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  • Quantitative reasearcher
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    Quantitative reasearcher
    11 hours ago
    £15000–£25000 yearly
    Full-time
    London

    Key Responsibilities Research and develop systematic trading strategies for US equities and futures markets. Identify potential trading opportunities using statistical analysis, financial data and quantitative modelling. Build and maintain Python-based research, data-processing and backtesting tools. Design realistic backtests that account for transaction costs, slippage, liquidity constraints and execution assumptions. Apply robust validation methods, including out-of-sample testing, walk-forward analysis and sensitivity analysis. Investigate momentum, mean reversion, statistical arbitrage and market microstructure opportunities. Evaluate strategy performance using risk-adjusted returns, drawdowns, capacity and other relevant metrics. Contribute to portfolio construction, position sizing, risk controls and execution research. Document research methods, assumptions, results and limitations clearly. Essential Requirements Professional experience in quantitative research, systematic trading or a closely related field. Strong Python programming skills and experience working with financial or time-series data. Solid foundations in probability, statistics, time-series analysis and quantitative modelling. Practical experience developing, testing and evaluating quantitative trading strategies. Understanding of overfitting, look-ahead bias, survivorship bias and other common backtesting pitfalls. A rigorous, independent and evidence-driven approach to research. Strong analytical and communication skills. Desirable Experience Experience researching or trading US equities and futures. Knowledge of market microstructure, execution modelling and transaction cost analysis. Experience with statistical arbitrage, momentum, mean reversion or other systematic strategies. Familiarity with C++, performance optimisation or low-latency trading systems. Experience monitoring live strategies and analysing real-world execution. A postgraduate degree in mathematics, statistics, physics, computer science, finance or a related quantitative discipline. Compensation and Opportunity Competitive base salary of £80,000–£150,000 per annum, depending on experience and suitability. Performance-related bonus linked to individual contribution and business results. An opportunity to contribute directly to quantitative research and systematic strategy development. A research-focused environment that values analytical rigour, independent thinking and disciplined risk management.

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  • Group Operations Manager
    Group Operations Manager
    1 day ago
    Full-time
    London

    GROUP OPERATIONS MANAGER – LONDON HQ As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross-functional teams, you will ensure that operations are agile, brand-aligned, and future-ready. The position is based full-time at our London Bridge Head Office, with occasional property visits. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Strategy & Excellence Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence. Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance. Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding. Supplier & Contract Management Own group-level supplier relationships, ensuring performance against SLAs and commercial targets. Lead strategic sourcing and tendering processes to optimise cost and quality. Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation. Ability to navigate and negotiate contracts. Revenue Growth & Commercial Impact Drive non-room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey. Partner with Finance and Revenue teams to enhance profitability through data-driven decision-making, budgeting, and forecasting. Lead cost optimisation programmes without compromising brand or service standards. Guest Experience & Brand Integrity Champion a guest-first culture, embedding brand values and service ethos across all touchpoints. Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio. Deliver actionable insights to improve guest satisfaction and investor value. Cross-Functional Leadership Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development. Lead operational input into digital transformation, ESG initiatives, and systems implementation. Influence cross-departmental projects to ensure operational feasibility and long-term scalability. Stakeholder & Ownership Relations Serve as the primary operational contact for ownership groups, delivering transparent, data-led reporting and strategic updates. Align property-level goals with broader business objectives through collaboration with corporate teams. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience). Advanced certifications in operations, project management, or leadership are advantageous. YOUR PROVEN TRACK Minimum 5 years’ experience in hospitality operations. Proven track record of delivering profit enhancing results and operational transformation. Strong commercial acumen and experience managing budgets, KPIs, and supplier contracts. Exceptional communication, stakeholder management, and strategic thinking skills. Comfortable working in a fast-paced, high-growth environment with regular travel. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Head Chef - Thai Cuisine
    Head Chef - Thai Cuisine
    4 days ago
    £50000–£58000 yearly
    Full-time
    London

