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This role involves overseeing a team of 10-15 Account Managers, providing coaching on best practices, and ensuring SMB restaurant growth.

Get started with your online application.Not quite your dream role? Sign up to get notified when the right vacancy comes along.The role of the Team Lead is to manage a team of Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management T

This role involves leading a cross-functional team to enhance contact centre performance, developing strategies that align with the company’s commercial goals.

A leading food delivery service is seeking a Team Lead to manage a team of Italian-speaking Account Managers in Manchester.

Account Management Team Lead - French speaking.

A leading food delivery service in Manchester is seeking a Senior Agent for their Global Escalations team.This role involves managing complex customer complaints, ensuring fair resolutions, and liaising with various stakeholders.Ideal candidates will possess exceptional communication and problem-sol

The role of the Team Lead is to manage a team of Italian speaking Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. Fluency in Italian and English.

Deliveroo Cost Center Hierarchy. Deliveroo Editions were the world's first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed. At Deliveroo we know that people are the heart of the business and we prioritise their welfare.

A technology-driven company is seeking a Head of Merchant Excellence in Manchester.This role requires ownership of the strategy for delivering world-class service to partners while collaborating across departments.Ideal candidates will have significant experience in operational leadership, strong co

A leading food delivery service is seeking a Customer Care Agent - Italian to manage complex customer complaints. This role involves resolving high-priority issues in both English and Italian, conducting root cause analysis, and liaising with regulatory bodies for compliance.

Account Manager – Italian Speaking (SMB). Language skills - fluency in Italian & English.

This full-time position involves managing high-priority customer complaints, ensuring fair resolutions while maintaining compliance with industry regulations.

A leading food delivery service in Manchester is seeking a Head of Merchant Excellence to own the strategy for delivering exceptional service to partners.You will lead a large team and collaborate across various departments to achieve performance targets and improve operational efficiency.The ideal

A leading food delivery service is seeking an Italian speaking Inbound Sales Representative in Manchester.

A leading food technology company in Manchester is seeking a Restaurant Launch Assistant – Dutch Speaking to support new restaurant partners during the onboarding process. The ideal candidate will be fluent in Dutch and English, possess excellent communication skills, and be IT-literate.

A leading food delivery service is seeking a French Customer Care Agent to join their Global Escalations Team in Manchester. The ideal candidate is fluent in English and French, has experience in complaints handling, and possesses strong analytical and conflict resolution skills.

A leading food delivery service based in Manchester is seeking a New Partner Experience Advisor who speaks Italian to provide support to newly signed partners.

Reporting to the SMB Commercial Director, you will lead a cross‑functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. Head of Operational Support (SMB) — 12-Month FTC. Own the operational r

Deliveroo is more than just delivering food quickly; it’s a story of high growth, challenges, and vast opportunities. We are building a Restaurant Launch Team to engage with new restaurant partners on the Deliveroo platform, focusing on the EU small and medium businesses team (SMB). Collaborate wi

A leading tech company is seeking an Account Manager in Manchester to manage and grow relationships with top local restaurants.This role requires strong communication skills and a data-driven approach to drive restaurant performance and increase online sales.Candidates should have at least 2 years o

Deliveroo Cost Center Hierarchy Europe UKI Global Restaurants SMB Hub. Deliveroo is on a mission to transform the way the world thinks about food delivery. Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo.

Candidates must be fluent in Mandarin, possess strong negotiation skills, and be comfortable working outside the office.

A leading food delivery service is seeking a New Partner Experience Team leader to manage a team of Italian speaking agents in Manchester. The ideal candidate should have at least 2 years of management experience and fluency in Italian and English.

We are looking for Italian speaking Inbound Sales Representatives to join our team in Manchester City Centre. We are open to backgrounds, no previous sales experience is required, just a willingness to learn, with the customer's best interest at heart and the want to succeed in sales. You will work

A leading food delivery service based in Manchester is seeking an Account Manager who speaks Italian.

