICMP, DHCP, DNS, HTTP, SNMP, VPN etc., and accompanying protocol/packet analysis/manipulation tools., • Understanding of key operating systems and network appliances and the ability to assess their security posture based on their configuration/deployment., • Experience of working effectively with a variety of stakeholders from different technology and business teams., • Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), or Certified Information Security Manager (CISM)., • Strong knowledge of Operating System security and system hardening concepts such as CIS Benchmarks., • Experience in working with information security frameworks and regulatory requirements including ISO27001, NIST, PCI DSS, GDPR, Cyber Essentials. We offer a competitive remuneration package, including company discretionary bonus, excellent pension contributions, an attractive staff share scheme, BUPA health insurance, buying and selling of annual leave and sponsorship of relevant professional qualifications. The role is based in our central London office, working a minimum of two days a week in the office and three days a week from home. About Us Transact is a leading UK investment wrap platform for financial advisers and their clients. Our culture is collaborative, inclusive and open-minded. We work hard to continually challenge the way we do things to maintain our market leading status. As a customer-centric and client focused business, we put our clients, like Mrs Miggins, at the heart of everything we do. Our platform enables clients and their advisers to manage their financial portfolio in one single online place, and is supported by unrivalled personal service. Our goal is to make all aspects of portfolio management as easy and efficient as possible for everyone involved, through the features we develop, our integrations with other systems, and the support we provide. Our purpose: We enable the Miggins family and their adviser to hold their investments on a single platform across wrappers. We provide custody, tax wrapping, trading and reporting.

An entry-level Service Desk Analyst role focused on delivering high-quality first-line support and an excellent digital workplace experience. You will provide friendly, responsive technical assistance, resolve common IT issues, and support colleagues in using workplace technology effectively, escalating more complex problems where required. Client Details This organisation is a well-established entity within the Not for Profit industry, known for its contributions to research and innovation. Operating as part of a medium-sized team, the company prioritises technological excellence to support its operations. Description • Act as first point of contact for IT support requests via ticketing system and walk-ups, • Resolve common hardware, software and access issues at first-line level, • Log, update and manage incidents and service requests in line with SLAs, • Provide clear guidance to users on Microsoft 365, Teams, OneDrive and workplace tools, • Support device setup, onboarding and offboarding for new starters and leavers, • Assist with basic user access requests, password resets and MFA queries, • Escalate complex issues to second-line teams with clear documentation, • Support asset tracking, equipment setup and basic AV/meeting room technology, • Follow IT processes, security standards and documentation procedures Profile A successful Service Desk Analyst should have: • Experience in a junior IT support or Service Desk role preferred, • Strong customer service skills and a helpful, approachable manner, • Good working knowledge of Microsoft 365 and Windows environments, • Familiarity with ITSM tools such as FreshDesk or ServiceNow, • Basic understanding of devices, applications and user access support, • Ability to follow processes and document issues clearly, • Organised, reliable and able to manage multiple tickets effectively, • Willingness to learn and develop technical skills in a busy support environment Job Offer • Competitive daily rate of £180 - £230 GBP., • Opportunity to work in the Not for Profit industry in London., • Be part of a medium-sized organisation with a focus on innovation., • Chance to enhance your IT skills and gain valuable experience.

Junior IT Support Analyst £30,000 - £40,000 per annum Full time – Central London – Office based 5 days per weekIs this the Junior IT Support Analyst role for you?Crone Corkill are partnering with a longstanding, boutique client who are looking to onboard a Junior IT Support Analyst to focus on 1st/2nd Line responsibilities between themselves and their sister company. Working as part of a newly merged, close-knit team, your key focus will be on Desktop Support for circa 200 London based end users across both businesses. You’ll be one of the main points of contact for IT Support related issues, escalating where appropriate.One business has a Windows/Mac split of 90:10, the other has a Mac/Windows split of 80:20, so they’re looking for someone who can provide experience on both operating systems. They also have the Microsoft E3 license implemented, so experience using the tools within is very advantageous.Given the size of each business, it’s important for my client that the person joining has experience providing IT Support within an SME environment. Candidates without this may not be considered.What will you do as a Junior IT Support Analyst? • Support users in the office, over the phone and virtually, • Solve problems independently and escalate when needed, • Create and administer user accounts on Office 365/Azure and Active Directory, • Perform IT inductions for new starters, manage user permissions, memberships, backups etc, • Log support tickets, then update, escalate, resolve and monitor open tickets according to IT policies, • Install and maintain IT hardware and troubleshoot & resolve issues related to laptops, desktops, mobile devices etc, • Provide updates on hardware & software issues, • Provide support with suppliers/partners when required, • Support Apple products – iPhones are used by most employees and a large amount use Macs within one of the businesses, • Setting up & maintaining AV and conference equipment, • Occasionally travel to different hubs within London for a dayWhat skills do you need to be a Junior IT Support Analyst?, • The ability to work independently on Desktop Support, • Customer service expertise, • Desktop Support in a Windows 10/11 environment, • Solid experience with both Windows & MacOS, • Experience working in an SME environment, • Office 365/Azure admin, • Teams, SharePoint and OneDrive admin experience, • Entra (AAD) & Active Directory admin, • Experience with Apple products (iPhones & Macs), • Intune & Autopilot experience (advantageous), • Knowledge of Networking and/or Information & Cyber Security (advantageous)What’s in it for you?In return, you’ll be joining an experienced team with expertise across infrastructure, architecture and development, with regular involvement in projects and implementations being prevalent. Given the nature of the role between both businesses, it’s genuinely the case that no two days will be the same! You’ll also be responsible for assisting a handful of hubs across London from time to time, giving you the opportunity to work with different teams in interesting environments.

Location: Hybrid (London, Tower Hill 3 days a week) Salary: £45k - £60k depending on experience Employment Type: Full-time About the Role • We’re looking for a commercially minded data professional to help our customers answer the most important question: “So what?”, • As a Customer Insights Analyst, you’ll work closely with clients using our analytics platform, turning their data into clear, actionable recommendations that drive measurable business improvements, • This is a hybrid role combining data analysis, consulting, and customer engagement, with the opportunity to contribute to new business and strategic initiatives What You’ll Do • Analyse customer data within our platform to identify trends, risks, and opportunities, • Translate complex data into clear, actionable recommendations that drive business performance, • Lead regular insight reviews and Q&A sessions with clients, • Act as a trusted advisor, supporting customers to: Improve commercial outcomes, Strengthen data quality and governance and build strong relationships with stakeholders across your customer base, • Support the creation of insight-led sales materials and pitches for prospective clients, • Work closely with founders on strategic projects and evolving our insight offering, • Collaborate with engineering team to shape product development based on client needs, • Support onboarding and ongoing adoption of the platform You’ll typically work with metrics such as • MRR / MRGP metrics: churn, cross-sell, upsell / downsell etc, • ARPU, • Cohort analysis, • Organic growth with / without M&A, • Sales pipeline forecast, • Conversion rates, • Customer sentiment What We’re Looking For • Ideally 3+ years’ experience in a data, analytics, or consulting role, • Exceptional attention to detail, • Strong ability to tell a story with data and influence decision-making, • Confident communicator, comfortable engaging directly with clients, • Commercial awareness. Able to connect insights to revenue, growth, or efficiency, • Experience with BI/analytics tools (e.g. Power BI) a plus What Makes This Role Different • You own the insight layer, not just dashboards but the recommendations that follow, • Direct exposure to clients and real business decisions, • Opportunity to contribute to new business and growth initiatives, • Close collaboration with the founder and leadership team, • A unique blend of technical, commercial, and interpersonal skills About Us • At Kolayo, we make advanced, plug-and-play analytics accessible to leaders in Software, Cybersecurity and IT Managed Service Providers., • At the centre of our approach is the Kolayo Cube - a modular analytics model designed around the core performance drivers shared by businesses of our core sectors, while still adapting to the logic that makes them unique., • Our offices are based in a wework space by Tower Bridge, overlooking St Katharine’s docks. It offers barista coffee all day, after work drinks and lots of co-working space on top of our office.

About the job We are looking for a dynamic Founder Associate to directly support the CEO and Founder in a high-impact, growth-oriented role. This position is perfect for someone comfortable navigating ambiguity and tackling diverse challenges across data, operations, sales, and finance. You’ll join a team of superstars, who figure things out—you’ll be supported, but not handheld. Career stages in this role could look like this: Founder Associate - Commercial Analyst - Commercial Manager - Commercial Lead - Head of Growth - UK Country Manager Salary is between £37,000 - £42,000 Role Description The role will give you exposure to all functions of the business, setting you up to be a great leader and an integral part of the BOLDCUBE journey. A few examples are: Marketing: Lead marketplace commercial strategy on amazon + other marketplaces Oversee global marketing campaigns and retail activations in partnership with the brand team. Collaborate with content and social media teams to ensure local relevance in messaging. Coordinate with PR and agencies to boost BOLDCUBE’s visibility across parenting and toy-related Operations: Audit current workflows across sales, finance, marketing, logistics, and customer service. Map out and document existing SOPs, identify bottlenecks, and suggest improvements. Standardise recurring workflows to reduce founder reliance and improve team autonomy. Sales: Own regions P&L, setting and monitoring quarterly sales targets. Manage existing wholesale and distributor relationships; negotiate terms and performance targets. Forecast sales, oversee demand planning, and align with operations for stock availability. Track performance by SKU and channel, using data to drive decisions and accountability Qualifications • Strong organizational and project management skills, • Analytical thinking, research, and problem-solving capabilities, • Excellent written and verbal communication skills, • Ability to work independently, prioritize tasks effectively, and meet deadlines, • Knowledge or interest in mobility solutions or product-driven businesses, • Proficiency in tools such as Microsoft Office, Google Workspace, or similar software, • Degree in Business, Marketing, Management, or a relevant field (preferred), • Entrepreneurial mindset and enthusiasm for contributing to a dynamic, growing company A little about BOLDCUBE... BOLDCUBE is a bootstrapped, product-based business moving at breakneck speed. Since our start, we set out to revolutionise the world of toys and wheeled goods—breaking away from dull, overpriced options. Empowered by creativity and a spirit of adventure, our products stand out with quality, variety, and a kick. BOLDCUBE are the #1 toy scooter brand across multiple markets including the UK, EU + in 30 more countries. Leading with data, we are disturbing the toy industry with growth and no sign of slowing down. We are also partnering with major brands like Little Tikes and Lamborghini, to build their scooters! Our charismatic designs quickly gained traction globally. Today, we’re proud to inspire riders of all ages in over 40 countries to fall in love with a new style of travel that brings positive change to their lives. Join us on our journey as we inspire our riders to fall in love with this new style of travel which continues to bring a sense of positive change to their lives.

