Front office manager jobs in CaterhamCreate job alerts

Why join Meldrum House Hotel? The Operations Manager is the operational heartbeat of the hotel, with particular ownership of Food & Beverage performance, guest experience, and luxury standards delivery. This role is hands-on, highly visible, and leads from the front, ensuring consistent excellence across restaurant, bar, banqueting/events, room service, and the wider hotel operation. The post-holder will act as Deputy to the General Manager, taking full operational responsibility for the hotel in the GMs absence and ensuring all departments operate seamlessly, profitably, and in line with luxury brand expectations. Youll meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 29 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working Access to an external Employee Assistance Programme Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date. Referral bonus when your friends or family join the team. Contributions to a pension plan. Following your first successful 3 months, youll also receive Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family. Involvement in our employee recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover Main Purpose of Job Own the end-to-end F&B operation: restaurant, bar, lounge, room service, events, conferencing, and any outdoor/seasonal offerings. Drive a culture of service theatre, warm hospitality, and luxury consistency, ensuring every guest touchpoint reflects brand standards. Lead menu delivery concept refinement with the Executive Chef and F&B team to ensure quality, profitability, and relevance. Set and deliver clear performance expectations for: Service standards; Product quality; Speed of service; Upselling and storytelling; Guest engagement and complaint resolution. Ensure exceptional delivery of events and banqueting, including BEO accuracy, pre-shifts, function set-ups, and post-event reviews. Manage daily/weekly F&B business reviews: covers, average spend, wage %, stock variance, guest feedback, promotions, and upcoming demand. Ensure a wholly positive and engaged work environment. Mentor and develop managers within the hotel. Ensure the hotel team is delivering exceptional service to our guests, and any shortcomings rectified through appropriate training. In conjunction with the facilities team, ensure compliance with all health and safety, fire safety and buildings/grounds safety. Implement and maintain high level 4 & 5 Red Star standard operating procedures across the hotel. Assume full operational leadership of the hotel during GM absence, including: Coordinate HODs to ensure smooth interdepartmental communication and consistent standards across the entire guest journey. Lead daily operational meetings and ensure priorities are executed at pace. Be the visible champion of luxury standards, being present on the floor at peak times, actively coaching and supporting teams. Ensure all HODs are fully trained and accountable for luxury expectations, including; Guest recognition and personalisation; Brand language and tone of voice; Complaint recovery and service remedies; Presentation standards (people, spaces, product); Anticipatory service and attention to detail. Implement and maintain a structured SLH Standards Training Framework, including: Departmental standards workshops; Weekly service coaching; Competency checklists for HODs and supervisors; Service audits / mystery guest follow-ups Lead by example with consistent behaviours: professional presence, calm under pressure, and exceptional guest interaction. Partner with Front Office, Housekeeping, Maintenance, F&B, Golf and Events to ensure; Seamless guest journey; Strong operational rhythm (daily check-ins, handovers, peak planning); High standards of cleanliness, presentation, and maintenance Support HODs to achieve consistently high quality through structured follow-up and accountability. In conjunction with the Head of Operations and Head of Commercial, develop the hotel's budget and financial plans. Manage the financial performance including attainment of annual revenue growth and profit conversion targets across all revenue streams including rooms, food & beverage, conference & events, golf and wellness. Monitor financial performance and implement cost-control measures. Where revenue concerns exist to develop, deploy appropriate operational cost actions to maximise profit protection. Analyse problematic situations and occurrences and provide solutions to ensure company growth. Remain informed of market, and competitors trends to ensure we can take advantage of new initiatives that will afford increased profitability In collaboration with the Head of Commercial, maximise revenue through effective pricing and sales strategies for bedrooms, events, restaurant and bar, golf and wellness. Deliver proactive involvement in networking and sales opportunities to raise the profile of Meldrum House Hotel & Golf Club within the industry and local community. Deliver agreed budgets with strong focus on F&B profitability. Monitor KPIs and implement actions to improve performance. Build high-performing teams by coaching, developing, and inspiring HODs and supervisors. Ensure robust recruitment, onboarding, and training processes, particularly in F&B. Conduct performance reviews and development plans with HODs, focusing on leadership, luxury standards, and consistency. Create a culture of accountability, recognition, and pride where teams feel supported and standards are non-negotiable. Ensure full compliance with food safety, licensing, H&S, and hotel operating procedures. Lead incident response and ensure clear reporting and preventative action. Maintain strong audit performance and ensure training records are accurate and current. In conjunction with the Head of Commercial and their team, to develop and execute sales and marketing strategies to attract and retain guests and clients. Build and maintain relationships with key clients and partners. Be present for high level industry showcasing of the hotel through FAM trips, hosting lunches, dinners, receptions etc. Oversee the recruitment, training, and development of hotel teams, supporting managers to select the best candidates for vacancies and have a pipeline of succession roles secured. Promote a culture of continuous improvement and professional development. With the wider team, ensure the team is wholly engaged through engagement activities and celebrating successes. In conjunction with the Head of People and Culture, to ensure employer branding is protected and teams flourish within the working environment. Ensure all legislative standards of performance are adhered to i.e. Health and Safety, Fire and Food Safety, IT and Accounting Compliance and People & Culture procedures. Collaborate with Risk and Compliance to ensure all required training is delivered within timeframes required Champion and encourage a culture and awareness within the properties which support community and charity initiatives. The role of Operations Manager will report directly to the General Manager, Meldrum House. The Operations Manager will have line management accountability of Front Office, Housekeeping, Food & Beverage and Conference & Banqueting. About you This role requires a highly effective communicator with exceptional administrative and organisational skills. Acting as a key support to the Managing Director, Meldrum House, and the Heads of Department, you will play a pivotal role in ensuring smooth operations by maintaining high standards of efficiency and coordination across the business. You will also: Can lead and motivate an effective team Have a full understanding of Profit and Loss analysis and Hotel KPIs. Can demonstrate experience of rota management Can demonstrate an understanding of how to complete a stock take and how to control stock. Can demonstrate evidence of contributing to accurate and timely forecasting of departmental business Competent in using Microsoft Outlook - email & calendar, Excel, Word, is essential. Fourth Hospitality Payroll system, HMS and Zonal would be advantageous Experience working in luxury hotel environments equivalent to AA 4 or 5 Red Star standards Well provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career. So, whatever your vibe, our family can never be too big, theres a place here for you. We have one ask - that you bring your personality, ideas, and spark. Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! TPBN1_UKCT