A leading food delivery service seeks a Site Manager in Manchester to oversee daily operations and lead a team to achieve performance targets.

A leading food delivery service based in Manchester is seeking a Merchant Support Manager to drive operational excellence and enhance Merchant satisfaction.This hybrid role involves managing a team, identifying performance gaps, and implementing strategic improvements to elevate service delivery.Ide

A leading tech company in Manchester is looking for an Account Manager to foster relationships with top local restaurants.This role involves liaising with partners to boost their online sales and negotiating contracts.The ideal candidate will have over 2 years of experience in account management and

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. Drive Team Impact: Mentor and support your direct reports, empowering them to implement best-in-class customer experience practices that position Merchant Operations as a tru

A leading food tech company in Manchester is seeking a Restaurant Onboarding Associate to help new restaurant partners get started with the platform. The role includes providing high-level service and support during onboarding.

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Drive engagement with Deliveroo's national and local marketing opportunities for restaurants. At Deliveroo we know that people are the heart of the business and we p

Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Regional UKI presents one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulf

A customer-focused tech company is seeking a Senior Agent in Global Escalations in Manchester.The role involves managing and resolving complex customer complaints, ensuring compliance with regulations, while maintaining high customer experience standards.Ideal candidates will have strong negotiation

Are you ready to take your career to the next level in a fast-paced, dynamic environment? Join our ambitious and growing team as a French-speaking Sales Development Representative (SDR) in the heart of Manchester City Centre. No previous sales experience is required – just bring your enthusiasm, p

The Small Medium Business (SMB) team are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in several markets across Europe, ensuring that they continue to grow and operate well. At Deliveroo we know that

We are passionate about making every customer interaction exceptional—because great service is what keeps Deliveroo moving forward. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. At Deliveroo, we believe a great workplace is one that represents the

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. Deliveroo’s reputation remains strong with all stakeholders. In Operations, you’re at the heart of our marketplace — workin

Language skills - ability to converse with businesses in Dutch/Flemish.

A leading delivery company is seeking a Site Associate in Manchester.This role involves maintaining cleanliness, assisting with order dispatch, and ensuring health and safety standards.Ideal candidates should have a positive attitude, reliability, and a willingness to learn.No prior kitchen experien

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Deliveroo Cost Center Hierarchy, COO, Customer Experience, Marketplace Support, Partner Services. Deliveroo Plus subscription which gives you access to exclusive offers and free delivery on selected order

A leading online food delivery service in Manchester seeks a Commercial Excellence Team Leader to transform their QA function into a strategic insight-led operation.This role requires overseeing a dedicated team, driving commercial performance through AI-enabled insights, and managing critical partn

A leading food delivery service is looking for a Merchant Support Manager in Manchester.The role requires overseeing team performance and driving changes for improved satisfaction and efficiency.As a key driver of operations, you'll implement best practices and lead performance improvement initiativ

Fluency in Mandarin, nice to have: Cantonese.

You will be the link between the restaurants and Deliveroo. Work cross-functionally within our Manchester Team which consists of Sales and Account managers to ensure our partners have a smooth journey with Deliveroo. Ensure partners are successful resulting in consistent order takings on our platfor

A leading food delivery company is seeking an Account Management Team Lead fluent in French to manage a team of Account Managers.

Apply for the Restaurant Launch Assistant – Dutch Speaking role at Deliveroo. We are building a Restaurant Launch Team to engage with all of our new restaurant partners on the Deliveroo platform that fall under the EU small and medium businesses (SMB) team. As a Restaurant Launch Assistant you’l

You will work as part of the SMB (Small Medium Business) team in Manchester City Centre. The Restaurants Team helps our restaurant partners grow their businesses through supporting them to improve their delivery operations and attract new customers. As an SMB Account Manager, you will have discussio

New Partner Experience Advisor- Italian Speaking (Italian Market) - Manchester based. Fluent or Native Italian and English.