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Management of the financial planning and strategy of the Group to include the timely provision of management information (actual results and forecasts) and the assessment, management and minimising of risk.To support the CFO with M & A activity and oversee management of the Heads of Departments Client Details This is an established and rapidly growing specialist professional services business operating across several highly technical and regulated sectors. As an independent, privately owned organisation, it combines the stability of a successful business with the agility to innovate and expand, creating excellent opportunities for career progression, professional development, and exposure to new challenges. The organisation is known for its collaborative and people-focused culture, where professionalism, high standards, respect, and support are central to the way teams work together. Employees often describe the environment as ambitious yet approachable, offering the opportunity to make a meaningful impact without the layers of bureaucracy often associated with larger corporate organisations. Description Key Responsibilities: *Timely production and filing of statutory reports and returns ensuring compliance with relevant law and policies Lead Finance representative in the development of the Group's finance IT system; Xero, to ensure an efficient integration with Omni, HR and payroll systems and Operational systems.Perform risk management, in conjunction with Group Risk Manager, by analysing the organisation's liabilities and investments. and management of business insurance policies. Timely production and distribution of Management Information (daily, weekly, monthly).Comparison of actual performance versus budgeted / forecast, with variance analysis / KPI analysis Ownership of the Group's financial planning, one-, three- and five-year plans.Ensure cash flow is appropriate for the organisation's operations - both short term and medium term.*Liaison with external professional advisors regarding any corporate finance related activities. *Line management and development of the Finance team ensuring level of resource has the appropriate level of knowledge, skills and capacity to support business needs *Decide on investment strategies by considering cash and liquidity risks - Treasury Management / short term investments / maximising returns whilst maintaining adequate cashflow. Profile • ACA / ACCA qualified, • A minimum of 5 years' experience in a senior financial management position with extensive experience in leading a finance team and overseeing a company's financial control and reporting activities., • Experience within professional / financial services would be desirable, • Strong leadership qualities and communication skills, • Live within a commutable radar to Leicester Job Offer This is a great opportunity for someone looking to take the next step in their career as Finance Director. You will work closely with the newly promoted CFO to nurture you through this career milestone and grow your career with a company who invests heavily in development. Alongside this you will receive a basic salary c£85,000 - £90,000 + comprehensive benefits package incl buy / sell holiday scheme / matched pension contributions up to 6% / private health care. Hybrid working 35 hour working week Mon - Fri

Commercial Manager Location: Hybrid Working (Midlands-based with travel to operational sites as required) Salary: £65k + car allowance and bonus About the Role An exciting opportunity has arisen for an experienced Commercial Manager to join a leading organisation specialising in high value logistics and manufacturing. This role is ideal for a commercially minded professional who enjoys working in a fast-paced environment, partnering with operational and business development teams to drive growth, manage risk, and maximise contract performance. You will play a key role throughout the entire contract lifecycle, from supporting new business opportunities and bid activity through to contract negotiation, delivery support, and contract close-out. The successful candidate will provide pragmatic commercial guidance, develop robust contractual arrangements, and help ensure profitable and sustainable business growth. Key Responsibilities • Provide commercial leadership and support throughout the sales, bid, contract delivery, and renewal processes., • Lead the drafting, negotiation, and management of customer contracts and commercial agreements., • Identify, assess, and mitigate commercial and operational risks across customer and supplier contracts., • Support business development teams with new business opportunities, tenders, and customer negotiations., • Partner with operational and account management teams to maximise contract profitability and performance., • Build strong relationships with customers and develop a deep understanding of their commercial objectives., • Conduct ongoing reviews of contractual arrangements to ensure they accurately reflect business activity and deliver maximum commercial benefit., • Work closely with legal colleagues to ensure contracts are robust, enforceable, and aligned with business objectives., • Support the resolution of customer disputes, claims, and contractual issues., • Collaborate with procurement teams on supplier negotiations and contract flow-down requirements., • Contribute to wider business initiatives including risk management, compliance, sustainability, and governance projects., • Promote best practice in commercial management, negotiation, and customer engagement across the organisation. About You You will be a commercially astute professional with strong negotiation and stakeholder management skills, capable of operating effectively within a complex and dynamic business environment. Essential Skills & Experience • Proven experience delivering commercial support within a complex business environment, ideally within logistics, supply chain, transport, manufacturing, or related sectors., • Strong commercial acumen and experience negotiating high-value customer and supplier contracts., • Sound understanding of commercial and operational risk management., • Good knowledge of contract law and common commercial contract terms., • Experience supporting bids, tenders, and business development activities., • Strong financial awareness with an understanding of contract profitability and commercial performance drivers., • Excellent written, verbal, presentation, and influencing skills., • Ability to develop practical and commercially balanced solutions to complex issues. Personal Attributes • a 'people person' who can act as a trusted advisor both internally and externally, • Resilient and comfortable operating in a fast-paced, evolving environment., • Strong relationship builder with the ability to influence stakeholders at all levels., • Collaborative and team-oriented approach., • Organised, proactive, and solutions-focused., • Professional, approachable, and adaptable.