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  • Pub Manager
    Pub Manager
    3 days ago
    £45000 yearly
    Full-time
    London

    As Pub Manager, you'll have the opportunity to cultivate a welcoming atmosphere, driving success for our beloved historic Victorian pub while developing a dedicated team. From the moment you walk in, you'll lead with enthusiasm and commitment, ensuring both our customers and staff have a memorable and enjoyable experience. Our charming family-run pub in Tufnell Park is where tradition meets community spirit. Our pub is a cherished gathering spot for friends and family, offering everything from relaxed evenings over pints to lively events that celebrate local culture. Beyond our delightful food and drink, we pride ourselves on supporting local causes and creating a warm, inclusive environment for all who visit. OVERVIEW Main duties & responsibilities • Work with your business development manager and management team to grow pub sales, • Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers, • You will recruit & develop your team to ensure they have the knowledge needed to delight our customers, • Be a champion of brand standards & ensure customer & team safety at all times, • What we expect, • Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub, • You're great with people, and as a result, have great communication and leadership skills, • You’ll be business savvy, with a keen eye for P&L control, • You'll embrace individuality and care for others, your pub and the environment, • Previous success at General Manager level; from a hospitality, retail or other fast-paced background, and the right attitude and outlook is essential., • You're keen to learn and happiest when you are being challenged and succeed at something new The Role in Depth 1. OPERATIONAL MANAGEMENT: The pub manager ensures the smooth operation of the establishment on a day-to-day basis. This includes overseeing the opening and closing of the pub, managing the physical space, and ensuring all operational needs are met. Examples of this includes: • Daily Operations: Conduct daily checks, arrange necessary adjustments in the layout, and prepare the venue for service., • Maintenance Management: Regularly schedule maintenance checks and coordinate repairs as needed., • Regulatory Compliance: Stay updated and ensure compliance with health, safety, and other regulatory standards. Example: Ensuring all fire exits are clear and functioning during routine daily checks. 2. FINANCIAL MANAGEMENT The pub manager is responsible for all financial aspects, from budgeting and cost management to maximizing revenue and profitability. Examples of this includes; • Budgeting: Develop a detailed annual budget based on historical data and projected growth., • Cost Management: Monitor and control operational costs, including supplier expenses and utility bills., • Revenue Enhancement: Implement innovative pricing and promotional strategies to boost sales. Example: Introducing "happy hour" to increase early evening sales and customer turnout. 3.STAFF MANAGEMENT As Pub Manager, you will be responsible for hiring, training, and developing a motivated and efficient team. You are expected to lead by example, fostering a positive and inclusive work environment that encourages teamwork and respect. Effective scheduling and delegation of tasks will ensure smooth daily operations and optimal staff performance. You will also address any staff issues promptly and fairly, maintaining high morale and job satisfaction. Regular performance reviews and feedback sessions will be essential in helping your team grow and excel in their roles. Examples of this includes; • Recruitment: Identify staffing needs and recruit suitable candidates., • Training Programs: Design and implement training programs to enhance skills and ensure compliance with service standards., • Performance Monitoring: Conduct regular performance evaluations and provide feedback. Example: Implementing a monthly staff meeting to discuss operational updates, gather feedback, and provide ongoing training on customer service excellence. 4. CUSTOMER SERVICE Pub managers ensure high standards of customer service to maintain satisfaction and loyalty. Examples of this includes; • Service Standards: Establish and communicate clear service standards to all staff., • Customer Interaction: Directly engage with customers to gather feedback and manage complaints., • Loyalty Programs: Develop and maintain loyalty programs to encourage repeat business. Example: Implementing a feedback form that customers can fill out after their visit to gauge satisfaction levels. 5. MARKETING & PROMOTION The pub manager oversees marketing with the marketing team, to attract new customers and retain existing ones, creating promotional campaigns and managing the pub's public image. This will be partnership with the Marketing team. Examples of this includes; • Marketing Strategies: Develop targeted marketing strategies to attract different demographics., • Community Engagement: Build relationships with local businesses and community groups., • Online Presence Management: Oversee the management of social media accounts and online reviews. Example: Partnering with local breweries for special tasting events marketed through social media. 6.STOCK MANAGEMENT Effective stock management ensures the pub has the necessary supplies without overstocking, minimizing waste and costs. Examples of this includes; • Inventory Audits: Regularly perform audits to track stock levels and usage patterns., • Supplier Management: Negotiate terms with suppliers to ensure timely deliveries and fair prices., • Menu Management: Update the drink and food menus based on stock availability and customer preferences. Example: Rotating beer taps based on seasonal availability and popularity. 7. SAFETY & SECURITY Ensuring the safety and security of both patrons and staff is paramount, involving regular risk assessments and emergency planning. Examples of this includes; • Safety Protocols: Develop and enforce strict safety protocols, including regular staff training., • Security Measures: Implement necessary security measures, such as CCTV and staff security training., • Emergency Readiness: Regularly update and practice emergency response procedures. Example: Conducting bi-annual emergency drills with staff to ensure everyone knows their role in case of an emergency.

