Full time customer service jobs in LoughtonCreate job alerts

Pear Recruitment - Property Manager - Hybrid Role \n Location - Loughton \n Salary - Up to £35,000 Basic \n Hours – 3 days working from home, 2 days in the office \n \n Our client is an independent estate agency with over 25 years of experience in the London property market. Their mission is to be recognised for delivering an exceptional, professional service, combined with in-depth local knowledge across all areas. Specialising in every aspect of residential property, they are now looking for a motivated and experienced Property Manager to join their growing team and help them continue to achieve this. \n This is an exciting opportunity for a Property Manager to join a team of dedicated property specialists, based at their Loughton office. The role offers a hybrid working arrangement, with three days working from home and two days in the office, where you will take responsibility for managing a prime Essex Portfolio \n You will have a solid background within the property industry, ideally with experience as Property manager. \n Alongside your property experience, you will be a personable, responsible and conscientious individual with excellent organisational skills and a strong commitment to delivering outstanding customer service. You will take pride in your work, build positive relationships with landlords and tenants, and be confident managing a varied portfolio in a professional and proactive manner. \n \n As a Property Manager, your role will involve: \n\n • Dealing with contractor’s invoices to ensure payment\n, • Providing a swift response to all maintenance queries and giving a high level of customer service\n, • Handling tenant complaints and resolving disputes\n, • Inspecting the property regularly to identify maintenance needs and creating reports for the Landlord\n, • Dealing with check out inventories and deposit returns\n, • Preparing properties for letting.\n, • Assisting other members of staff in the PM department whenever required, with renewals or general PM administration.\n, • Co-operating with the Lettings Team\n, • Ensuring portfolio compliance will all legislation – Gas Certs, EICR’s etc.\n, • Ensuring full compliance with all Health & Safety policies and procedures.\n, • Ensuring an excellent standard of customer service is provided and upheld.\n\n The Individual: \n\n • Property management or similar experience.\n, • Excellent oral and written communications skills.\n, • Exceptional interpersonal skills.\n, • Team player with the ability to work on your own.\n, • Strong IT skills\n, • Highly motivated and positive with a “can do” attitude.\n, • Strong organisational and time management abilities.\n, • Exceptional customer service skills.\n, • Ability to manage multiple properties and prioritise a busy workload.\n, • Strong problem-solving and decision-making skills.\n\n \n If you are interested in this Property Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. \n \n Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. \n \n Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. \n \n Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.

Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission. \n Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. \n Joining us as a Sales Executive means you will be the key point of contact for our customers during this exciting experience of buying their car, so it's crucial you get the service right first time and every time. \n Interested? Read on for what we are looking for… \n \n About the role \n Sytner Chigwell have an exciting opportunity available for an individual who comes from some form of customer service or sales background. \n As a Sytner Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new car. \n Sytner Sales Executives work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. \n On top of your salary and very achievable OTE of £52,500, you will also receive a company car and benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. \n \n About You \n You will have good interpersonal skills and take pride in engaging with customers face-to-face and have passion for delivering outstanding customer service. \n A full and valid UK driving licence will also be of benefit. \n Please note you may be asked to attend an assessment centre. \n When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role. \n \n Why Sytner? \n Sytner Group are delighted to provide an industry-leading benefits package. \n We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. \n\n • Enhanced Holiday Entitlement – 33 days inc. bank holidays\n, • Industry-leading Maternity, Paternity and Adoption Pay\n, • Career Development\n, • Recognition of Long Service every 5 years\n, • Discounted Car Schemes\n, • High Street Discounts\n, • Discounted Gym memberships\n, • Cycle to work scheme\n, • One day a year paid voluntary / community work\n\n At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. \n As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . \n Unsure? Read on… \n We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. \n We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Pear Recruitment: Lettings Negotiator \n Location: Loughton \n Salary: Basic £20,000 - £23,000 OTE £30,000 - £35,000 \n Hours: Mon to Fri 9am to 6pm | Alternate Saturdays 9am to 5pm (day off in lieu) \n \n Our client, based in Loughton, is looking for a tenacious and enthusiastic Lettings Negotiator to join their team and become an integral part of their vibrant and growing business. This is an exciting opportunity for an ambitious individual to represent a fantastic and well-established brand while working alongside a friendly, supportive, and professional team that prides itself on delivering the highest standards of service. \n The successful candidate will be well presented, articulate, and confident, with excellent communication and interpersonal skills. You will have a natural ability to build strong relationships with landlords and prospective tenants, understand their requirements, and provide a first-class customer experience throughout the lettings process. \n If this is you, we would love to hear from you ! \n Key Responsibilities: \n\n • Manage applicant enquiries and identify suitable residential properties based on tenant requirements.