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Materials & Stores Manager – Gatwick Full-time | Core hours We're growing. New contracts are being won, and we need someone to help shape what our Gatwick Materials & Stores operation becomes next. You'll lead a team of 9 across various shifts (though you'll work standard hours) – managing inventory, suppliers, compliance, and everything that keeps thousands of meals moving to the right flights at the right time. Split your day between desk work (70%) and being on the floor with the team (30%). What you'll handle: • Receiving, storing, and distributing food, beverage, and equipment across the unit, • Leading shift supervisors through training, development, and performance management, • Keeping inventory levels tight and waste low (FIFO is your friend), • Owning HACCP compliance, health & safety, daily audits, and gateOPEX standards, • Running wastage reviews and material meetings with suppliers, • Smart rostering to control labour costs and avoid unnecessary overtime, • Weekly and monthly reporting that helps us make better decisions What you need: • Min. 3 years managing teams in high-volume store, materials operation, • Strong Excel skills (pivot tables, formulas, the works), • The ability to stay calm when it gets busy and make decisions that stick, • Food safety knowledge and an eye for detail The opportunity: This isn't just keeping things ticking over. With new business landing at Gatwick, you'll help build the operation that supports it. More contracts mean more complexity, more team growth, and more chance to put your mark on how things run. If you want a role with room to grow and the satisfaction of seeing your work matter every single day, let's talk.

Laduree Store Manager Airport Job Description Job Title: Store Manager Ladurée, Gatwick, North Terminal Location: Gatwick Airport North Terminal Reports to: Cluster Manager Ladurée is seeking a dedicated and experienced Store Manager to lead our store at Gatwick Terminal North. As the face of our iconic brand, you will take full ownership of boutique operationsdelivering an exceptional customer experience tailored to both international travellers and local clientele, while ensuring compliance with both Ladurées high standards and all airport-specific protocols. This role requires a confident, commercially minded leader who thrives in a premium retail environment and understands the unique demands of operating within an international travel hub. Key Responsibilities: Leadership & Operational Excellence Manage all day-to-day operations of the Store, ensuring alignment with Ladurées brand standards and Heathrow Airport procedures. Lead, inspire, and develop a high-performing team with a strong focus on service delivery, efficiency, and high-end retail. Oversee team scheduling, shift coverage, and resourcing to align with peak trading hours and airport flow. Customer Experience Tailored to Travellers Deliver a luxury retail experience that is warm, efficient, and tailored to both time-sensitive travellers and local business customers. Ensure your team greets every customer with professionalism and elegance, creating a lasting impression of the Ladurée brand. Handle customer concerns with empathy and discretion, maintaining high standards of satisfaction and loyalty. Compliance & Brand Standards Ensure strict adherence to all Ladurée operational procedures, including food safety, packaging, service etiquette, and visual merchandising. Maintain full compliance with all Heathrow Airport regulations, including security, staff conduct, health and safety, and trading requirements. Serve as a key liaison with airport management and compliance teams when needed. Sales & Commercial Performance Drive boutique revenue by maximising sales, promoting seasonal products, and delivering outstanding team performance. Use KPI data to track performance and implement sales strategies to exceed targets. Lead upselling and cross-selling initiatives to optimize customer spend and boutique profitability. Presentation & Stock Control Ensure store presentation, product displays, and cleanliness meet Ladurées standards at all times. Oversee daily stock levels, conduct accurate inventory checks, and manage stock rotation for product freshness. Collaborate with supply chain and logistics teams to forecast needs and prevent shortages, particularly during seasonal peaks. Communication & Reporting Report on boutique performance, customer feedback, and operational matters to senior management regularly. Support a culture of open communication within the team, sharing updates on new products, promotions, and procedures. Take accountability for boutique financials, including cash handling, reconciliation, and daily banking. Team Collaboration and Communication Foster a positive work environment, encouraging teamwork and collaboration among team members. Attend and participate in regular team meetings, ensuring alignment on new products, promotions, and company policies. Communicate effectively with the Cluster Manager, providing updates on store activities, customer feedback, and team performance. Key Requirements Minimum 2 years of experience as a Store Manager or Senior Supervisor high-end retail and hospitality. Demonstrated leadership and team management skills in high-volume, customer-facing environments. Deep commitment to customer service with the ability to tailor the experience to a diverse, international clientele. Strong understanding of retail KPIs, sales analysis, and operational reporting. Familiarity with POS systems, inventory software, and cash handling procedures. Full flexibility to work early mornings, evenings, weekends, and holidays as per Heathrows trading schedule. Desirable Passion for macarons and pastries, and the Ladurée brand. Experience working in an airport or high-footfall location. Additional language skills are valued due to the international nature of the clientele but not necessary Benefits Competitive salary + monthly Travel Allowance. Generous employee discount on all Ladurée products. Career development and growth within an internationally renowned high-end brand. Work in a prestigious environment with exposure to a diverse, global customer base. Note : All applicants must pass security clearance and background checks required by Gatwick Airport before employment can commence. TPBN1_UKTJ