Description: Regional Mortgage Manager A leading provider of Mortgages and Protection is now seeking experienced Regional Mortgage Manager to develop a team of Mortgage Advisors, covering a large geographical area of offices. Basic Salary circa £40,000 - £50,000 per annum £75,000 - £90,000 On Target Earnings Car or Car Allowance Regional Mortgage Manager - The Role: You will be responsible for the regions performance, with responsibility for the on-going development of an existing team of fully CeMAP qualified Mortgage Advisors across a network of offices. This will include the setting of targets, recruitment, training, disciplines, motivation and working in close conjunction with the Office Managers. Regional Mortgage Manager - Responsibilities: Regular performance reviews with your team ensuring knowledge gaps are plugged and skills are always improving Liaising with Directors to maximise opportunities Recruitment of new team members Ongoing observation, feedback and coaching of your team Ensuring compliance is adheared to at all times Lead from the front and be able to demonstrate to youe team how you expect them to perform Regional Mortgage Manager - Experience / Qualifications: CeMAP qualified (or equivalent) A history of successfully managing a team of Mortgage Advisors A robust knowledge of Mortgage & Protection Markets Excellent communication skills Ability to motivate and inspire others Problem-solving skills Hard working, dedicated and focused Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA’s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn

Through curiosity and bold thinking, the Front Office Manager challenges the ordinary, elevates standards, and drives commercial growth. Maintain world-class standards in front office operations through continuous refinement of procedures, technology use, and team training. Proven leadership experie

A leading technology firm in the UK is seeking a Senior Recruitment Consultant specializing in Change and Transformation.This role involves leading complex software delivery programs for Tier 1 financial services clients and managing multiple projects across development teams.Candidates should have

A leading energy trading firm is seeking a Senior Front Office Risk Manager in London.

The Senior Front Office Risk Manager will report to the Head of Front Office Risk and will support the Head in directing the London team's activities. The Senior Front Office Risk Manager will manage and take accountability for team members day-to-day output ensuring the team supports the realisatio

As an Assistant Front Office Manager you'll be the backbone of the team as you'll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. The Assistant Front Office Manager will support the smooth running and obje

Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Front Office Duty Manager in the hotel industr

Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team. As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience fro

A leading global financial services firm is seeking a Control Manager for its Market Data Analytics team.