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ 📍 Remote in the UK | 💰 £29,450 - £37,250 + | Start Date: 16th March 2026 Hours/Shifts: You’ll work Monday to Friday 9am-5:30pm and work around 1 in every 8 weekends where you will have days off in lieu. Within Screening we offer shift flexibility allowing you to change your base shift giving you flexibility over your start times with the ability to request variation of your weekly shift pattern. ⭐ Our Financial Crime Screening Team: The Financial Crime Screening team supports various aspects of the customer journey such as onboarding, ongoing monitoring, and event based review. We conduct due diligence on our customers making fair and proportionate risk based decisions on their behalf. What you’ll be working on You will report to a Financial Crime Team Manager as part of a team of 12 working on complex EDD processes alongside supporting escalations cross domain. 🔑 You’ll play a key role by... • Reviewing high priority or complex tasks, such as enhanced due diligence (EDD), conducting open source investigations where required., • Answering escalations from Investigators and other colleagues from across the business, and, if required, escalating these further to Ops Analysts., • Coaching colleagues on our FinCrime Screening tasks including supporting our global partners., • As a subject matter expert in the domain that you work you will proactively use your own experience to improve the knowledge, skills, behaviours or performance of others., • Driving team morale by being positive and enthusiastic. Helping to motivate others and make the working atmosphere enjoyable and supportive. 💡 We’d love to hear from you if… • You have solid experience in fighting financial crime, specifically around customer due diligence and enhanced due diligence., • You have a basic understanding of PEP’s, Adverse Media and Sanctions screening., • You are confident in using open source information to inform your reviews and investigations., • You are a strong team player and able to work effectively with colleagues with a range of backgrounds and experience levels, providing actionable specific feedback to investigators and their managers., • You are developing a solid understanding of UK legislation, regulations and industry guidance around economic crime and keep up to date with emerging risk and trends in financial crime., • You have great time management skills, you are flexible, and you can work with limited supervision You’ll really stand out if: • You are able to articulate the financial crime threats facing fintechs and the banking sector., • You have previous experience approving or signing-off customer due diligence reviews prepared by colleagues., • You hold or are working towards an appropriate qualification in financial crime or a relevant subject e.g. ICA, ACAMS, • You have experience working in a regulated bank in financial crime screening and customer due diligence (CDD), specifically in payments or sanctions screening, high-risk customer enhanced due diligence (EDD), or politically exposed persons (PEPs). 🧡 Monzo's Culture & Benefits Monzo is a bank built on transparency, fairness, and inclusion. We are building a bank for everyone and are looking for people who can bring diverse perspectives and experiences. 🙌What’s in it for you 💰£29,450 - £37,250 ➕ share options. 🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍This role is remote based in the UK ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions - Please take your time to fill these out, we read them all., • Recruiter Call (30 minutes, video call), • Technical and Values (60 minutes, video call) Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to nickygamble@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 + Stock Options +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑You’ll play a key role by... • Managing the personal & professional development of approximately 11 Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩We’d love to hear from you if… • You have at least minimum entry level financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

📍Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Senior Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑 You’ll play a key role by... • Managing the personal & professional development of approximately 11 Senior Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩 We’d love to hear from you if… • You have at a solid foundation of financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have extensive experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ benefits 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ UK Remote | 💰£29,450 - £37,250 + | ✨ Start Dates: Tuesday 26th May & Monday 22nd June. (Please note: We are currently prioritising placements for our May intake; June start dates will be confirmed once the initial cohort is finalised) Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ ⭐Our Financial Crime Customer Operations Team: The Shield of Monzo Our Financial Crime Customer Operations team is the frontline defence in protecting Monzo and our customers from the complex threats of economic crime, including sophisticated fraud schemes and global money laundering networks. We are not just a compliance function; we are a critical operational hub focused on safeguarding financial integrity. At Monzo, our operational teams are structured into specialised 'Pillars', each focusing on a specific business area, set of risks, and unique typologies. This allows us to build deep, world-class subject matter expertise where it matters most. The FinCrime Business Banking Pillar In the FinCrime Business Banking Pillar, you will be integral to protecting the entire lifecycle of our business customers from high-growth startups to established SMEs. Our mission within this pillar is to ensure Monzo's business ecosystem remains transparent and trusted. This involves: • Conducting rigorous checks during onboarding and throughout the customer relationship., • Unravelling suspicious activity across a spectrum of financial crime typologies., • Reporting, exiting accounts, and implementing controls when significant risk is identified. The Role: FinCrime Business Banking Senior Investigator As a FinCrime Business Banking Senior Investigator, you will play a pivotal role within our financial crime operations. Your main focus will be completing some of our higher risk, high complexity financial crime tasks on our business accounts, while supporting our Team Managers and coaching our Investigators to achieve our quality and productivity goals. This is a high-impact role where your expertise will directly contribute to Monzo's safety and reputation, and the broader fight against illicit finance. 