\n, • Organise and conduct property viewings for prospective tenants.\n, • Negotiate tenancy terms and maintain effective communication with landlords throughout the process.\n, • Carry out comprehensive referencing and credit checks on prospective tenants.\n, • Maintain accurate and up-to-date property and tenancy records, ensuring all required documentation is complete and compliant.\n, • Develop and maintain positive, professional relationships with both landlords and tenants.\n, • Oversee the tenancy process from initial offer through to completion, ensuring transactions progress smoothly and efficiently.\n, • Respond promptly and professionally to telephone and email enquiries.\n, • Advertise and promote available properties across online property portals and various marketing platforms.\n\n Essential Requirements \n\n • 6 to 12 months of experience in a similar role\n, • Strong communication Skills\n, • Excellent customer service\n, • Target-driven\n, • Full UK driving licence and own car required\n\n \n If you are interested in this Lettings Negotiator position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. \n Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. \n Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. \n Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.

Property Manager \n Location: Loughton \n Job Type: Permanent, Full-time \n Salary: £30,000 - £40,000 per annum (depending on experience) \n Our client has a fantastic opportunity to join their fast-growing, busy, and supportive property management team where you can build a successful career in a well-established and growing business. \n If you are a confident, detail-oriented, and professional Property Manager looking for a new challenge, they would love to hear from you! \n The Role \n They are looking for an experienced and proactive Property Portfolio Manager to join their busy business. This is a full-time office-based role requiring a professional with strong organisational skills, attention to detail, and a customer-focused approach. \n As a Property Manager, you will be responsible for overseeing an existing and growing portfolio of residential and commercial properties, ensuring all aspects of tenancy management, maintenance, compliance, and client relationships are handled efficiently and professionally. You will work closely with the landlord, tenants, and contractors to provide a high-quality service and ensure properties are managed in line with legal requirements. \n This role requires someone who thrives in a fast-paced environment, has excellent problem-solving abilities, and can confidently handle a variety of responsibilities, from maintenance coordination to tenancy renewals. The successful candidate will be ARLA (or equivalent) qualified and have a thorough understanding of property management legislation and best practices. \n Key Responsibilities: \n\n • Manage all aspects of the tenancy lifecycle, including agreements, renewals, deposit handling, and legal notices. Ensure compliance with tenancy laws and negotiate rent reviews where applicable.\n, • Oversee property repairs and maintenance, liaising with contractors to ensure timely, cost-effective solutions. Conduct regular inspections and ensure properties meet legal safety and compliance requirements.\n, • Act as the primary point of contact for tenants, addressing queries, resolving disputes, and ensuring high levels of service. Provide expert advice on property management matters.\n, • Oversee rent collection and arrears management, ensuring timely payments. Maintain accurate records, process invoices, and prepare financial reports for landlords.\n, • Keep property management systems up to date, stay informed on market trends and legislation, and support property marketing efforts when required. Assist with administrative duties to ensure smooth operations.\n\n Skills and Qualifications \n\n • ARLA (or equivalent) qualification is essential.\n, • At least 2 years of experience in residential property management.\n, • Strong understanding of tenancy law, landlord & tenant responsibilities, and property compliance inc. awareness of deposit rules and regulations.\n, • Excellent organisational and time-management skills, with the ability to manage multiple tasks efficiently.\n, • Strong problem-solving abilities and a proactive approach to issue resolution.\n, • Excellent communication and interpersonal skills, with a professional and customer-focused attitude.\n, • Ability to work independently and as part of a team in a fast-paced environment.\n, • Occasional availability to carry out viewings in the evenings and at the weekend if necessary.\n, • Proficiency in using property management software and Microsoft Office Suite.\n, • A full UK driving licence is preferred but not essential.\n\n Benefits: \n\n • Bright Exchange – exclusive employee benefits and discounts.\n, • Employee Assistance Programme – support for wellbeing and mental health.\n, • Free parking on company premises (subject to availability).\n, • Company mobile phone provided for work-related duties.\n, • Reimbursement of work expenses where applicable.\n, • 28 days annual leave (including bank holidays).\n\n To Apply \n If you feel you are a suitable candidate and would like to work for Jhetam Developments, please do not hesitate to apply.

