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IT Support Engineer / 1st Line Technical Support Service Desk Analyst Join a fast-paced managed services environment as an IT Support Engineer delivering technical support, troubleshooting and customer service across Windows, Microsoft 365 and networking systems. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, First Line Support Engineer, Desktop Support Technician, Service Desk Technician, IT Technician, IT Support Analyst SALARY: Competitive + Benefits LOCATION: Bristol, South West England (BS32) (100% Office Based) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join a busy MSP service desk environment supporting a wide range of clients and technologies. As an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will act as the first point of contact for IT support, resolving incidents, managing service requests and delivering excellent customer service in line with SLAs. Working as an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will troubleshoot Windows systems, Microsoft 365, Active Directory and networking issues while maintaining accurate ticket records and escalating where required. This is an excellent opportunity to develop your career in IT support within a collaborative, growth-focused environment offering training and progression. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the IT Support Engineer / 1st Line Technical Support Service Desk Analyst include: • Incident Management: Act as the first point of contact for technical issues, triaging and resolving user problems, • Technical Troubleshooting: Diagnose and fix Windows 10/11, Microsoft 365, hardware and basic network issues, • Service Request Handling: Manage account creation, password resets, mailbox changes and software installations, • Ticket Ownership: Log, update and manage tickets through to resolution using PSA/RMM tools, • Customer Communication: Provide clear updates and maintain strong customer service throughout, • Escalation Management: Escalate complex issues with accurate and detailed notes, • System Monitoring: Respond to alerts and assist with routine maintenance tasks, • Documentation: Create and update knowledge base articles and record troubleshooting steps, • Continuous Improvement: Identify recurring issues and contribute to service improvements CANDIDATE REQUIREMENTS • Previous experience in an IT support, service desk or helpdesk environment, • Experience supporting Windows 10/11 and Microsoft 365, • Knowledge of Active Directory and user account management, • Basic networking knowledge including DNS, DHCP and VPN, • Experience using ticketing systems, PSA or RMM tools, • Strong problem-solving and troubleshooting skills, • Excellent communication and customer service skills, • Ability to prioritise workload and work under pressure, • A proactive approach with a desire to learn and develop, • A team-oriented mindset with a positive attitude BENEFITS • Competitive salary, • Overtime or Time Off in Lieu (TOIL), • Pension scheme, • 25 days holiday plus birthday leave, • Training and certifications, • Clear career progression opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14585 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Bristol, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Description Readiness Manager Programme Name: Logistics Commodities & Services Transformation (LCST) Location: Bristol The Role: Leidos is looking to recruit a vitally important role within the Operations Team; Readiness Manager. The post requires the successful applicant to be responsive for all operational planning for Leidos support to contingent operations, particularly planning for a Strategic Base Outload into Europe in support of NATO. The successful individual will be responsible to the Head of Operations for engagement with all Military Commands (MC) to understand their requirements, refine their demand signals and understand the implications for Leidos, communicating across Leidos business areas on their role within those plans. The successful candidate will be ex-military, staff trained and experienced on military logistic planning and execution, ideally with operational experience. The post requires the individual to develop a deep knowledge of Leidos’ logistic information systems and their inter-relationship with MOD Log IS to ensure Leidos delivers the MOD’s supply chain requirements on operations. The position requires physical presence on the floor plate in DSCOM most of the time, with some WFH options as well as a willingness to travel to MC and Leidos depot locations. He