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  • Macmillan Engagement and Patient Involvement Programme Manager
    Macmillan Engagement and Patient Involvement Programme Manager
    17 days ago
    £40000 yearly
    Full-time
    Croydon

    LOCATION: Mitcham Road and other locations across six South- West London boroughs, Richmond, Kingston, Wandsworth, Merton, Croydon, and Sutton RESPONSIBLE TO: Chief Executive Officer of Croydon BME Forum RESPONSIBLE FOR: 3 x Engagement and Patient Involvement Team Members SALARY: £40,000 per annum HOURS: 37.5 hours per week LENGTH: Until January 2027 with possible extension Context of the Role: The Programme Manager leads the delivery of the Can You C Me Project across six South West London boroughs. The role exists to reduce cancer inequalities, improve personalised care, influence system-level change and strengthen culturally competent support for Black and ethnically diverse communities. The Programme Manager oversees day-to-day service delivery, manages the Engagement and Patient Involvement team across multiple boroughs, builds strategic partnerships with healthcare, voluntary and community organisations, and ensures that people affected by cancer receive person-centred, timely and appropriate support. Croydon BME Forum, in partnership with Macmillan Cancer Support, is addressing ethnic inequalities in health and social care through this project. The team is based in the community, working alongside healthcare, faith, and voluntary sector partners to provide tailored support following a cancer diagnosis. Now in its third and final year, the project builds on the successes of the first two years, reflecting on what has been achieved and examining the impact on healthcare inequalities, while continuing to deepen and broaden its reach across South West London. The Programme covers Croydon, Kingston, Merton, Richmond, Sutton, and Wandsworth, all within the South West London Integrated Care System. The Programme Manager is responsible for leading three Engagement and Patient Involvement Team Members, each managing two boroughs, and ensuring consistent, high-quality delivery across all areas. For the remainder of the project, the team will plan and deliver three borough-specific conferences in Sutton, Merton, and Richmond. These events will raise awareness of cancer treatment and support issues affecting BME communities, amplify patient and community voices, and drive actionable change to improve access, experience, and outcomes for people affected by cancer. Key Responsibilities: 1. Programme Leadership and Strategy Lead the programme’s strategic direction and ensure activity aligns with project aims, contract, Macmillan standards and ICS priorities. Lead mobilisation, development and delivery of the service across six boroughs. Ensure the programme meets operational, financial and contractual requirements. 2. Stakeholder Engagement and System Partnerships Work closely with CNSs, GPs, primary care teams, hospital cancer leads, commissioners and voluntary sector partners. Consult with decision makers, healthcare leaders, and community leaders to ensure programme relevance and integration. Represent the programme at borough, ICS and community forums. 3. Team Leadership and Workforce Development Line manages three Engagement and Patient Involvement Team Members, ensuring manageable workloads and consistent quality. Provide supervision, guidance and support on complex cases, safeguarding and escalation. Promote a positive, inclusive team culture and support development. 4. Community Engagement and Co-design Build relationships with grassroots groups, faith communities, local leaders and culturally diverse networks. Lead co-design and lived experience involvement across the programme. Support the team to plan and facilitate high-quality steering groups, focus groups and listening events. 