| Property Manager | Independent Estate Agency | No Weekends + Office Based | Loughton | \n Do you have at least 12 months’ experience in property management and are looking to join a company that offers strong progression and earning potential? \n We're recruiting for a Property Manager to join a well-respected independent estate agency in the Loughton area. Known for delivering reliable, friendly service, this agency prides itself on building long-term relationships with landlords and tenants. They are seeking an individual who shares this approach and is committed to delivering exceptional customer service. \n The Role \n As a Property Manager, you will: \n\n • Deliver outstanding day-to-day property management services\n, • Proactively manage landlord and tenant queries, issues, and maintenance requests\n, • Keep up to date with relevant property legislation and compliance requirements\n, • Oversee all aspects of residential property management across your portfolio\n, • Liaise with contractors and third-party suppliers to arrange repairs and maintenance works\n, • Manage landlord utility accounts and council tax-related matters\n, • Organise inspections, check-ins, check-outs, and routine property visits\n, • Maintain accurate records and ensure the smooth running of your portfolio\n\n Property Manager Requirements \n\n • Minimum 12 months' experience within residential property management\n, • Strong communication skills, both written and verbal\n, • Ability to build and maintain positive client relationships\n, • Excellent organisational skills with the ability to prioritise a busy workload\n, • Calm and professional approach when handling challenges and deadlines\n, • Strong attention to detail and problem-solving abilities\n\n What's on Offer? \n\n • Competitive basic salary\n, • Discretionary bonus scheme\n, • Clear career progression opportunities\n, • Ongoing training and professional development\n, • Supportive team environment and positive company culture\n, • Team social events\n\n Working Arrangements \n\n • Full-time, office-based position\n, • No weekend working\n\n Apply Today! \n If you're an experienced Property Manager looking to join a respected independent agency that values customer service, teamwork, and career development, we'd love to hear from you. \n Apply now, and we'll review your application promptly. Suitable candidates will be contacted directly to discuss the opportunity in more detail.

