Cluster Operational Support Coordinator
1 day ago
Hayling Island
Cluster Operational Support Coordinator Join our team at Sinah Warren part of the Warner Hotels Group. Set within magnificent grounds, Sinah Warren is part of the Warner Hotels Group. This beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar is located on Hayling Island off the Hampshire coast close to Portsmouth. Play a pivotal role in keeping hotel operations running smoothly by providing essential administrative and organisational support across the cluster. At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Cluster Operational Support Coordinator, you'll play a crucial role in bringing that magic to life. Role Purpose: The Cluster Operational Support Coordinator provides essential administrative and operational support to ensure the smooth running of the hotels within the cluster. The role supports payroll administration, labour planning, licensing, and compulsory training with accuracy and consistency, while also coordinating onboarding, duty management, and wellbeing initiatives. Working closely with operational leaders and The Hub, this role acts as a central link between managers, senior leaders, and the General Manager, the position provides continuity of service and clear communication across the hotel. A key focus is delivering a positive colleague experience through effective onboarding, communication and engagement activity. Through organisation, accuracy and collaboration, the Operational Support Coordinator supports operational continuity, wellbeing and team engagement across the hotel. Responsibilities: • Payroll and workforce administration: Ensure timely and accurate completion of payroll in line with agreed schedules. Manage payroll queries, family leave processing and additional payments. Monitor compliance with the Working Time Directive and support labour planning, including rota oversight, senior leader challenge and General Manager approval processes, • Operational coordination: Coordinate duty manager shifts and rotas to ensure continuity of service. Support the Live In team and manage uniform ordering, stationery supplies, postage and petty cash. Coordinate internal communications, maintain noticeboards and act as a central point of contact across departments., • Compliance and governance: Maintain licensing compliance and oversee compulsory health and safety training requirements. Support drug testing through the in-house solution and manage Data Subject Access Requests. Ensure First Aid and Mental Health First Aid compliance across the hotel team., • Onboarding and team engagement: Coordinate onboarding activity to deliver a smooth and welcoming induction experience for new starters. Support team wellbeing initiatives, engagement programmes and recognition schemes such as Glow Getters. Support Team Voice forums and community engagement activities, including voucher prizes and school partnerships., • Culture and values: Role-model Warner GLOW behaviours by being Guest Hearted, applying Limitless Thinking, Owning Our Impact through accuracy and compliance, and Winning as One through collaboration across the hotel. Behaviours, Skills & Experience • Broad awareness of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Live-in team coordination, • Understanding of how operational support impacts guest experience, team engagement, and financial performance, • Ability to work across departments to ensure smooth communication and alignment with General Manager and senior leaders, • Strong understanding of payroll processes, labour planning, and workforce management systems, • Knowledge of HR policies and procedures, including family leave, onboarding, and employee wellbeing initiatives, • Experience working in a hospitality or customer-focused environment is an advantage. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CV's from agencies will not be considered