or she must be prepared to undertake CONDO training and be medically fit to deploy, if required, forward with operational logistic HQs on large-scale exercises and, if necessary, operations. The post requires a sharp, analytical mind, an appetite for hard work, a proactive, collegiate mindset working with our uniformed colleagues, an ability to work in a small, close-knit operations team based in Abbey Wood and a sense of humour. Team Leidos Strat Base Outload Planning Manager The Readiness Manager is responsible for ensuring that Team Leidos is poised to support the deployment of contingent UK forces at pace and scale. The role requires cross‑organisational coordination between Leidos, MOD stakeholders, and internally to Team Leidos mission partners. This position leads high‑priority issue resolution, manages time‑sensitive logistics tasks, oversees compliance, and prepares senior decision‑makers with clear and actionable operational intelligence. The incumbent will report to the Team Leidos Head of Operations and be embedded in DSCOM, specifically DSCOM Plans. Functions include: • Operational Readiness. TL lead for planning a Strategic Basse Outload (SBO) and TL’s support to Op FORCEFUL through DSCOM. Plan and lead rehearsal of concept drills across all stakeholders to ensure all elements are aligned and aware of their requirements and limitations during an SBO. Work with DSCOM Plans to develop and refine NATO Force Model (NFM) Plans to be cognisant of TL capabilities., • Issue, Risk & Escalation Management. Monitor and track risks to an SBO from Team Leidos and impacts of changes from the MoD to understand risks/issues., • Stakeholder Engagement & Communication. Support Defence SBO planning by participating in Tabletop Exercises (TTXs) across stakeholders from MoD Main Building to Formation level., • Data, Systems and Asset Management. Be conversant and knowledgeable regarding current MoD Logistic Information Systems and their roles. Work with the TL Operational Analyst to further develop the FORESIGHT SBO modelling tool. This also incudes engagement with COSSAC to understand and model demands against the NFM commitment., • Operational Planning & Support. Provide operational planning and support to planned activities and large-scale exercises through DSCOM Plans and engage directly with units to ensure service provision. This includes provide SME advice during the planning stage as to the most effective way of designing the support solution., • Multi-modal knowledge. Responsible for planning and delivering large scale TL rail delivery projects for Defence in support of operations and exercises., • Supply Chain Coordination. Support the TL Ops Manager and Ops Coordinators conducting the ‘EXECUTE’ phase of an SBO, effecting a 24/7 TL Ops capability, • Project Management & Operational Delivery. Act as the Operational lead for TL support to large scale activities/exercises performing a Plans to Execute function Key Skills and Competencies: • Mature and experienced to enable clear and accurate communications to all stakeholders, from unit level through to 4* such as Mil Strat HQ and Military Commands, • Self-motivated and driven to ensure a proactive approach with limited direction/guidance from Hd Ops, • Highly proficient with all MS Office applications and able to generate clear, concise and accurate briefs to inform senior stakeholders, up to and including Defence Policy, • Comfortable working across all domains, particularly Land, • Understanding of the RMC finance model, • Project management qualification would be beneficial. Clearance Requirements: * Must hold or be eligible to apply for SC clearance to start * Be eligible to apply for DV clearance in future What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: The ___Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK’s defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs). Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £54,600.00-£70,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Forward Deployed Engineer Location: Bristol, UK, with regular travel to MOD and end-user sites across the UK Employment type: Permanent, full-time Security clearance: Must be a UK national, eligible for SC as a minimum Reporting to: Head of Capability About Intellium AI Intellium AI is a Bristol-based sovereign AI company delivering mission-critical capabilities to the UK Ministry of Defence and the wider national security community. We were founded on the belief that the UK needs a genuinely British Defence AI: a company that builds, owns and evolves its own AI products and puts them in