Customer service engineer jobs in United Kingdom

As a Servicing Engineer, you’ll play a key role in delivering excellent customer service in the maintenance of our water softeners. There are opportunities to expand your plumbing and engineering expertise if required. The Role: - Attending to scheduled maintenance and call-outs for existing customers. - Installing and servicing drinking water systems. - Repairing and replacing drinking water taps/drinking filters. - Occasional general plumbing tasks as required. - Contributing to a close-knit team focused on providing the best customer experience. - Upgrading water softeners, including updating pipework where necessary We’re looking for someone who can bring their skills, knowledge, and enthusiasm to this varied and rewarding role. What We're Looking For: - We need an honest, reliable individual who is passionate about delivering excellent customer service and finding the best solutions for our customers. - The role requires someone who is confident working independently and can handle a variety of installation and maintenance situations with skill and determination. The ideal candidate will have: - Service Engineering experience with either Harvey or Kinetico water softeners. - Experience installing drinking water systems and filters - Strong customer service skills and a positive, solution-oriented attitude. - A full, clean UK driving licence (essential). Why Join UK Water Softeners? As a family-owned business that has been established for 30 years, we are committed to fostering a supportive and inclusive work environment where you can thrive. You’ll be working with top-quality products and systems. We’re offering: - Competitive salary based on experience. - Bonus scheme - Opportunity for career development and industry-leading training. - A supportive, team-oriented company culture focused on growth and long-term success. Job Types: Full-time, Part-time, Permanent, Self Employed Pay: £27,000.00-£34,000.00 per year Additional pay: Bonus scheme Schedule: Monday to Friday, Overtime Licence/Certification: Driving Licence (required) Work Location: In person

About us At Heatingology, we specialise in providing top-quality heating solutions tailored to meet the unique needs of residential properties. With years of experience in the industry, we have built a reputation for excellence, reliability, and a customer-first approach. We offer a full range of services, including boiler installations, central heating repairs, underfloor heating systems, and routine maintenance. Whether it’s a small repair or a complete system overhaul, we approach every project with the same level of professionalism and care. Position Title: Gas Engineer Location: London Job Type: Full-Time Overview: We are seeking a skilled and certified Gas Engineer to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing gas appliances and systems in residential settings. You will ensure that gas systems are safe, efficient, and compliant with all relevant regulations. This role requires strong technical expertise, problem-solving skills, and a commitment to excellent customer service. This role does not require working from an office. The applicant can work remotely and will only need to attend on-site locations when tasks are assigned. Key Responsibilities: - Installation and Maintenance: Install, service, and repair gas systems, appliances, and fixtures, including boilers, heating systems, gas appliances - Safety Inspections: Conduct routine safety inspections on gas appliances and systems to ensure they comply with industry safety standards and regulations. - Fault Diagnosis: Troubleshoot and diagnose faults or malfunctions in gas systems and appliances and provide efficient repair solutions. - Compliance: Ensure all work complies with current gas safety regulations and company policies. - Customer Service: Providing excellent customer service, troubleshooting issues and making sure that they are solved safely and effectively. - Documentation: Maintain accurate records of all work performed, including inspection reports, service records, and any necessary paperwork related to regulatory compliance. - Emergency Repairs: Respond to emergency gas-related issues promptly and efficiently, ensuring the safety and satisfaction of the client. - Collaboration: Work closely with other engineers, contractors, and professionals on-site to ensure projects are completed on time and to a high standard. Qualifications: - Certification: Must be Gas Safe registered - Experience: Previous experience as a gas engineer, ideally with exposure to residential systems - Technical Skills: Strong understanding of gas systems, appliances, and relevant safety regulations. - Problem-Solving: Ability to diagnose and repair faults efficiently. - Communication Skills: Strong verbal communication skills with the ability to explain technical information to non-technical clients. - Driving License: A valid driving license is required as travel to various sites may be necessary. - Good to have: - Experience in plumbing - Experience working in a customer-facing role. - Experience with renewable energy systems (such as heat pumps or solar thermal systems) is a plus. Company Benefits: - Competitive salary with performance-based incentives. - Company vehicle provided for full time employees - Opportunities for professional development and certification Expected hours: 40 per week