🔑You’ll play a key role by... • Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk businesses, Complex Customer Reviews (e.g, in sensitive areas like Sexual Services flags), and multi-jurisdictional money muling investigations., • Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards., • Maintaining a regular schedule on core investigative tasks to sustain your competency levels, directly support the domain’s Service Level Agreements, and remain connected to frontline challenges., • Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence., • Working closely with our Operations Analysts, to share emerging trends and ensure that operational guidance is continuously updated and effectively embedded across the domain. 🤩 We’d love to hear from you if… • You can demonstrate an ability to give clear, constructive, and kind feedback that motivates colleagues and enhances performance., • You thrive in a fast-paced environment and can adapt positively and quickly to change be it new guidance, evolving processes, or shifting priorities., • You maintain flexibility in the tasks you are scheduled for and can adapt seamlessly when business needs require changes at short notice., • You are driven by a desire to have a tangible impact on the detection and prevention of financial crime, protecting Monzo and its customers. 🎯 At the interview, we will be looking for you to demonstrate Essential Expertise • Significant and specific experience in conducting end-to-end due diligence (KYB) and investigations on businesses (SMEs, Corporates, etc.) in a regulated financial crime setting., • Proven ability to conduct in-depth, high-quality open-source research and analysis to corroborate customer profiles and transactional activity., • Strong foundational and applied Financial Crime knowledge, specifically deep exposure to Know Your Business (KYB) and Anti-Money Laundering (AML) principles., • A strong understanding of current UK and international financial crime trends and typologies, with particular expertise in those impacting business accounts (e.g. trade-based money laundering, complex shell structures, illicit use of payment services)., • A comprehensive understanding of the UK Suspicious Activity Reporting (SAR) regime, including consent requirements and the legislative framework (POCA). ✚ It will be useful, but not essential if... • You have direct experience of completing Enhanced Due Diligence (EDD) and/or Complex Customer Reviews, and/or have experience writing and reviewing/approving SARs., • You have formal or informal experience of coaching, mentoring, or training peers or more junior members of the team., • You can demonstrate a track record of identifying areas for control/process improvement and successfully working with, or escalating to, relevant stakeholders to implement change., • You hold or are working towards an appropriate qualification relevant to Financial Crime (e.g. ACAMS, ICA Diploma). Shifts - You'll work 37.5 hours per week. This means you'll work Monday to Friday, from 9AM to 5:30PM. You'll also work one full weekend (Saturday and Sunday), once every 4 weeks with 2 set days in lieu when working the weekend. Closing date: Applications are reviewed daily. We will keep this ad live until all vacancies are filled, so we recommend applying as soon as possible Monzo's Culture & Benefits Monzo is a bank built on transparency, fairness, and inclusion. We are building a bank for everyone and are looking for people who can bring diverse perspectives and experiences. 🙌What’s in it for you 💰£29,450- £37,250 ➕ share options. 🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions - Please take the time to answer these, we read them all, • Recruiter call - 30 minute video call, • Hiring Manager interview (values and technical questions) - 60 minute video call #LI-REMOTE #LI-NG Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Blue Light Card. Individually great, together unstoppable The Role and the Team MMIB, our Money, Motoring, Insurance and Bills vertical, is one of the most strategically important and evolving categories in the business. It has enormous growth potential, and thanks to recent investment backing, an ambitious plan to become the trusted financial wellbeing and savings platform for frontline workers. Were looking for a Senior Partner Manager to take real ownership of a portfolio of commercial partnerships across financial services categories. Youll be responsible for the full partner lifecycle, from prospecting and onboarding through to ongoing account management, negotiation, and joint campaigns. The role has two equally important strands. Around half of your time will sit within the day-to-day commercial engine of MMIB, managing partnerships and driving category performance. The other half will be focused on the bigger strategic bets the team is pursuing, to move BLC beyond a savings marketplace and into a platform that helps members understand, navigate, and take control over their money management. What You'll Do Own a portfolio of financial services partnerships, managing performance, relationships, and commercial agreements to deliver member value and revenue growth. Develop and execute partner-level strategies across your categories, including identifying new distribution channels, improving commercial terms, and enhancing attribution. Negotiate contracts and commercial arrangements with new and existing providers, balancing member benefit with business objectives. Collaborate with marketing, CRM, and product teams to deliver joint campaigns and initiatives that drive member engagement and uptake. Support the Head of Strategic Partnerships in shaping and delivering the broader MMIB strategy and transformation plan. Use data and insight to monitor partner and category performance, recommend improvements, and inform strategic priorities. Work closely with Legal, Risk, and Compliance teams to ensure all partner activity meets FCA requirements and relevant regulatory frameworks. Act as a visible and well-connected point of contact for MMIB, keeping internal stakeholders informed and aligned on partner activity and pipeline. What You'll Bring Proven