About the Role: Grade Level (for internal use): 13 Position Summary: We are seeking a dynamic and innovative Product Manager, with an Investment Bank / Capital Markets Operations, Client Onboarding background, for our Counterparty Manager product suite- including CLM Pro, Onboarding Accelerator, Outreach360, Request for Amendment, KYC Services, and Managed Service offerings. This individual will be responsible for fostering relationships with clients, driving strategic initiatives and roadmaps, and owning the end-to-end product delivery from solution design thru execution. The ideal candidate will explore ways to incorporate the latest technology and AI components to evaluate new and innovative solutions that address customer challenges across the client lifecycle processes. Key Responsibilities: • Define product vision, strategy, and roadmap; ensure user stories align with objectives., • Develop workflow and process diagrams; troubleshoot technical issues., • Communicate with clients to interpret and deliver on business and technical needs, • Collaborate with cross-functional teams to deliver tailored solutions that meet client requirements and drive business growth., • Utilize creative problem-solving skills to address challenges and develop innovative strategies and solutions that enhance client satisfaction and retention., • Demonstrate agility by pivoting quickly in response to changing market conditions and client demands., • Gather and analyze business requirements to deliver robust, commercial solutions., • Author detailed functional specifications and collaborate closely with Commercial, UI/UX, Development, and QA teams.Desired Behaviors:, • Growth Mindset: Embrace challenges and view failures as learning opportunities, consistently seeking ways to improve and innovate., • Creativity: Approach problems with an open mind, generating unique solutions that align with client needs and market trends., • Agility: Exhibit flexibility and adaptability in fast-paced environments, making informed decisions to drive success., • Collaboration: Work effectively with internal and external stakeholders, fostering a culture of teamwork and shared success., • Client-Centric Approach: Prioritize client needs, ensuring exceptional service delivery and long-term partnerships.Qualifications:, • 5-7 years of experience in a client onboarding or client lifecycle role within the financial services industry OR 6-8 years as a Product Manager or Business Analyst, preferably in financial markets., • Background/understanding in financial technologies, • Strong analytical skills with the ability to interpret market data and client feedback to inform strategic decisions., • Excellent communication and interpersonal skills, with a track record of positive client and stakeholder management skills., • Demonstrated ability to lead projects effectively, driving results in a collaborative environment., • Familiarity with KYC and regulatory compliance requirements is a plus.What We Offer:, • Competitive compensation package and performance-based bonuses., • Opportunities for professional development., • A client-centric company culture that values exceptional onboarding experiences and long-term partnerships., • Employee referral program with incentives for referring candidates with relevant experience. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: Know Your Rights: Workplace discrimination is illegal 10 - Officials or Managers (EEO-2 Job Categories-United States of America), PDMGDV103.2 - Middle Management Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)

About epx Epx, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment - one building at a time. The Role: We are seeking to build a talent pool for a dynamic and customer-centric Customer Success Manager (CSM). CSMs are pivotal in driving account growth through strategic relationship management and solution expansion and we are looking for expressions of interest as we plan to grow our team. The ideal CSM will be a trusted advisor to our customers, deeply understanding their business needs and proactively identifying opportunities to enhance value through our platform. What You’ll Do: • Deliver Success: Ensure all contracted services are delivered smoothly and meet customer expectations., • Own the Relationship: Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements., • Drive Growth: Lead renewals, retention, and identify opportunities to expand account value through up-sell and cross-sell., • Enable Customers: Run onboarding and training to maximise platform adoption and customer confidence., • Collaborate Internally: Work cross-functionally to ensure seamless service delivery and champion the customer voice., • Share Insights: Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes., • Be the Expert: Develop deep expertise in the EDGE Industrial platform and its underlying IoT technologies. What We’re Looking For: • Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS, IoT, and/or property sectors., • Strong commercial acumen with a track record of growing customer accounts., • Excellent communication, presentation, and stakeholder management skills., • Ability to understand and explain technical concepts to non-technical audiences., • Experience working with transport, logistics, or industrial customers is a plus., • Comfortable working in a fast-paced, evolving environment with a high degree of autonomy. What We Offer: • Hybrid working conditions (3:2), • Competitive salary and benefits including Mental Health Leave, and Health insurance., • Career growth opportunities with senior leadership exposure, • Be part of the fast-growing prop-tech sector focused on sustainability Why epx? We embrace change, celebrate wins, and strive to make a positive impact every day. We value diversity and encourage applications from all backgrounds. Apply Now! Submit your CV and join us in creating a sustainable future.

Job Title: Service Assurance Analyst Location: London - Office-based Hours: Standard business hours – 9am to 5pm (Mon–Fri) Salary: £43,000 – £45,000 plus excellent benefits Overview Responsible for providing advanced technical support and ensuring stability of critical IT services for a mid-sized, multi-region user base. Focus on resolving incidents efficiently, maintaining system availability, and supporting business operations. Key Responsibilities Incident & Problem Management • Own incidents and service requests through to resolution, • Troubleshoot complex technical issues across systems and applications, • Conduct root cause analysis and follow best practice processes Service Monitoring & Assurance • Monitor system performance and availability, • Respond to alerts and proactively prevent issues Technical Support • Support Windows environments (cloud and on-premises), • Work with Azure Entra, Intune and Defender, • Administer enterprise productivity and identity platforms, • Manage device, network, and application support issues, • Assist with infrastructure including servers, storage, and security Collaboration & Escalation • Work with internal teams and third-party providers, • Escalate where needed while retaining ownership, • Support major incident processes Service Improvement • Identify reliability and performance improvements, • Maintain documentation and knowledge base, • Support upgrades and maintenance Communication • Provide clear updates to users and stakeholders, • Deliver high-quality customer service Skills & Experience Essential: • Experience in IT support/service desk roles, • Strong troubleshooting skills, • Confident using Azure, Entra and Intune, • Familiarity with ITSM tools, • Understanding of IT service management processes Desirable: • Experience in regulated environments, • Knowledge of cloud platforms, directory services, device management, and networking fundamentals Attributes • Analytical and problem-solving mindset, • Strong communication skills, • Ability to manage multiple priorities under pressure, • Team-oriented and service-focused Qualifications • Relevant IT qualification (desirable), • IT service management certification (preferred), • Technical certifications (advantageous) This organisation offers: • Competitive salary, • Annual bonus, • Fantastic pension scheme, • Private health insurance, • Ongoing professional development and progression opportunities, • Travel opportunities

Helpdesk / Service Desk Analyst\n\nLocation: Barnet\nFull-Time | Permanent\nSalary: £30,000 – £35,000 per year\n\nWe are looking for a reliable and customer-focused Helpdesk / Service Desk Analyst to join a busy support team. This is a key role, acting as the first point of contact for internal users and clients, helping resolve technical issues and ensuring smooth operations across the business.\n\nThe Role\n\nAs a Helpdesk Analyst, you will provide frontline support for IT and technical enquiries. You will log, monitor, and resolve requests and incidents, escalating where necessary, and ensuring high levels of customer satisfaction. The ideal candidate will be organised, communicative, and confident working in a fast-paced environment.\n\nKey Responsibilities\n\n * \n\n Act as the first point of contact for helpdesk enquiries via phone, email, or ticketing systems\n\n * \n\n Log, manage, and progress incoming support requests and incidents in line with agreed service levels\n\n * \n\n Troubleshoot and resolve basic technical issues, escalating more complex problems as needed\n\n * \n\n Provide excellent customer service, keeping users informed of progress and outcomes\n\n * \n\n Maintain accurate records of support activity and resolutions\n\n * \n\n Support users with software, hardware, and system access issues\n\n * \n\n Assist with routine system monitoring and reporting\n\n * \n\n Follow helpdesk processes and procedures to ensure consistency and quality\n\nSkills & Experience Required\n\n * \n\n Previous experience in a helpdesk, support, or technical support role\n\n * \n\n Strong communication and interpersonal skills\n\n * \n\n Ability to work methodically and prioritise multiple tasks\n\n * \n\n Good problem-solving skills with a customer-focused mindset\n\n * \n\n Comfortable using ticketing systems and basic IT tools\n\n * \n\n Confident working independently and as part of a team\n\nDesirable (but not essential):\n\n * \n\n Experience with CRM, CAFM, or service management systems\n\n * \n\n Basic IT knowledge (software troubleshooting, user account management, etc.)\n\nPersonal Attributes\n\n * \n\n Professional and friendly manner\n\n * \n\n Patient and helpful when dealing with enquiries\n\n * \n\n Organised with strong attention to detail\n\n * \n\n Willingness to learn and develop new skills\n\nWhat’s on Offer\n\n * \n\n £30,000 – £35,000 per year\n\n * \n\n Supportive and collaborative team environment\n\n * \n\n Opportunities for training and career progression\n\n * \n\n A role with real impact in helping users get the most from their systems\n\nDue to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.\n\nNouvo Recruitment London Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