Join Our Team as a Plumbing & Heating Engineer – ORCA Plumbing & Heating Ltd Are you a skilled Plumbing and Heating Engineer looking for your next big opportunity? At ORCA Plumbing & Heating Ltd, we're more than just a company; we're a growing team of professionals with a reputation for excellence. Based in Crawley and founded in 2012, we’ve rapidly expanded due to our dedication to delivering top-quality service to our clients. Now, we’re looking for an experienced, qualified engineer to join us on our exciting journey. Why Work with Us? At ORCA Plumbing & Heating, we’re committed to creating a positive and collaborative work environment where your skills are valued and developed. You'll be involved in a diverse range of projects, ensuring no two days are the same. As we continue to grow, there will be plenty of opportunities for you to advance your career and take on new challenges. If you're driven, skilled, and eager to make a real impact, we want to hear from you! What We Offer: Competitive Salary: £40,000 to £45,000 per year, based on experience and skill set. Bonus Scheme: Earn extra through performance-based bonuses. Growth Opportunities: Room to grow within our expanding company, plus training in the latest technologies. Professional Development: Regular up-skilling, qualification courses, and support with ongoing learning. Benefits: Company van (work use), pension scheme, 20 days’ holiday + bank holidays, and more. Supportive Work Culture: Be part of a friendly, close-knit team with a shared commitment to high-quality service. The Role: We’re looking for a Gas Safe registered Plumbing and Heating Engineer who can handle both routine and complex tasks, from domestic plumbing installations to diagnosing and resolving boiler breakdowns. If you’re a proactive problem-solver with strong technical skills, this could be your ideal next step. Key Responsibilities: Maintain, service, and install domestic plumbing and heating systems. Diagnose and repair boiler and system faults. Complete gas safety certificates and boiler servicing. Work independently and alongside apprentices, providing guidance and training as needed. Deliver excellent customer service, maintaining professionalism in all client interactions. Skills & Qualifications We’re Looking For: Minimum 5 years' experience in plumbing and heating installations, servicing, and fault diagnostics. Strong knowledge of boiler breakdowns, servicing, and system fault-finding. Qualified in CCN1, CENWAT, CKR1, HTR1, G3, with additional electrical wiring knowledge (S-plan, Y-plan, combination systems). Level 2 NVQ in Plumbing (Level 3 preferred). Ability to communicate clearly and work well within a team or independently. Who You Are: You’re a proactive and solution-driven individual with a strong work ethic. You have excellent organisational skills and enjoy taking ownership of your tasks. You can adapt to both routine and complex challenges. You’re passionate about providing top-notch service to clients. Ready to Apply? We’re excited to hear from motivated engineers who are ready to make an impact!

Career Opportunity: Drainage Engineer Company: United Drains Location: London and Surrounding Areas (100-Mile Radius) Employment Type: Full-time Company Overview: United Drains, a leading plumbing and drainage company specialising in the commercial sector, is experiencing rapid growth. We are currently seeking talented Plumbing & Drainage Engineers to join our expanding team. Job Description: Position: Plumbing & Drainage Engineer Salary Range: £33,800 - £44,200 Work Hours: Monday to Friday, 08:00 - 18:00 On-call: Approximately 1 day per week Preferred Skills: Proficiency in: · Blockage clearance using high-pressure water jetting and electro coring equipment · Excavations and drain repairs · CIPP patch lining · CCTV surveys · Basic plumbing · Understanding of waste pumps · Understanding of site health & safety protocols Essential Requirements: Clean DBS required Minimum 2 years of experience in the drainage/plumbing industry Positive attitude and a proactive approach to work Excellent communication skills, both written and oral Strong attention to detail and a commitment to high-quality workmanship Exceptional customer service skills Ability to work effectively in a team environment Flexibility with working hours and willingness to participate in on-call rotation Possession of a valid full driving licence Benefits: Competitive pay rates (pay structure dependent on experience) Overtime, call-out standby payment & monthly performance bonus Company pension scheme 20 days’ annual leave plus bank holidays, with an additional days holiday per year after 3 years of continued service (maximum 5 additional days) Birthday leave Option to participate in a comprehensive bonus scheme Fully equipped service vehicle provided Uniform and Personal Protective Equipment (PPE) supplied Ongoing training opportunities Fuel card provided Trade card supplied If you possess the required skills and are eager to join a growing team with excellent benefits, we invite you to apply for this position.

