Head of Pharmacy Operations (Leicester)
2 days ago
Leicester
Head of Pharmacy Operations (Non-Pharmacist)Leicestershire (On-site)Full-time 55-70KAbout CB1 Medical & CB1 Pharmacy CB1 Medical and CB1 Pharmacy are among the largest and fastest-growing private medical cannabis providers in the UK. Clinician-founded and clinician-led, we combine regulated healthcare excellence with health-tech innovation to deliver outstanding patient experiences at scale. We are consistently recognised as: • One of the most affordable medical cannabis clinics in the UK, • The highest-rated clinic by patient reviews This is a non-pharmacist leadership role designed for someone who thrives in regulated, high-volume environments and knows how to run complex operations through people, process, and data. Youll work closely with the Superintendent Pharmacist, senior clinicians, and executive leadership - freeing clinical leaders to focus on safety and care, while you ensure the operation runs smoothly, efficiently, and commercially. This role is hands-on, visible, and influential - ideal for someone ready to step up into an operational leadership position. What Youll Be Responsible ForOperational Leadership • Lead the day-to-day operations of the pharmacy, dispensary, and dispatch teams., • Translate growth plans into robust, scalable operating models., • Own workflows, resourcing, scheduling, capacity planning, and operational delivery., • Lead and develop large, multidisciplinary teams (technicians, dispensary staff, dispatch team members)., • Set clear expectations, KPIs, and accountability at every level., • Build confident middle managers and supervisors who can run their areas without escalation., • Create a culture of ownership, pace, quality, and continuous improvement.Commercial & Operational Performance, • Own operational KPIs, SLAs, dashboards, and reporting., • Improve efficiency, throughput, and cost control while maintaining quality and compliance., • Partner with leadership on forecasting, growth readiness, and service expansion., • Ensure pharmacy operations consistently meet GPhC, controlled drug, and governance requirements., • Work in lock-step with the Superintendent Pharmacist on audits, inspections, and risk management., • Embed compliance into processes - not as bureaucracy, but as good operations.Systems, Process & Improvement, • Drive continuous improvement across SOPs, systems, automation, and tooling., • Act as a bridge between operations, tech, clinical, and leadership teams., • Support the rollout of new services, pathways, and products from an operational standpoint. What Were Looking For Essential • Proven experience in operations leadership, ideally within a large dispensary environment, but more broadly within:, • Pharmacy operations, • Healthcare services, • Regulated environments, • Or high-volume service/logistics settings, • Track record of leading large teams (50+ people)., • Strong people-management skills - confident, calm, decisive, fair., • Comfortable running operations through data, KPIs, and processes., • Experience working alongside regulated professionals (pharmacists, clinicians, or equivalent). Desirable (but not required) • Experience in e-commerce operations, online pharmacy, or telehealth services., • Exposure to controlled drugs, complex supply chains, or compliance-heavy environments., • Health-tech, digital health, or scale-up experience., • Knowledge of GPhC regulations, • Knowledge of CQC regulations You do not need to be a pharmacist You do not need clinical qualifications Why Join CB1? • A senior, visible leadership role with real influence., • A business that is clinically credible, commercially ambitious, and tech-forward., • The chance to build systems and teams that will support national-scale growth., • A leadership team that understands the difference between activity and excellence., • A company that investors, regulators, and patients already take seriously - and thats just getting started.