We are GlobalLogic, a Hitachi Group Company and a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise - we help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. At GlobalLogic, we have a strong track record of successfully delivering ground-breaking Cloud, Data & Digital Transformation programmes and we have an international reach working with a wide variety of projects and customers. Our approach enables companies to “build the exceptional” and be fit for purpose in the 21st century. We are seeking a Contract Data Integration Engineer within a niche team to provide data/integration, data quality, pipelines and integration layers to clients' platforms. Entailing pipeline development and maintenance, data quality profiling and monitoring, reconciliation and enrichment workflows, graph modelling, and stakeholder reporting on metrics. Ideally you will possess data quality analyst capabilities and/or focus on pipeline architecture, Kafka integration patterns, and export service development. These roles will entail writing production code, both will engage with data quality, and both will contribute to the broader service codebase. Our Contract Assignments are Inside IR35, hybrid working. Initially 6-9 months. About the role/Experience with: • Experience with Python for data pipelines, export services, ETL, reconciliation, profiling scripts, • Data quality assessment, • Apache Kafka, • PostgreSQL for data modelling, query design, migrations etc, • Data modelling and schema design, • Experience of C# to be able to contribute to existing service/integration codebase, • Memgraph or other graph databases / Cypher, • Jupyter notebooks; ETL/ELT; Git/GitHub workflows and automated testing, • Elasticsearch, Data visualisation, CI/CD About you (ideally): As a Data Integration Engineer you’ll be integral to our client facing delivery teams, working with clients to design and build their technology enabled platform solutions. ● You will be responsible for providing technical thought leadership on client engagements ● You will actively contribute to development team activities and technical solutions where strong attention to detail is required ● You will be hands on in projects, taking a lead in the design and development of solutions as well as providing technical guidance and validation to the wider team, working on critical cloud-based complex application solutions that can be deployed automatically ● You will be responsible for stakeholder management, building client relationships and identifying new opportunities We hire based on expertise, potential and enthusiasm to make a difference, then we give you the tools and skills you need to create impact. This role is based in our UK&I region. Why work at GlobalLogic. Our goal is to build an inclusive, positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.

Manpower are currently seeking an interim Data and CRM Analyst, to work with our global FMCG client The Magnum Ice Cream Company, renowned for brands such as Magnum, Ben & Jerry's, Cornetto and Wall's, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 6 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £52,500 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. You would be responsible for managing the CRM system (Salesforce), day-to-day field sales admin tasks, analyses of sales data, and identifying growth opportunities and efficiencies, as part of the Out of Home department which consists of different sales teams (Trade, KAM and Field). Your insights will directly influence who we visit, when, and with what message—ensuring every sales conversation counts. You will work together with the various sales teams to initiate opportunities as well as integrate digital tools into the teams to ensure the contact strategy includes both digital and physical. You will stimulate a culture within OOH where data insights, innovations and digital improvements are continuously considered. Key Responsibilities Salesforce & Field Sales Admin • Own the daily maintenance and optimisation of our CRM (e.g. tagging, lead status, follow-ups)., • Support the field sales team with visit planning, action tracking, and customer data updates., • Ensure customer and lead information is complete, clean, and actionable. Sales Data Analysis & Targeting • Analyse sales performance data across regions, channels, and customer types., • Identify top-performing locations, lapsed accounts, and white space opportunities., • Recommend who to visit, when, and why, based on real data. Journey Planning & Sales Strategy • Use data to prioritise account visits and actions (e.g. restock, upsell, promotional planning)., • Help shape strategic route planning to maximise sales efficiency and coverage., • Surface actionable insights to the sales team through dashboards, reports, or planning tools. Omnichannel Contact Strategy • Collaborate with digital and marketing teams to develop a seamless customer journey., • Integrate digital touchpoints (e.g. email, SMS, WhatsApp) with physical sales visits., • Ensure customers hear from us in the right way, at the right time, across all channels. New Business & Growth Development • Source and prioritise new leads using data (e.g. location gaps, venue type trends, seasonality)., • Highlight high-potential existing accounts for expansion (e.g. adding SKUs, secondary sites)., • Assist in building smart targeting lists for promotions, campaigns, and new launches. Key Requirements • Salesforce administration experience in enterprise settings (ideally FMCG or foodservice)., • Strong working knowledge of Excel/BI tools (e.g. Power BI, Tableau)., • Strong knowledge of Sales Cloud and Service Cloud., • Experience with automation tools and integration of third-party applications., • Proficiency with declarative tools: Flow, validation rules, reports., • Experience with data management and basic SOQL., • Excellent data analysis skills and familiarity with reporting tools., • Experience analysing sales data and translating it into clear commercial actions., • Comfortable collaborating with field sales teams, digital marketers, and leadership., • Understanding of omnichannel B2B customer engagement is a strong plus., • A passion for innovation and technology., • Data-driven but commercially minded—you know how to find the story in the numbers., • Highly organised, detail-focused, and able to manage multiple priorities., • Great communicator—clear, concise, and comfortable sharing insights with different teams. Additional Information Kingston working environment: • Contractors who are based at Kingston will be eligible to get free parking at a local carpark, • There is a Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products., • A canteen, • A Gym is available for use on the Ground Floor (with subscription)., • Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.

Job Title: Product Business Analyst Department: Product Location: Hybrid (split between Kingston Upon Thames office and home-working) Country: UK Level: Individual Contributor Reports to: VP Product Contract Type: Permanent / Full-time Contracted Hours/Days: 37.5 hours / 5 days per week About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose of the Role The purpose of the Product Business Analyst role is to strengthen the Product function by translating customer needs, product strategy, and technical requirements into clear, testable documentation for software, firmware, and QA teams. The role ensures that product behaviour, workflows, and requirements are well understood across teams, supporting consistent delivery and helping maintain high product quality. Key Responsibilities The following outlines the principal responsibilities of the role. This list is not exhaustive and may be updated to reflect business needs, provided it remains aligned with the overall purpose of the position. Requirements & User Stories (Software & Firmware) • Ensure backlog items are well‑defined, prioritisation‑ready, aligned to product goals and meet agreed definitions of readiness before entering development., • Break down high‑level product initiatives into epics, user stories, and clearly scoped deliverables., • Lead the creation of detailed user stories and acceptance criteria for software and camera firmware development., • Translate hardware PRDs and system constraints into supporting software and firmware requirements., • Define functional and non‑functional requirements, including edge cases and error handling. Development & Testing Collaboration • Work closely with Software Development and QA teams to clarify requirements and resolve questions., • Support test planning by ensuring acceptance criteria are clear, complete, and testable., • Assist with defect triage by documenting expected behaviour and reproduction steps. Product Documentation • Document existing (“as‑is”) and future (“to‑be”) product behaviour., • Produce workflow diagrams, state flows, and interface descriptions to support development and testing., • Act as a central point of reference for product behaviour and feature definitions., • Help draft release notes ensuring they accurately reflects delivered functionality and known limitations., • Maintain clear records of behavioural changes across product versions. Customer Feedback & Service Delivery Interface • Support the collection and analysis of customer feedback and customer experience insights for incorporation into structured requirements., • Work with Service Delivery to triage support issues and log defects requiring development. Team Relationships • Work under the direction of the VP Product, supporting product strategy and delivery., • Collaborate closely with Software Development and Testing teams., • Interface with Sales Engineering to understand customer usage patterns and feedback., • Support cross‑functional alignment by ensuring shared understanding of product behaviour. Health and Safety • Comply with all company Health & Safety policies and procedures., • Support product safety activities through accurate documentation and requirement definition where applicable. Learning and development • We encourage continuous professional development and support learning through on-the-job experience, feedback and access to relevant training opportunities. You are expected to take ownership of your development and maintain up-to-date knowledge of sector trends, technology and best practice relevant to your role. Qualifications, Skills and Experience Essential • 3–5 years’ experience as a Business Analyst or Product/Technical BA within a SaaS or technology-led environment, • Demonstrable experience writing high-quality user stories and acceptance criteria for software delivery teams, • Proven ability to translate high-level product strategy into detailed, structured requirements, • Experience working in Agile/Scrum environments with cross-functional engineering and QA teams, • Experience documenting both functional and non-functional requirements, • Strong ability to break down complex problems into clear, structured deliverables, • Comfortable working across Product, Engineering, QA, Sales Engineering and Service Delivery, • Able to manage upwards effectively by providing clarity, progress updates and structured recommendations, • Works effectively with developers and testers to ensure shared understanding, • Strong communication and interpersonal skills, with the ability to build effective working relationships., • Demonstrates a growth mindset, with adaptability, curiosity and a commitment to continuous improvement., • Strong emotional intelligence, including self-awareness, empathy and sound judgement. Desirable • Bachelor’s degree in Business, Computer Science, Information Systems or related discipline, • Experience working with hardware-software integrated products, • Familiarity with compliance-driven or regulated environments, • Experience using tools such as Azure DevOps, • Exposure to firmware or embedded systems environments Key Metrics for Success The key metrics to be successful in this role are: 1. Requirements Quality & Readiness • % of backlog items meeting agreed Definition of Ready before entering development, • Reduction in requirement-related rework or clarification during sprint execution, • Low incidence of requirement-related defects post-release 2. Delivery Effectiveness • Stories delivered within sprint without requirement-driven blockers, • Acceptance criteria consistently testable and aligned with QA outcomes, • Clear documentation available ahead of development start 3. Cross-Functional Alignment • Positive feedback from Engineering and QA on clarity and completeness of requirements, • Reduced ambiguity and fewer clarification cycles during development, • Strong working relationships across Product, Engineering and Service Delivery 4. Product & Customer Impact • Structured incorporation of customer feedback into documented requirements, • Improved traceability between customer need, requirement and delivered feature, • Accurate release notes reflecting delivered functionality 5. Continuous Improvement • Ongoing refinement of documentation standards and templates, • Contribution to improved Product processes and backlog hygiene, • Maintenance of clear records of behavioural changes across product versions