5. Service Delivery Oversight Oversee delivery of assessments, signposting, one-to-one support and group interventions. Ensure culturally competent, person-centred delivery across boroughs. Support the planning and delivery of cancer conferences. 6. Training, Education and Cultural Competence Deliver or support training for healthcare professionals and community partners on cancer inequalities and culturally sensitive care. Work with Macmillan and clinical partners to embed learning into local pathways. 7. Monitoring, Evaluation and Reporting Lead on the collection, monitoring and analysis of programme data and insights. Produce high-quality evaluation reports, borough summaries and KPIs. Use insight and community voice to identify gaps and inform improvements. 8. Governance and Risk Management Ensure robust processes, safeguarding protocols, and administrative systems are in place. Identify, manage and escalate risks appropriately. 9. Legacy, Sustainability and Long-term Impact Develop a sustainability plan to ensure the programme’s learning, partnerships, and approaches continue beyond the funded period. Embed structures, processes and tools that support long-term adoption of culturally competent, personalised cancer support. Produce legacy resources such as toolkits, training modules, frameworks and evaluation summaries. Build capacity across healthcare, community and voluntary sector partners to sustain improvements. Document and share best practices and system learning to influence future service development. Person Specification A - Application form I – Interview C – Certificate (original evidence) Qualifications and Experience Experience in health, social care, community development or voluntary sector roles (essential). A/I Experience supporting people affected by cancer or long-term conditions (desirable). A/I Training or experience in personalised care, inequalities or community engagement (desirable or willingness essential). A/I Experience Experience managing or leading a team. A/I Experience working with people affected by cancer, long-term conditions or experiencing health inequalities. A/I Experience developing partnerships with healthcare professionals and community organisations. A/I Experience facilitating focus groups, consultations or co-design work. A/I Experience delivering or supporting training. A/I Experience using data and insight to monitor, evaluate or shape a programme. A/I Knowledge Understanding of cancer inequalities and barriers faced by Black and ethnically diverse communities. A/I Knowledge of personalised care and cancer support pathways. A/I Understanding of safeguarding, confidentiality and data protection. A/I Knowledge of voluntary and community sector roles. A/I Skills and Competencies Strong report writing skills A/I Strong interpersonal and communication skills. A/I Ability to motivate, supervise and develop a team. A/I Skilled in facilitating groups and co-design work. A/I Strong organisational and time management skills. A/I Ability to use data for decision making and reporting. A/I Comfortable working independently and across multiple sites. A/I Ability to build long-term, trust-based partnerships. A/I Personal qualities Compassionate, culturally aware and committed to health equity. I Emotionally resilient and able to work under pressure. I Flexible, proactive and solution-focused. A/I Willing to work some evenings/weekends and travel across boroughs. A/I

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  • Credit Analyst
    Credit Analyst
    17 days ago
    Full-time
    London

