Counsellor - including weekends
20 days ago
Hinckley
£ FTE - open to part-time or full-timeOffice-based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: • Providing an efficient and effective telephone counselling service to all callers, • Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk, • Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: • Minimum diploma level 4 in Counselling & minimum of 150 counselling hours, • 12 months post qualification experience, • Registered member of the BACP or equivalent (or COP booked), • Relevant telephone experience Benefits • 25 days' holiday, plus bank holidays, • Day off on your birthday, • Cash plan for you (and your children, if any), • Holidays increase after 2-and 5- years' service, • Contractual sick pay, • Private medical insurance after 5 years' service, • Pension Plan and Life Insurance, • Pension plan contributions increase after 5- and 7-years' service, • Holiday season bonus after 3 years' service, • Profit share scheme, • Season ticket loan scheme, • Cycle to work scheme, • Access to Employee Assistance Programme, • Company incentives, access to discount schemes, • Social sessions on the last Friday of the month with free food and drink, • Free 24/7 onsite gym, • Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body), • Support with revalidation and CPD, • Funding support with training and development 50963LSR1 INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.