experience in partnerships or account management within Fintech, B2C financial services, or price comparison. Experience working in a digital-first or app-led business, with a track record of collaborating with marketing, product and engineering, and legal risk and compliance teams. Strong commercial acumen, with a demonstrable track record of negotiating and managing complex partnerships that deliver measurable results. Experience building and executing strategies at a category or product level, with the confidence to take ownership from initial idea through to delivery. Familiarity with FCA regulation and Consumer Duty, with an ability to navigate compliance requirements without using them as a reason to move slowly. An analytical, insight-driven approach to decision-making, with comfort using data and KPIs to assess performance and set direction. Strong collaborative instincts and the ability to work effectively across functions, with stakeholders at a range of levels. Experience with project-based or initiative-led work, such as product launches or new proposition development, would be a welcome addition. Our Culture Our mission is simple make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. Its what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We dont just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. Were committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we arent able to offer fully remote working. Blue Light Card is an equal opportunities employer. We believe that employing a diverse workforce is key to our success. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, well prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer Hybrid working and flexible hours EV charging and free parking onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Generous funded BUPA medical insurance covering pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with employer NI savings reinvested into pensions Enhanced parental leave and absence leave Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. monthly Lights Up and annual Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture and personal growth fund #LI-Hybrid Remote Status: hybridLocation 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable) 24-28 Bloomsbury WayLondonLondonWC1A 2SNUnited Kingdom

Mortgage and Protection Case Manager Leicester (ref AL1408) Salary up to £28,000 (£26k basic + up to £2k bonus pa) + benefits My client is an award-winning Mortgage Broker specialising in new build mortgages.They have been helping customers buy their dream homes for over 25 years and now have an exciting new opportunity for an individual to join their Leicester based team as a Mortgage and Protection Case Manager. Purpose of the role is to: Provide effective communication with all stakeholders (advisers, customer, builders, surveyors, lenders and Insurers) to ensure all cases move to offer stage in a timely manner Keep all stakeholders abreast of case progress including collation of missing documents and information Support, as appropriate, cases from lender/Insurer submission through to exchange / completion, liaising with key stakeholders throughout the process (Inc. solicitors) Ensuring relevant protection policies are placed on risk at the correct time Maintain compliance and business standards to ensure effective management of key business risks and achievement of our regulatory responsibilities Check and update reports for weekly introducer updates Manage a minimum pipeline of 45 cases Ensure application to offer timescales are within 14 days Provide additional administration support to relevant Departments. Skills required: Have good PC skills, Microsoft Office package Organisational and time-management skills, prioritising and multi-tasking your workload Demonstrate good written and verbal communication and customer service skills Ability to work without supervision & be self-motivating while also being a team player Demonstrate good work ethics in line with reinforcing the company values Ability to keep industry knowledge up to date with the latest criteria / regulations etc. Having strong attention to detail, and working in a methodical & thorough way Able to adapt, quickly and flexibly, to requirements Have experience of An administrative function preferably within financial services (Mortgages & Insurance) Working with both internal and external stakeholders If this role is of interest, please apply with an up to date CV.We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website . TPBN1_UKTJ

Bright Futures, Inspired By You. Horizon Care and Education have an opportunity for a Deputy Manager to join our team to ensure exceptional care and a nurturing environment for our young people in our children's home. There’s nothing more rewarding than helping someone believe in themselves and have the confidence to celebrate their own uniqueness and achieve success that is personal to them. At Horizon, we live up to our values, and we value our people.We are proud to be one of the most innovative providers of young people’s residential care and education in the UK. As aDeputy Manager, you will support young people in the many different aspects of daily life within our homes including: Work alongside the the Home Manager in all aspects of running the home, including compliance, safeguarding, and quality assurance, ensuring that the home aligns with our values and standards and financial planning. Lead and inspire a team, providing supervision, appraisal, professional development and training. Manage the home effectively in the absence of the Registered Manager. Ensure a safe, homely environment and maintain high standards of care. Manage health and safety protocols, risk assessments and ensure compliance of training for the team. Liaise with professionals and contribute to care planning.If you're passionate about making a difference to the lives of young people and enabling them to shape their own future, then we want you to be part of our team. What we’re looking for from you: Full UK Manual Diving licence Level 3 in Children’s and Young Peoples Workforce Qualification At least 1 years experience as a Senior Residential Care worker in a Children’s Home setting. Ability to be a great role model to our looked after children. Be a strong leader with good team management skills, and ability to build trusting relationships with staff and the looked after children. A genuine care and compassion to work with looked after children Flexibility to be able to work shifts that include evenings and weekends and sleep ins and bank holidays.Why work for us? Access to Tastecard, Bluelight card and MyGym discounts! Real Living Wage employer Competitive pay rates Christmas bonus Generous Refer a Friend Scheme Financial wellbeing service Life Assurance Ongoing training and professional development plus High quality CPD opportunities Comprehensive induction programme including face-to-face training, online modules, shadowing, and local induction period. Face-to-face therapeutic training and support for all colleagues via our SHINE programme. Employee assistance programme – free, confidential support. Looking after your wellbeing - supporting you need to feel good about what you do. We’re in this together. Supportive management and senior leaders. INDRESBAU