the hands of those who need them most. The role The Forward Deployed Engineer (FDE) sits at the point where our products meet the mission. You will embed with the end user organisations, rapidly understand their hardest problems, and design, build, configure and deploy solutions on top of our product suite that measurably improve their operational output. This is not a pre-sales role, a solutions architecture role, or a traditional consulting role. It is an engineering role with an operational mandate. You will own the technical relationship with the customer from first workshop to live deployment, and you will bring what you learn in the field back into our core product roadmap. If the idea of deploying AI onto a classified network at a military site, watching an analyst cut a two-day task down to twenty minutes, and then driving the next product iteration to make it even better sounds like the best week you could have at work, this role is for you. What you will do • Embed with the customer. Spend meaningful time on Authority sites and classified networks. Sit next to the analysts, operators and commanders who use our software. Understand their workflows, their constraints, their data and their tradecraft well enough to speak their language., • Deploy our products. Configure and integrate our products into customer environments, from cloud to on-premise to the tactical edge. Own the deployment from infrastructure through to user acceptance., • Build bespoke capability on our platform. Extend our products with customer-specific workflows, RAG pipelines, agentic tooling, data connectors, knowledge graphs and reporting templates. Write production code. Ship it., • Close the loop with product engineering. Feed real operational insight back into the Intellium product roadmap. You are the reason our next release is better than our last one., • Own the outcome. Define success metrics with the user. Track them. Hold yourself accountable to them. A deployed product that nobody uses is a failure, and we treat it as one., • Represent Intellium with credibility. You will be in rooms with Authority technical leads, senior military officers, programme managers and delivery partners. You will be a face of the company. What we are looking forEssential • UK national, eligible for SC clearance as a minimum, • Strong software engineering background: comfortable writing production Python, with working knowledge of one or more of TypeScript, Java or C++, • Hands-on experience deploying AI or ML systems into real environments, not just prototypes. You have seen what breaks between a notebook and a running service, and you know how to fix it, • Practical experience with modern AI patterns: RAG, agentic architectures, evaluation, or fine-tuning of LLMs, • Fluency with the modern deployment stack: containers, Kubernetes or equivalent, CI/CD, infrastructure-as-code, and at least one cloud provider, • Willingness and ability to travel regularly to customer sites across the UK, including military bases and classified facilities, • Existing SC or DV clearance, • Prior experience delivering into UK MOD, UK Intelligence Community, or allied defence customers, • Edge deployment experience: constrained compute, disconnected or degraded networks, tactical environments, • Service background, or a track record of working closely with military, intelligence or law enforcement end users, • You are comfortable with ambiguity and incomplete requirements. You go and find the answer, • You take ownership end-to-end. “That is not my job” is not in your working vocabulary, • You are genuinely curious about the operational domain, not just the technology, • Genuine impact. Our software is in daily use supporting real military intelligence work. You will see the result of your code in a way that is rare in this industry., • Sovereign AI, built in Britain. We are one of a small number of UK SMEs with serious traction in defence AI. We are not a wrapper on top of a US platform. We build our own products, and we own our own destiny., • Breadth of scope. Within a small team, you will touch more of the problem than you ever would at a prime or a consultancy. If you want to grow quickly, this is the environment for it., • Competitive base salary, calibrated to experience and clearance, • Meaningful EMI share options, • Pension contribution, • 25 days holiday plus bank holidays, • A genuine commitment to your growth Intellium AI is an equal opportunity employer. We welcome applications from all qualified candidates who meet the UK nationality requirement for the clearance level of this role.