Job Title: BTL Support Analyst\n\nLocation: West London\n Salary: £27,500 per annum\n Employment Type: Permanent\n Sector: International Banking\n\nAbout the Role\n\nAn international bank based in West London is seeking a BTL Support Analyst to join its Intermediary Services team. This permanent role offers an excellent opportunity to support the growth of the Bank's Buy-to-Let (BTL) mortgage business by working closely with brokers, internal sales teams, and key stakeholders to deliver a seamless end-to-end customer journey.\n\nReporting to the Head of Intermediary Services, you will play a vital role in managing the BTL pipeline, supporting case origination, and ensuring efficient progression from packaging through to completion.\n\nKey Responsibilities\n\nSupport Buy-to-Let sales activity by providing excellent service to brokers and customers, while managing the internal execution process\n\nAct as the key liaison point for intermediaries, ensuring smooth progression of cases through packaging, review, valuation, and completion stages\n\nBuild and maintain strong relationships with brokers, keeping them informed of products, lending criteria, and packaging requirements\n\nProvide regular updates to Business Development Managers (BDMs) and brokers on case progress, outstanding actions, and escalations\n\nMaintain key management information (MI) to track and demonstrate progress across the sales pipeline\n\nEfficiently manage the business pipeline by diarising, monitoring milestones, and following up on leads\n\nSupport brokers with case submissions, ensuring quality and accuracy of applications\n\nLiaise closely with internal stakeholders including Sales, Products, Underwriting, Credit Administration, and Intermediary Business Delivery\n\nEnsure full compliance with bank policies, procedures, and relevant regulatory requirements\n\nUndertake general administration, reporting, and communication duties\n\nOccasionally attend business meetings, networking events, or industry functions to promote brand awareness and identify new opportunities\n\nCarry out any additional responsibilities as delegated by line management\n\nSkills & Experience Required\n\nProven experience in Buy-to-Let mortgages and intermediary-based lending\n\nStrong relationship management and business execution capability\n\nGood understanding of the mortgage marketplace and broker environment\n\nExperience liaising with multiple internal and external stakeholders\n\nSound understanding of the regulatory environment and its impact on mortgage business\n\nAbility to manage multiple cases simultaneously and work under pressure\n\nStrong organisational, communication, and interpersonal skills\n\nSelf-motivated, able to work on own initiative, and adaptable to change\n\nMethodical, tactical, and commercially aware approach with a collaborative mindset\n\nWhy Apply?\n\nThis is an excellent opportunity to join a well-established international bank, offering stability, exposure to the Buy-to-Let mortgage market, and the chance to build strong industry relationships within a supportive team environment.\n\nIf you'd like, I can

Fleet Operations Analyst Location: Stockley Park & London Contract: 12-month (Full-time, office-based; minimum 3 days/week onsite) Role Overview: Responsible for managing day-to-day fleet operations in collaboration with preferred suppliers, acting as the central point of contact for employees within the company car scheme. The role focuses on delivering excellent customer service, ensuring smooth operational processes, and producing accurate fleet reporting. Key Responsibilities: • Manage daily fleet operations in partnership with external fleet suppliers, • Serve as the primary contact for employees within the company car scheme, ensuring a high-quality service experience, • Produce and maintain fleet reports, including fuel audits, payroll data, and taxable benefit reporting, • Coordinate weekly HR data transfers, supporting onboarding and offboarding processes, • Maintain and manage surplus vehicle logs, ensuring efficient vehicle reallocation in line with company policy, • Conduct quarterly emissions and sustainability reporting as directed, • Lead or support operational meetings with fleet suppliers, • Support additional fleet management activities as required Key Skills & Experience: • Strong written and verbal communication skills, • Excellent attention to detail, with strong numerical and analytical ability, • Proactive, “can-do” attitude with strong stakeholder management skills, • Ability to problem-solve, prioritise, and manage multiple tasks effectively, • Proficiency in Microsoft Excel, Word, and PowerPoint (Tableau desirable)

About Us We are not your run-of-the-mill bank. It's our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We’ve built a culture rooted in purpose, passion, and a healthy dose of humanity. Joining Alpha Bank London isn’t just about a career - it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. Whether you’re starting out or stepping up. You’ll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact. We believe in doing well and doing good. That means more than closing deals; it’s about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed. Ready to make your mark? Let’s do it. Together. The Role The Digital Platforms Technical Analyst plays a critical role in maintaining end‑to‑end technical visibility across core banking, card processing, and digital channels. Working closely with internal Business, Operations, and IT teams, as well as external managed service providers, you will ensure effective system integration, platform stability, and strong governance. This role combines hands‑on technical analysis with stakeholder engagement, requiring the ability to investigate incidents, challenge vendor outputs, and clearly articulate technical issues and their operational impact. What You’ll Do • Maintain end‑to‑end technical oversight across core banking, card processing, and digital banking platforms, • Act as the bank‑side technical liaison for managed service providers and third‑party vendors, • Analyse incidents, challenge vendor root cause analysis, and support long‑term fixes, • Support system integrations, UAT, release validation, and change governance, • Work closely with Core Banking, Cards Operations, Customer Services, and IT teams, • Analyse card transactions, payment routing, authorisation, clearing, and settlement flows, • Translate technical issues into clear operational and business impact, • Support scheme changes (Visa / Mastercard) and regulatory-driven initiatives such as PSD2 and SCA, • Identify risks, recurring issues, and opportunities to improve platform stability and resilience What We’re Looking For • Experience in banking, payments, fintech, or digital platforms, • Exposure to card issuing, payment processing, or digital banking environments, • Strong understanding of API-based integrations and system-to-system interactions, • Experience working with third‑party vendors or managed service providers, • Strong analytical, problem‑solving, and stakeholder management skills, • Ability to clearly explain technical issues to non‑technical audiences Why Join Us? At Alpha Bank London, our values shape everything we do: • Innovation – Contribute ideas to improve processes and efficiency., • Collaboration – Work closely with a supportive team to achieve shared goals., • Excellence – Deliver accurate, high-quality work that makes a difference., • Delivery – See the results of your efforts in real-time operations., • Empowerment – Take ownership of your tasks and build skills for your next career step.

Junior Investment Operations Analyst\n\nLocation: Dual office location - Croydon or Cannon Street (minimum 3 days office-based - Croydon is our Head Office where the Investment Operations team are based)\n\nSalary: £40,000 to £42,000 per annum plus Civil Service Pension\n\nTenure: Permanent\n\nPosition type: Full Time\n\nAt the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.\n\nOur award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide.\n\nWe’re looking for a Junior Investment Operations Analyst to join our Investment Operations team to contribute to all Trade Support and Data aspects of the Investment process of the PPF.\n\nResponsibilities will include the maintenance of trading records and other first line support duties, using BlackRock, Aladdin. Additionally, applicants will support trade processes for internal and external trades, data integrity checking including investigating any differences and monitoring of daily inbox flows to ensure routine checklists are complete.\n\nWe’re looking for an individual with experience working within an investment environment and exposure to a range of investment products, such as fixed income, equities and derivatives. You’ll have experience in delivering high‑quality customer service, including supporting the resolution of queries, issues and change requests, with a consistent focus on accuracy and attention to detail.\n\nWe would welcome applications from candidates with advanced data management and numeracy skills, alongside the ability to communicate effectively with a range of stakeholders, including third‑party providers. Finally, experience using BlackRock Aladdin would be advantageous.\n\nSound like you? Apply now.\n\nIn return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.\n\nWe’ll also give you lots of opportunities for personal development and skills training.\n\nWe’re proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required.\n\nWe embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.\n\nNo agencies please

Financial Crime Business Analyst Initial 4-6 months £65-68k 6 month FTC 2 days on site - London emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges, and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication to delivering the optimal service for our clients. Our commitment is not just towards our clients — we aim to foster a positive and equitable working environment with our consultants and colleagues, which stems from our core values: Confident, Dedicated, Responsible, Genuine. We are seeking a highly skilled Financial Crime Business Analyst to drive analysis and change delivery across Financial Crime (FC) investigation workflows, with a focus on Financial Intelligence Unit (FIU) processes. This role covers end-to-end business analysis—from requirements elicitation and process design to UAT and production readiness—ensuring controls, MI/reporting, and policy-to-procedure alignment meet global regulatory expectations. Main Responsibilities Requirements & Analysis * Elicit, document, and maintain business, functional, and non-functional requirements (BRD/FRD/Use Cases) for FIU operations, case management, and investigation workflows. * Translate policy and regulatory changes (e.g., FATF, FCA/JMLSG, EU AMLDs) into actionable process specifications and control designs. * Define data requirements for investigations, including customer, transaction, KYC/CDD/EDD, screening hits, transaction monitoring alerts, and adverse media. * Map current-state FIU processes (intake, triage, investigation, escalation, SAR/STR submission) and design target-state workflows with clear SLAs, hand-offs, and audit trails. * Define control points, quality checks, QA sampling, and key risk indicators/KPIs (e.g., alert aging, false positive rates, time-to-close, SAR conversion). Stakeholder Management & Delivery * Partner with operational teams, compliance, and technology to ensure requirements are implemented effectively. * Support UAT, production readiness, and process adoption across FIU and wider Financial Crime operations. * Ensure MI/reporting and controls are aligned with policy, regulatory expectations, and operational excellence objectives. Key Requirements * Experience as a business analyst within Financial Crime environments. * Proficiency in requirements gathering, documentation, and process mapping. * Strong understanding of regulatory frameworks (FATF, FCA, EU AML). * Strong analytical and investigative skills with experience in case management and workflow design. * Proven ability to map processes and design efficient, compliant workflows. * Experience with regulatory reporting tools and AML transaction monitoring systems. * Background in financial services, banking, or compliance sectors.. Our People The ideal consultants will share our values and be aligned with our ways of working. As your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle. We pride ourselves on; * Providing our people with a supportive culture, rooted in our values and driven by our purpose. * Promoting a culture of inclusion, collaboration, well-being, and learning and development. * Providing increased agility and flexibility within our hybrid working model * Investing in employees’ growth through ongoing training and development * Autonomy to take ownership of projects, making decisions and demonstrating individual expertise * Providing an transparent performance and career management experience. Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and build lasting value in disciplines such as: * Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction * Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs * Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. “emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin”

