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Desktop Support Engineer - Maidenhead - Service Desk Engineer Are you a skilled IT professional with a passion for solving technical challenges and delivering exceptional client service? We're looking for a 2nd Line Field Engineer to join our dynamic team, providing on-site and remote support while acting as an escalation point for our Service Desk Engineers. Key Responsibilities: • Deliver technical support to clients both on-site and remotely., • Act as an escalation point for Service Desk Engineers, ensuring issues are resolved efficiently., • Install, maintain, and troubleshoot hardware/software in line with company standards., • Reconfigure systems and perform upgrades as required., • Prioritise and respond to technical queries to meet KPIs and customer expectations., • Log all activity in the CRM system following established procedures., • Maintain accurate and up-to-date client site documentation., • Participate in out-of-hours support on a rota basis., • Uphold information security standards in line with our ISMS policies., • Proactively develop your technical skills through self-study., • Manage your support queue professionally, resolving calls in line with SLAs., • Build strong relationships with clients and team members. Essential: • Proven experience as a Service Desk Engineer., • Strong knowledge of Microsoft Windows Server/Desktop environments., • Experience with Microsoft 365, Backup/DRaaS, Azure Active Directory & IaaS., • Understanding of networking technologies (TCP/IP, Firewall, Routing/Switching). Desktop Support Engineer - Maidenhead - Service Desk Engineer Desktop Support Engineer - Maidenhead - Service Desk Engineer Desktop Support Engineer - Maidenhead - Service Desk Engineer

IT Support Engineer | £32,000 DoE + Benefits Location: Berkshire The Opportunity A fantastic opportunity has become available for an IT Support Engineer to join a leading MSP delivering IT support. This role offers a varied position where you will support multiple school sites, ensuring reliable IT systems while helping staff and students make the most of their technology. You will play a key role in maintaining IT infrastructure, resolving technical issues, and assisting schools in improving their overall use of digital tools to support teaching and learning. Experience & Skills * Previous experience in an IT support role such as ICT Technician, Service Desk Analyst, or 2nd Line Support. * Strong troubleshooting and problem-solving abilities across hardware, software, and networking. * Knowledge of Microsoft 365, Windows environments, and common user applications. * Experience supporting desktop devices, printers, and classroom technology. * Ability to communicate technical information clearly to non-technical users. * Well organised with the ability to work independently and manage priorities. Experience within an education environment would be beneficial but is not essential. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Job Title: Onsite Engineer / IT Service System Engineer Contract Type: Fixed Term Contract Key Purpose of Division: The mission of the IT Division is to deliver “best-in-class” Digital and IT services to our customers and end-users enabling business growth, and Digital “cost-to-serve” Overall Job Purpose: • Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users., • Act within the ITIL framework across all processes., • Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: • Support the end-to-end operational service delivery to all LPUK customers and, • users, to ensure quality and consistency of service is provided using best practice, • service management aligned processes and procedures., • Support and facilitate the agreed and appropriate measurement and reporting in, • all aspects of IT Desktop Support, ensuring KPIs and metrics are maintained and, • aligned with ITIL., • Follow the daily operation of the desktop support processes to ensure good, • execution and compliance, identify, and report any incompliance or cross, • technology process improvement initiatives., • Ensure that the appropriate incident and problem notification and escalation, • process and matrices are followed and escalate to a manager where appropriate., • Monitor the daily operation of the desktop support processes to ensure good, • execution and compliance, identify, and report any incompliance or cross, • technology process improvement initiatives., • Support the IT Service Operations Manager to achieve quality service delivery to, • customers and users and to ensure there is suitable business prioritisation of, • incidents and problems. Desirable Education & Technical Ability: • Desktop Support and/or 1st line expertise – ability to support end users directly., • Excellent verbal and written communication skills. Able to communicate clearly, • and appropriately for a range of audiences. Ability to articulate complex issues, • and recommendations., • Excellent organizational and time management skills with the ability to prioritize, • work effectively., • Sound decision making skills and the ability to work under pressure., • A positive proactive approach to maintaining and improving services., • Fluent in business English – written and verbal., • Financial Services’ experience advantageous., • Degree educated or equivalent experience., • ITIL v3 or v4 Foundation., • PRINCE2 Foundation and Practitioner / Agile – Scrum Master desirable., • Full current driving license required., • Flexibility to travel and work at other locations where required., • LeasePlan expects all employees to keep up to date and adhere to LeasePlan, • policies and procedures. Desired Previous Work Experience: • Experience in working in service delivery teams, desktop support teams, and service desk disciplines., • Maintaining, and following ITIL processes., • Maintaining strong and effective relationships with teams, customers, and partners and delivering excellent customer service., • Working with multiple teams and suppliers to resolve incidents and problems., • Monitoring and reporting against agreed SLAs, KPIs and delivering BAU objectives., • Experience in working with offshore service providers., • Experience of influencing and driving change and improvement., • Service Transition expertise – ability to support the transition from project/development into application support/BAU., • Flexible with proven ability to manage multiple tasks, prioritise work effectively and independently, and meet deadlines.

