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Customer Account Manager West Midlands - Office-based Reports To - Sales Director Job Overview The Customer Account Manager is responsible for managing and developing key customer relationships, ensuring high levels of service delivery, and acting as the main point of contact between customers and internal operations. The role focuses on customer retention, service performance, and identifying opportunities for account growth within the haulage and logistics sector. Key Responsibilities Customer Relationship Management • Act as the primary point of contact for allocated internal and external customer accounts, • Build and maintain strong, long-term customer relationships, • Ensure customer requirements and service level agreements (SLAs) are fully understood and met, • Monitor daily and ongoing service performance for assigned accounts, • Liaise closely with transport planners, and operations teams to ensure smooth delivery, • Proactively identify and resolve potential service issues before they impact the customer, • Support contract renewals, pricing discussions, and service reviews, • Identify opportunities for additional services, increased volumes, or improved efficiencies, • Assist with onboarding new customers and implementing new contracts, • Maintain accurate account records, pricing, and customer documentation Administration & Reporting • Prepare regular customer performance reports and review meetings, • Maintain CRM systems and customer files accurately, • Ensure all customer communications and agreements are documented Skills & Experience Essential • Previous experience in customer account management, ideally within haulage, transport, or logistics, • Strong communication and relationship-building skills, • Ability to manage multiple accounts in a fast-paced environment, • Excellent problem-solving and organisational skills, • Knowledge of UK haulage operations and compliance, • Experience with service level agreements and contract management, • Commercial awareness and basic pricing knowledge Personal Attributes • Customer-focused with a proactive mindset, • Calm under pressure and solutions-oriented, • Professional, reliable, and detail-oriented, • Team player with the ability to work independently Working Hours Monday to Friday 8am – 4pm (with flexibility to support operational requirements)

SDEG is looking for an outstanding Marketing and Communications senior leader who can bring clarity, creativity, and strategic insight; someone who can tell the Group’s story with authenticity and conviction; someone who understands the power of relationships and the importance of aligning message

Director of Communications & Digital Engagement. As our Director of Communications & Digital Engagement, you will play a pivotal role in shaping how the world experiences IWM — online, in the media, and across our digital estate. This is a rare opportunity to lead a multidisciplinary team at scale

A governmental department is seeking an experienced Director of Communications to lead a large, diverse team. The successful candidate will champion a modern communications approach, providing counsel to senior officials and shaping public engagement strategies. This role is pivotal in enhancing the

A leading governmental communications office is seeking a Director, Prime Minister’s Official Spokesperson. This role is office-based at 10 Downing Street, ensuring a significant impact on government communications. This role involves leading the communications team, advising the Prime Minister on

Director of Sales & Business Development, UK. Our solutions help enterprises reduce costs, improve operations, and scale reliably across thousands of connected devices. Proven “hunter” profile: building your own pipeline, running structured sales processes, and closing mid–large deals.

The Home Office is now seeking an outstanding Director of Communications to lead one of the most high-profile and influential communications functions in Government. You will lead a multi-disciplinary directorate of around 120 professionals, championing a modern, audience-first approach and driving

A leading business organization in London seeks a Director of External Affairs to manage external activities across marketing and communications.

A top-tier PR & Comms firm based in London is seeking a Director to lead corporate communications and drive new business development. This role includes managing a team and offers rewarding benefits such as hybrid working options, 28 days annual leave, and a comprehensive health insurance package. J

A leading UK broadband provider is seeking a passionate Sales Director to oversee residential and B2B sales performance across all channels. This role offers competitive benefits including a health cashback scheme, generous annual leave, and pension contributions.

Working closely with the Mayor and Chief Executive,you’llset frameworks for corporate planning and performance; ensure coherence across directorates; andgiveexpert advice on high-risk, high-impact policy areas. Above all, you’llbe committed to inclusion,co-productionand evidence-based policy—a

As Director of Campaigns and Communications you will lead ShareAction’s integrated campaigning, community organising and communications function to deliver high-profile, high-impact programmes that shift corporate behaviour, investor practice and public narratives. Director of Campaigns and Commun

Director of Communications and Brand. Director of Communications & Brand. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!.

Director of Strategy, Policy and Communications. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. The London Borough of Newham is located only 5 miles east of London.

A leading arts organization in Greater London is seeking a Marketing & Communications Director to develop effective brand and sales strategies. This senior leadership position offers the opportunity for a hybrid work environment and competitive compensation. Ideal candidates will bring creativity an

As our Director of Communications & Digital Engagement, you will play a pivotal role in shaping how the world experiences IWM - online, in the media, and across our digital estate. Director of Communications & Digital Engagement. You'll lead a talented team of around 25 specialists spanning Communic

The Communications Team lead, develop, and implement strategic communications for all Rockstar Games projects including some of the biggest and most innovative entertainment properties in the world. Become part of a team working on some of the most rewarding, large-scale creative projects to be foun

A local government authority in England seeks a communications leader to define and implement strategic messaging to engage residents, partners, and staff. The ideal candidate will have proven experience in communications and media management, promoting key community programs amid local government r

