Commercial/ Customer Proposition Senior Project Manager - Oxford, OX5 1HX
1 day ago
Chelsfield
The Commercial / Customer Proposition Project Manager will lead the endtoend delivery of business and customer proposition initiatives that drive growth, improve customer experience, and strengthen Essentra's value proposition across Express and Expert customer segments. This role sits at the intersection of commercial strategy, customer experience and execution, translating customer and business needs into clearly defined scopes, plans and deliverables, and ensuring initiatives are delivered at pace, with measurable outcomes. The role requires strong stakeholder management across commercial, sales, marketing, operations, supply chain and technology teams, with a clear focus on value realisation and customer impact. Typical Accountabilities: • Lead the planning, coordination and delivery of commercial and customer proposition initiatives from discovery through to implementation and transition into BAU, • Own project scope, objectives, milestones, dependencies, risks and benefits, ensuring alignment to strategic priorities, • Drive clarity on what is being delivered, for which customer segments, and what success looks like in measurable terms, • Work closely with commercial, sales and marketing teams to shape, refine and operationalise customer propositions, offers, pricing models and service approaches, • Ensure customer insights, data and feedback are embedded into project design and decisionmaking, • Support the development and execution of differentiated propositions (e.g. Express vs Expert), ensuring consistency across channels and regions where required, • Act as the single point of accountability for delivery, coordinating multidisciplinary teams across regions and functions, • Build strong working relationships with senior stakeholders, sponsors and workstream leads, providing clear updates, risks and decision points, • Facilitate workshops, working sessions and governance forums to drive alignment and resolve issues, • Manage interdependencies with enabling workstreams (e.g. digital, data, people & change) to ensure joinedup delivery, • Apply Essentra PMO standards, ensuring consistent governance, planning and reporting across assigned workstreams, • Track delivery progress and highlight operational risks early, recommending mitigations where required, • Proven experience delivering commercial, business or customerfocused change initiatives in a complex, multistakeholder environment, • Strong project management capability, with confidence managing ambiguity, dependencies and competing priorities, • Excellent stakeholder management skills, with the ability to work credibly with senior commercial and sales leaders, • Experience translating strategy and customer needs into executable plans and tangible outcomes, • Strong facilitation, communication and problemsolving skills, • Demonstrable experience delivering commercial, business or customer proposition initiatives, rather than purely technical or IT projects, • Proven track record in project management, including planning, governance, risk management and benefits tracking in a complex, matrix organisation, • Experience working closely with commercial, sales, marketing or customer teams, translating strategy and customer needs into executable delivery plans, • Strong stakeholder management capability, including experience working with senior leaders and sponsors, • Experience operating in a global or multiregion environment, managing competing priorities and dependencies, • Experience working with customer propositions, pricing models, gotomarket initiatives or segmentbased strategies, • Experience in a B2B, manufacturing, distribution or industrial environment, • Familiarity with agile and hybrid delivery approaches, • Exposure to global or multiregion programmes, • Formal project management qualification (e.g. PRINCE2, PMP, APM or equivalent), • Experience delivering customer propositions, gotomarket initiatives, pricing models or segmentbased strategies, • Exposure to customer experience (CX), customer journey mapping or customer insightled change, • Experience working in manufacturing, distribution, B2B or industrial environments, • Familiarity with agile or hybrid delivery approaches, • Competitive Salary, • Discretionary Annual Bonus, • Private Family Medical Insurance, • Up to 5% matched pension contribution, • 4x annual salary life assurance, • 25 days annual leave plus bank holidays, • Extra paid day off for your birthday, • Paid day off for volunteering, • Employee discounts through MyDiscounts platform, • Salary Sacrifice Car Scheme, • Holiday Purchase Scheme, • Eyecare Vouchers, • Cycle to work scheme Essentra Components are a global market leader in plastic injection moulded, vinyl dip moulded and metal components. We have a history of over 65 years, producing essential components across a huge range of industries and applications. Making it easier for our customers is our top priority. That's why we operate internationally in 29 countries across 4 continents. With every order, we offer a hassle-free experience through our 14 manufacturing facilities, 34 distribution centres and 40 sales and service locations. We have over 45,000 standard parts and one of the world's most extensive product offerings, all available for immediate dispatch and fast delivery. Our product range features caps and plugs, wire and cable management, flange protection, knobs, handles and grips, access hardware, PCB and electronics hardware Our Vision is to be "The world's leading responsible, hassle-free supplier of essential industrial components"