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon-footprint. About your role: We're looking for skilled Electricians to join our experienced Field Engineering team , helping ensure customers receive safe, high-quality electrical work exactly when they need it. Being there for our customers is our priority, and you'll play a key role in delivering same-day fixes and high standards of electrical safety in customers' homes. Salary & Rewards Base salary: £43,045 Uncapped OTE: £43,045 plus up to 6.2k London weighting allowance (dependent on area) with uncapped OTE - £57,589 (including LWA) is a realistic expectation through our comprehensive field reward scheme. The Role As an Electrician, you'll use your technical expertise to deliver safe, high-quality electrical work in domestic properties, including: Fault finding and repairs Electrical installations and upgrades Full and partial rewires Ensuring all work is completed safely, compliantly, and right first time You'll combine strong technical capability with excellent customer service, diagnosing issues efficiently, achieving first-time fixes , and providing professional advice to customers where appropriate. Training & Development While EV charging and other Net Zero technologies are not a current responsibility of the role, they form an important part of our future. We offer potential opportunities for electricians to train, upskill, and gain additional qualifications in emerging technologies as the role evolves, making this a strong long-term career opportunity. What We're Looking For Minimum 2 years' experience working as a qualified electrician City & Guilds 2365 Parts 1 & 2 (or equivalent), culminating in a Level 3 Technical Certificate , including the NET AM2 City & Guilds 2382 - B.S. 7671 IET Wiring Regulations Proven experience working in the electrical industry City & Guilds 2391/52 (or equivalent) - highly desirable Willingness to undertake potential future training in Net Zero technologies Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. TPBN1_UKTJ

Pear Recruitment: Lettings Negotiator Location: Loughton Salary: Basic £20,000 - £23,000 OTE £30,000 - £35,000 Hours: Mon to Fri 9am to 6pm | Alt Sat 9am to 5pm (day off in lieu) Our client, based in Loughton, is looking for a tenacious and enthusiastic Lettings Negotiator to join their team and become an integral part of their vibrant and growing business. This is an exciting opportunity for an ambitious individual to represent a fantastic and well-established brand while working alongside a friendly, supportive, and professional team that prides itself on delivering the highest standards of service. The successful candidate will be well presented, articulate, and confident, with excellent communication and interpersonal skills. You will have a natural ability to build strong relationships with landlords and prospective tenants, understand their requirements, and provide a first-class customer experience throughout the lettings process. If this is you, we would love to hear from you ! Key Responsibilities: Manage applicant enquiries and identify suitable residential properties based on tenant requirements. Organise and conduct property viewings for prospective tenants. Negotiate tenancy terms and maintain effective communication with landlords throughout the process. Carry out comprehensive referencing and credit checks on prospective tenants. Maintain accurate and up-to-date property and tenancy records, ensuring all required documentation is complete and compliant. Develop and maintain positive, professional relationships with both landlords and tenants. Oversee the tenancy process from initial offer through to completion, ensuring transactions progress smoothly and efficiently. Respond promptly and professionally to telephone and email enquiries. Advertise and promote available properties across online property portals and various marketing platforms. Essential Requirements 6 to 12 months of experience in a similar role Strong communication Skills Excellent customer service Target-driven Full UK driving licence and own car required If you are interested in this Lettings Negotiator position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client. TPBN1_UKTJ

Property Manager / Senior Property Manager Location: Loughton, Essex Salary: £25,000-£40,000 basic (depending on experience) An Exciting Opportunity with a Leading Independent Estate Agency Our client, a well-established and highly regarded independent estate agency, is looking to recruit an experienced Property Manager or Senior Property Manager to join their flagship office in Loughton. This is an excellent opportunity for a confident and knowledgeable property professional who enjoys building strong relationships, delivering exceptional customer service, and taking ownership of a residential lettings portfolio. Whether you're an experienced Property Manager looking for your next challenge or a Senior Property Manager seeking a role within a growing and respected business, we'd love to hear from you. The Role You'll be responsible for managing a residential lettings portfolio, ensuring landlords and tenants receive a professional, responsive, and efficient service throughout the tenancy. Key Responsibilities Managing a portfolio of residential rental properties. Acting as the primary point of contact for landlords and tenants. Coordinating tenant referencing and the move-in process. Liaising with contractors and arranging maintenance works. Managing tenancy renewals, extensions, rent reviews, and negotiations. Conducting routine property inspections and overseeing