Job Overview: We are seeking a dedicated IT Support Engineer to join our team and provide technical support to our employees. The ideal candidate will diagnose, troubleshoot, and resolve hardware, software, and network issues while maintaining the overall health of IT systems. This role is crucial to ensuring smooth daily operations and enhancing user satisfaction through timely assistance and training. --- Key Responsibilities: 1. Technical Support Respond to and resolve IT support requests via email, phone, or in person. Troubleshoot hardware, software, and network-related issues. Set up and configure new user accounts, systems, and devices. 2. System Maintenance Monitor and maintain servers, networks, and IT infrastructure. Perform regular updates, patches, and system backups. Ensure compliance with IT security policies and standards. 3. Troubleshooting Diagnose and resolve technical problems, escalating complex issues when necessary. Identify recurring issues and recommend long-term solutions. 4. User Training and Documentation Provide training to users on IT tools and best practices. Create and maintain user manuals, FAQs, and other technical documentation. 5. Collaboration and Vendor Management Work closely with IT teams and other departments to optimize system performance. Coordinate with external vendors for hardware and software procurement and maintenance. 6. Cybersecurity Monitor systems for potential security threats and implement preventive measures. Respond to and mitigate security incidents, ensuring data integrity and protection. --- Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as an IT Support Engineer or similar role. Proficiency in operating systems (Windows, macOS, Linux). Knowledge of networking concepts (TCP/IP, VPN, DNS, DHCP). Familiarity with tools like Active Directory, Office 365, and ticketing systems. Strong problem-solving, organizational, and communication skills. Certifications such as CompTIA A+, Network+, CCNA, or ITIL are a plus. --- Soft Skills: Excellent interpersonal and customer service skills. Ability to work under pressure and manage multiple tasks. Strong attention to detail and proactive problem-solving approach. --- Working Conditions: On-site/remote work as per company policy. May require occasional evening or weekend shifts for system maintenance or emergencies.

We are Hiring!💡⚡🪛🔨 Due to continued expansion, we are seeking an experienced Electrical Maintenance Engineer to join our reactive team. You will work as part of a highly skilled maintenance team who are responsible for ensuring that jobs completed meet the desired quality and customer service standards. You will be responsible for planned, preventative and responsive maintenance across our clients commercial and domestic properties in and around London, the South and Southeast of England. The emphasis will be on electrical works, but the role may also involve other general maintenance works like basic plumbing, replacing door handles and locks and other general wear and tear maintenance. The successful candidate will: · Perform electrical repairs and maintenance (R&M) on a day-to-day basis across multiple sites. · Diagnose, troubleshoot, and repair electrical systems, ensuring compliance with industry standards. · Manage and maintain a company-supplied van and stock · Ensure all work is completed safely, efficiently, and to the highest standards. · Work independently, managing your time and priorities effectively. · Maintain accurate records of work carried out, including reports and compliance documentation. Qualifications and skills required: · A sound understanding of health and safety regulations. · Ability to use service management software packages. · Excellent time management and diagnostic skills. · 18th Edition certification (minimum). · City & Guilds NVQ Level 3 in Electrical Installation or Maintenance. · Experience working on repairs and maintenance (R&M) in domestic or commercial settings. · Full UK driving license (essential). · Good communication skills and customer-focused approach. Desirable: · Any additional trade qualifications (plumbing, Mechanical or electrical) · City & Guilds 2391 (Inspection and Testing) What we provide: · Company Vehicle · Fuel Card · Uniform & PPE Provided · Company Pension Scheme · 28 days Holiday (inc. B/H) · DBS check · Ongoing training and development opportunities · Potential to join On Call Rota Work Location: Mobile Job Types: Full-time, Permanent Competitive PAYE salary negotiable depending on experience Applicants must be eligible to work in the UK.

