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Job details Location: Birmingham, Glasgow, Leeds, Liverpool, London, Manchester Capability: Advisory Experience Level: Senior Manager Type: Full Time or Part Time Service Line: Technology & Data Contract type: Permanent Job Description Lead Generative AI Engineer There has never been a been a better time to join the Data & AI team at KPMG. Our clients and communities we act in embrace the opportunities provided by AI, and are looking for help deploying GenAI in a fair, ethical and impactful way. The KPMG Data & AI team helps clients on their AI transformation journeys by leveraging advanced analytical techniques and industrial-scale AI platforms. Our projects span industries such as Financial Services, Retail, Public Sector, Healthcare, Energy, and Utilities, with a focus on extracting data insights, building AI models, and delivering value through engaging, data-driven stories. Our approach is multi-disciplinary, so we are able to answer our clients’ most complex issues and have significant impact on their business results. Role Overview: KPMG UK is seeking a Lead GenAI Engineer to join our Data & AI team, specializing in generative AI model development, AI transformation, and large-scale enterprise AI implementations. In this role, you will lead impactful AI initiatives, driving innovation and addressing complex business challenges. As a thought leader, you’ll guide cross-functional teams, define AI strategies, and deliver cutting-edge solutions that drive tangible outcomes for both KPMG and our clients. The role will also have significant opportunity to influence the way AI shapes KPMG’s own way of doing business. Key Responsibilities: • Lead AI Transformations, • Drive large-scale generative AI transformation projects across the organization and clients, ensuring seamless adoption of AI solutions that address critical business challenges., • Provide AI thought leadership to business stakeholders, advising on AI strategy, roadmap, and the integration of generative AI technologies into business processes to drive value, • Technical Leadership and Collaboration, • Lead a team of AI engineers and data scientists, mentoring junior team members and ensuring that best practices in AI development and deployment are followed., • Collaborate with cross-functional teams to design and architect robust, scalable AI systems that integrate generative AI models into complex enterprise environments., • Create Proof of Concept, deliver Minimal Viable Products, or fully-fledged projects, and deploy models into production., • Business Development & Practise Building, • Work closely with business teams and clients to demonstrate the potential of AI and assess its feasibility for solving business challenges., • Lead feasibility studies, develop data strategies, support RFP responses, and demo to prospective clients., • Ethical and Secure AI deployment, • Ensure compliance with KPMG’s data governance policies and industry regulations regarding AI models and data processing., • Implement best practices in data privacy, security, and ethical AI, particularly when handling sensitive data., • Contribute to KPMG’s body of knowledge in the deployment of fair and transparent AI models, • Research & Innovation, • Stay up to date with the latest advancements in AI, ML, and LLMs, applying new methodologies to improve model performance., • Conduct research into new AI use cases and innovate to enhance KPMG’s offerings., • Educational Background:, • We are keen to hear from people with the right skills and mindset. We think that this means you will likely have a degree in a related field (such as Computer Science, Statistics or a related field) – but that is not a must., • If you have a degree in a different field, or no degree at all but significant professional experience in a related field, please consider applying, • Work Experience :, • A strong background in AI/ML, with expertise in developing and deploying generative AI solutions at scale., • Proven experience working with foundational Large Language Models (LLMs) like GPT and BERT, and successfully driving AI transformation., • Expertise in AI frameworks (TensorFlow, PyTorch, etc.), cloud-native solutions, and tools like Databricks and Snowflake., • Strong background in cloud services and scalable AI solutions in production environments., • Experience managing a wide range of stakeholders in complex situations., • Skills:, • Proficient in designing, coding, and optimizing generative AI models, including prompt engineering for LLMs like GPT and BERT., • Deep understanding of AI/ML algorithms, model optimization, and deploying scalable solutions in cloud environments., • Experience with version control (Git), Linux, Docker, and data engineering tools such as Hadoop, Spark, and Elasticsearch., • Strong problem-solving, team collaboration, and communication skills., • Work with the most exciting clients: We help organisations across industries, from Financial Services, to Retailers, Public Sector and third sector. Both in the UK, and globally., • Work on the most exciting projects: We help our clients solve their biggest problems. We spend time getting to know their organisations and we work in multi-disciplinary team developing complete solutions that drive impact., • Spend time with brilliant, collaborative colleagues: We are often described as one of the most collaborative team clients (and colleagues) come across. Working for KPMG means that you will work alongside some of the most brilliant, and collegiate minds in the industry., • Be part of a world leading innovator: KPMG Data & Technology regularly features as a leader or winner in the most prestigious analyst league tables. Get involved in some of the most innovative projects delivered collaboratively with our clients., • Take charge of your career: With world leading training and development programmes, a culture of exploring your personal interest and opportunities across sectors, functions and areas of expertise, you will have ample opportunity to shape your career with KPMG., • Feel a sense of achievement: Our approach to working with clients means that we make a real difference.