check-ins and check-outs. Handling deposits, dilapidations, and tenancy-related matters. Ensuring all properties and tenancies remain fully compliant with current legislation. Resolving more complex landlord and tenant issues in a professional and timely manner. About You The successful candidate will have: Previous experience in residential property management or lettings (essential). The ability to independently manage a residential portfolio. Excellent organisational and time management skills. Strong communication and customer service abilities. A proactive, solutions-focused approach. A sound understanding of current lettings legislation and compliance requirements. Confidence in building relationships with landlords, tenants, and contractors. This is not a trainee opportunity. The successful candidate will be expected to hit the ground running and confidently take ownership of an existing portfolio from day one. What's on Offer Basic salary of £25,000-£40,000 , depending on experience. The opportunity to join a successful, growing independent estate agency. A supportive and professional working environment. Genuine opportunities for career progression and development. A modern, well-established office based in Loughton. Working Hours This is a full-time, office-based position based in Loughton. Candidates available immediately or with a short notice period will be at a distinct advantage. If you're an experienced Property Manager looking to take the next step in your career with a respected independent estate agency, we'd love to hear from you. Apply today to find out more. TPBN1_UKTJ

Property Manager Location: Loughton Job Type: Permanent, Full-time Salary: £30,000 - £40,000 per annum (depending on experience) Our client has a fantastic opportunity to join their fast-growing, busy, and supportive property management team where you can build a successful career in a well-established and growing business. If you are a confident, detail-oriented, and professional Property Manager looking for a new challenge, they would love to hear from you! The Role They are looking for an experienced and proactive Property Portfolio Manager to join their busy business. This is a full-time office-based role requiring a professional with strong organisational skills, attention to detail, and a customer-focused approach. As a Property Manager, you will be responsible for overseeing an existing and growing portfolio of residential and commercial properties, ensuring all aspects of tenancy management, maintenance, compliance, and client relationships are handled efficiently and professionally. You will work closely with the landlord, tenants, and contractors to provide a high-quality service and ensure properties are managed in line with legal requirements. This role requires someone who thrives in a fast-paced environment, has excellent problem-solving abilities, and can confidently handle a variety of responsibilities, from maintenance coordination to tenancy renewals. The successful candidate will be ARLA (or equivalent) qualified and have a thorough understanding of property management legislation and best practices. Key Responsibilities: Manage all aspects of the tenancy lifecycle, including agreements, renewals, deposit handling, and legal notices. Ensure compliance with tenancy laws and negotiate rent reviews where applicable. Oversee property repairs and maintenance, liaising with contractors to ensure timely, cost-effective solutions. Conduct regular inspections and ensure properties meet legal safety and compliance requirements. Act as the primary point of contact for tenants, addressing queries, resolving disputes, and ensuring high levels of service. Provide expert advice on property management matters. Oversee rent collection and arrears management, ensuring timely payments. Maintain accurate records, process invoices, and prepare financial reports for landlords. Keep property management systems up to date, stay informed on market trends and legislation, and support property marketing efforts when required. Assist with administrative duties to ensure smooth operations. Skills and Qualifications ARLA (or equivalent) qualification is essential. At least 2 years of experience in residential property management. Strong understanding of tenancy law, landlord & tenant responsibilities, and property compliance inc. awareness of deposit rules and regulations. Excellent organisational and time-management skills, with the ability to manage multiple tasks efficiently. Strong problem-solving abilities and a proactive approach to issue resolution. Excellent communication and interpersonal skills, with a professional and customer-focused attitude. Ability to work independently and as part of a team in a fast-paced environment. Occasional availability to carry out viewings in the evenings and at the weekend if necessary. Proficiency in using property management software and Microsoft Office Suite. A full UK driving licence is preferred but not essential. Benefits: Bright Exchange – exclusive employee benefits and discounts. Employee Assistance Programme – support for wellbeing and mental health. Free parking on company premises (subject to availability). Company mobile phone provided for work-related duties. Reimbursement of work expenses where applicable. 28 days annual leave (including bank holidays). To Apply If you feel you are a suitable candidate and would like to work for Jhetam Developments, please do not hesitate to apply

