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The Company and the Role Our client is seeking a Technical Support Engineer to join their expanding Service and Automation team. This is a newly created position designed for an experienced engineer with a strong background in special-purpose or automated machinery, who also enjoys problem-solving and supporting customers. The role would be ideal for a Commissioning or Service Engineer looking to move into a more office-based, customer-focused environment, or for someone currently in a technical support or supervisory role who wants to continue using their hands-on expertise without direct team management responsibilities. As the key point of contact for customers, you’ll be responsible for diagnosing and resolving technical issues remotely, maintaining high levels of service, and developing technical documentation, training materials, and knowledge resources to support both internal teams and external clients. Responsibilities • Act as the first line of technical support for customers experiencing equipment issues, • Provide remote assistance for mechanical, electrical, and control system faults., • Carry out initial fault diagnosis using remote PLC connections and other diagnostic tools., • Recommend corrective actions for faults and breakdowns on bespoke automated machinery., • Manage customer communications through various channels, including phone, email, and service portals., • Handle cases from start to finish, ensuring timely resolution and customer satisfaction., • Support field service engineers with troubleshooting and technical advice when required., • Maintain customer relationships throughout installation, maintenance, and repair activities., • Create and update service manuals, technical documents, and support materials., • Log and track all technical cases within the company’s CRM or ticketing system., • Identify and report recurring issues to the engineering team for future design improvements., • Contribute to and manage a technical knowledge base or wiki to streamline future support efforts. Experience and Skills Qualification in Mechanical or Electrical Engineering (HNC, HND, or equivalent). Proven background working with automated machinery or complex mechanical/electrical systems. Strong analytical and problem-solving skills with a practical, hands-on mindset. Confident in reading and interpreting technical drawings and electrical schematics. Familiar with ERP and CRM systems. Excellent written and verbal communication skills, with the ability to create clear, structured technical documentation. Desirable Previous experience in a technical support or service engineering position. Background in automation, robotics, packaging, or bespoke manufacturing machinery. Working knowledge of PLCs, HMIs, and control systems. Experience delivering technical training or customer demonstration Salary Salary will be discussed with your consultant during your call. We operate and advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary roles.

With our market-leading kitchen and bathroom ranges you will help us deliver on our commitment to help the nation feel house proud.

With our market-leading kitchen and bathroom ranges you will help us deliver on our commitment to help the nation feel house proud. About you - Customer Focus: With great communication skills and natural curiosity, you will genuinely enjoy building relationships with customers & colleagues - Sales

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Telecommunications Design Consultant. The Cabling Infrastructure Design Engineer is responsible for designing, developing, and implementing ICT solutions and physical infrastructure, including telecommunications rooms and spaces. Develop network topology and architecture designs.

Whether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experience, guiding them through the design stage to the decision journey.

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This is an exciting opportunity to help build their new digital design foundation, before progressing into a client-facing Design Consultant position. Junior Design Consultant (Revit) – Hospitality Design. Clear career path to a client-facing Design Consultant role.

Sales Professionals/Self-employed Sales/Design Consultants. Design skills including CAD are advantageous however not essential as full training is provided but previous customer facing sales experience/communication skills would be beneficial.

Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

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Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

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Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

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Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. About youCustomer Focus: With grea

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Technical Consultant (Low Level Design)£45,000 - £55,000 + Hybrid Working + Bonuses + Clear Scope Of Progression + Technical Training + Expenses Covered + Other Great BenefitsHybrid Role - Commutable From Chippenham, Farnborough, Andover, Swindon Or Anywhere On M4 CorridorAre you someone with stro

Kitchen & Bathroom Design/Sales Consultant. Kitchen & Bathroom Design/Sales Consultant. You will own the customer experience, guiding them through the design stage to the decision journey.

Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

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Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

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Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

Kitchen & Bathroom Design/Sales Consultant. Join to apply for the Kitchen & Bathroom Design/Sales Consultant role at Wickes, Gloucestershire, England, United Kingdom. Welcome customers in‑store and through home visits to create innovative kitchen and bathroom designs.

Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

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Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

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Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

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Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

Whether you’re welcoming customers in store or visiting them in their home, you will create innovative designs and help them make their dream homes come true. You will own the customer experience, guiding them through the design stage to the decision journey.

Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

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Whether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experience, guiding them through the design stage to the decision journey. A valid UK driving licence and ac

Job Title: Kitchen & Bathroom Design/Sales ConsultantSalary: Competitive Job Type: Full TimeThe roleWhether you’re welcoming customers in-store, or visiting them in their own home, you’ll create innovative designs and help them make their dream homes come true. You will own the customer experien

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Building Regulations Principal Design Consultant.

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