• Job Title: AI Model Trainer – English & Humanities (Remote), • Employment Type: Remote, part-time independent contractor, • Location: Remote within United States, United Kingdom, Canada, Ireland, Australia & New Zealand (You must be legally authorised to work in the country where you are based), • Compensation: $15 - $18 per hour based on location, experience, responsibilities, and performance. Role Overview: We are hiring on behalf of one of our clients, a leading global player in the AI space. This remote, part-time contract role leverages your background in English and the Humanities to improve AI reasoning and writing capabilities. You will provide expert feedback on complex topics related to literature, history, philosophy, and social sciences, ensuring the AI can handle nuanced cultural contexts, conduct critical analysis, and write with academic rigor. Key Responsibilities: • Evaluate AI responses to prompts involving literary analysis, historical events, philosophical arguments, and social science concepts., • Fact-check AI outputs against reliable academic sources to ensure historical accuracy and correct attribution of ideas., • Assess the AI’s ability to detect nuance, avoiding bias and navigating sensitive cultural or ethical subjects appropriately., • Write original, high-level examples of essays, summaries, and critiques to demonstrate ideal reasoning and writing structure., • Create and refine prompts that test the model’s depth of knowledge and ability to synthesize information across humanities disciplines. Qualifications: • Academic background or strong domain knowledge in English Literature, History, Philosophy, Social Sciences, or a related Humanities field., • Experience with academic writing, research, or teaching is highly desirable., • Strong critical thinking skills, with the ability to analyze arguments for logical soundness and rhetorical effectiveness., • Excellent command of written English, particularly in formal and academic contexts., • Comfortable working independently in a remote environment, managing time across multiple projects. Compensation and Benefits: • Rate: Earn up to $18 USD/hr (Rates vary based on project complexity and expertise)., • Flexibility: 100% remote with no fixed schedule. Contributors typically spend 5–10 hours per week, with the option to work up to 40 hours. Equal Opportunity Employer: We're committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and celebrate diversity in our workforce.

Based within Murray’s Initiative’s Head Office in North Claremont Street with travel throughout Glasgow City for service delivery Murray’s Initiative Salary Grade 6 £26,002 – £28,891 per annum (pro rata) Part-time - 20 hours per week – Permanent Ideal working pattern: Tuesday 1-9pm, Wednesday 10-4pm, Saturday 9-5pm We understand that many will have other commitments outside of work and so flexible working, part-time hours or job-sharing arrangements will be considered for the right candidate. About Us Murray’s Initiative (formally known as Glasgow Council on Alcohol) is an independent Scottish charity that works to reduce alcohol and drug-related harm at both individual and community levels. Established in 1965, Murray’s Initiative adopts a long-term, trauma-informed and asset-based approach to changing the culture around substance use. Its services are built on a person-centred, harm-reduction model, supporting people whether their goal is to reduce consumption or achieve abstinence. Murray’s Initiative offers free, confidential counselling services for people concerned about their own or someone else's drinking. Murray’s Initiative delivers a range of interventions including groupwork and employability support as well as a number of holistic and inclusive services, such as a women’s service for survivors of gender-based violence, young person’s peer education service, LGBTQ+ health and wellbeing support and tailored wellbeing programmes. Murray’s Initiative is also a recognised provider of professional development, offering a comprehensive training portfolio including education aimed at increasing awareness of alcohol use and promoting healthier lifestyles, COSCA Counselling Skills and a Diploma in Integrative Counselling and Psychotherapy. Murray’s Initiative deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire and East Renfrewshire, helping people make meaningful, positive change in their lives. The foundation of Murray’s Initiative is our supportive and inclusive culture for all who engage and work with us. About The Role The role of the Alcohol Counsellor is to provide a counselling, advice and information service for individuals aged 16 and over with their own problematic alcohol use or to those affected by other people’s problematic alcohol use The Alcohol Counsellor will report to the Service Manager - Counselling. This post requires a Protection of Vulnerable Groups (PVG) Scheme membership - successful applicants will be required to join the PVG Scheme. Key Responsibilities Of The Alcohol Counsellor • Provide a counselling service to individuals affected by their own or another’s alcohol use., • Contribute to Murray’s Initiative meeting the national waiting times target for addiction services of referral to treatment in three weeks or less. Ensuring high quality assessments and alcohol counselling to individuals following Murray’s Initiative’s integrative counselling approach., • Ensure all paperwork is completed accurately and professionally and work with the admin team to ensure that the alcohol counselling database and reports are kept accurate and up to date., • Attend