Pear Recruitment: Lettings Negotiator Location: Loughton Salary: Basic £20,000 - £23,000 OTE £30,000 - £35,000 Hours: Mon to Fri 9am to 6pm | Alt Sats 9am to 5pm (day off in lieu) Our client, based in Loughton, is looking for a tenacious and enthusiastic Lettings Negotiator to join their team and become an integral part of their vibrant and growing business. This is an exciting opportunity for an ambitious individual to represent a fantastic and well-established brand while working alongside a friendly, supportive, and professional team that prides itself on delivering the highest standards of service. The successful candidate will be well presented, articulate, and confident, with excellent communication and interpersonal skills. You will have a natural ability to build strong relationships with landlords and prospective tenants, understand their requirements, and provide a first-class customer experience throughout the lettings process. If this is you, we would love to hear from you ! Key Responsibilities: • Register applicant enquiries and match tenants with residential properties., • Arrange and conduct viewings with prospective tenants, • Negotiate tenancy terms and liaise directly with landlords., • Reference and credit checks, • Update and maintain files ensuring that our terms of business, tenancy agreements etc are present and correct., • Build and maintain strong landlord and tenant relationships., • Progress tenancies efficiently from offer acceptance through to completion, • Answer telephone and email enquiries, • Promote property listings through digital portals and marketing channels. Essential Requirements • 6 to 12 months of residential lettings experience as a Lettings Negotiator., • Solid understanding of UK lettings legislation and tenancy procedures., • Strong communication, negotiation, and client-facing skills., • Excellent customer service, • Target-driven with a focus on achieving competitive KPIs., • Full UK driving licence and access to a personal vehicle. If you are interested in this Lettings Negotiator position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Pear Recruitment - Property Manager - Hybrid Role Location - Loughton Salary - Up to £35,000 Basic Hours – 3 days working from home, 2 days in the office Our client is an independent estate agency with over 25 years of experience in the London property market. Their mission is to be recognised for delivering an exceptional, professional service, combined with in-depth local knowledge across all areas. Specialising in every aspect of residential property, they are now looking for a motivated and experienced Property Manager to join their growing team and help them continue to achieve this. This is an exciting opportunity for a Property Manager to join a team of dedicated property specialists, based at their Loughton office. The role offers a hybrid working arrangement, with three days working from home and two days in the office, where you will take responsibility for managing a prime Essex Portfolio You will have a solid background within the property industry, ideally with experience as Property manager. Alongside your property experience, you will be a personable, responsible and conscientious individual with excellent organisational skills and a strong commitment to delivering outstanding customer service. You will take pride in your work, build positive relationships with landlords and tenants, and be confident managing a varied portfolio in a professional and proactive manner. As a Property Manager, your role will involve: • Dealing with contractor’s invoices to ensure payment, • Providing a swift response to all maintenance queries and giving a high level of customer service, • Handling tenant complaints and resolving disputes, • Inspecting the property regularly to identify maintenance needs and creating reports for the Landlord, • Dealing with check out inventories and deposit returns, • Preparing properties for letting., • Assisting other members of staff in the PM department whenever required, with renewals or general PM administration., • Co-operating with the Lettings Team, • Ensuring portfolio compliance will all legislation – Gas Certs, EICR’s etc., • Ensuring full compliance with all Health & Safety policies and procedures., • Ensuring an excellent standard of customer service is provided and upheld. The Individual: • Property management or similar experience., • Excellent oral and written communications skills., • Exceptional interpersonal skills., • Team player with the ability to work on your own., • Strong IT skills, • Highly motivated and positive with a “can do” attitude., • Strong organisational and time management abilities., • Exceptional customer service skills., • Ability to manage multiple properties and prioritise a busy workload., • Strong problem-solving and decision-making skills. If you are interested in this Property Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Pear Recruitment - Senior Property Manager (experience necessary) Location - Loughton Salary - £25,000 + £40,000 Hours 8.30am 6.00pm Driver & own Car required Our client is looking for an experienced Senior Property Manager to join their busy and successful team based in Loughton. Managing a high-quality portfolio of properties, they are seeking a candidate with excellent organisational skills, strong attention to detail, and a passion for delivering exceptional service to landlords and tenants. This fantastic opportunity will focus on managing the full property management lifecycle, including maintaining strong landlord relationships, handling tenant queries, coordinating maintenance issues, ensuring compliance with current legislation, conducting property inspections, and overseeing