401 Best customer service contract Jobs in Twickenham (December 2025)

Senior Commercial Manager

2 days ago

Hounslow

Job Description As Heathrow embarks upon its 7th regulatory period “H7”, Costain was awarded two lots as Major Project Partner and Asset Renewal Partner for Terminal 2 – The Queen’s Terminal. The Senior Commercial Manager will lead a team and provide support to the Head of Commercial, be self-motivated, disciplined and commercially astute with the ability to identify, analyse and develop responses to commercial risks, taking ownership and responsibility. The Senior Commercial Manager shall have oversight of the implementation and ongoing assurance that at all times the Company’s governance and any contract specific requirements are adhered to. Excellent communication and customer facing skills are a must, along with working as part of a team promoting our culture and values. You will consider problems as a challenge, collect information relevant to the problem, be disciplined in ascertaining the root cause, identify and develop a practical solution, communicate the findings and implement action to resolve the problem. Responsibilities • Providing commercial input at work winning stage, • Responsibility for ensuring adequate commercial resourcing of project teams, • Management of commercial personnel responsible for the following activities:, • Main Contract management and administration, • Supply chain management (including supply chain contract administration), • Commercial Document Control, • Cost capture and control, • Commercial reporting, • Planning & programme management, • Responsible for cash management, • Liaison and negotiation with the Customer’s commercial and / or project team, • Establishing and maintaining productive and collaborative relationships with relevant internal and external stakeholders, • Ensure the necessary internal and external periodic valuations and reports are prepared and issued in line with deadlines, • Implement commercial procedures and reporting to ensure compliance with company and contract requirements, • Ensure appropriate commercial records are maintained in line with the contract requirements and oversee any contractual issues., • Provide guidance and support to the commercial team and develop the skills and competencies of the staff to ensure successful succession planning., • Recruit appropriately competent commercial personnel in accordance with project needs and company procedures, • Provide commercial advice to the Contract Leader and Head of Commercial., • Work alongside the Commercial Managers from other projects on the framework to ensure a consistent approach., • Manage and report on matters relating to insurances relevant to the project, • Review value management and advise on Risk management, • Understanding the implications of health and safety regulations., • Desirable (but not essential) solid post-graduate commercial experience in the construction industry with demonstrable track record of achievement, • Demonstrable financial and commercial acumen, • Practical approach, logical thought process and a methodical way of working, • A creative, strategic and innovative approach to problem-solving, • Extensive experience of setting up and/or operating office management systems including filing systems and document control and distribution, • Extensive experience of technical minute taking at contractual meetings and able to demonstrate the ability to collate information, prepare reports, payment certificates and interim financial reports and closeout reports, • Extensive experience of drafting effective contractual correspondence and the facilitation of collaborative solutions, • Experience of developing & implementing procurement and contract strategies, • Proven negotiating and team-working skills demonstrating the ability to motivate, develop and lead teams to deliver to or above target levels of performance, • Strong analytical skills, • Demonstrable legal, contractual and construction knowledge and experience, • Experience in implementing and delivering strategic objectives and associated change programmes, • Confidence and ability to assert influence, • The ability to constantly improve and evolve as a commercial leader, taking account of and enabling our company’s corporate strategy Qualifications QUALIFICATIONS Essential • Holds an RICS / CICES accredited degree. Desirable • Full Membership of RICS or CICES., • May also be a member of other professional bodies or hold additional qualifications. About Us Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do. Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase. We do share individual feedback following an interview . A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website:

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