About the role:As a Senior Residential Support Worker, you will support young people in the many different aspects of daily life within our homes including: · Helping young people continue with hobbies, social activities, and friendships, and learn new skills.. · Supporting young people to reach their potential and experience new opportunities. · Conducting Supervisions for staff members · Manage the home effectively in the absence of the Deputy or Manager · Effectively lead shifts, direct and support colleagues · Manage health and safety processes in the home including the implementation and monitoring of risk assessments · To support the induction of colleagues into the home · To be responsible for safeguarding and actively promoting the welfare of children and young people How you’ll be rewarded: · Real Living Wage employer · Competitive pay rates · Christmas bonus · Blue Light Card · Colleague referral scheme with cash rewards – earn up to £2500 per referral! * · Financial wellbeing service · Life Assurance. · Tastecard - spectacular savings on dining, pizza, cinema tickets, supermarkets, and UK attractions! · Opportunity to progress in your career through our Education Academy, and ongoing training and professional development. · Comprehensive and tailored induction programme including face-to-face training, online modules, shadowing, and local induction period. · Face-to-face therapeutic training and support for all colleagues via our SHINE programme. · Access to a wide range of free online courses for all colleagues on a variety of topics · Employee assistance programme – free, confidential support. · Community and wellbeing - Your wellbeing matters to us, and we are committed to ensuring you get all the support you need to feel good about what you do. We’re in this together. · Supportive management and senior leaders. · High quality CPD opportunities. · Free eye checks. If you’re passionate about making a difference to the lives of young people and enabling them to shape their own future, then we want you to be part of our team. INDRESBAU

RECfinancial are exclusively partnering on a retained basis with a well-established SME construction business in Leicester to recruit a Finance Manager on a permanent basis. This is a hands-on, standalone role reporting directly to the Managing Director, with full ownership of the finance function across a group of multiple entities within a £40m turnover business. Offered on a part-time basis (30 hours) with flexibility, although full-time applicants will also be considered , this role will suit someone who genuinely enjoys being in the detail and taking full accountability for the numbers. Salary: £45,000 £55,000 (DOE) Location: Leicester (site-based, parking available) Holiday: 25 days statutory This is a role for someone who isnt afraid to get their hands dirty not just reviewing or overseeing, but owning the full finance cycle end-to-end in a fast-paced SME where cash is critical and decisions matter. You will take responsibility for: Full month-end and production of management accounts Budgeting, forecasting and cashflow management (short and long-term) Monitoring working capital, aged debt and credit control Balance sheet integrity including accruals, prepayments and fixed assets VAT returns and CIS oversight (where applicable) Managing banking relationships and cash positioning Supporting the MD with commercial decision-making, risk assessment and ROI analysis Reviewing and improving processes within a Xero-based environment This role is ideally suited to a qualified or QBE Finance Manager with strong SME experience, particularly within construction or project-based environments. You will be: Comfortable operating as the number one in finance Someone who takes ownership and gets things done Strong in cashflow, forecasting and financial planning Confident in risk assessment and evaluating ROI Hands-on, proactive and commercially aware TPBN1_UKTJ

Commercial Analyst – Leicester? What’s in it for you…?? We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.???? 25 days annual leave plus bank holidays with the option to buy more?? Group Personal Pension Plan?? Career development & progression with the opportunity to earn professional qualifications??? 24/7 access to a virtual GP??and Mental health support & counselling services???? Cycle to Work scheme???? Discount club - supermarkets, phone bills, gyms & more?!??? Life assurance cover???? Long service recognition???? Active local social committees???? Regular social events???? Paid volunteering opportunities in your community???? ? About the role…?? Due to growth, we have the opportunity for a Commercial Analyst to join our team. Working alongside the Commercial Manager you will support the development, implementation, and management of all commercial activities and controls within your assigned business unit. This is a full-time permanent role based from our Haydock office.? As a Commercial Analyst you will…?? Manage contract/project performance including CVR reviews.? Review contracts and support with mitigating risk.? Report on and challenge performance for project cashflows and profitability.? Subcontractor management.? Support the Commercial Manager with adhoc projects and continuous improvement of business processes? Support the operational team in daily commercial and contractual aspects? Support the Commercial Manager with the implementation of processes and systems Ability to support management with the weekly reporting within working in progress ? ? About you…?? This opportunity is perfect for someone who is self-motivated and keen to learn and develop, ideally someone with financial and commercial acumen who has worked in a Commercial or Finance role. Fantastic communication skills are key along with being a strong user of Excel.? Our commitment to Equal Opportunities...?? We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.??? Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.??? ? ?? ?