    Salary - Up to £58,000 per year Schedule - Full Time Experience - Previous experience as a Head Chef or Senior Sous Chef within a quality restaurant. Knowledge of Thai or South East Asian cuisine is preferred JKS Restaurants and Plaza Khao Gaeng are seeking a Head Chef to lead their kitchen operations. The successful candidate will have a passion for Thai/Asian cuisine and have previous experience as a Head Chef. This is a fantastic opportunity for an experienced Head Chef looking for a new role in an award winning, critically acclaimed group The Restaurant Plaza Khao Gaeng celebrates Thailand’s coast-to-jungle cooking through the tradition of khao gaeng, broadly translated as “curry over rice”. Expect a kaleidoscope of curries rich with fresh coconut milk, aromatic curry pastes and fermented seasonings, alongside searingly hot stir-fries cooled with fresh herbs - all designed for mixing, matching and sharing. In Thailand, the most popular khao gaeng restaurants expand to fill whatever space they can. Plaza takes inspiration from one such spot in Bangkok, now spread through an old cinema, where curries sit in gleaming trays beneath a faded façade and climb the stairs to the former box office. This is anytime comfort food: a pause from the heat, noise and movement of the street outside. Our third Plaza Khao Gaeng opened in Covent Garden in May, turning to Thailand’s deep south - the historic borderlands of Pattani, Yala, Narathiwat and beyond. Anchored by a large charcoal grill, the menu draws together smoke, spice and acidity in a generous, khao gaeng-style spread made for the table - our most Southern menu yet, inspired by rural kitchens. The Position As Head Chef, you will be responsible for ensuring the delivery of consistent, high quality and innovative dishes and specials; you will play a key role in menu development, working closely with the Group Exec Chef and Chef Director. You will manage the overall kitchen operation, including prep schedules, stock control, budgeting and maintenance, as well as the day to day management of the kitchen team. If you have the following, then we want to hear from you: • Previous experience as a Head Chef or Senior Sous Chef in a high quality restaurant;, • Strong awareness of trends and seasonality of produce;, • A passion and knowledge of Thai or South East Asian cuisine;, • A highly creative approach to your work with excellent attention to detail;, • Proven ability to manage, train and motivate a kitchen brigade;, • Experience in managing staff costs, scheduling and reviewing staff rotas;, • Strengths in finances, purchasing and menu costing;, • A working knowledge of health and safety, compliance and procedures; This is a very exciting opportunity not to be missed for a talented Head Chef eager to join a restaurant group with ambitious plans. Benefits At Chaiyo, we believe in a culture that truly backs our people. Hospitality is a people industry, and we're committed to rewarding the hard work and loyalty that makes us who we are. Award-Winning Workplace Recognised as one of The Sunday Times Best Places to Work 2026 Dining & Hospitality • Dine Out Allowance - Quarterly peer to peer at competitor restaurants, • Lunch for 2 after probation, • Up to 50% off dining across JKS restaurants, • CODE App membership - Discount at some of the UK's best restaurants Health & Wellness • Self care salary - £1,200 additional salary to spend on your self care., • Discounted gym membership with up to 25% off at 4,000+ venues across the UK, • 24/7 Doctor & prescription services for peace of mind healthcare, • 8 free counselling sessions to support your mental wellbeing, • Employee Assistance Program providing confidential support when you need it, • Health, legal, money and debt support services available Entertainment • Up to 55% off cinema tickets, • Up to 25% off UK attractions (London Eye, Thorpe Park, SEA LIFE, and more), • Up to 15% cashback at 70+ major retailers across the UK Financial Support • Wagestream - stream a portion of your pay earlier when you need it, • Access to financial advice to help with your financial planning, • Company donations for your involvement with charities Special Occasions & Recognition • Wedding gift & newborn care package - celebrating your big occasions, • Staff parties & long service awards recognising your commitment, • Employee referral scheme - earn up to £600 per referral, • Additional holiday for every year with us (rising to 30 days)

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  • Food & Beverage Supervisor
    Food & Beverage Supervisor
    3 days ago
    Full-time
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Supervisor to join our team at Locke at Broken Wharf, London. JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. The F&B Supervisor leads the team on shift from the front, coordinates with the kitchen and bar teams, provides high standards of customer service and product quality, handles customer complaints, and ensure compliance with health and safety regulations. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back. Lead, coach, and encourage the F&B team in taking responsibility for service standards. Welcoming guests, directing them to their tables, and ensuring a clean and inviting space. Presenting menus, answering questions about dishes and beverages, and accurately record orders. Delivering food and beverages promptly and efficiently, ensuring proper presentation and temperature. Be a system specialist on Mews POS able to upload and edit product and pull reports as necessary. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Supervise seamless daily operations, balancing efficiency with high service standards. Delegate effectively so everything runs smoothly Monitoring customer satisfaction, interacting with guests, and addressing complaints or concerns promptly. Follow company policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed service level agreements. Oversee guest satisfaction - seek feedback to continuously improve service delivery. Execute relevant cost control measures while maintaining a premium guest experience. Identify upselling opportunities and present them to the team. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: A High School diploma or equivalent qualification is desirable. Experience: Similar relevant experience at a supervisor or senior server level in a food and beverage service environment. Demonstrated ability to deliver excellent customer service and ensure guest satisfaction Experience with inventory control and stock management is beneficial. Excellent communication and interpersonal skills are vital for interacting with employees, customers, and other departments. Skills: Motivating, training, and supervising employees to achieve operational goals and maintain high standards. Effectively organising and prioritising tasks, especially during peak hours. Addressing employee issues and customer complaints in a calm and professional manner. Understanding budgeting, inventory control, and cost management. Tracking inventory levels, ordering supplies, and minimising waste. Adjusting to changing demands and environments and being flexible in their approach.