Working closely with the Mayor and Chief Executive,you’llset frameworks for corporate planning and performance; ensure coherence across directorates; andgiveexpert advice on high-risk, high-impact policy areas. Above all, you’llbe committed to inclusion,co-productionand evidence-based policy—a

A leading nonprofit organization is seeking a Director of Communications to manage external communications in Europe. The ideal candidate will have extensive experience in corporate communications and fluency in English and another European language. Responsibilities include enhancing awareness of t

Director of Strategy, Policy & Communications. If you’re motivated by impact, equity and place‑based leadership, this role offers a platform to shape the borough’s future. We are proud to serve one of London’s most diverse boroughs and are committed to building inclusive teams that reflect o

The Marketing & Communications Director is a senior leadership role, working cross-functionally with other Heads of Department to ensure the long-term success of the Orchestra. As a proactive member of the Leadership Team, the Marketing & Communications Director will contribute to the development an

Reporting to the Executive Director, you will be a key member of the senior leadership team, responsible for developing and embedding a global communications strategy across country teams and providing a communications perspective in the planning and implementation of Lie Detectors’ expansion. Exp

The Interim Director of Fundraising and Communications is an essential leadership role, at a key moment of growth. Director of Fundraising and Communications. Interim Director of Fundraising and Communications.

The Communications Team lead, develop, and implement strategic communications for all Rockstar Games projects including some of the biggest and most innovative entertainment properties in the world. Associate Director of Communications, UK and Ireland. Become part of a team working on some of the mo

A prominent cultural institution in Greater London is seeking a Director of Communications & Digital Engagement to oversee its communications strategy and digital presence. The ideal candidate will have significant experience in leading communications in complex organizations, managing media relatio

Located in the heart of the city, the theatre welcomes hundreds of performances each year. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for

Examples of some of these are listed below: - * Junior Developer * Website Administrator * Website Support Developer * Junior Web Developer * Content Editor * Wordpress Developer * Junior Software Developer * Junior Front or Back End Development * Development Support We h

Computer literate with proven experience of Microsoft Office and experience of information systems. This role is working front of house rather than back-office. In the UK, we're one of the largest providers of privately funded healthcare and have invested over 500 million in the latest treatments,

This IFA Administrator job in High Wycombe is available within a growing, independent financial planning firm with regional offices across the UK.

This is an excellent opportunity for an experienced administrator who thrives in a fast-paced, xwzovoh customer-focused environment and enjoys being at the heart of a busy hire and operatio.

Your new role Act as the first point of contact for the service, ensuring all telephone calls and in‑person enquiries from service users, external partners, and staff are handled promptly, professionally, and with a high standard of customer care. Previous experience in a similar administra

Job overview We are a UK-based food business trading extensively with the EU and the rest of the world. Key responsibilities * Maintain and control import and export compliance files for EU food movements ensuring adherence to all applicable regulations and legal standards * Ensure correct ap

We are looking to add to our Sales Support team in Darwen to ensure our clients receive the best service possible and we maintain our level of support to our network of consultants. We've been looking after our clients' needs for over 25 years and you will be working as part of a dedicated team to

To act as the first point of contact within the security & access control team and to assist with the smooth running of the department. Allocation of workstream to a team of operatives. They have a proven track record of delivering successful mechanical, electrical and security services and solution

Working closely with the HR team and wider business, you will help ensure HR processes are completed correctly, records are maintained to a high standard, and queries are handled professionally, supporting the smooth operation of the airport and its people. In this role, the majority of your time wi

You will support International Sales Managers, act as a key point of contact for customers, and ensure all interactions are recorded accurately within company systems. Act as the main point of contact for customers, International Sales Managers, and transport providers to ensure clear and timely com

Your contributions will be vital to our success, and you will be responsible for: Managing and organising legal documents and files with precision Assisting legal teams in preparing for hearings, and meetings Scheduling appointments and maintaining calendars for legal staff Conducting legal researc

This position reports to the CEO and Head of Vision, Amy Bray, and will work in close partnership with the Creative Content Officer and Science Communication Officer to deliver on the strategy that you will manage. You will own and lead Another Way’s communications strategy, with success measured

Kalsi Group, a well-established manufacturing company with over 32 years of industry experience, based in Birmingham. Is seeking to strengthen its Sales team through the appointment of an experienced Sales Administrator. This is an excellent opportunity for a motivated individual looking to further

Main duties will include:Maintaining and updating pupil and staff records using SIMS, Bromcom or ArborSupporting attendance, admissions and data administration processesProviding high-quality administrative support to senior leaders and teaching staffManaging front-of-house duties, including telepho

Experienced in office-based administration, ideally in a Law and/or professional services environment. Working Pattern: Hybrid (3 days office / 2 days from home)Benefits include 25 days holiday plus bank holidays, Pension scheme, Annual salary reviews, Bonus scheme (typically 5-7%). Act as first poi

Gloucester are recruiting for 1 Depo / Weighbridge Administrator for an ongoing temp to perm assignment to one of the growing companies in Swindon. You will be central point of contact for drivers, management, and customers, ensuring smooth operational flow, compliance with safety regulations, and a

Responsible for the regular review of all Finance reconciliation items for your areas of responsibility. Support with the training of team members as and when required. This is a great opportunity to work within one of the UK's leading Defence organisations based In Preston.