About Quantiphi: • Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI—driving measurable outcomes at the very core of their operations., • Since our founding in 2013, Quantiphi has tackled some of the world’s most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value—not just technology for technology’s sake., • Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact. We have been recognized with: • 3x AWS AI/ML award wins., • 3x NVIDIA Partner of the Year titles., • Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms., • We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators., • We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023. Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! For more details, visit: ___ or ___. Role: MLOps Architect - AWS Experience Level: 8+ years Employment type: Full Time Location: Remote (UK) Description: • We are seeking an experienced MLOps/AIOps Architect who can drive end-to-end implementation of MLOps strategy and also contribute broadly across other enterprise AI/ML programs. This role demands a strong architectural mindset, hands-on technical depth, and the ability to design scalable, cloud-native machine learning operations across traditional ML and modern LLM workflows., • The ideal candidate will bring experience with SageMaker-based MLOps pipelines, evaluation of equivalent tooling stacks, hybrid MLOps/LLMOps automation, CI/CD orchestration, governance, monitoring, automation and production-grade scalability patterns. Key Responsibilities: • Architect and implement the MLOps strategy for the programme, ensuring alignment with the project proposal and delivery roadmap., • Design and own enterprise-grade ML/LLM pipelines covering model training, validation, deployment, versioning, monitoring, and CI/CD automation., • Build container-oriented ML platforms (EKS-first) while evaluating alternative orchestration tools with similar capabilities (Kubeflow, SageMaker, MLflow, Airflow, etc.)., • Implement hybrid MLOps + LLMOps workflows, including prompt/version governance, evaluation frameworks, and monitoring for LLM-based systems., • Serve as a technical authority across multiple internal and customer projects, contributing architectural patterns, best practices, and reusable frameworks., • Enable observability, monitoring, drift detection, lineage tracking, and auditability across ML/LLM systems., • Define and implement standards for model deployment, monitoring, governance, and automation to ensure production-grade reliability and scalability., • Collaborate with cross-functional teams — data engineering, platform, DevOps, and client stakeholders — to deliver production-ready ML solutions., • Ensure all solutions adhere to security, governance, and compliance expectations, particularly around handling cloud services, Kubernetes workloads, and MLOps tools., • Conduct architecture reviews, troubleshoot complex ML system issues, and guide teams through implementation across cloud-native ML platforms., • Mentor engineers and provide guidance on modern MLOps tools, platform capabilities, and best practices. Skills: • Expierence working in ML/AI engineering or MLOps roles with strong architecture exposure., • Strong experience in leading enterprise grade MLOps strategy and its execution., • Proven experience in implementing the adoption of enterprise-grade MLOps platforms with client data science teams., • Proven leadership in defining and executing enterprise MLOps strategy., • Demonstrated success in driving the adoption of enterprise-grade MLOps platforms with client data science teams., • Strong expertise in AWS cloud-native ML stack, including: SageMaker(primary), EKS, Lambda, API Gateway, CI/CD (CodeBuild/CodePipeline or equivalent)., • Hands-on experience with at least one major MLOps toolset and awareness of alternatives: MLflow, Kubeflow, SageMaker Pipelines, Airflow, BentoML, KServe, Seldon., • Deep understanding of model lifecycle management (feature engineering->training → registry → deployment → monitoring)., • Experience implementing or supporting LLMOps pipelines, including: prompt versioning, evaluation metrics, automation frameworks., • Deep understanding of ML lifecycle: data ingestion, feature engineering, training, evaluation, model packaging, CI/CD, drift detection, monitoring, and governance., • Strong experience with AWS SageMaker (Pipelines, Feature Store, Model Registry, Model Monitor)., • Experience implementing ML CI/CD pipelines including automated training, testing, validation, model promotion, and endpoint deployment., • Experience working on Infrastructure as Code (IaC) tools and CI/CD pipelines., • Experience with Kubernetes based development., • Experience with feature engineering pipelines and Feature Store management., • Understanding of lineage tracking: training data snapshot, feature versions, code versioning, metadata tracking, reproducibility., • Hands-on experience with AWS Bedrock and Agentcore service., • Experience with CloudWatch, SageMaker Model Monitor, Prometheus/Grafana., • Strong foundation in Python and cloud-native development patterns., • Solid understanding of security best practices, IAM, secrets management, and artifact governance. Nice to have: • Experience with vector databases, RAG pipelines, or multi-agent AI systems., • Exposure to DevOps and infrastructure-as-code (Terraform, Helm, CDK)., • Hands-on understanding of model drift detection, A/B testing, canary rollouts, and blue-green deployments., • Familiarity with Observability stacks (Prometheus, Grafana, CloudWatch, OpenTelemetry)., • SQL and data transformation experience using Snowflake, Databricks, Spark., • Ability to translate business goals into scalable AI/ML platform designs., • Strong communication and cross-team collaboration skills., • Ability to guide engineering teams through technical uncertainty and design choices. What is in it for you: • Make an impact at one of the world’s fastest-growing AI-first digital engineering companies., • Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues., • Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines., • Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

Job Title: Service Charge Accountant Location: Stockwell, London, SW9 Job Type: £50,000 Per annum Job Type: Full Time, Permanent About SW9 Community Housing: SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group (SNG). About The Role: We are seeking a detail-oriented and experienced Service Charge Accountant to manage and oversee all financial activities related to service charge accounts. The successful candidate will ensure accurate budgeting, timely reconciliation, and compliance with relevant regulations for service charge funds, primarily within a residential property portfolio. Key Responsibilities: Budgeting & Financial Reporting • Prepare and reconcile annual service charge budgets and actuals., • Produce and issue year-end service charge accounts in line with lease agreements and statutory guidelines (Landlord and Tenant Act 1985)., • Manage and report on reserve funds, ensuring correct contributions and balances., • Monitor expenditure, compare against budgets, and post adjustments as needed., • Calculate and issue service charge estimates, actuals, major works charges, and ground rent in line with lease terms and within set timescales., • Lead on the rent increase process, ensuring accurate calculations and communications., • Troubleshoot and improve service charge billing systems to ensure accuracy and efficiency., • Liaise with SNG to ensure the bank balance is topped up with the correct amounts., • Reconcile the individual leaseholder accounts and produce and send out yearly financial statements, • Handle leaseholder and tenant queries on service charge estimates, statements, and variances., • Liaise with internal teams (Repairs, Development, Finance) to ensure correct cost allocations and billing for works and new developments., • Support internal and external audits, tribunals, and court proceedings with required financial data., • Ensure compliance with relevant legislation and obtain dispensation where necessary., • Review lease agreements to ensure all service charge elements are captured., • Identify non-collectable charges and prepare write-off documentation as required., • Arrange and attend leaseholder service charge meetings and community events., • Provide input to legal and tribunal cases as required. Experience, Qualifications & Skills: • Part-qualified or qualified (ACCA, CIMA, AAT) or equivalent relevant experience., • Possession of or working towards a recognised accounting qualification is desirable., • Experience in Service Charge accounting and general leasehold management preferable within housing or property sector., • Experience of creating performance reports and implementing service improvements is desirable., • Experience of working in social housing or local authority is desirable., • Knowledge of leases and understanding of the issues of leasehold management., • Good knowledge of IT and Housing systems including Word, advanced Excel and Outlook., • Excellent interpersonal skills to support work with customers across a range of circumstances., • Strong verbal communication skills and the ability to adapt this approach for different audiences., • Excellent analytical skills to identify a range of issues from information gathered., • Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility., • Excellent numerical skills to calculate estimated and actual service charges., • Demonstrable knowledge of Section 20 and other leasehold legislation., • Ability to manage difficult conversation, • Able to manage and prioritise demanding workload, • Meet deadline and KPIs, • Calm and professional, • Self-motivated and personal with a 'can do' approach, • Seeks opportunities for improvements Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Property Finance Accountant, Service Charge Finance Specialist, Accounts Coordinator, Qualified Accountant and Leasehold Accounting Analyst may also be considered.

BI ANALYST LONDON/HYBRID UP TO £60,000 This is a great opportunity to join a global data team that is shaping how a luxury consumer brand understands performance across retail and ecommerce. You will play a key role in building self‑service reporting, delivering meaningful insights, and partnering with stakeholders who rely on data to drive commercial decisions. ROLES AND RESPONSIBILITIES: The BI Analyst will: • Build self‑service Power BI dashboards that are visually clear, easy to use and aligned to business needs., • Deliver deep‑dive analysis across retail and ecommerce performance to identify opportunities, trends and predictive KPIs., • Use SQL to integrate and interrogate large datasets, including newly merged tables and complex data structures., • Support stakeholders in how they self‑serve and embedding best‑practice reporting., • Present insights clearly to global and local teams, translating technical analysis into actionable recommendations., • Own reporting development once the current contract resource transitions off the project. YOUR SKILLS AND EXPERIENCE: The ideal candidate will have the following skills and experience: • Strong commercial experience using SQL to work with large, complex datasets., • Confident building and maintaining Power BI dashboards, including basic DAX., • Experience working on customer, marketing or commercial data, • Ability to partner effectively with stakeholders, understand business needs and communicate insights clearly., • Experience or strong interest in the luxury, retail, beauty or wider B2C sector would be advantageous.