About a career with Elis a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Are you an experienced engineering professional ready to step into a leadership role? We are looking for a proactive and influential Lead Engineer to join our Leicester site, supporting the Engineering Manager and leading the engineering team to deliver exceptional operational performance. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } As Lead Engineer, you will act as the Engineering Manager's deputy, supporting the leadership, development and coordination of the site's engineering function. You will work closely with Production to improve Overall Equipment Effectiveness, deliver safe and efficient engineering operations and lead continuous improvement across the site. Your Mission at Elis a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Leadership & Team Support Lead and support the engineering team, providing hands-on technical guidance and mentoring. Deputise for the Engineering Manager, including managing activities and budgets in their absence. Ensure PPM schedules, corrective works, SSOWs and engineering procedures are consistently followed. Support training delivery for engineers and operators on new equipment. Compliance, Safety & Standards Ensure adherence to company Vision, Values and QHSE policies at all times. Support in ensuring compliance with risk assessments, COSHH, RIDDOR and all regulatory requirements. Promote a strong safety culture and ensure appropriate safety training is in place and completed. Contribute to maintaining relevant site accreditations (e.g. ISO/EN14065). Continuous Improvement & Operational Excellence Work collaboratively with Production to improve equipment performance and OEE. Lead site improvements around sustainability and WECO reduction. Support installation, testing, operation and maintenance of all facilities and equipment. Source parts and machinery through approved suppliers. What will make you stand out? { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Skills & Knowledge We are looking for someone with: Excellent verbal and written communication skills. Strong analytical abilities with the confidence to influence at all levels. Ability to build strong working relationships and drive teamwork. Strategic thinking and commercial awareness. Strong IT skills (Microsoft Office). Ability to motivate teams and drive performance culture. Financial acumen relating to budgeting and forecasting. Education & Experience Essential: Proven experience in industrial maintenance or production. Previous supervisory or management experience. Operational maintenance experience. Degree/HND/HNC/NVQ Level 3/City & Guilds in a relevant engineering discipline or time-served apprenticeship (electrical/mechanical/steam). Experience implementing continuous improvement programmes. Experience in energy and sustainability management. Desirable: NEBOSH/IOSH/QHSE qualifications. Bi-lingual capability. What's on offer? 33 Days Holiday Company Pension Employee Assistance Programme On-site Parking Life Assurance Private Medical a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } This is an exciting opportunity to step into a leadership role where you will directly shape engineering standards, safety culture and operational performance at our Leicester site. If you're driven, technically strong and ready to lead a skilled team, we'd love to hear from you. Interested? Then apply online! Your contact person: Helena Fearnley-Brown Tel: TPBN1_UKTJ

Mechanical Project Manager - Building Services - Hybrid Working This is a fantastic opportunity for an experienced Mechanical Project Manager to join a very successful and highly respected Mechanical and Electrical Building Services contractor based in the East Midlands. Working across multiple sectors including commercial, office fit out, education, healthcare, retail and leisure, with typical project values ranging from £500k up to £5m, the company are a growing M&E Building Services contractor who provide a full range of Mechanical and Electrical services, from design through to installation and commissioning, and as a result of continued growth they are looking to recruit an experienced Mechanical Project Manager. Duties & Responsibilities: Oversee and manage projects assigned to you, ensuring that they are delivered safely, on time, and within budget Manage the procurement of projects Technical submissions/approvals of plant/equipment Assist in the production of risk and method statements Financial management of the project and working to budgets set Management of the site team Liaise with clients, contractors, and internal teams to ensure project requirements are met Conduct regular site visits to monitor project progress and address any issues that arise Ensure compliance with health and safety regulations throughout the project life cycle Mechanical Project Manager - Desirable Experience and Key Skills: Minimum 3 to 5 years' experience as a Mechanical Building Services Project Manager or similar role, i.e. Mechanical Contracts Manager or M&E Project Manager Experience in successfully delivering Mechanical building services projects ranging from £500,000 up to £6,000,000 Excellent leadership and communication skills Salary and Benefits Package for the position of Mechanical Project Manager include: Base salary: £55,000 Hybrid working (2 days in the office) Car Allowance £5,000 Travel expenses Annual Bonuses Pension options Company events Phone and Laptop Training and Development opportunities The company also provide a very enjoyable, supportive, and rewarding working environment, as well as genuine career progression opportunities. If you would like to be considered for this position of Mechanical Project Manager, please apply today