About Quantiphi: • Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI—driving measurable outcomes at the very core of their operations., • Since our founding in 2013, Quantiphi has tackled some of the world’s most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value—not just technology for technology’s sake., • Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact. We have been recognized with: • 3x AWS AI/ML award wins., • 3x NVIDIA Partner of the Year titles., • Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms., • We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators., • We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023. Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! For more details, visit: ___ or ___. Role: MLOps Architect - AWS Experience Level: 8+ years Employment type: Full Time Location: Remote (UK) Description: • We are seeking an experienced MLOps/AIOps Architect who can drive end-to-end implementation of MLOps strategy and also contribute broadly across other enterprise AI/ML programs. This role demands a strong architectural mindset, hands-on technical depth, and the ability to design scalable, cloud-native machine learning operations across traditional ML and modern LLM workflows., • The ideal candidate will bring experience with SageMaker-based MLOps pipelines, evaluation of equivalent tooling stacks, hybrid MLOps/LLMOps automation, CI/CD orchestration, governance, monitoring, automation and production-grade scalability patterns. Key Responsibilities: • Architect and implement the MLOps strategy for the programme, ensuring alignment with the project proposal and delivery roadmap., • Design and own enterprise-grade ML/LLM pipelines covering model training, validation, deployment, versioning, monitoring, and CI/CD automation., • Build container-oriented ML platforms (EKS-first) while evaluating alternative orchestration tools with similar capabilities (Kubeflow, SageMaker, MLflow, Airflow, etc.)., • Implement hybrid MLOps + LLMOps workflows, including prompt/version governance, evaluation frameworks, and monitoring for LLM-based systems., • Serve as a technical authority across multiple internal and customer projects, contributing architectural patterns, best practices, and reusable frameworks., • Enable observability, monitoring, drift detection, lineage tracking, and auditability across ML/LLM systems., • Define and implement standards for model deployment, monitoring, governance, and automation to ensure production-grade reliability and scalability., • Collaborate with cross-functional teams — data engineering, platform, DevOps, and client stakeholders — to deliver production-ready ML solutions., • Ensure all solutions adhere to security, governance, and compliance expectations, particularly around handling cloud services, Kubernetes workloads, and MLOps tools., • Conduct architecture reviews, troubleshoot complex ML system issues, and guide teams through implementation across cloud-native ML platforms., • Mentor engineers and provide guidance on modern MLOps tools, platform capabilities, and best practices. Skills: • Expierence working in ML/AI engineering or MLOps roles with strong architecture exposure., • Strong experience in leading enterprise grade MLOps strategy and its execution., • Proven experience in implementing the adoption of enterprise-grade MLOps platforms with client data science teams., • Proven leadership in defining and executing enterprise MLOps strategy., • Demonstrated success in driving the adoption of enterprise-grade MLOps platforms with client data science teams., • Strong expertise in AWS cloud-native ML stack, including: SageMaker(primary), EKS, Lambda, API Gateway, CI/CD (CodeBuild/CodePipeline or equivalent)., • Hands-on experience with at least one major MLOps toolset and awareness of alternatives: MLflow, Kubeflow, SageMaker Pipelines, Airflow, BentoML, KServe, Seldon., • Deep understanding of model lifecycle management (feature engineering->training → registry → deployment → monitoring)., • Experience implementing or supporting LLMOps pipelines, including: prompt versioning, evaluation metrics, automation frameworks., • Deep understanding of ML lifecycle: data ingestion, feature engineering, training, evaluation, model packaging, CI/CD, drift detection, monitoring, and governance., • Strong experience with AWS SageMaker (Pipelines, Feature Store, Model Registry, Model Monitor)., • Experience implementing ML CI/CD pipelines including automated training, testing, validation, model promotion, and endpoint deployment., • Experience working on Infrastructure as Code (IaC) tools and CI/CD pipelines., • Experience with Kubernetes based development., • Experience with feature engineering pipelines and Feature Store management., • Understanding of lineage tracking: training data snapshot, feature versions, code versioning, metadata tracking, reproducibility., • Hands-on experience with AWS Bedrock and Agentcore service., • Experience with CloudWatch, SageMaker Model Monitor, Prometheus/Grafana., • Strong foundation in Python and cloud-native development patterns., • Solid understanding of security best practices, IAM, secrets management, and artifact governance. Nice to have: • Experience with vector databases, RAG pipelines, or multi-agent AI systems., • Exposure to DevOps and infrastructure-as-code (Terraform, Helm, CDK)., • Hands-on understanding of model drift detection, A/B testing, canary rollouts, and blue-green deployments., • Familiarity with Observability stacks (Prometheus, Grafana, CloudWatch, OpenTelemetry)., • SQL and data transformation experience using Snowflake, Databricks, Spark., • Ability to translate business goals into scalable AI/ML platform designs., • Strong communication and cross-team collaboration skills., • Ability to guide engineering teams through technical uncertainty and design choices. What is in it for you: • Make an impact at one of the world’s fastest-growing AI-first digital engineering companies., • Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues., • Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines., • Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