Job Title: Underwriting Specialist PURPOSE SUMMARY: Is this your next job Read the full description below to find out, and do not hesitate to make an application. The Underwriting Specialist role is to assess the risk associated with extending customer credit and financing. PRINCIPAL ACCOUNTABILITIES: The Underwriting Specialist will assess this risk by manually underwriting dealer proposals in accordance with the company credit/underwriting policy rules and in accordance with service level adherence targets. The Underwriter is responsible for ensuring that the quality of their underwriting decisions is in accordance with company tolerances and credit policy rule sets. As part of the manual underwriting process, the Underwriter will undertake the appropriate analysis of retail customer's financial statements in order to assist in reaching timely and accurate conclusions on the Referral (e.g., “Accept” or “Decline” decision) This information, coupled with an analysis of the customer's repayment capacity, will enable the Underwriter to reach the appropriate lending decision. The Underwriting Specialist will utilise the Genus system to achieve acceptance decision targets. Using a proactive approach to work management and service level adherence, the Underwriter also uses the Genus system to help self-manage their work queues. This will ensure that work queues are reviewed and actioned in accordance with agreed proposal status review targets. xrnqpay KNOWLEDGE, EXPERIENCE, QUALIFICATIONS: • 3 years' experience in an underwriting or credit analyst position in financial services, • Experience in the automotive or consumer finance industry is advantageous., • Practical experience with scorecard design and testing

Job Title: Service Desk Team Leader - Software Department Location: Hull, UK (Officed based) Salary: £28,000- £34,000 per annum Job type: Full-time, Permanent Reality Solutions is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are a forward-thinking software and technology provider supporting a diverse customer base with high quality solutions and exceptional service. Our Service Desk plays a critical role in ensuring customers receive timely, accurate, and friendly technical support every day. About the role We're looking for a proactive and hands on Service Desk Team Leader to guide our Software Support Engineers (predominantly supporting Sage software and integrated 3rd Party Solutions), drive service excellence, and ensure smooth day to day operation of our 1st & 2nd line support function. You'll lead by example, coach your team, manage workloads, and work closely with the wider business to uphold outstanding customer experience. Key Responsibilities: Lead and mentor the Service Desk team to deliver a high quality support service Oversee ticket allocation, prioritisation, and SLA adherence Act as an escalation point for complex technical issues Support onboarding, training, and development of team members Monitor team performance, workload, and customer satisfaction Identify opportunities to improve processes, documentation, and efficiency Contribute to continuous service improvement initiatives Work collaboratively with the development, projects, and account management teams to maintain smooth service operations About you Required Skills & Experience: Previous experience in a Service Desk or Support role Strong leadership or mentoring experience Excellent communication and problem solving skills Ability to remain calm under pressure and handle escalations professionally Understanding of software support environments, ticketing systems, and service workflows A passion for developing people and improving the customer experience What we offer Holidays: 22 days annual leave plus continuous service reward Enhanced Pension Scheme Access to Mental Wellbeing Tools & Support A supportive leadership team and collaborative working culture The chance to shape and grow a vital function within the business Please click the APPLY button to send your CV and covering letter for this role. Candidates with the relevant experience and job titles of; IT Support Service Desk Team Leader, Senior IT Service Desk Consultant, IT Support Consultant, Customer Support, Support Engineer, Senior Helpdesk Support, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may be suitable for this role. TPBN1_UKTJ

One of our valued clients is seeking a Management Accountant to join their Finance team at the Peterborough fulfilment centre. This role offers you the opportunity to work within an experienced and supportive team, where your growth and development are actively encouraged. You will be empowered to make a real impact by collaborating closely with operational teams, uncovering valuable insights, and helping shape the future of the business. Job Title - Management Accountant Salary - £45k-£50k (permanent) Location - Peterborough Working Pattern- Hybrid (3 days in Peterborough Office Per Week) Job Responsibilities You will report on EU Logistics and Customer Service costs by preparing detailed financial statements and analyses that inform key business decisions. You will conduct thorough financial analysis to support decision making processes across supply chain operations, ensuring accuracy and clarity in all reporting. You will partner with various business units to provide insightful commentary on financial performance, helping operational teams understand trends and areas for improvement. You will run daily productivity and spend reports that highlight efficiencies and potential cost savings within logistics and customer service functions. You will manage the monthly close process including accruals and prepayments, ensuring all financial records are up-to-date and compliant with internal controls. You will support financial control activities by overseeing balance sheet reconciliations and maintaining robust documentation for audit purposes. You will monitor key performance indicators (KPIs) related to logistics finance, providing recommendations for improvement based on data-driven insights. You will participate in budgeting and forecasting exercises with detailed analysis that supports strategic planning for supply chain operations. You will identify opportunities to streamline reporting processes and implement improvements that enhance efficiency across finance functions. You will provide line management for a Junior Finance Analyst, offering guidance, mentorship, and support to foster their professional development. Experience Required Finalist accountant status in ACA, ACCA, CIMA or equivalent is essential for this position as it demonstrates your technical expertise in accounting standards. Experience with Oracle EBS, MicroStrategy, Hyperion, Qlik along with advanced proficiency in Microsoft Excel enables you to efficiently manage complex data sets and reporting requirements. Strong analytical skills paired with commercial acuity allow you to interpret business drivers effectively within a retail supply chain context. Excellent organisational abilities ensure you can multi-task across various projects while maintaining high standards of accuracy in all deliverables. Your interpersonal skills enable you to build collaborative relationships across teams, fostering trust and open communication throughout the finance function. A positive approach towards problem-solving helps you navigate challenges constructively while supporting continuous improvement initiatives. Being a dependable team player who is flexible in approach ensures seamless integration within the wider finance department. High motivation coupled with enthusiasm for learning drives your commitment to personal development within a fast-moving retail environment. Experience within a supply chain environment is desirable as it equips you with relevant industry knowledge for this specialised finance role. If this opportunity seems like something that interests you, please apply with your cv now! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates TPBN1_UKTJ

Desktop Support Analyst - 2nd Line. Werelooking for aDesktop Support Analystto join our busy Service Delivery team to become a critical customer-facing member of the Department. We are happy to discuss your needs and ensure you have the supportrequired.

As a 1st Line Technical Support Analyst, you are the first point of contact for clients requiring IT assistance within our Managed Service Provider (MSP) environment. Line Technical Support Analyst: Sidcup-Based Role. Your primary responsibility is to deliver exceptional customer service, achieve hi

A leading software provider in the UK is seeking a Support Analyst to assist with technical issues related to their software products for local government and public services.The ideal candidate should possess strong customer service skills and the ability to diagnose and resolve technical problems.

A leading HR technology solutions provider is looking for a Support Analyst to join their global team.This entry-level role is focused on ensuring a positive customer experience through timely support and solutions for clients.Ideal candidates will have at least 2 years in customer service and a kee

The role requires a mid-senior level professional with strong experience in service desk and technical support, customer service skills, and familiarity with ACD and ITSM systems. A leading international law firm based in London is looking for an onsite Tier 2 Service Desk Analyst to support over 30

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Our client is a leading manufacturer in London offering excellent career progression and job satisfaction. They’re currently looking for a Category Executive to be based at their West London office. Category Executive role: The Category Executive reports to the Senior Category Manager. The company views category management as key to future success and the delivery of ambitious growth plans. This role is critical in allowing the company to demonstrate our knowledge and leadership across categories and to drive the development of progressive partnerships with the retailers. Category Executive Main tasks and responsibilities: Work with the Category Controller, Senior Category Manager & Category Managers to develop our Customer category relationships, across all product categories, in an unbiased and objective manner To work with the category team to be the voice of the shopper both internally & externally To work with the Category Managers on key retailer range reviews, in particular: Providing examples of instore execution Interrogating merchandising plans and recommending how to optimise them Identifying & analysing key outcomes of range reviews as they go live in store, ahead of data availability In time to become the category point contact for specific channel insights To deepen & enable the category knowledge of internal stakeholders by: • Sharing branded performance headlines as market data becomes available, • Publishing accurate & insightful category reports, monthly, • Sharing topline category overviews, deep dive insights or market news in a variety of meeting forums, • Monitoring company SKUs & competitors prices To give a clear view on the performance of both branded and own brand product launches To support the exploration of new categories via instore and desk research to identify key insights & build knowledge To co-ordinate the capture of key instore events eg Christmas, Valentines To maintain the Retailer Range Review Calendars To ensure the integrity & accuracy of external data sources via monthly coding reviews, database management & regular liaison with our agency partners. Category Executive Key Stakeholders: • Brand Team, • Commercial Team, • Product Development, • Retailer buying, category insight, development & merchandising teams, • Data & Insight agencies Category Executive Candidate Profile The successful candidate will have the energy and ambition to make a significant contribution to the future success of the business. They will thrive in fast paced, action orientated environments and relish new challenges, managing multiple priorities and working collaboratively with their colleagues to deliver a shared goal. Background: • FMCG background in UK., • A proven analyst and coordinator, • Degree educated, desirable but not essential Skills: • Strong communication, • Excellent analytical thinking, attention to detail and interpretation of data, • Hard working , highly organised and efficient, • Team worker with good interpersonal skills, • Able build positive internal & external working relationships, • Ability to deal with pressure & multiple priorities, • Working knowledge of excel & powerpoint The Individual: • A ‘can do’ attitude, happy to ‘roll up’ their sleeves, • Dynamic and creative with analytical integrity, • Forward thinking and proactive, • Has a natural curiosity to look beyond the brief & beyond the data, asking why? Category Executive Company Package: Market Leader in their products and sector C £30,000 Health care single cover Permanent Health Insurance Company pension contribution 25 days holiday + Bank holidays Company sick pay 4 x Death in Service If you would like to apply for this role, please send an up to date copy of your CV to Kate Evans as soon as possible quoting reference GP305