regular practice supervision and line management meetings and participate in appropriate meetings and training opportunities, ensuring the minimum required CPD is completed., • Adhere to the ethical frameworks of the appropriate governing body (COSCA) and follow organisational policies and procedures, including health and safety., • Produce accurate and quality case studies of alcohol counselling clients for reports and training., • Contribute to the daily running of North Claremont Street Office by answering the phone in a professional manner, taking referrals for services and messages for colleagues, covering scheduled appointments if required and speaking with clients who contact the Alcohol Counselling Helpline., • A qualification in counselling, ideally with post-qualified counselling experience., • Training in Alcohol and/or addiction field or experience working in alcohol and/or addiction fields. With proven knowledge of issues faced by adults with problematic alcohol use, with a harm-reduction approach to alcohol issues., • Demonstrate excellent written and verbal communication skills, with the ability to empathise with a broad range of individuals and experiences., • Proven ability to empower individuals to change with a non-judgemental approach., • Ability to self-motivate and work proactively, managing own diaries and appointments, whilst maintaining resilience and capacity when working with complex client issues., • Commitment to working in line with Murray’s Initiative values of collaboration, respect and empathy., • Your work will contribute to make a real difference to people’s lives., • Competitive salary and benefits package :, • Very generous annual leave entitlement: full time employees start with an annual leave entitlement of 37 days (inclusive of 12 bank holidays) which increases with length of service., • Duvet days where employees may take time off at short notice., • Death in service policy., • Cycle to work scheme where employees can save money on a new bike and spread the cost., • And much more!, • Opportunities for continuous learning and career development.

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re An Award-winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We Do • UK & Ireland's premier AWS, Microsoft & Oracle partner, • 3300+ strong, €350/£300m revenue business, • 10+ years as a Great Place to Work in Ireland & UK, • Best Workplace for Women in the UK & Ireland by GPTW, • Have proven experience applying established change management methodologies such as ADKAR, PROSCI, Kotter's 8-Step Process, or Lean Change Management, • Can assess organisational readiness for change, identify risks and barriers, and design tailored change strategies, • Are skilled at stakeholder mapping and engagement—identifying change champions, resistors, and influencers across all levels of an organisation, • Can design and deliver change communications, training plans, and adoption strategies that resonate with different audiences, • Understand how to measure change success through adoption metrics, behaviour change indicators, and cultural assessment, • Have experience creating change impact assessments and transition plans, • Are skilled at rapidly assessing and mapping organisations—understanding structures, cultures, processes, and ways of working, • Can facilitate discovery sessions to uncover pain points, blockers, and opportunities for transformation, • Use diagnostic tools and frameworks to assess organisational maturity and capability gaps, • Can synthesise complex information from multiple sources to create a clear picture of the current state, • Can facilitate collaborative workshops that bring together diverse stakeholders to define transformation goals and success criteria, • Are skilled at translating strategic ambitions into actionable change initiatives, • Can help clients articulate the "why" of change in ways that motivate and inspire, • Use co-design approaches to build ownership and buy-in for transformation, • Have hands-on experience delivering change programmes from initiation through to embedding, • Can design and implement change interventions—from capability building and process redesign to cultural change initiatives, • Are comfortable working in ambiguity and helping teams find direction through complex transformations, • Can plan and facilitate workshops that drive progress and decision-making, • Know when to adapt change approaches based on feedback and emerging insights, • Have experience supporting organisations to adopt new ways of working such as agile delivery, product management, or DevOps practices, • Understand the organisational implications of digital transformation and can help organisations prepare for and adapt to new technologies, • Have worked on AI implementation programmes—including governance, policy adoption, capability building, and ethical considerations, • Can assess how new products or services impact organisational structures, roles, and ways of working, • Have knowledge of organisational resilience and can help organisations become more adaptive and future-ready, • Think beyond immediate problems to understand interconnections and system-wide impacts, • Have a working understanding of service design principles and can collaborate effectively with service designers, • Can visualise complex systems and change journeys through journey maps, stakeholder maps, impact assessments, or organisational diagrams, • Have excellent communication skills, able to adapt messages to different audiences—from front-line staff to C-suite executives, • Can build compelling