Account Manager
hace 4 días
Worcester
Location: Worcester Salary: £28-34k Hours: 8:00am-4:30pm or 8:30am-5:00pm We are looking for a motivated Account Manager to join our driving recruitment team. The successful candidate will be responsible for managing and developing strong relationships with our clients, while ensuring we consistently deliver high-quality HGV, LGV, Class 1, Class 2, 7.5T and van drivers to meet their staffing requirements. This is a fast-paced role that requires excellent communication, organisation and relationship-building skills, with the ability to manage multiple client accounts and respond quickly to changing requirements. Unlike Recruitment Consultant positions, this role is service-led rather than sales-driven. Our Account Managers are dedicated to supporting and servicing an established network of existing customers. The focus is on delivering exceptional recruitment experience, building long-term partnerships, and ensuring customer requirements are fulfilled quickly, accurately and professionally. You will not be expected to carry out cold business development or high-pressure sales activity. Success in this role comes from your ability to manage relationships, think operationally, respond at pace, and consistently deliver outstanding service to both clients and drivers. • Build strong day-to-day relationships with clients, understanding operational needs and reacting quickly to urgent or last-minute driver requests., • Manage high volumes of temporary and ad-hoc driver bookings, often within tight timeframes, ensuring service levels are maintained at all times., • Deliver a consistently high standard of customer service to both clients and drivers, recognising that long-term partnerships are built on reliability, communication and trust., • Attend daily morning meetings to provide updates on client requirements and service delivery priorities., • Take ownership of driver availability and engagement, ensuring drivers are well briefed, supported and feel valued as part of the Workforce team., • Attend service review meetings with customers to discuss performance, identify improvements and strengthen long-term relationships., • Write and place professional job adverts and utilise marketing tools to attract suitable driver candidates., • Source, qualify and manage driver relationships within your specialist area, including referencing and compliance checks., • Handle client and candidate queries with confidence and professionalism, taking ownership and resolving issues quickly., • Provide out-of-hours mobile support and participate in on-call rota duties to ensure customer requirements are met around the clock when needed., • Work collaboratively with colleagues to maximise service delivery and commercial opportunities., • Visit customer sites across the UK to maintain service standards and strengthen partnerships., • Use in-house systems effectively to generate candidates and manage bookings., • Complete payroll processes and investigate payroll queries., • Manage the full recruitment lifecycle, from vacancy intake through to successful placement and ongoing aftercare., • Maintain strong relationships with active contractors and placements, ensuring consistent communication and service quality., • Take pride in building long-term relationships rather than chasing quick wins., • Stay calm and solutions-focused when priorities change at short notice., • Understand the importance of speed and accuracy when managing last-minute driver requirements., • Communicate clearly and professionally with both customers and drivers., • Enjoy being part of a supportive, high-performing team that works together to deliver exceptiona #J-18808-Ljbffr