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  • Payroll Manager
    Payroll Manager
    25 days ago
    £26826 yearly
    Part-time
    London

    Shakespeare’s Globe is currently seeking an experienced Payroll Manager, on a permanent, part-time basis (21 Hours per week), who can build and maintain collaborate relationships across the organisation. We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those from a working-class background, those with a disability and neurodiverse conditions. The role: This role is responsible for managing and overseeing the in-house payroll and pension functions at the Globe. The role ensures that there is a compliant, accurate and timely payroll for approximately 375 permanent employees, and a further 400 variable workforce of casual, PAYE and non-PAYE workers via monthly and weekly payrolls across the year. Oversight and account management of four pension schemes (NOW pensions, Aviva, Equity, and Musicians Union) is also a key part of this role. The Payroll Manager works with Payroll Assistant and other key stakeholders across departments to create automated process, ensure appropriate controls are in place, problem solve payroll and pension queries, and to make sure our systems are working for the organisation. The Payroll Manager is responsible for preparing payroll outputs and reports for review; ensuring that final authorisation, sign-off and release of payroll payments are forwarded timely to senior members of the Finance and People & Culture teams, in line with agreed controls and delegated authorities. The Payroll Manager escalates exceptions, narrative for variances, policy deviations and high-risk items for decision and approval. Please see the full job description for further information about the role. Shakespeare’s Globe: We use Shakespeare's enduring relevance to ignite the power of theatre to spread empathy and launch cultural experiences that inspire hope at every stage of people's lives. Our vision is to be the world's most exciting centre for Shakespeare and theatre experiences. Benefits: • Discount in the Globe shop and onsite restaurants/cafes, • Staff discounts via My Globe perks and better Bankside Buzzcard, • Free entry to selected shows, events and activities, • Access to our free employee assistance programme and 24/7 virtual GP service, • Enhanced maternity, paternity, adoption, and shared parental leave and pay, • Life assurance scheme, • Rental deposit scheme and season ticket loans, • Flu vaccination scheme, • Cycle to work scheme, • Enhanced employer pension contributions after 12 months service. To apply: For more information, please download the job description on our main jobs page To apply Deadline for applications is midday, 30 September 2026. First round interviews will take place virtually on 15 or 16 October 2026. If you have any queries on the application process or online form, please contact our recruitment team.

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  • Accounts Assistant
    Accounts Assistant
    4 days ago
    Full-time
    London

    Citadines Holborn-Covent Garden London is seeking a confident and experienced Accounts Assistant to become part of our Team. You will report to the Assistant Residence Manager, supporting the property and centralised Finance team with bookeeping duties and administrative support. An Accounts Assistant is responsible for: Ensuring invoices and credit notes are raised and posted Processing invoices and reconciling Processing commission invoices from travel agents Requesting authorisations and raising discrepancies with the relevant person/department Being responsible for petty cash records and completion Reconciling credit card accounts Assisting the Finance Team with month end processes Preparing accruals and bad debt provisions Assisting with the timely and effective collection of all debts Participating in credit control meetings as required To be successful in the role of Accounts Assistant, we require: At least two years’ experience in a similar bookkeeping role, ideally within the hotel sector Completed or studying for a bookkeeping qualification such as AAT or other equivalent qualification A self-motivating attitude to work autonomously yet have a team orientated mindset Effective communication skills in written and spoken English Proficient level of numerical, administrative and IT Skills Experience with the Property Management System RMS is advantageous This is your opportunity to be part of our team as an Accounts Assistant. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Organisation, Numerical, Time Management, Decision Making, Attention to Detail, communication, Problem Solving