cases for change using evidence, storytelling, and data, • Are skilled at influencing without authority and building coalitions for change, • Can create change narratives that address concerns and build confidence, • Work with clients, not just for them—co-creating solutions as one team and building trusted, respectful partnerships, • Have experience working in agile, multidisciplinary teams, • Can coach and mentor others in change management approaches, • Are confident with collaboration tools like Miro and Lucid, • Can interpret performance data and organisational metrics to inform change decisions, • Have experience working to the GOV.UK Service Standard or within the public sector, • Have worked on large-scale digital transformation programmes, • Have experience with AI governance and implementation, • Hold PROSCI or similar change management certifications, • Implementing agile ways of working: Supporting a government department to transition from waterfall project delivery to agile product management, including upskilling teams, redesigning governance, and building new rituals and practices, • AI adoption and governance: Leading change management for the roll-out of AI-powered tools in schools, including developing adoption strategies, addressing concerns about job impact, and implementing responsible AI policies, • DevOps transformation: Helping a public sector organisation adopt DevOps practices, including cultural change, new team structures, and capability building for continuous delivery, • Digital service implementation: Managing the organisational change associated with new digital services for vulnerable families—including process redesign, training for front-line staff, and change impact on multiple agencies, • Organisational resilience: Supporting local authorities to build more adaptive and resilient ways of working, including introducing networked team structures and distributed decision-making, • Product management capability: Building product management maturity in organisations new to this approach, including defining roles, establishing roadmapping practices, and coaching leaders, • Service transformation impact: Assessing and managing the organisational implications of new education services—including impacts on teacher roles, administrative processes, and inter-agency collaboration

Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation. We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential. As a Transport Coordinator you'll play a key role at the centre of our operation, where every action you take contributes to our customers enjoying their favourite M&S food Our operation in Crewe are looking for candidates who can commit to a 4 on 3 off, 3 on 4 off - (Sunday to Wednesday, Sunday to Tuesday) or 4 on 3 off, 3 on 4 off - (Wednesday to Saturday, Thursday to Saturday) - 12 hour shifts (38.5hrs). What’s in it for you? Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special… • £32,241.36, • 20% M&S discount on most things from furniture, fashion and food, • 23 days’ annual leave (Includes bank holidays)., • Discounted rates on healthcare cash plan, • Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary), • Amazing perks and discounts via our App to major restaurants and retailers, • Access to a wide range of wellbeing support – including our Employee Assistance Programme, • A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development, • Cycle to work scheme

Lockton’s Motor Trade division is a market-leading specialist within the world’s largest independent insurance brokerage. We advise and protect complex motor trade businesses, delivering tailored risk and insurance solutions. Our culture is entrepreneurial, collaborative, and performance-driven, empowering Account Executives with genuine autonomy, direct client access, and senior stakeholder exposure. Backed by deep technical expertise, global resources, and a strong growth strategy, the division offers exceptional career progression, investment in professional development, and the opportunity to shape long-term client partnerships in a dynamic sector. About the Role • Provision of the day to day servicing of a client’s insurance programme to support retention and development of the business., • Placement of insurances for clients in accordance with Lockton strategy., • Effective and timely management of all renewals to ensure completion by the due date., • Obtain quotations both for new and renewal business., • Preparation of market and client documentation., • Check policy documentation for accuracy prior to issue to the client., • Provision to the client of policy documentation in accordance with regulations and in line with Lockton procedures., • Deal effectively (and to the satisfaction of the client and the market) with queries, including but not limited to changes in cover and risk., • Prompt and accurate resolution of accounts queries., • Identify the risk exposures and advise on insurance and risk management solutions in consultation with the Producer/Partner as required., • Provision of management information as required., • Manage and co-ordinate global insurance programmes and liaise with our producer network worldwide, if applicable. Producer • Support the business when on-boarding new high-end clients, • Confident in approach when speaking with new prospects, • Using in-house systems to set up new client files and producing policy documents, • Feeding into annual business planning and forecasting, • Support in the production of proposal documents, response to tenders and presentation materials where necessary Candidate Profile • Minimum of 5 years insurance experience in a similar role, • Excellent knowledge and experience of Specialist Motor Trade Insurance, • Outstanding and proven track record in successful client service and retention, • You will be a highly driven and service lead insurance professional with great business acumen, demonstrating the ability to identify how you can add value from an insurance and risk perspective to clients Salary & Benefits • Competitive salary and bonus, • Great work life balance – Lockton offers flexible and agile working policies and we’re happy to discuss options with you upon application, • 25 days plus a day for your Birthday which can be taken up to a week either side of the date. Additional option to buy or sell up to 5 days per year, • Additional benefits programs including excellent pension contributions, Private Medical Insurance (BUPA), income protection, Personal Accident cover, tuition assistance, Interest free season ticket loan, free medical screenings and flu jabs, Babylon online GP and retail discounts. Why Lockton? Since its foundation in 1966 Lockton has grown to become the world’s largest privately held independent by helping clients achieve their business objectives. Today with more than 8,000 Associates in over 100 offices worldwide, Lockton’s dynamic and innovative organisation truly embraces its uncommonly independent status. For nine consecutive, Business Insurance magazine has recognised Lockton as a ‘Best Place to Work in Insurance’. Lockton has also achieved regional accreditation, placing in the top 75 best large companies to work for in London, top ten best companies to work for in Northern Ireland, top 40 for Scotland and the top 100 for the Midlands. We attract the best professionals to come and work with us who are excited by our unique culture that values respect, ethical, moral and caring approach, in fact our Associates are our greatest asset.

Location: Multiple (Uxbridge, Manchester or Sheffield) Hybrid - 2 days/week in one of our offices About Insight Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results. Our digital transformation services are powered by strong global partnerships with over 6,000 technology providers, allowing us to deliver tailored solutions quickly and effectively. Recognized as a Great Place to Work, a Forbes Best Employer for Diversity, and one of Forbes’ World’s Top Female-Friendly Companies, Insight is committed to fostering innovation, inclusion, and excellence. The role We are seeking a driven Account Executive to join our Education Public Sector team, responsible for managing and growing a defined book of medium-sized accounts. You’ll be selling a wide range of software, hardware, and solutions, helping our customers improve outcomes through smart, scalable technology. This is a fantastic opportunity for a commercially astute, consultative salesperson who thrives on building relationships, spotting opportunities, and delivering innovative solutions to public sector clients. Key Responsibilities • Manage and grow an assigned book of education trust accounts, • Develop strong, strategic relationships with key stakeholders across IT, procurement, and clinical departments, • Identify new business opportunities within your accounts, including cross-sell and upsell initiatives across software, hardware, and services portfolios, • Work closely with internal technical, pre-sales, and solution specialist teams to deliver value-driven proposals, • Maintain accurate forecasting, pipeline management, and account planning, • Meet and exceed quarterly and annual sales targets, • Proven experience in B2B sales (minimum 4-5 years) ideally within IT solutions, software, or hardware, • Experience selling into the education industry or public sector highly desirable, • Strong consultative sales approach with excellent relationship management skills, • Ability to navigate complex organizations and engage multiple decision-makers, • Commercially astute with a results-driven mindset, • Comfortable working independently and collaborating across remote teams, • Based within a commutable distance of Manchester, Sheffield, or Uxbridge, • Insight is a leading technology partner to the UK education sector for over 10 years, • Opportunity to join a well-established, high-performing team, • Opportunities for professional development and career advancement, • Competitive salary and performance-based incentives, • Comprehensive health and wellness benefits, • Hunger: Proactivity, going above and beyond, desire to learn and make a difference, • Heart: Ethical and caring, desire to add value and satisfaction

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re An Award-winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We Do • UK & Ireland's premier AWS, Microsoft & Oracle partner, • 3300+ strong, €350/£300m revenue business, • 10+ years as a Great Place to Work in Ireland & UK, • Best Workplace for Women in the UK & Ireland by GPTW, • Have extensive proven experience applying established change management methodologies such as ADKAR, PROSCI, Kotter's 8-Step Process, or Lean Change Management, • Can assess organisational readiness for change, identify risks and barriers, and design tailored change strategies, • Are highly skilled at stakeholder mapping and engagement—identifying change champions, resistors, and influencers across all levels of an organisation, • Can design and deliver sophisticated change communications, training plans, and adoption strategies, • Understand how to measure change success through adoption metrics, behaviour change indicators, and cultural