The Company Poundstretcher is one of the UK’s leading discount retailers with a network of over 300 stores. About the Role We are seeking a commercially driven Senior Estates Manager to take ownership of our circa 300-store UK and NI retail estate within a fast-paced discount retail environment. This is a pivotal role focused on reducing occupancy costs, maximising lease flexibility, and ensuring our estate supports a high-performing, cost-efficient trading model. You will lead all lease-related activity and play a key role in shaping the long-term profitability and resilience of the portfolio. Key Responsibilities Lease Event Management & Value Optimisation • Lead all lease events across the estate including rent reviews, renewals, break options, regears, and expiries., • Maintain a proactive lease events pipeline to protect value and maximise flexibility., • Negotiate rent reductions, turnover-based rent structures, and improved lease terms aligned to the business model., • Challenge service charges and non-recoverable costs to drive efficiency., • Manage landlord relationships while maintaining a strong commercial stance on cost control., • Lead escalated lease disputes in collaboration with legal advisors where required. Portfolio Performance & Strategy • Partner with Maintenance and Operations teams to assess store performance and inform property decisions., • Support strategic initiatives including store closures, relocations, downsizing, and new openings based on profitability. Financial Oversight • Own and maintain the rent roll, ensuring accuracy and alignment with budgets., • Deliver measurable savings against occupancy cost targets., • Support budgeting, forecasting, and reporting with clear insight into estate liabilities and opportunities. Data, Systems & Compliance • Ensure full integrity of lease data across property management systems., • Track all critical lease events and deadlines to mitigate risk and avoid missed opportunities., • Oversee dilapidations strategy to minimise exit costs. Qualifications • Degree in Real Estate, Property Management, or equivalent experience., • MRICS qualified (preferred but not essential). Experience • Proven experience managing large retail estates (discount retail, grocery, or high-volume retail preferred)., • Strong track record of delivering rent reductions and favourable lease negotiations., • Experience operating in a commercially driven, cost-sensitive environment. Key Skills & Competencies • Expert understanding of Landlord & Tenant legislation., • Strong commercial acumen with a focus on cost control and value creation., • Confident negotiator with resilience and commercial toughness., • Ability to manage a large, complex, and fast-moving portfolio., • Detail-focused with strong financial and analytical capability., • Pragmatic, solution-oriented approach to problem solving. Why Join Us At Poundstretcher, you’ll play a critical role in shaping a large UK retail estate and directly influencing business performance. This is an opportunity to drive real commercial impact in a dynamic, fast-paced value retail environment

Job Title: Parcel Manager Location: Mountsorrel, Leicestershire - Hybrid as role requires Salary: Salary dependent on skills, benefits package Job Type: Full time, Permanent About us Danaher & Walsh is a well-established civil engineering contractor with over 50 years of experience delivering complex infrastructure projects across the UK. Based in Mountsorrel, Leicestershire, our team of 100+ people work across public realm, pipeline rehabilitation, highways and bridgeworks. We take real pride in how we look after our people, and this role is central to that. Please note the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered. About the role: As a Parcel Manager, you will lead the effective delivery of all regional parcels/programme of works within the IMR WR framework. Accountable for the end to end project management across the programme lifecycle, including responsibility for planning/enablement/resource profiling/risk & opportunity management, change control, and stakeholder engagement. Ensuring the safe and efficient compliant and on-time/on-budget delivery whilst optimising quality and commercial outcomes. Key Duties & Responsibilities: Manage the full life cycle of assigned parcels: initiation, detailed planning, risk/opportunity, contract governance and change management, within local and client led systems Resource planning and forecasting; define labour, plant, material requirements and co-ordinate with internal teams/stakeholders to ensure efficient and out performance of agreed productivity measures Financial and commercial management; Own budget monitoring, forecasting, earned value reporting, claims/variations management and cost control measures Performance management and reporting; Produce regular programme, commercial, risk & KPI reporting for senior stakeholders internally and externally Develop maintain and drive the regional programme schedule, ensuring alignment with peers. Monitor progress, highlight dependencies and deliver recovery plans as required Lead continuous improvement within both the planning and enablement teams. Capture lessons learnt, apply best practice and support standardisation across parcels. Oversee change control; evaluate change requests, lead impact assessments (cost, programme, safety, quality) and manage approvals in accordance with contract and client processes Work within the framework and governance of Safer Every DayWhat we're looking for: Qualifications: Degree/HND or equivalent in project management (Essential) Professional qualification (NEBOSH general, APM/PMI Certification) Membership of a relevant professional bodyEssential Experience: Proven track record of project management working across multi-discipline programmes of work Working within an alliance framework within NEC framework Can demonstrate risk/opportunity registers, formal change control and client governance reportingEssential Skills: Programme and project planning skills, including critical path analysis and resource loading Strong commercial acumen and can demonstrate budgeting, forecasting and contract management Risk management capability with practical experience implementing mitigation plans Excellent stakeholder management skills internally and externally Leadership and people management; ability to motivate multi-disciplinary teams and drive performance IT Literate; MS Project/Excel/Sharepoint/Powerpoint and reporting tools (Desirable) Problem solving mindset, adaptable and comfortable working in complex, regulated environments (Desirable)Benefits: 25 days holidays + Bank Hols Salary Sacrifice pension of 5% & 5% Holiday Buy & Sell Cash Health Plan Death in ServicePlease click APPLY to submit your CV for this role. Candidates with experience of; Parcel Programme Manager, Project Manager, Programme Parcel Manager, Logistics Project Manager may also be considered for this role