Senior Front Office Risk Manager page is loaded## Senior Front Office Risk Managerlocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JR1001346When you join EDF Trading, you’ll become part of a diverse international team of experts who challenge conventional

A leading hospitality company is seeking a full-time Front Office Manager at their Birmingham location. Responsibilities include managing the reception area, leading the Front Office team, and ensuring exceptional customer service.

As Night Assistant Front Office Manager, you’ll be the right hand to the Front Office Manager and a guiding presence for the overnight team. Support the Front Office Manager in overseeing front office operations during the night shift. We’re looking for a poised and proactive Night Assistant Fro

A reputable recruitment agency is seeking a Receptionist / Office Manager for a well-established office in North West London. The role combines front-of-house responsibilities and office administration, making it ideal for someone organised and personable. Candidates should possess strong communicat

As an Assistant Front Office Manager, you will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need a Front Office Assistant

Guest Relations Managers in our luxurious hotel ensure the service provided by the Guest Relations team is consistently outstanding and exceeds guests’ expectations on all occasions. Proficiency in Opera PMS and Microsoft Office.

A leading hotel chain in Greater London is seeking a Reception Manager for The May Fair Hotel.

The ideal candidate is expected to operate effectively in a fast-paced, front office environment.

A family-run hospitality company in Central London seeks an Assistant Front Office Manager for The President Hotel. This role involves leading a team to deliver exceptional guest services, managing guest complaints, and supporting the Front Office Manager.

A prestigious hotel in central London seeks an Assistant Front Office Manager to oversee the Front Office Team, ensuring exceptional guest experiences.

A prominent London hotel group seeks a Reception Manager to lead the front desk team at their Royal National & City Sleeper hotel.

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like

Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK.We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment.We are currently looking for a dedicated and detail-oriented Mem

To feedback any areas of concern or any Health and Safety issues to the Manager.

Floor Team Member - Kingston upon Thames.They're the most important part of Megan's and what separates us from everyone else.Sure, we've got beautiful interiors (check out our socials or just walk on by), delicious food inspired by sunny places & made freshly in our kitchens and fantastic opportunit

Are you ready to bring energy, serve up smiles, and be part of something exciting? At Popeyes, we’re all about flavour, fun, and southern hospitality—and we’re looking for Team Members to help us bring the New Orleans spirit to the UK! .Whether you're looking for flexibility or a long-term c

Great development opportunities - 65% of our current Managers joined us as Team Members.

Leisure Team Member - Hayling Island - Hayling Island, Hampshire.Enthusiastic individuals, who have a genuine passion for leisure.Able to pick up new skills quickly.Someone who will engage with the guests and host activities to ensure guests can enjoy their holiday to the full.All applicants must h

Veterinary Receptionist - Surrey.If you enjoy providing great service and working in a team, we have just the opportunity for you at our Redhill Companion Care practice.What your typical day will look like:.Your focus is to provide an exceptional service to our clients and the best care possible to

Carpet and Upholstery Cleaner - Lancashire.Full- Time / Part-Time / Seasonal.Join our One Great Team here at Haven as a Carpet & Upholstery Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!.As a Carpet & Upholstery Cleaner, you'll be our exper

Receptionist (m/w/d) - Am Michel.M chtest du Teil von Europas f hrendem Premium - Ge sundheits - und Wellnesskonzern werden ?.Unsere Teammitglieder sind die Botschafter unseres Unternehmens und das Herzst ck unseres Handelns.Wir sind auf der Suche nach leidenschaftlichen Rezeptionist en f r unser Te

Support the wider Front Desk team to ensure smooth, efficient daily operations, cleanliness and presentation of the private hospital front of house area. Previous front-of-house or receptionist experience within a health centre. Front Desk team, working alongside two other Receptionists in a highly

Type: Full-time / Part-Time / Seasonal.Join our One Great Team here at Haven as a Venue Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!.We're seeking reliable, detail-oriented team members to keep our holiday park facilities shining.If you t

Arla Foods Warehouse Operative Arla Foods, Oswestry Dairy, SY10 8NL About the job Arla Foods Oswestry are looking for Warehouse Operatives to join the team on a permanent basis.At our Arla Oswestry site we pack circa 79,000 tonnes or cheese annually, 1620 tonnes per week.This includes supplying

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have something for you!.Ready to discover more? Get in touch with us.We would love to hear from you.By w