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Job Title: Income & Business Support Officer Employer: Oak Housing Contract: 6-Month Temporary (with potential to become permanent) About Oak Housing Oak Housing is a for-profit housing association providing affordable homes and services to low-income households. We are a customer-focused organisation committed to delivering high-quality housing services while maintaining strong financial and regulatory standards. Role Overview Oak Housing is seeking an enthusiastic and reliable Income & Business Support Officer to join our team on a 6-month temporary basis, with the potential to move into a permanent role. This role is ideal for someone at the start of their professional career who is looking to gain practical experience in business support, income administration, compliance, and customer service within a housing environment. Full training will be provided. Reporting to the Income Accounts Manager, the postholder will support day-to-day income and administrative activity while acting as a helpful first point of contact for customer enquiries. Key Responsibilities Income & Business Support • Support the Income Accounts Manager with basic income monitoring and reporting, • Assist with updating and maintaining income, financial, and customer records, • Carry out data entry, data checks, and general administrative tasks, • Use Microsoft Excel to update spreadsheets and support simple data analysis, • Assist with reconciliations and checks to ensure information is accurate and up to date Compliance & Administration • Provide administrative support for compliance-related activity, • Maintain accurate records and documentation in line with organisational requirements, • Support the wider team with general office and business support tasks Customer Service • Assist in answering incoming calls and respond to customer enquiries in a polite, professional, and helpful manner, • Act as a first point of contact for routine income and service-related queries, • Escalate more complex issues to the appropriate colleague when required Skills and Experience Essential • Degree-level qualification is desired but not desired or a strong interest in starting a career in business support, housing, or administration, • Basic to intermediate Microsoft Excel skills and confidence working with data, • Good numerical awareness and attention to detail, • Strong organisational skills and willingness to learn, • Clear written and verbal communication skills, • A friendly, customer-focused approach Desirable • Any experience in an administrative, customer service, or office-based role, • Interest in housing, finance, or compliance-related work Experience using housing management or finance systems (not essential), Contract, Location & Benefits, • Contract: 6-month temporary role with potential to become permanent, • Pay: £14.00 per hour, • Hours: Monday to Friday, 09:00–17:00 (8 paid hours per day, including a 1-hour paid lunch) Salary Equivalent: £29,120 per annum (full-time equivalent), • Location: Office-based, E15, within the Plexal co-working environment, • Annual Leave: 25 days per annum (pro-rata) plus public holidays Benefits: Full training provided Discounted on-site gym membership Access to on-site facilities and co-working benefits