Overview The Performance Team has a group of analysts who work together to meet the reporting needs of the department. Each performance analyst will have a main area of focus, relating to either Education, Social Care or Youth Justice Services. Analysts are also expected to work flexibly across these service areas, as directed, to meet the needs of the department and to continuously improve knowledge and skills across the team. MAIN PURPOSE Co-ordinate and deliver data collections and statutory returns in order to meet the information needs of the Children, Schools and Families department. Extract data from case management and other systems used by the department or central government to develop reports, using analytical techniques, ensuring accuracy, clarity and timeliness. Develop and contribute to the co-ordination and production of management information, analysis and dissemination to internal and external customers. Maintain and develop shared systems in order to improve the supply and use of high-quality data across the department. MAIN DUTIES AND RESPONSIBILITIES Responsible to the Performance Manager for matters relating to data collection, research, and statistical analysis including: Co-ordination of elements of data collection across the department as assigned. The facilitation of training and attendance at performance reporting meetings as required. Management of the collection and collation of assigned statutory returns as well as other local performance indicators. Production of data reports, which are accurate, clear, timely and fit for purpose for use within the department, corporate reporting or for partnership use (e.g. Merton’s Safeguarding Children Board). Continuous improvement of data quality through case management and information systems including shared information systems. Continuous improvement of data visualisation and accessibility. To work on a wide range of information systems across children services, ensuring inter-operability with team colleagues and that data from diverse systems is pulled together, cleansed and analysed. To carry out duties in accordance with government / departmental guidance, local and national safeguarding guidance. To comply and work within Freedom of Information Law, Data protection Law and Caldecott guidance. Contribute to cross team objectives and projects within the department and corporately. Contribute to the formulation and implementation of the team business plan. Ensure security and confidentiality of all data as necessary, especially with regard to electronic data transfer. Comply with Corporate and Departmental Health and Safety policies and procedures. Ensure the Council’s Equal Opportunities and Disability Discrimination Policies are adhered to Ensure that the Authority’s aims regarding customer awareness are achieved. Undertake any other duties as may, from time to time, be required by division’s managers providing they are commensurate with general duties and grading of the post. A good understanding of data protection, Freedom of Information and Caldecott Law and Guidance. A good working knowledge of databases / case management systems such as Mosaic, Core + or Synergy. A strong knowledge of reporting requirements and processes for either Education, Social Care or Youth Justice statutory returns. An understanding of the current legislation concerning either Education, Social Care or Youth Justice reporting and monitoring.Person Specification Knowledge Skills Effective problem-solving skills and the ability to analyse and evaluate information and apply criteria to make judgements. Excellent ICT skills, which must include Excel, with an ability to use these for analytical purposes. Expertise in data visualisation, ideally with a good working knowledge of PowerBI Good interpersonal skills including an ability to work collaboratively and effectively within the team, across departments and schools. Good communications skills, both verbal and written and an ability to translate complex developments into accessible language. Ability to take ownership for supporting and delivering improvements in data quality Strong performance management skills to contribute positively to corporate and departmental performance monitoring requirements. Ability to work collaboratively across divisional / departmental / partnership projects and teams. Ability to comply with corporate equal opportunities and health and safety policies / procedures and ensure that the authority’s aims regarding customer awareness are achieved. To develop and maintain links with other council officers and external agencies in order to link the departments data with other datasets including those of partners. Experience Experience of successful collection, analysis, utilisation of data and the production of a range of statistical reports from children’s social care, youth justice and / or education systems

IT Support Engineer We are recruiting for an IT Support Engineer to join a growing IT team in a hands-on support role covering both 1st and 2nd Line duties. This IT Support Engineer position is ideal for someone currently working within a Service Desk or IT Support environment who wants a stable opportunity with clear day-to-day responsibility and the chance to develop further technical exposure. As an IT Support Engineer, you will play a key role in ensuring users receive responsive, high-quality technical support across the organisation. The Role – IT Support Engineer The IT Support Engineer will be responsible for providing a mix of 1st Line and 2nd Line support across desktop, Microsoft 365 and user account environments. Key responsibilities include: • Providing 1st and 2nd Line support via phone, remote tools and deskside, • Managing and resolving tickets within an SLA-driven ITSM system, • Supporting Windows 10/11 desktop environments, • Administering Active Directory / Entra ID (users, groups, permissions), • Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint, • Troubleshooting hardware, laptop builds and device deployments, • Assisting with onboarding and offboarding processes, • Escalating more complex technical issues when required, • Supporting meeting room AV systems and basic connectivity issues This IT Support Engineer role offers strong exposure across core Microsoft technologies while maintaining a user-facing, service-led focus. What We Are Looking For To be successful in this IT Support Engineer position, you should have: • Experience in a 1st Line or 2nd Line IT Support role, • Strong knowledge of Microsoft 365 and Active Directory, • Confident Windows desktop troubleshooting skills, • Experience working in a ticket-based environment, • A customer-focused and professional communication style, • A stable employment background and desire for long-term development Desirable Skills • Microsoft Intune / Endpoint Manager exposure, • Basic networking knowledge (DNS, DHCP, VPN), • ITIL awareness, • Experience within an MSP or fast-paced support environment This IT Support Engineer opportunity would suit candidates currently working as: IT Support Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Engineer, 1st Line Engineer, 2nd Line Support Engineer. If you are an IT Support Engineer looking for a role where you can make an impact and continue building your technical skills, we would be keen to speak with you. Keywords IT Support Engineer, 1st Line Support, 2nd Line Support, Service Desk, Helpdesk, IT Support Analyst, Microsoft 365, Active Directory, Entra ID, Windows 10, Windows 11, Intune, Endpoint Manager, ITIL, Desktop Support, Hardware Support, User Support, Ticketing System, SLA, Networking, VPN, DNS, DHCP

Job title: 1st Line IT Service Desk Analyst Location: London SE1 – (On-site – 5 days per week during training) Start Date: ASAP Contract Type: Temporary 3 months Weekly Hours: 35 hours per week Job Purpose We are currently recruiting for a 1st Line IT Service Desk Analyst to join a busy and fast-paced support environment based in London Bridge. This is a hands-on, customer-facing role providing first-line technical support to end users, ensuring issues are resolved efficiently and in line with service levels. Key Responsibilities: Act as the first point of contact for IT support queries via phone, email, and ticketing systems Perform ticket triage, logging, categorisation, and prioritisation of incidents and requests Troubleshoot and resolve issues relating to Microsoft applications, devices, and user access Support remote users with connectivity issues (broadband, mobile, telephony) Provide hardware support across laptops, mobile devices, tablets, and peripherals Manage user accounts and permissions, including Active Directory and privileged access requests Use remote access tools to diagnose and resolve user issues Ensure all tickets are updated accurately and resolved within agreed SLAsCandidate Profile: Proven experience in a 1st Line / Service Desk support role Working knowledge of Microsoft 365, including Teams and core applications Familiarity with Azure, Intune, and SharePoint (minimum 1 year) Experience with Active Directory (user management, permissions, access control) Exposure to ITSM tools (e.g. Halo) and understanding of SLA-driven environments Experience with remote support tools (e.g. Bomgar or similar) Knowledge of contact centre platforms (e.g. Salesforce, Anywhere365, 8x8, MS Teams) Strong troubleshooting skills across software, hardware, and connectivity issues Excellent communication skills with a customer-focused approach If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

Service Desk Analyst Salary + benefits £32,000 base + flexible depending on experience 30 days holiday + bank holidays Private healthcare Life assurance 5% pension Structured career progression + training Location West London (3 days onsite, 2 days from home) The client WeDo is partnering with a well-established, international organisation operating across multiple countries, currently going through a strong phase of growth and digital transformation. The role This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and clear communication at all times. The responsibilities - Providing 1st line support via phone, chat and walk-ups - Logging, diagnosing and resolving incidents in line with SLAs - Supporting hardware, software and access-related queries - Escalating issues to wider IT teams where required - Delivering excellent customer service to a global user base - Supporting users where English is not their first language Requirements - Minimum 2 years’ experience in a Service Desk / 1st line role - Experience supporting Microsoft Dynamics is highly desirable - Strong communication skills with a patient, user-focused approach - Languages are a strong advantage, particularly German - Italian, Spanish, German or Portuguese also beneficial - Must be able to commute to West London (Driving recommended) Recruitment process 1st stage with Hiring Manager Final stage with technical team Ready to Apply? send your CV to (url removed)

Job Title: Service Desk Analyst Contract Type: Permanent, Full Time Salary: Up to £28,000 Office Location/Working Policy: Onsite Working Hours: Shift pattern between 7am and 7pm What to wear: Smart casual The Role: You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills. As Service Desk Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving. You will be working on site at one of our London clients on a Rota basis between the hours of 07:00 and 19:00 Monday to Friday. Role Responsibilities: • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy • Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs Achieving individual KPIs and in turn contributing to the success of the department • Answering telephone calls from customers with technical problems and queries • Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures • Creating, administrating, and disabling active directory objects • Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes • Performing software updates and installations on end users' workstations and servers • Raising cases from emails received by the department and from the proactive monitoring system • Escalating incidents to senior support team members or external suppliers when required • Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation • Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditations Key Skills: • Proven experience working within a customer service based role • Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers • Organisation and time management skills • To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner • Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager + Team Member. Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Contract Type: 12‑month fixed‑term contract Hours: Full time, 35 hours per week Location: London, 5 days a week onsite Salary: £30,321.51 Join a team where your curiosity, initiative and people skills truly matter. MSI is looking for a proactive and friendly IT Support Analyst to provide exceptional onsite and remote support to colleagues across the organisation. Based at our Head Office, you’ll be the first point of contact for technical issues, helping to keep our teams working smoothly and confidently. What You’ll Be Doing As part of the MSI UK IT Support team, reporting to the Service Centre Manager, you will: Deliver high‑quality customer and technical support for incidents and requests via our service portal, phone or face‑to‑face. Provide hands‑on support across multiple technologies, escalating where appropriate. Proactively identify issues before they impact staff, resolving problems early. Maintain and improve IT documentation, ensuring our knowledge base stays accurate and useful. Review and contribute to operational procedures and policies, aligning with best practice and organisational standards. Support IT asset management activities. You’ll also collaborate closely with the wider Global Information Services team and in‑country IT teams, helping to strengthen our global support network. What We’re Looking For We want someone who brings both technical capability and genuine care for people. You’ll thrive in this role if you are: Empathetic and customer‑focused, able to build strong relationships. Friendly, approachable and committed to delivering exceptional support. Innovative, with the confidence to use your initiative. Dependable, organised and able to manage your own workload. Calm under pressure with a positive, solutions‑focused mindset. Skilled at diagnosing and resolving technical issues. A team player who loves to learn, grow and contribute to continuous improvement. You’ll also understand the importance of process and be keen to help shape and refine our operational procedures. Opportunities for Development At MSI, we invest in your growth. You’ll have the chance to: Learn and develop across a wide range of technologies through cross‑training, hands‑on experience and formal training courses. Build strong knowledge of best‑practice IT processes and procedures. Influence the future of customer service within the GIS team, helping define our IT support standards. What’s in it for you? Alongside a competitive salary and a supportive workplace, you’ll enjoy a benefits package designed to help you thrive: Financial Reward: Competitive pay with progression opportunities, up to 5% employer pension contribution, and access to thousands of discounts through the Blue Light Card. Health & Wellness: 24/7 Employee Assistance Programme, Doctor Line for phone‑based GP consultations, and support from trained Mental Health First Aiders. Work‑Life Balance: Flexible working options, a Birthday Bonus day off, and generous family‑friendly benefits. Career Development: Paid training, accredited apprenticeship opportunities, and clear pathways for progression. For more information, please apply