assessment, • Have significant experience creating change impact assessments and transition plans, • Have a strong track record of leading complex change programmes from initiation through to embedding, • Are skilled at rapidly assessing and mapping organisations—understanding structures, cultures, processes, and ways of working, • Can facilitate discovery sessions to uncover pain points, blockers, and opportunities for transformation, • Can facilitate high-level collaborative workshops that bring together diverse stakeholders to define transformation goals, • Are skilled at translating strategic ambitions into actionable change initiatives, • Can design and implement change interventions—from capability building and process redesign to cultural change initiatives, • Know when to adapt change approaches based on feedback and emerging insights, • Can identify change and transformation opportunities within existing client relationships, • Are confident presenting to senior stakeholders and C-suite executives about the value of change management, • Can translate client challenges into compelling propositions and statements of work, • Have experience contributing to bids, proposals, and pre-sales activities, • Can articulate the business case for change management investment, • Are skilled at positioning change work alongside technical delivery, • Can review change plans, strategies, and deliverables to ensure quality and rigour, • Are able to spot risks and issues in change delivery and provide constructive guidance, • Can support consultants when they encounter blockers or challenges, • Know when to escalate concerns and how to do so constructively, • Can provide coaching and mentoring to less experienced practitioners, • Are comfortable having difficult conversations about delivery quality or approach, • Have experience building communities of practice, including facilitating sessions and creating engagement, • Can develop knowledge assets such as frameworks, templates, playbooks, and case studies, • Are skilled at capturing and codifying lessons learned from client work, • Can design and deliver internal training and capability-building sessions, • Have experience establishing practice standards, ways of working, and quality criteria, • Can build relationships across the wider V1 community to integrate change expertise, • Have extensive experience supporting organisations to adopt new ways of working such as agile delivery, product management, or DevOps practices, • Understand the organisational implications of digital transformation deeply, • Have worked on AI implementation programmes—including governance, policy adoption, capability building, and ethical considerations, • Can assess how new products or services impact organisational structures, roles, and ways of working, • Have deep knowledge of organisational resilience and adaptive organisational models, • Think strategically about interconnections and system-wide impacts, • Can work seamlessly with service designers, product managers, technologists, and other disciplines, • Can visualise complex systems and change journeys through multiple formats, • Understand how organisational change connects to service delivery, technology implementation, and user experience, • Have exceptional communication skills across all levels—from front-line staff to board members, • Can build compelling cases for change using evidence, storytelling, and data, • Are highly skilled at influencing without authority and building coalitions for change, • Can create change narratives that inspire and motivate, • Lead by example, demonstrating the behaviours and mindsets you want to see in others, • Build psychological safety and create environments where people feel safe to challenge and contribute, • Are committed to growing others and creating opportunities for development, • Can balance commercial awareness with doing the right thing for clients and team, • Have worked on large-scale digital transformation programmes, • Have experience in pre-sales, business development, or opportunity shaping, • Have line management, mentoring, or practice leadership experience, • Have experience working to the GOV.UK Service Standard or within the public sector, • Have experience with AI governance and implementation, • Have built or scaled a consulting practice or community of practice, • Have experience with agile coaching or organisational design, • Lead complex change and transformation programmes with our clients, • Work across the full change lifecycle from assessment through to embedding, • Facilitate high-level workshops and strategic planning sessions, • Coach client leaders through transformation, • Identify change and transformation opportunities within existing accounts, • Contribute to proposals, bids, and statements of work, • Present to prospective clients alongside account teams, • Develop compelling propositions that combine change with service and product delivery, • Review change deliverables and approaches from consultants, • Provide coaching and support when consultants encounter challenges, • Conduct quality reviews of change plans and strategies, • Escalate risks and issues appropriately, • Establish and facilitate the change and transformation community of practice, • Develop frameworks, templates, playbooks, and other knowledge assets, • Capture case studies and lessons learned from client work, • Design and deliver internal capability-building sessions, • Build relationships across V1 to integrate change expertise, • Implementing agile ways of working: Leading change management for a government