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We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As a Customer Research & Insight Analyst, you will work across Orbit to embed a customer first mindset and ensure customers influence our long-term decision making. By utilising a range of tools such as segmentation and future focused research you will feed into service design, policy development and strategic planning to deliver inclusive, responsive and sustainable housing services. You will drive strategic foresight by embedding horizon scanning into our ways of working, enabling the organisation to proactively track social change, innovation, and sector or wider market trends that inform decision-making and future planning Your insights will help shape forward-thinking approaches that reflect the diverse needs of our customers and enable the organisation to proactively respond to future challenges and opportunities. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. What you'll achieve Lead and deliver strategic research aligned with Orbits 2030 strategy, generating actionable insights into emerging tenant needs and future behaviours to inform policy, service design, and long-term planning. Deliver high-impact insight outputs, including interactive Voice of the Customer reports, visual dashboards, and workshops that influence Exec, Board, and Committee-level decisions. Maintain a strong understanding of housing sector regulations, including the Consumer Standards, Tenant Satisfaction Measures (TSMs), and the Social Housing Regulation Act, while measuring and analysing the TSMs in line with regulatory reporting requirements to identify key drivers of tenant satisfaction and generate insights that inform service improvements and support our 2030 ambitions. Work collaboratively with Customer Excellence leads, operational teams, and colleagues across the organisation to embed the customer voice and actionable insights at every level of our services. Ensure that insights drive real change and continuous improvements, shaping the direction of customer journeys and influencing our ways of working. Drive the use of customer segmentation to inform services and improve inclusive, personalised customer journeys, with a focus on those with extra support needs or harder to reach groups.What you'll bring Essential skills Ability to translate complex data into clear, compelling narratives and visual reports. Proven ability in managing/ maintaining large databases, with strong data literacy skills to interpret, validate and communicate data effectively. Proven experience of applying statistical and analytical techniques in a customer experience or insight role. Strong skills in both quantitative and qualitative research methodologies. Adept at simplifying complex concepts and adapting communication style to suit varied audiences.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Data Analyst - Legal Operations (Contract). This role will support key digital and transformation priorities across the General Counsel function, with a strong focus on improving data capture, insight generation, and the effective use of AI-enabled solutions. The successful candidate will help drive

Senior Modelling Credit Analyst.

You will be trained in the exact tools and workflows employers expect from junior and entry-level data analysts. Data cleaning, data modelling, and reporting. Understanding how data analysts work in real companies.

This is a standout opportunity to take ownership of credit risk models within a growing UK credit function.You will play a key role in bringing model ownership onshore, shaping how models evolve, and influencing the wider risk strategy in a regulated financial services environment.The role offers st

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Data Analyst Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. The Outcome 93% of graduates secure data analyst roles within 3 months. Ready to start earning in data? Limited spaces available.

IMPOWER Consulting is seeking an experienced Senior Analyst to join their team in Greater London. The role involves designing and managing analytical tools, collaborating with clients and stakeholders, and delivering insights from data analysis to improve public services. Candidates should have a Ba

Data Analyst Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. The Outcome 93% of graduates secure data analyst roles within 3 months. Ready to start earning in data? Limited spaces available.

Sustainability Technical Data Analyst - Salary circa £55. You enjoy turning complex ESG data into clear insights that help businesses make better decisions. You are comfortable managing data, reporting requirements, and stakeholder engagement.

Data Analyst Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. The Outcome 93% of graduates secure data analyst roles within 3 months. Ready to start earning in data? Limited spaces available.

You will develop a thorough understanding of the Finance Data landscape—including principal data domains, essential data elements, business rules, and source systems—and act as a steward to maintain the integrity of critical data integrations. Support data governance initiatives, ensuring data i

Data Analyst Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. The Outcome 93% of graduates secure data analyst roles within 3 months. Ready to start earning in data? Limited spaces available.

Agoda is seeking a data-driven individual for a role within their Performance Marketing Team in Greater London. Responsibilities include optimizing online marketing programs across various platforms, analyzing vast data sets, and managing campaigns on search and display networks. Exposure to data an

Data Analyst Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. The Outcome 93% of graduates secure data analyst roles within 3 months. Ready to start earning in data? Limited spaces available.

Data & Insights Analyst, International Acceptance. Clear, concise written communication and the ability to translate data into business implications. You will give leadership the clarity they need, improve cross-country execution, and help build a scalable, data-driven operating model.

Data Analyst Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. The Outcome 93% of graduates secure data analyst roles within 3 months. Ready to start earning in data? Limited spaces available.

Analyse, reconcile and record data changes for movement and cleansed data and keep a full audit trail of all benefit and data items throughout the lifecycle of the onboarding process. Perform analysis of defined benefit datasets and benefit specification and report on accuracy, integrity and complet

Data Analyst Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. The Outcome 93% of graduates secure data analyst roles within 3 months. Ready to start earning in data? Limited spaces available.

A leading gaming company in Greater London is seeking a commercially minded Data Analyst to join their Analytics team. The ideal candidate will have experience in high-volume data analysis, proficient in SQL and/or R, and possess strong data visualization skills. This role involves driving evidence-

Data Analyst Course Programme – Job Guarantee Included. Complete online training designed to take you from zero experience to your first data analyst role. Ready to start earning in data? Limited spaces available.

Deep expertise in building and scaling data foundations necessary for AI in procurement, including data governance, data quality, master data management, and data integration. Senior Director, Analyst – Data & Analytics and AI Transformation in Procurement (East Coast or Central – Canada OR UK &

Data Analyst Course Programme – Job Guarantee Included. Complete online training designed to take you from zero experience to your first data analyst role. Ready to start earning in data? Limited spaces available.

Global Expat Pay Limited is seeking a Junior Data Analyst to join its Customer Success team in the UK.

Data Analyst Course Programme – Job Guarantee Included. Complete online training designed to take you from zero experience to your first data analyst role. Ready to start earning in data? Limited spaces available.

BenYac Technologies is seeking a skilled Data Analyst to collect, clean, and interpret data from multiple sources to support business strategies. You will work with leadership and business teams to understand data requirements, build reports, and deploy data processing solutions using SQL and Python

Data Analyst Course Programme – Job Guarantee Included. Complete online training designed to take you from zero experience to your first data analyst role. Ready to start earning in data? Limited spaces available.

Contribute to the development of EXN's data governance operating model: RACI for data ownership, escalation paths, data steward responsibilities across domains, and the principles governing how master data decisions are made. We care about your data: please read our Recruitment Data Protection Polic

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Complete online training designed to take you from zero experience to your first data analyst role. Data Analyst Course Programme – Job Guarantee Included. Ready to start earning in data? Limited spaces available.

This role involves ensuring accuracy and compliance of building and maintenance data. The Asset Analyst will validate asset information, support operational teams, and engage with technical stakeholders. ISS Facility Services UK is seeking an Asset Analyst for a 12-month fixed-term contract.

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