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Job Description The Environment Agency are fully committed to having an inclusive workforce to reflect the communities we serve, so welcome applications from people with diverse backgrounds. And welcome flexible working patterns for all our vacancies, including job share. The team you will join is the Monitoring Data & Systems Team(MDS). We manage important Environmental Monitoring systems and datasets. You’ll join a multi-disciplinary team supporting and learning from colleagues while analysing and improving data that underpins our work. The Technical Officer helps manage these systems and data and provides support to users. You will fulfil a multi-purpose role, working on our Water Quality systems and data, but will be expected to support other systems and data as needed. You will work closely with team members and can expect to be involved in any of the following: • Set up and manage users, • Supporting users and resolving issues, especially when we move to our new My Environment application, • Updating, improvements and maintaining datasets., • Responding to internal and external data requests., • Supporting our system improvement and upgrade projects If you have a passion for working with data/systems, a desire to improve the way we work and are keen to develop and learn new skills, this could be the role for you. Everyone that joins us is required to undertake training and participate in incident response duties when the need to respond arises. Having an incident role is an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment. Further information on incident response can be found within your candidate pack. You’ll have access to our great benefits package, including generous annual leave, excellent pension and flexible working arrangements. We also offer extensive training to develop your career, including apprenticeships The team The Monitoring Data and Systems Team in Instrument and Systems provides support to the business by maintaining important Environment Agency environmental monitoring systems for Water Quality, Fish, Biology, Ecology, and Water Quantity. We are friendly dispersed team of enthusiastic,caring specialists. Who have a passion for providing these systems and data to a wider range of internal and external customers. The health, safety, and well-being of every member of our team is important to us. Experience/skills Required Experience of working with large complex datasets Someone who is willing develop and learn new technical skills and apply these skills across our monitoring data and systems A motivated, organised, friendly and helpful person with an eye for detail, who is comfortable working in a dispersed team environment Someone who is proactive and enjoys solving problems Excellent written and verbal communication skills; able to convey complex technical information to both technical and non-technical audiences Ability to build and maintain strong relationships, deliver through others and provide excellent customer service Other Desirable Experience/Skills: Experience of using and managing environmental monitoring data systems Experience of using PowerBI, Access, Excel, Python, SharePoint Online and R A working knowledge of water quality monitoring Contact and additional information Work location is flexible, but you must have a base at one of our offices across England and have a presence there. We offer hybrid home/office working but some travel is expected for meetings. We expect to hold interviews via MS Teams towards the end of December / Beginning of Jan. We’ll confirm interview dates for candidates invited to interview An apprenticeship is available for role for the Successful candidate. If you would like to discuss the role further please contact: Damian Pharoah – Competence 1 Data and Information Management Description Using the STAR technique (Situation, Task, Action and Result) can help when formulating your answers. Description: Collects, analyses, interprets, records, manages, develops, and shares data, material, or information appropriately for a variety of purposes. Question – The MDS team analyses, interprets, records, manages, develops and shares data appropriately for a variety of purposes. Please give an example where you have demonstrated this competency and how you overcame the challenges that in presented Competence 2 Takes Decisions and Solves Problems Description Using the STAR technique (Situation, Task, Action and Result) can help when formulating your answers. Description: Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions. Question – Please give an example of a time when you have solved a problem requiring perseverance and an eye for detail. Competence 3 Focuses on Customers and Partners Description Using the STAR technique (Situation, Task, Action and Result) can help when formulating your answers. Description: Consults and collaborates with Customers and Partners effectively through awareness raising, education and combined projects, ensuring buy-in to initiatives and the beneficial promotion of the Environment Agency’s duties and policies. Question – Please give an example of a time when you have used data to address the needs of a customer. If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post. The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit ___ for more information. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the ___. Please review for more information on appropriate and inappropriate use.