department transitioning from waterfall to agile product management, including designing governance changes and building internal capability, • AI adoption and governance: Shaping and delivering the change strategy for AI tool roll-out in schools, including stakeholder engagement at ministerial level and developing adoption frameworks, • DevOps transformation: Supporting multiple public sector organisations to adopt DevOps practices, whilst building reusable change assets for similar transformations, • Digital service implementation: Providing delivery assurance on organisational change associated with new digital services, ensuring quality of stakeholder engagement and adoption planning, • Organisational resilience: Leading a programme to help local authorities build adaptive ways of working, including applying progressive organisational models

TM Legal are searching for an Operational Team Leader to join their Manchester Spinningfields office. TM Legal is part of Perch Group. Our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success. Role Overview The Team Leader is responsible for overseeing a team of Case Managers within the Legal Firm of a debt-purchase organisation. The role ensures that all legal collections activity is managed effectively, ethically, and in full compliance with SRA regulations, internal policies, and industry standards. The Team Leader will drive team performance, deliver high-quality customer outcomes, and support the continuous development of team members while maintaining the integrity and professionalism expected within a regulated legal environment. Key Responsibilities Team Leadership & Performance Management • Lead, motivate, and manage a team of Case Managers to achieve and exceed individual and departmental targets., • Conduct monthly one-to-ones, huddles, team meetings, and performance reviews., • Monitor daily workflow for both voice and non-voice workloads and ensure timely progression or escalation of legal matters in line with operational priorities., • Manage underperformance through coaching, development plans, and structured support to ensure improvements in capability and compliance., • Ensure all team activity adheres to SRA principles, professional conduct requirements, and internal compliance frameworks., • Monitor and improve adherence to legal processes, policies, SOPs, and Treating Customers Fairly obligations., • Conduct case reviews, call monitoring, and email audits to ensure quality, accuracy, and risk mitigation., • Identify potential compliance risks and escalate issues promptly to the Head of Operations when required., • Act as the primary point of contact for operational queries within the team., • Communicate departmental updates, regulatory changes, and process improvements clearly and effectively., • Collaborate closely with internal stakeholders, including Compliance, HR, L&D, Operations, and external clients when required., • Coach and mentor team members to improve legal knowledge, technical capability, and customer interaction quality., • Identify skills gaps and contribute to structured development plans in partnership with HR/L&D., • Support the onboarding, training, and supervision of new team members., • Oversee daily legal collections activity across claims, litigation, enforcement, and settlement processes., • Ensure cases progress efficiently through each stage of the legal process, meeting SLAs and regulatory expectations., • Provide guidance on case strategy, legal documentation, and escalation points., • Monitor team KPIs and deliver accurate reporting to senior leadership., • Support continuous process improvement initiatives to enhance the effectiveness of the department. Skills, Experience & Qualifications Essential • Experience leading a team within collections, legal services, debt recovery, or a related regulated environment., • Demonstrated ability to coach, develop, and grow team members., • Excellent communication, problem-solving, and decision-making skills., • Ability to work in a high-compliance environment and interpret regulatory requirements (SRA, TCF, GDPR)., • Prior experience within a debt-purchase organisation., • Strong understanding of legal processes relating to debt recovery, litigation, and enforcement., • Knowledge of SRA regulations, legal conduct rules, or previous experience working in or alongside a law firm., • Previous involvement in process improvement or operational change projects., • Professional legal or compliance training/certification. The Application Timeline • A first stage video call with the internal recruitment team (15 minute call), • A face to face or video call with the hiring manager (approx. 45-60 minutes) Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email . What’s In It For You • £36,000 + up to 20% of your annual salary, paid as a bonus., • The opportunity to work in a brand new office based at Manchester Spinningfields., • 40 hours per week between 9am - 6pm, Monday to Friday., • The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation., • And many more benefits to support your wellbeing and professional development. As we are a financial services company, all successful candidates must undergo a DBS and Credit Check. We are an equal opportunities employer We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. At Perch, our strength lies in our team, their enthusiasm, and their passion for the business. Whether you’re looking to gain foundational skills in financial services, have a knack for customer service, or seek to expand your horizons, we likely have the perfect opportunity for you.