    About the job Job Title: Credit Analyst Department: Credit and Risk Location: London, Paddington Office based Hybrid or Remote: Office based (full time) Type: Permanent Job Purpose This is a core role within Winyield’s credit and risk function, responsible for the assessment, monitoring, and governance of both consumer and business lending exposures. The Credit Analyst will play a central role in designing and operating disciplined underwriting processes, maintaining robust credit policies, and supporting the responsible scaling of Winyield’s lending activities. The role requires a strong understanding of UK consumer credit standards alongside experience assessing small business and SME credit risk. The Credit Analyst will work closely with senior management, operations, product, and technology teams to ensure credit decisions are consistent, well-documented, and embedded into scalable systems and controls. Key Responsibilities Credit Analysis and Underwriting • Assess the underwriting rules for consumer and business credit applications using financial, behavioural, and affordability data, • Perform affordability assessments, income verification, cash flow analysis, and stress testing in line with UK responsible lending standards, • Apply and continuously refine credit policies, decision frameworks, and eligibility criteria, • Produce clear, consistent, and well-documented credit rationales suitable for internal review, audit, and regulatory scrutiny Automation, Data, and AI-driven Underwriting • Support the design and implementation of automated underwriting workflows for consumer and business lending, • Work with product and technology teams to translate credit policies into system-based rules, decision engines, and AI-assisted models, • Help define controls, monitoring, and explainability requirements for automated and AI-supported credit decisions, • Review model outputs, exceptions, and overrides to ensure outcomes remain consistent with policy and risk appetite Investment memo and portfolio analysis • Build investment memo on new portfolio and origination opportunities with the required loan tape analysis Policies, Governance, and Controls • Maintain and update credit policies, underwriting manuals, and procedural documentation, • Ensure strong governance around credit decisioning, overrides, and exceptions, • Support internal reviews, audits, and information requests with accurate and complete documentation, • Contribute to the ongoing development of compliant customer journeys from a credit risk perspective Cross-functional Collaboration • Work closely with operations and collections teams to ensure alignment between underwriting assumptions and real-world outcomes, • Support senior management with credit reporting, portfolio analysis, and ad-hoc risk assessments, • Contribute to strategic initiatives aimed at scaling WinYield’s lending platform in a controlled and compliant manner Requirements • Minimum 4 years of experience in credit analysis, underwriting, or credit risk, • Demonstrable experience with UK consumer and SME credit, including affordability assessments and responsible lending principles, • Strong understanding of credit governance, documentation standards, and auditability, • Exposure to automated or AI-supported underwriting systems, • Strong analytical skills and attention to detail, with sound credit judgement, • Comfortable working with data, codes, and internal risk dashboards What We Offer • Competitive compensation, • The opportunity to play a foundational role in a fast growing lending fintech company., • Close collaboration with senior leadership and influence over credit strategy and framework design, • A high-accountability, intellectually rigorous working environment based in London How to Apply Submit an application by 31 January 2026

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  • Qualified Accountant
    Qualified Accountant
    20 days ago
    £60000–£62000 yearly
    Full-time
    London

    Job Summary We are seeking a detail-oriented and experienced Accountant to join our financial team. The successful candidate will be responsible for managing financial records, preparing reports, and ensuring compliance with relevant regulations. This role offers an excellent opportunity to utilise your expertise in various accounting software and financial management practices within a dynamic organisation. The ideal applicant will possess strong analytical skills, proficiency in accounting tools such as QuickBooks, Sage, Xero, and PeopleSoft, and a commitment to accuracy and confidentiality. Responsibilities Prepare and maintain accurate financial statements and reports using accounting software including QuickBooks, Xero, Sage, and PeopleSoft Manage accounts payable and receivable processes efficiently Reconcile bank statements and ensure the integrity of financial data Assist with budgeting, forecasting, and financial planning activities Support month-end and year-end closing procedures Ensure compliance with statutory requirements and internal policies Provide mentorship to junior team members and support training initiatives in financial management practices Collaborate with external auditors during audits and provide necessary documentation Monitor cash flow and assist in financial risk assessments Maintain organised records of all financial transactions for audit purposes Qualifications Proven experience as an Accountant or in a similar role within the financial services sector Proficiency with accounting software such as QuickBooks, Sage, Xero, PeopleSoft, or equivalent systems Strong understanding of financial management principles and accounting standards Excellent organisational skills with attention to detail Ability to analyse complex financial data accurately Experience in mentoring or supporting team members is desirable Relevant professional qualifications (e.g., ACCA, CIMA) are preferred but not essential Strong communication skills and the ability to work independently as well as part of a team

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  • Cleaning & Hygiene Services Manager
    Cleaning & Hygiene Services Manager
    23 days ago
    Full-time
    London