Job Advertisement: Payments & Investigations Analyst Location: London (Hybrid) Duration: 12 months (likely extension) Working Pattern: Full Time Role Overview: We are seeking a detail-oriented Payments & Investigations Analyst to join our financial services team. In this pivotal role, you will ensure that daily operational tasks are completed accurately, on time, and in line with our established procedures. You will address issues proactively, maintain operational standards, and enhance our payment-related processes. Key Responsibilities: Manage group email inboxes, ensuring timely responses to all inquiries. Process payment-related investigations daily, resolving outstanding items efficiently. Execute daily cash pooling to meet customer target balances within set deadlines. Ensure all investigations are addressed within 24 hours, keeping all stakeholders informed. Oversee the SAA Messaging database, allocating incoming SWIFT messages to relevant teams. analyse and report on compliance with regulation EU2023/1113 for EMEA offices, documenting any failed transactions as investigations. Generate monthly reports on investigations related to EU2023/1113. Respond to Requests for Information (RFI) from internal and external departments, ensuring adherence to SLA guidelines. Contribute to cross-training initiatives and team succession planning, providing one-on-one reviews and appraisals. Assist in the creation and execution of User Acceptance Testing (UAT) plans and scripts. Accountabilities: Build and maintain trusting relationships with internal and external customers. Regularly review and update desktop procedures to ensure compliance with bank policies. Propose ideas for improving efficiency through Kaizen principles. Collaborate with team members to meet objectives and complete ad hoc tasks within defined timeframes. Follow compliance procedures diligently, attending training sessions and applying learnings to daily operations. Knowledge, Skills, and Experience Required: Strong understanding of payment-related investigations, including sanctions and fraud RFIs. Proficient in commercial payments, CHAPS, BACS, SWIFT, SEPA DD, SEPA CT, and local ACH systems. Familiarity with retail banking products, such as cheques and direct debits, is advantageous. Excellent customer service skills with the ability to think critically and apply risk-based logic to resolve issues. Strong communication skills, capable of engaging effectively at all levels. Self-motivated, energetic, flexible, and collaborative. Experience in User Acceptance Testing (UAT) is essential. Join Us: If you are ready to take on a vital role in our financial services team and contribute to enhancing our payment processes, we encourage you to apply. Bring your expertise, innovative ideas, and collaborative spirit to our organisation and help us drive positive social change. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

We are currently recruiting for a Field Support Analyst to deliver efficient and effective IT field support to Willmott Dixon's business. This role will include supporting the Interiors London Office and the Ecoworld London Office (EWL). This role will focus on support at these locations with a requirement for at least 1 day on site at our EWL location (possibly split to 2 half days) and the remainder of time in our Interiors office and sites. This role is essential for ensuring smooth IT operations and customer satisfaction across the region. The Interiors office and the EWL Office has a requirement for someone on site by 08:30am to ensure there is support for morning meetings and any issues that may arise prior to these. What are the indicators of success in my role? I provide timely and effective local end-user support for all IT systems, including desktop hardware/software, video conferencing equipment, mobile communications, and new site setups. I take ownership of IT issues and collaborate with the central IT team to implement cost-effective, fit-for-purpose solutions. I ensure adherence to legal and legislative IT requirements. I maintain accurate regional hardware asset registers. I function as a conduit of information between my region and the Service Delivery team. I manage incident tickets per the Incident Management process, ensuring accurate and informative updates. I plan, manage, and communicate my weekly movement plan to support managers. I contribute to key tasks and issues as part of annual objectives. I cover other office sites as required by the business needs. What do I do? Customer: I understand my customers' needs and motivations, adapting my approach accordingly. I capture feedback from customers and stakeholders to gauge satisfaction with my and my team's services, making necessary adjustments. I build strong relationships to support the digital upskilling of our people. I ensure my team adopts a customer-first approach and provides them with the necessary skills for success. I set a high standard for customer engagement and advocacy, delivering services that support customer needs and inform IT Service objectives. I align with the company strategy and work closely with the business and IT to achieve common goals. Collaborate: I work with IT teams and the wider organization to deliver outstanding service. I share and encourage the sharing of information and best practices. I build and maintain good relationships across the organization. I collaborate with wider teams to resolve major issues and conflicts. Performance Metrics: I manage and monitor key performance indicators (KPIs) for various processes and services, identifying areas for improvement. I ensure adequate resources, consistency, and quality to achieve or exceed KPIs. Documentation and Reporting: I maintain processes and provide regular reports to management and stakeholders on process performance, compliance, and exceptions. I create high-quality documentation to clarify roles and responsibilities. I maintain run books and knowledge articles to a high standard. I monitor and report on overall operational service health and identify improvement opportunities. I ensure adherence to IT processes, policies, and procedures, promoting discipline and structure in operational delivery. I manage internal and external audits to achieve compliance through regular monitoring, reporting, and up-to-date documentation. Personal Effectiveness: I provide timely solutions to problems with an objective and proactive approach. I recognize my strengths and limitations, leveraging strengths and mitigating limitations. I communicate effectively, listen actively, and tackle difficult conversations appropriately. I adapt to different people and manage relationships effectively. I plan ahead, see the bigger picture, and manage performance expectations. I work well as part of a team and enjoy achieving common goals. I identify and manage risks and opportunities. I embody IT behaviours and maintain professionalism. I make key decisions and continually develop personal and technical effectiveness. I meet deadlines without prompting. Skills, Qualifications, and Memberships Essential: Windows 11 certification Office 365 experience Active Directory experience Strong customer service skills Proactive and effective communicator (written and verbal) Full driving license Willingness to travel Desirable: ITIL V4 certification MBCS certification SCCM or Autopilot knowledge Attributes: I regularly reflect on my experiences and performance, constantly seeking improvement. I model behaviour that shows respect, helpfulness, and cooperation. I respond positively and resiliently to setbacks. I manage multiple demands without losing focus or energy. I promptly recognize changes in circumstances and adjust plans accordingly. I take personal responsibility for making things happen and overcoming barriers. I prioritize and plan to deliver agreed objectives. I present plans clearly, concisely, and accurately to ensure understanding

Job Title: Desktop Support Analyst Contract Type: Permanent Salary: Up to £30,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift pattern between 8am to 8pm (8:00 to 16:00 and 12:00 to 20:00) What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. ole Responsibilities: • Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels • Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology • Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID • Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures • Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user • Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs) • Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery • Support security and compliance requirements, including endpoint protection, patching, and secure device handling • Collaborate with service desk, infrastructure, and security teams to support continuous service improvement • Participate in shift-based or on-call rotations where required to support business operational needs Key Skills: • Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server • Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment • Experience using ServiceNow or similar IT Service Management (ITSM) tools • Solid understanding of Active Directory / Entra ID administration and troubleshooting • Good working knowledge of Google Workspace • Familiarity with Microsoft Cloud technologies, including Azure, is desirable • Understanding of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to engage confidently with users at all levels • Strong analytical and problem-solving skills with a proactive, solution-driven mindset • Experience working in a managed service provider (MSP), MSSP, or security-focused environment is advantageous but not essential • Experience working with Jamf The Interview Process: ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager Second interview: Usually F2F interview onsite at one of our offices (this will involve a task/presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

2nd Line IT Support Engineer Join a dynamic IT support environment delivering 2nd line technical support, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from £32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION: Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft 365 and Azure cloud services. You will also contribute to service desk operations, ensuring incidents are resolved efficiently. The 2nd Line IT Support Engineer will collaborate with colleagues, provide VIP support, assist with field engineering tasks and contribute to continuous improvement initiatives within a structured ITIL environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: • Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat, • Escalation Handling: Take ownership of complex issues escalated from 1st Line support, • Microsoft Support: Provide support across Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune and Autopilot, • Cloud Administration: Assist with Azure services, DNS, DHCP and infrastructure monitoring tools, • Onboarding Support: Configure devices, user accounts and access permissions for new starters, • Vendor Liaison: Work with third-party suppliers to resolve application and system issues, • SLA Management: Manage priority tickets and ensure delivery within agreed service levels, • Documentation: Maintain accurate records, updates and technical documentation, • VIP Support: Deliver high-quality support to senior stakeholders, • Field Support: Provide onsite support when required and cover field engineer absence, • Team Collaboration: Support colleagues and contribute to a positive, solution-focused team environment CANDIDATE REQUIREMENTS • Previous experience in a 2nd line or technical support role within an IT helpdesk or service desk environment, • Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and cloud technologies, • Experience with Azure administration, Active Directory and endpoint management tools, • Knowledge of ITIL processes and incident management best practice, • Ability to manage multiple priorities and work to SLAs, • Excellent communication and customer service skills, • Experience providing remote, onsite and user-facing support, • Strong problem-solving and critical thinking ability, • A proactive approach to continuous improvement and professional development BENEFITS • Performance based bonus (up to £8,000), • Hybrid working (two days working from home), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday, • Inclusive working environment And more! APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14629 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions—making complex business data more accessible and actionable. What You'll Do On any given day, you’ll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation – Handling highly complex, business-critical requests with precision. Collaboration & Solution Development – Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation – Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies – Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise – Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions – Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics – Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence – Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement – Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor – A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis – A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership – Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good