the smooth running of the portfolio. It is essential that you have previous experience within property management, with a strong understanding of lettings legislation and the ability to manage multiple priorities in a fast-paced environment. Knowledge of the local Loughton property market would be advantageous. The successful candidate will have a positive attitude, a proactive approach, and a strong work ethic. You will be dedicated to maintaining our clients excellent reputation for professionalism, integrity, and outstanding levels of customer service. Duties Acting as the main point of contact for landlords and tenants Handling referencing and move in process Coordinating maintenance and contractors Managing tenancy renewals, extensions and rent reviews Conducting property inspections and overseeing check-ins and check-outs Handling deposits, dilapidations and tenancy-related issues Ensuring properties and tenancies remain fully compliant Resolving more complex or escalated landlord and tenant matters If you are interested in this Senior Property Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Recommend a friend • Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client. TPBN1_UKTJ

Operations Manager - Responsive Repairs About the Role We are seeking an experienced and driven Operations Manager to lead the delivery of Responsive Repairs services across our Social Infrastructure Division. The successful candidate will be responsible for ensuring repairs, maintenance, and void property works are delivered safely, efficiently, and to the highest customer service standards. This is a key leadership role where you will oversee operational performance, manage teams and subcontractors, drive service improvements, and ensure contractual and financial targets are achieved while delivering an excellent experience for residents and clients. Key Responsibilities Operational Management Lead the day-to-day delivery of responsive repairs, disrepair, voids, and planned maintenance activities. Ensure all repairs are completed within agreed Service Level Agreements (SLAs) and contractual KPIs. Monitor operational performance and implement improvement plans where required. Drive productivity across field-based operatives, supervisors, and supply chain partners. Ensure efficient resource planning to maximise workforce utilisation. Client & Stakeholder Management Build and maintain strong relationships with clients, residents, local authorities, and housing association partners. Attend client meetings and performance reviews. Act as a key escalation point for operational and customer issues. Support the growth and retention of contracts through exceptional service delivery. People Leadership Lead, coach, and develop operational teams to achieve high levels of engagement and performance. Foster a culture of accountability, collaboration, and continuous improvement. Conduct performance reviews and support succession planning across the business. Support recruitment, onboarding, and retention initiatives. Financial Management Manage budgets, forecasts, and cost controls across contracts. Monitor contract profitability and identify opportunities for efficiencies and savings. Ensure accurate financial reporting and commercial compliance. Work closely with Commercial teams to manage variations, cost recovery, and risk. Health, Safety & Compliance Champion a strong safety-first culture across all activities. Ensure compliance with health and safety legislation, company policies, and industry standards. Monitor and investigate incidents, implementing lessons learned and corrective actions. Ensure statutory and regulatory requirements are consistently met. Customer Excellence Drive high levels of customer satisfaction and first-time fix performance. Monitor resident feedback and customer journey outcomes. Lead service improvement initiatives aimed at enhancing resident experience. Ensure vulnerable residents receive appropriate support throughout repairs activities. Skills & Experience Essential Significant experience managing responsive repairs contracts within social housing. Proven track record of delivering operational and financial performance. Strong leadership and people management experience. Experience managing large directly employed and subcontractor workforces. Knowledge of housing maintenance contracts, repairs, disrepair, and voids services. Excellent stakeholder management and communication skills. Strong understanding of health and safety legislation. Financial and commercial awareness with budget management experience. Full UK Driving Licence. Desirable Experience working with housing associations or local authority clients. IOSH Managing Safely or NEBOSH qualification. Relevant construction or property maintenance qualification. Knowledge of workforce management and repairs scheduling systems. What Success Looks Like Achievement of contractual KPIs and SLAs. Excellent customer satisfaction scores. Safe delivery with strong compliance performance. High levels of workforce productivity and engagement. Delivery of budgeted financial performance. Positive client relationships and contract retention. What We Offer Competitive salary Annual bonus scheme Company car or car allowance Private healthcare Pension scheme Life assurance Employee assistance programme Career development and progression opportunities within a growing national business This is an excellent opportunity for a proven operational leader to play a key role in delivering essential services that improve homes, communities, and customer experiences across the social housing sector