    Fresharoo is looking to hire an experienced, bilingual (English/Spanish) Cleaning & Hygiene Services Manager to oversee multi-site cleaning operations, lead frontline teams, and ensure high standards of hygiene, safety, and service delivery across our locations. This role is ideal for a hands-on leader with strong operational, people-management, and supplier management experience who thrives in fast-paced, multi-site environments and can communicate effectively with diverse teams and stakeholders. Key Responsibilities • Manage cleaning and hygiene operations across multiple locations, ensuring consistent service delivery, operational efficiency, and adherence to agreed standards., • Lead, motivate, and manage supervisors, cleaning teams, and subcontractors, providing clear direction, coaching, and performance feedback., • Set, monitor, and report on KPIs and SLAs, implementing corrective actions to maintain service quality and contractual compliance., • Ensure full compliance with health & safety, COSHH, and regulatory requirements, including risk assessments, incident reporting, and staff training., • Oversee procurement of cleaning materials, equipment, and outsourced services, ensuring cost-effectiveness, quality, and compliance with safety standards., • Manage supplier relationships and contracts, negotiating terms, monitoring service delivery, and driving continuous improvement., • Conduct regular site inspections, audits, and performance reviews, identifying risks and implementing improvement plans., • Control operational budgets, track spend, identify efficiencies, and deliver services within agreed financial targets., • Drive service improvements and operational excellence through best practices and process optimisation., • Communicate effectively with clients, internal stakeholders, and frontline teams to maintain strong working relationships. Skills & Experience • Proven experience in cleaning, hygiene, or facilities services management, ideally across multiple sites or contracts., • Demonstrated experience managing and leading teams, including supervisors and frontline staff., • Bilingual English/Spanish with the ability to communicate effectively with diverse teams and stakeholders., • Strong knowledge of health & safety legislation, COSHH, and compliance standards., • Experience managing suppliers, service contracts, and operational budgets., • Excellent organisational, planning, and time-management skills., • Strong written and verbal communication skills.

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  • Project Manager
    Project Manager
    23 days ago
    £42000 yearly
    Full-time
    Strand and Whitehall, London

    Job Title: Project Manager (Construction) Location: London Job Type: Full-Time, Permanent Salary: £42,000 per year About Us: We are a leading construction company committed to delivering high-quality projects on time and within budget. With a strong reputation in the industry, we are looking for a motivated and experienced Project Manager to join our team. This is an exciting opportunity for someone who is passionate about construction, has excellent leadership skills, and is ready to take ownership of key projects. Responsibilities: Oversee the planning, execution, and delivery of construction projects from start to finish, ensuring adherence to timelines, budget, and quality standards. Manage day-to-day operations of construction sites and coordinate with subcontractors, suppliers, and clients. Develop and maintain project schedules, ensuring that all milestones are achieved on time. Liaise with clients, ensuring clear communication, and providing regular updates on project progress. Ensure compliance with health, safety, and environmental regulations at all times. Identify potential risks and issues and proactively resolve them to ensure the success of the project. Manage project budgets, including estimating costs, tracking expenses, and ensuring cost-efficiency. Lead and mentor project teams, ensuring they are motivated and working towards common goals. Maintain and foster positive relationships with stakeholders, including clients, contractors, and vendors. Manage project documentation and ensure all records are up to date and compliant with company standards. About You: Proven experience as a Project Manager within the construction industry. Strong knowledge of construction processes, techniques, and safety standards. Ability to manage multiple projects simultaneously and deliver results on time and within budget. Excellent communication and interpersonal skills. Strong leadership qualities with the ability to motivate and guide a team. Good problem-solving skills and the ability to make sound decisions under pressure. A proactive approach to managing risks and solving problems. Experience in managing project budgets and financial reports. Relevant qualifications (e.g., Project Management certification, Construction-related degree) or equivalent work experience. Proficiency in project management software and tools. Benefits: Competitive salary of £42,000 per year. Opportunity to work with a dynamic and growing team. Career development and progression opportunities. Health and safety-focused work environment. Benefits package, including pension and paid leave.