The role entails providing first-line customer support for IT issues, capturing interactions in a ticketing system, and assisting 2nd and 3rd line teams. A leading global organization is seeking a Service Desk Analyst in Bristol, offering hybrid working arrangements. Essential experience includes cu

The ideal candidate will have experience in ticketing systems and application support, alongside strong analytical and customer service skills. A technology company based in Bristol is seeking a hybrid Level 1 Application Support Analyst. The role involves delivering application support to customers

A technology and mission innovations company in Bristol seeks a Senior Service Desk Analyst to provide high-quality technical support and lead incident management.The ideal candidate will support ITIL-aligned processes, engage with stakeholders, and maintain service excellence.Strong customer servic

There has never been a better time to start your career as a Service Desk Analyst with Brunelcare. Escalate tickets to other team members where appropriate to ensure service requirements are met. You will have some experience in a technical or customer service role and ideally you will hold your ITI

A leading global service provider is seeking a Service Desk Analyst to deliver excellent first-line support for software, hardware, and network issues. This role requires strong customer service experience and familiarity with ticketing systems, Active Directory, and Microsoft applications. Join a d

IT Support Engineer / 1st Line Technical Support Service Desk Analyst Join a fast-paced managed services environment as an IT Support Engineer delivering technical support, troubleshooting and customer service across Windows, Microsoft 365 and networking systems. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, First Line Support Engineer, Desktop Support Technician, Service Desk Technician, IT Technician, IT Support Analyst SALARY: Competitive + Benefits LOCATION: Bristol, South West England (BS32) (100% Office Based) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join a busy MSP service desk environment supporting a wide range of clients and technologies. As an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will act as the first point of contact for IT support, resolving incidents, managing service requests and delivering excellent customer service in line with SLAs. Working as an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will troubleshoot Windows systems, Microsoft 365, Active Directory and networking issues while maintaining accurate ticket records and escalating where required. This is an excellent opportunity to develop your career in IT support within a collaborative, growth-focused environment offering training and progression. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the IT Support Engineer / 1st Line Technical Support Service Desk Analyst include: • Incident Management: Act as the first point of contact for technical issues, triaging and resolving user problems, • Technical Troubleshooting: Diagnose and fix Windows 10/11, Microsoft 365, hardware and basic network issues, • Service Request Handling: Manage account creation, password resets, mailbox changes and software installations, • Ticket Ownership: Log, update and manage tickets through to resolution using PSA/RMM tools, • Customer Communication: Provide clear updates and maintain strong customer service throughout, • Escalation Management: Escalate complex issues with accurate and detailed notes, • System Monitoring: Respond to alerts and assist with routine maintenance tasks, • Documentation: Create and update knowledge base articles and record troubleshooting steps, • Continuous Improvement: Identify recurring issues and contribute to service improvements CANDIDATE REQUIREMENTS • Previous experience in an IT support, service desk or helpdesk environment, • Experience supporting Windows 10/11 and Microsoft 365, • Knowledge of Active Directory and user account management, • Basic networking knowledge including DNS, DHCP and VPN, • Experience using ticketing systems, PSA or RMM tools, • Strong problem-solving and troubleshooting skills, • Excellent communication and customer service skills, • Ability to prioritise workload and work under pressure, • A proactive approach with a desire to learn and develop, • A team-oriented mindset with a positive attitude BENEFITS • Competitive salary • Overtime or Time Off in Lieu (TOIL) • Pension scheme • 25 days holiday plus birthday leave • Training and certifications • Clear career progression opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14585 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Bristol, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The role involves being the first point of contact for IT issues and requests, requiring strong troubleshooting skills and a customer-first mindset.

Our ideal Customer Services Assistant will:. Display passion for delivering excellent customer service. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

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Our ideal Customer Services Assistant will:. Display passion for delivering excellent customer service. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

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Earn up to £700 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

If you enjoy helping people and take pride in delivering great customer service, wed love to hear from you. As a Customer Service Advisor, youll be at the heart of what we do. As a regional alternative network provider, we focus on doing things the right way: putting our customers first and connecti

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As a Customer Service Advisor, youll:. Were always looking for ways to enhance the customer experience, improve efficiency, and explore new id

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Are you looking to use your skill set in a rewarding environment with our welcoming and specialised.Come and join the Agincare family as an Bank Administrator/Receptionist.Click here to view the care home Quality Commission rating - an Agincare employee you'll enjoy.R

Christmas Bonus + 29 Days Holiday + Pension.Saturdays (10:00am – 4:00pm), with a weekday off in lieu; Weekday hours are 9:00am – 4:30pm.Our client began in 2017 as a passion project and has grown into a trusted luxury watch specialist.Their growth has been built on reputation, meticulous

To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. The Bilingual Customer Service Advisor will report into the German Team Leader. We are recruiting for a permanent German & English Bilingual Customer

Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts:. Business Data Analyst - £67,500.

Looking for a career change? Want something analytical, structured, and financially rewarding? Or maybe you're ready to break into tech but don’t know where to start? Their Data Analyst Career Programme is designed to take you from complete beginner to employable Data Analyst. Data Analyst Placeme

Key Responsibilities * Welcoming customers and booking vehicles in for servicing, repairs, and MOTs * Accurately recording vehicle details and customer requirements * Liaising with the workshop and technicians to track vehicle progress * Keeping customers updated throughout the day *

Are you passionate about providing an outstanding level of customer service? We're looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team at our Bristol dealership (BS4 3QB). Delivering high levels of customer service, you will find their

Excellent opportunity with a leading financial services company.

Weekends only (This is 20 hours per week, working hours to be discussed at Interview stage).Salary (SCP10) £25,793 to (SCP14) £27,747 FTE (which equates to £13,227.Local Government Pension Scheme.Oasis Restore Secure School in Rochester, Medway, Kent.Are you passionate about making a difference i

Doubletree by Hilton Bristol North.Doubletree by Hilton Bristol North, Bristol.We have an exciting opportunity for a.If you thrive in a fast-paced environment and are ready to excite the world of.Passionate and willingness to learn.As a receptionist, you will contribute to the cycle of the guest exp

Liaising with both internal and external customers and members of the team.