Job Title: Vehicle Technician Location: Basildon, SS14 3EU Job Type: Full-Time/Part-Time/Contract Hours: 48 (8.30-5.30 Mon to Fri & 8.30-5 Sat) Salary: Starting from £30,000 per annum About Us: We are a trusted and customer-focused auto repair and maintenance service provider dedicated to ensuring vehicles perform at their best. Our team values technical expertise, attention to detail, and exceptional customer service. Job Description: We are seeking a skilled vehicle technician / auto mechanic to join our dynamic team. The ideal candidate will have experience in diagnosing, repairing, and maintaining a wide variety of vehicle makes and models. You will play a key role in delivering reliable, high-quality auto care while ensuring customer safety and satisfaction. Key Responsibilities: - Perform routine vehicle maintenance, including oil changes, tire rotations, and brake services. - Diagnose and repair mechanical and electrical issues using advanced diagnostic tools. - Conduct inspections and recommend necessary repairs or replacements. - Complete engine repairs, transmission work, and other complex mechanical jobs. - Ensure all repairs meet safety standards and comply with manufacturer guidelines. - Maintain detailed records of services performed and communicate findings with customers clearly. - Keep the workspace clean, organised, and equipped with the latest tools and technologies. Requirements: - Proven experience as a vehicle technician / auto mechanic or in a similar role. - Strong knowledge of vehicle systems, diagnostics, and repair techniques. - Proficiency with tools, diagnostic equipment, and software. - Certification (e.g., ASE) is preferred but not mandatory. - Excellent problem-solving skills and attention to detail. - Strong communication and customer service skills. - Ability to work in a fast-paced, team-oriented environment. What We Offer: - Competitive salary and benefits package. - Opportunities for professional development and certifications. - A supportive and collaborative work environment. - Access to state-of-the-art tools and equipment. If you’re passionate about cars and committed to delivering top-notch auto care, we’d love to hear from you! How to Apply: Submit your resume detailing your experience and skills. We look forward to welcoming you to our team!

JOB TITLE Warehouse Operative TEAM Operations: Planning & Warehouse LINE MANAGER Planning & Warehouse Manager KEY RELATIONSHIPS Sales Operations, Logistics, Procurement, Finance, Planning, Manufacturing, Customer Service Operations We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes. ABOUT BREMONT ** ** Bremont is recognised for designing and manufacturing the ultimate tool watch, making timepieces that are highly durable, reliable, and fit for purpose, whatever the environment. Bremont positions itself in the world of adventure and exploration, working with individuals across different fields who epitomise and demonstrate anything being achievable armed with the right mindset. Bremont supports and promotes this mentality and is proud to provide watches for some truly extraordinary feats of endurance that inspire us to push ourselves to achieve incredible things. Bremont is built on a rich British heritage and the brand represents a true embodiment of the indomitable British spirit. Through sheer vision, determination, and belief, Bremont has established itself as a leading brand in the luxury watch industry. These intrinsic values form the basis for Bremont’s core message and brand philosophy. The company manufactures its mechanical watches at scale from “The Wing”, Bremont’s 35,000 sq ft state-of-the-art Manufacturing & Technology Centre in Henley-on-Thames, England. High precision engineering, craftsmanship, technical innovation, and a distinctive design ethos set Bremont apart, combined with its unique spirit of adventure. KEY PURPOSE OF THE ROLE ** ** As a Warehouse Operative in the Planning & Warehouse department at Bremont you will be part of a team ultimately responsible for managing the stock at Bremont. A fundamental aspect of this role is supporting other internal departments with the provision of kits and components. The role will involve working closely with other departments to ensure an efficient flow of goods is achieved – on time and accurately. KEY RESPONSIBILITIES The Warehouse team are required to complete the following tasks with operators specialising on a selection of tasks but able to complete all tasks to cover increased workloads or support holiday/absence: · Customer Service Operations: o Picking and kitting components required for Service Calls o Picking and resupplying consumable’s locations · Manufacturing: o Picking and kitting components required for Works Orders o Picking and resupplying consumable’s locations · Additional secondary support tasks include: o Picking and fitting straps/bracelets to watch heads o Inventory maintenance: § HQ § External warehouse · Complete other business critical Warehouse tasks · Working closely with the Logistics team to ensure that team resources are utilised appropriately to meet the demands of the business. · Assist with inquiries from other internal departments in an efficient and professional manner · Ensuring the areas are kept clean and tidy · Complete other tasks relevant to the role as assigned by the Planning & Warehouse Manager · Be willing to support other departments as and when required. PERSON SPECIFICATION Recent experience in working within dispatch, stores, or warehouse roles with valuable goods. Ability to use Microsoft office - outlook, word and excel at a high level. Previous experience of stock management using ERP systems e.g. Priority. Excellent organisational skills. Forklift license desirable but not essential. Strong administration skills. Honesty and integrity are hallmarks. Careful attention to detail and strong organisational skills. Able to communicate well, both orally and in writing, adapting to a wide range of people. A hardworking and reliable attitude, able to work both autonomously and collaboratively. Self-motivated, sets high standards and effectively prioritises. Able to remain calm and focused under pressure. Willing to adapt and take on new challenges and driven to continually improve. Maintains a high level of confidentiality. The ability to work as part of a team. COMPANY BENEFITS · 20 days holiday entitlement from the off, increasing accordingly to length of service · Life cover · Excellent length of service awards featuring the issuing of those Bremont timepieces we are all so proud to produce. · Significant permanent employee discounts on Bremont Watches, with great ‘family and friends’ Sales. · Unique retail discounts for many different brands, available both locally and online. · Enhanced Maternity and Paternity leave. · Wellbeing initiatives including counselling and 24/7 financial & legal advice. · Strong support regarding time off for you partake in any commendable volunteer work. · A day’s holiday for you to celebrate your birthday! · We’re a sociable bunch and plan several social events throughout the year. · Training programmes offered with a focus on career development within the company. · A fantastic and enviable new facility in which to work, very near the town centre WORKING ENVIRONMENT · Hours of work – 0900-1730hrs with 1 hour unpaid lunch · Monday to Friday · Onsite working · Working as part of a team · Probation process 4 months · Notice period – 1 month INTERVIEW PROCESS Stage 1 Interview with hiring manager and HR onsite Smart casual dress code required for an onsite interview