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  • Multiple Roles – Construction & Fit-Out
    Multiple Roles – Construction & Fit-Out
    2 months ago
    £12–£20 hourly
    Full-time
    Sidcup

    WE’RE HIRING – MULTIPLE ROLES Securtech is growing, and we’re looking for talented, driven and reliable people to join our team across multiple areas of the business. We specialise in commercial fit-out, shopfitting, refurbishment and construction, delivering projects from the initial opportunity and quotation through to design, construction and final handover.We’re not recruiting for just one position. We are interested in people across office, commercial, management and site-based roles. Roles We’re Recruiting For Administration & Finance Supporting the day-to-day operation of the business, including: • General administration, • Document and record management, • Invoices and purchase records, • Supplier and subcontractor documentation, • Project paperwork, • Cost and payment tracking, • Supporting the wider management team Business Development Helping identify and secure new opportunities for the company.Responsibilities may include: • Finding potential clients and projects, • Developing new business relationships, • Following up enquiries and leads, • Attending meetings and site visits, • Understanding client requirements, • Supporting the business from initial enquiry through to quotation Sales Managing enquiries and helping convert opportunities into secured projects.This may include: • Speaking with prospective clients, • Understanding their requirements, • Following up quotations, • Maintaining client relationships, • Coordinating with estimating and project teams, • Helping move opportunities from enquiry to confirmed project Estimator Responsible for understanding the scope of proposed works and producing accurate, competitive quotations.This may include: • Reviewing drawings and specifications, • Carrying out site surveys, • Taking measurements and quantities, • Preparing material and labour costs, • Obtaining supplier and subcontractor prices, • Producing detailed quotations, • Identifying exclusions, risks and potential variations, • Working closely with Sales, Project Management and Procurement Design & Technical Supporting the technical development of projects before and during construction.Depending on experience, responsibilities may include: • Reviewing construction drawings, • Producing or coordinating layouts, • Developing technical details, • Checking dimensions and specifications, • Coordinating design information with site teams, • Identifying potential construction issues before work begins Project Management Taking responsibility for projects from pre-construction through to completion.Responsibilities may include: • Planning and programming works, • Coordinating labour, subcontractors and suppliers, • Monitoring costs and progress, • Managing client communication, • Resolving project issues, • Managing variations, • Maintaining quality and programme, • Driving projects towards successful completion and handover Site Management Managing the day-to-day delivery of our projects on site.Responsibilities may include: • Coordinating trades and operatives, • Organising daily works, • Checking workmanship and progress, • Maintaining site safety, • Managing deliveries and materials, • Reporting problems early, • Working with the Project Manager to keep the project on programme, • Preparing areas for inspection and handover Shopfitting & Multi-Trade Operatives Hands-on roles delivering our fit-out and refurbishment projects.We are interested in people with experience in areas such as: • Carpentry and joinery, • Drylining and partitions, • Ceilings, • Painting and decorating, • Flooring, • Kitchen and worktop installation, • Fixtures and fittings, • General building works, • Making good and finishing Multi-skilled candidates are particularly valuable. Logistics & Procurement Supporting projects by making sure the right materials, equipment and resources reach site when required.Responsibilities may include: • Ordering materials, • Supplier coordination, • Price checking, • Arranging collections and deliveries, • Managing tools and equipment, • Coordinating vehicles, • Monitoring project material requirements, • Preventing delays caused by missing materials Who We’re Looking For We’re interested in people at different stages of their careers.You may already be experienced in your field, or you may have strong potential and be looking for an opportunity to develop.Across every role, we value: • Reliability, • Professionalism, • Good communication, • Organisation, • Problem-solving, • Attention to detail, • Accountability, • Ability to work under pressure, • Willingness to learn, • Pride in the quality of your work Experience in construction, shopfitting, commercial fit-out or refurbishment is beneficial for many of the positions, but the exact requirements will depend on the role. Join Securtech A successful project doesn’t depend on one person.It starts with finding the opportunity, understanding what the client needs, estimating it correctly, planning the work, procuring the materials and delivering it safely and professionally on site. We’re looking for people who want to become part of that process and grow with the business. When applying, please tell us: 1. The role you’re interested in, 2. Your previous experience, 3. Location you are based, 4. Whether you hold a full UK driving licence, 5. Your availability to start Send your CV along with a brief introduction about yourself.

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  • Operations & Customer Service Executive / Manager
    Operations & Customer Service Executive / Manager
    2 months ago
    £30000–£37000 yearly
    Full-time
    London

    Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

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