is a leading provider of life safety solutions, specialising in the installation, commissioning and maintenance of fire detection, emergency lighting and integrated life safety systems. As part of the wider * Group, * is committed to protecting people and property through strong technical expertise, reliable service delivery and excellent customer care. We are now looking for a Fire & Security Customer Compliance Manager to support our service operations and strengthen the way we manage customer compliance, reporting, subcontractor performance and service governance. The Role This is a key customer compliance and service governance role, reporting directly to the Service Director. The successful candidate will act as a customer compliance champion across * Service Operations, helping to ensure that customer servicing, appointment booking, report issue, remedial follow-up, subcontractor performance and contractual SLA requirements are monitored, controlled and escalated where required. The role will work across Service, Small Works, Sales/Renewals, subcontractors and regional service teams to make sure customer compliance risks are visible, actioned and reported clearly. The role covers the companies Service Operations across all regions, including the North East, Midland & North and Southern regions. Key Responsibilities Act as the customer compliance champion across the companies Service Operations. Monitor customer compliance across planned preventative maintenance, service activity and remedial works. Produce and improve standardised customer compliance reports covering serviced assets, PPM status, outstanding reports, remedials and compliance risks. Track appointments, reports, remedial actions and customer requirements that are outside agreed standards. Support the business in ensuring contractual SLAs are monitored and escalated where necessary. Liaise with subcontractors regarding appointment dates, report turnaround, documentation quality and compliance outputs. Work closely with the Small Works Manager to ensure remedials are visible, tracked and progressed where they affect customer compliance. Support the Sales & Renewals Coordinator with the onboarding of new customers, ensuring service requirements, reporting expectations and compliance obligations are captured. Conduct administration quality audits across customer records, job notes, reports, asset information and remedial tracking. Support internal, financial and external compliance audits, including BAFE, ISO 9001 and ISO 14001. Provide clear compliance updates to the Service Director, highlighting risks, overdue actions and areas requiring escalation. Help improve processes, reporting standards and customer visibility across the service operation. What We Are Looking For We are looking for someone who is highly organised, confident with detail and able to work across multiple teams to get things done. You will need to be comfortable working with customer information, service records, subcontractor updates, reports, compliance requirements and deadlines. You should be able to identify risks, follow up actions and communicate clearly with internal teams, customers and external providers. Skills and Experience Essential: Ability to operate at Manager Level with Senior Internal and External Stakeholders Strong attention to detail and excellent organisational skills. Confident written and verbal communication skills. Ability to manage multiple priorities, deadlines and follow-up actions. Experience preparing reports, tracking actions or monitoring service performance. Comfortable working with internal teams, subcontractors and customers. Proactive approach to resolving issues and escalating risks. Strong IT skills, including ability to analyse data using excel. Preferred: Experience within the fire and security industry. Experience in a life safety, facilities management, compliance, technical service or maintenance environment. Understanding of planned preventative maintenance, remedial works, service reporting or SLA management. Awareness of BAFE, ISO 9001, ISO 14001 or similar audit/compliance frameworks. What Success Looks Like Success in this role will be measured by: Improved customer compliance visibility. Accurate and timely customer compliance reporting. Reduction in overdue appointments, missing reports and unresolved compliance actions. Better tracking of remedials from identification through to completion. Improved subcontractor follow-up and documentation standards. Stronger audit readiness across service records and customer compliance evidence. Fewer customer escalations linked to reporting, communication or compliance visibility. A smoother onboarding process for new service customers. Why Join Us? This is an opportunity to play an important role in a business where compliance, customer service and operational discipline really matter. You will work directly with the Service Director and across the wider service operation, helping * improve the way it protects customers, manages risk and demonstrates service compliance. For someone with strong organisation skills, a customer-focused mindset and experience in fire and security, life safety, compliance or technical service environments, this is a role with real influence and purpose

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Analyze consumer credit risk trends across global portfolios, getting into the details and reviewing individual credit decisions to generate actionable insights on underwriting strategies* Use SQL and Python to independently review the implementation of Klarna’s credit risk management strategies,

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