Customer Service Executive
5 days ago
Royal Leamington Spa
Customer Support Executive – Energy & Sustainability Sector Location: Guildford or Leamington Spa (Hybrid) Salary: £30,000 + benefits Type: Full-time | Permanent We are recruiting on behalf of a growing UK-based energy and sustainability consultancy that helps organisations reduce costs, lower carbon emissions, and make smarter strategic energy decisions. Their mission is ambitious: to help customers save billions in energy spend while delivering meaningful carbon reduction this decade. By combining expert insight, technology, and data-led decision making, they enable business leaders to turn sustainability ambitions into measurable outcomes. As part of their continued growth, they are now seeking a Customer Support Executive to join their operations team. The Role This position plays a key role in delivering high-quality support across the full customer lifecycle. You will manage customer accounts from onboarding through ongoing service delivery, ensuring issues are resolved efficiently and professionally. Responsibilities include: • Managing customer portfolios across the lifecycle (excluding sales activity), • Onboarding customers into internal platforms and preparing accounts for tendering, • Coordinating industry processes such as Change of Tenancy, • Handling billing queries, objections, and contract terminations, • Supporting meter installations/removals and third-party interactions (e.g. MOP/DCDA), • Maintaining accurate records and following operational processes, • Taking ownership of customer issues and driving positive outcomes This is a fast-paced environment suited to someone who enjoys problem-solving, working autonomously, and making a real impact on customer experience. About You Our client is looking for someone who is: • Proactive, reliable, and adaptable in a dynamic environment, • Passionate about delivering excellent customer service, • Highly organised with strong time-management skills, • A confident communicator able to handle complex or sensitive conversations, • Detail-oriented with strong analytical thinking, • Comfortable working independently and collaboratively with remote colleagues, • Motivated to meet service targets and deadlines Skills & Experience • Strong customer service background with a proactive approach, • At least 2 years’ experience within the utilities sector (supplier, broker, or consultancy), • Good understanding of utilities account processes, • Strong Microsoft Office skills (Excel, Outlook, SharePoint), • CRM experience preferred (HubSpot advantageous but not essential) Why Join? You’ll be joining a purpose-driven organisation operating at the intersection of energy, sustainability, and commercial performance — where your work directly supports businesses in reducing costs and environmental impact.