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  • Management Consultant and Business Analyst
    Management Consultant and Business Analyst
    2 months ago
    Full-time
    London

    🌟 We’re Hiring! Join Our Team at M&N Education 🌟 📍 London, United Kingdom 💼 Full-Time 🔍 Position: Management Consultant and Business Analyst • Location: London, United Kingdom, • Department: Business Management, • Employment Type: Full-Time, • Salary: Negotiable (Based on experience), • Sponsorship Available Role Overview The Management Consultant and Business Analyst will provide strategic, analytical, and advisory support to senior management to drive business growth, operational efficiency, and regulatory compliance within the education consultancy sector. The role focuses on business analysis, performance optimisation, market expansion strategy, and data-driven decision-making, in accordance with UK regulatory and ethical standards. 💡 What You’ll Do: • Advise senior management on business expansion strategies, including new markets, partnerships with universities, colleges, and training providers., • Develop strategic plans to improve student recruitment pipelines, conversion rates, and service delivery efficiency., • Creating in-depth reports and presentations on a business’s processes and suggest solutions to business challenges., • Reviews and recommend improvements in admissions support, visa guidance workflows and client management systems., • Support in policy development, risk management, and compliance planning related to education consultancy operations., • Design and manage business analytics frameworks to track KPIs such as student enquiries, application success rates, offer-to-enrolment ratios, and partner performance., • Assessing the current market landscape and evaluate the potential new market opportunities for the business., • Collect data from CRM systems, marketing platforms, and internal databases to analyse the company’s month to month growth also to provide forecasts and expectations., • Produce advanced analytical reports, dashboards, and forecasts to support strategic decisions., • Evaluate the financial and operational impact of marketing campaigns and recruitment strategies., • Maintain a fruitful relationship with institutional partners such as Universities, Colleges, Training providers to keep the contract secured, • Maintain relationship with current B2B partners in order to increase the application volume, also develop new B2B partners onboarding, • Developing new ideas to increase direct recruitment by using Digital platform such as Meta and Google Ad, • Keep the company up to date with in the educational regulations institutional policies and ethical practice., • Plan and represent the company in Institutional Fair, Webinar, Event and Open days, • Implement a smooth admission process within a chain of communication to maximize the conversion.

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  • Credit Controller
    Credit Controller
    2 months ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Deputy Catering Manager NHS
    Deputy Catering Manager NHS
    2 months ago
    £20.87 hourly
    Full-time
    London

    We are looking for an enthusiastic and experienced Deputy Catering Manager to join our catering team at a bustling NHS Hospital in the N18 area. This pivotal role involves supporting the Catering Services Manager in managing daily operations to ensure the delivery of high-quality, safe, and efficient catering services to patients, staff, and visitors. Key Responsibilities • Assist in the effective management of all hospital catering operations., • Lead and manage a team of 10 staff, including 3 chefs, on a daily basis., • Ensure compliance with all food hygiene, safety, quality, and nutritional standards., • Foster a strong health and safety culture through well-established systems, policies, procedures, and regular risk assessments., • Oversee retail catering outlets and contribute to monthly trading accounts., • Drive continuous improvement and support initiatives to boost sales across retail outlets., • Maintain high service standards for staff, patients, and visitors. Person Specification Knowledge • Essential: Working knowledge of a production kitchen, understanding of HACCP principles, and strong financial awareness., • Desirable: Knowledge of trading sheets (profit & loss). Experience • Essential: Experience in planning, organising, and controlling resources and proven supervisory experience. Qualifications • Essential: City & Guilds 706/1 & 2 or equivalent/higher qualification, Level 3 Food Safety, Level 3 Management Qualification, Level 3 Allergen Training. If you are passionate about delivering high-quality catering services in a healthcare environment and possess the skills and experience we seek, we would love to hear from you!

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