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About the job Company Description We are looking for an Assistant Front Office Manager to join us at The Hoxton, Shoreditch. The Hoxton, Shoreditch – our first hotel – found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, and we’re bang in the middle of it, with 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn. Job Description What you’ll do… Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy. Supporting and deputising for the Front Office Manager in Head of Department tasks, particularly during their absence Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick-ups And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team’s. Qualifications What we’re looking for… Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is an advantage but not a must. Passionate about team development and a demonstrated experience in coaching and developing your team. You’ve got plenty of experience dealing with different types of requests successfully. If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get stuff done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What’s in it for you… Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Reception The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

We’re CAOTIC JEWELRY. A jewelry brand based in East London founded in 2019. We are experts ear stackers and more. We offer high quality jewellery pieces for everyone, using the best quality materials at a highly competitive price point for the market we operate in. Our jewellery is available worldwide online and in our pop-up locations. We are looking for a reliable, hard-working individual to run one of our stall for a few weekends a month (see shifts timetable below). • The job consists of - Setting up & close our market stall. Displaying the jewellery items following company standards. Taking card payments via Sumup. Wear CAOTIC's jewellery during your work hours. Advise and assist the customers (customer interaction and communication are crucial and key as it is what makes the job fun). Clear away and pack up at the end of the day (only Sundays) before returning the stall to storage. • You’ll have an engaging personality, be organised, with a positive sales attitude and want to help our regular and non-regular customers at all the time, a confident communicator who enjoys talking to customers. You'll need to be - Comfortable lifting, carrying and bending in order to setup the stall. YOU MUST be reliable and good with timekeeping (this is 100% crucial). • In addition, a total of 18h training will be given prior the expected introduction date. - Saturday: 9.00am - 6pm - Sunday: 9.00am - 6pm About our Market Stall location, this vacancy would take place at our Backyard Market stall - which is a great place to work. Vibrant. Buzzy. Fun. Easily accessible from Liverpool St. Station (which is on the Central, Elisabeth, Metropolitan, Hammersmith and City and Circle line, plus the Overground and some National railway services) it’s also really close to Aldgate, Whitechapel and Bethnal Green area. So if you have what we are looking for, have a 24-hour smile, and are up for the challenge, then Apply NOW. What have you got to lose? Job Types: Part-time (also future full-time position if wanted) Part-time hours: 18/20 per weekend • Base Salary: £11.5 per hour + Bonus • Benefits: - 25% Discount on jewellery • Schedule: - 9/10 hour shift - Day shift - Weekend availability • Supplemental Bonus performance: When overcoming £500 in sales, 2.5% of the total will be given in addition - Would you describe yourself as reliable and punctual? - Please advise of any previous experience that's relevant to this job - Do you enjoy chatting with customers? Work Location: In person Expected start date: 02/11/2024