Job Title: IT Service System Engineer / Onsite Engineer Contract Type: Fixed Term Contract Key Purpose of Division: The mission of the IT Division is to deliver “best-in-class” Digital and IT services to our customers and end-users enabling business growth, and Digital “cost-to-serve” Overall Job Purpose: • Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users., • Act within the ITIL framework across all processes., • Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: • Support the end-to-end operational service delivery to all LPUK customers and, • users, to ensure quality and consistency of service is provided using best practice, • service management aligned processes and procedures., • Support and facilitate the agreed and appropriate measurement and reporting in, • all aspects of IT Desktop Support, ensuring KPIs and metrics are maintained and, • aligned with ITIL., • Follow the daily operation of the desktop support processes to ensure good, • execution and compliance, identify, and report any incompliance or cross, • technology process improvement initiatives., • Ensure that the appropriate incident and problem notification and escalation, • process and matrices are followed and escalate to a manager where appropriate., • Monitor the daily operation of the desktop support processes to ensure good, • execution and compliance, identify, and report any incompliance or cross, • technology process improvement initiatives., • Support the IT Service Operations Manager to achieve quality service delivery to, • customers and users and to ensure there is suitable business prioritisation of, • incidents and problems. Desirable Education & Technical Ability: • Desktop Support and/or 1st line expertise – ability to support end users directly., • Excellent verbal and written communication skills. Able to communicate clearly, • and appropriately for a range of audiences. Ability to articulate complex issues, • and recommendations., • Excellent organizational and time management skills with the ability to prioritize, • work effectively., • Sound decision making skills and the ability to work under pressure., • A positive proactive approach to maintaining and improving services., • Fluent in business English – written and verbal., • Financial Services’ experience advantageous., • Degree educated or equivalent experience., • ITIL v3 or v4 Foundation., • PRINCE2 Foundation and Practitioner / Agile – Scrum Master desirable., • Full current driving license required., • Flexibility to travel and work at other locations where required., • LeasePlan expects all employees to keep up to date and adhere to LeasePlan, • policies and procedures. Desired Previous Work Experience: • Experience in working in service delivery teams, desktop support teams, and service desk disciplines., • Maintaining, and following ITIL processes., • Maintaining strong and effective relationships with teams, customers, and partners and delivering excellent customer service., • Working with multiple teams and suppliers to resolve incidents and problems., • Monitoring and reporting against agreed SLAs, KPIs and delivering BAU objectives., • Experience in working with offshore service providers., • Experience of influencing and driving change and improvement., • Service Transition expertise – ability to support the transition from project/development into application support/BAU., • Flexible with proven ability to manage multiple tasks, prioritise work effectively and independently, and meet deadlines.

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