Key Responsibilities: Product Listings & Content Management: Create, update, and manage product listings across ecommerce platforms (e.g., Shopify, Amazon, eBay, etc.). Ensure all product descriptions, specifications, and images are accurate, optimised, and up to date. Assist with the uploading of new products, seasonal promotions, and price changes. Perform regular audits of product content to ensure consistency and accuracy. Inventory Management: Monitor inventory levels across all ecommerce platforms, ensuring stock availability and alerting teams to low stock or stockouts. Coordinate with the warehouse or fulfilment team to ensure timely restocking and accurate product availability. Assist in setting up and maintaining stock control systems within the ecommerce platform. Order Management: Process and manage customer orders, ensuring accurate fulfillment, timely shipping, and smooth delivery. Coordinate with the customer service and fulfillment teams to resolve any order-related issues (delays, cancellations, returns, etc.). Track orders, troubleshoot discrepancies, and update order statuses as necessary. Customer Support: Provide backend support for customer inquiries related to product information, orders, and returns via email or ecommerce platform messaging. Resolve issues related to payments, refunds, and exchanges in a timely and professional manner. Collaborate with customer service to ensure a seamless and positive customer experience. Platform Maintenance & Optimization: Maintain the overall functionality of the ecommerce website(s), ensuring all links, banners, and CTAs are working correctly. Identify and troubleshoot any technical issues that may arise on the platform, working closely with the IT team or external developers. Monitor website speed, security, and overall user experience, making suggestions for improvement as needed. Reporting & Data Analysis: Assist in the collection and analysis of sales data, traffic reports, and key performance metrics. Prepare daily, weekly, and monthly reports for management, highlighting trends, sales performance, and inventory turnover. Provide actionable insights from data to help optimise ecommerce performance. Marketing & Promotions Support: Support the ecommerce and marketing teams in executing digital marketing campaigns, promotions, and sales events. Coordinate promotional banners, discount codes, and product features on the website. Collaborate on SEO initiatives and ensure listings are optimised for search engines.