Director of Operations
14 days ago
Liverpool
Job Title: Operations Director Organisation: Muve Healthcare Group Sector: Supported Living / Health & Social Care Job Purpose To provide strategic and operational leadership across supported living services, ensuring the delivery of high-quality, person-centred care. The role is responsible for driving a strong people-focused culture, developing leadership capability across teams, and ensuring services are compliant, sustainable, and outcome-driven. Key Responsibilities Leadership & People Management • Lead, mentor, and develop Service Managers and frontline teams across multiple locations, • Foster a positive, values-driven culture centred on compassion, accountability, and continuous improvement, • Promote staff wellbeing, engagement, and retention through effective leadership and support, • Build leadership capacity within the organisation through coaching and succession planning Service Delivery & Quality • Ensure the consistent delivery of high-quality, person-centred support for individuals with complex needs, • Oversee service performance, driving improvements in outcomes, quality, and user experience, • Embed best practice and continuous improvement across all services, • Ensure services promote independence, dignity, and choice for service users Compliance & Governance • Ensure full compliance with CQC standards and all relevant regulatory and safeguarding requirements, • Maintain robust governance frameworks, policies, and procedures, • Lead on audits, inspections, and quality assurance processes, • Manage risk effectively across all services Operational Management • Oversee the day-to-day operational performance of supported living services, • Ensure services are delivered efficiently, sustainably, and within budget, • Monitor KPIs, occupancy levels, and financial performance, • Support service growth and development in line with organisational strategy Stakeholder Engagement • Build and maintain strong relationships with local authorities, commissioners, and partner organisations, • Represent the organisation in external meetings and strategic discussions, • Support contract management and service development opportunities Person Specification Essential • Significant leadership experience within supported living, health, or social care, • Strong understanding of CQC regulations and compliance frameworks, • Proven ability to lead and develop high-performing teams, • Experience managing multiple services or complex operations, • Excellent communication, leadership, and interpersonal skills Desirable • Level 5 Diploma in Leadership for Health & Social Care (or equivalent), • Experience working with individuals with complex needs, including mental health or trauma, • Experience in service development or organisational growth Core Competencies • People-focused leadership, • Strategic thinking and decision-making, • Emotional intelligence and resilience, • Accountability and integrity, • Continuous improvement mindset