SC Cleared Third Line Citrix SME
hace 2 días
Blackburn
Location: Preston Working: Predominantly onsite IR35: Inside IR35, £40 per hour Duration: Until 26 February 2027 Clearance:Q1 Security Clearance - essential Nationality:Sole UK National required We are recruiting for an experienced Third Line Citrix SME to provide specialist technical support within a secure enterprise environment. The role will focus on the stability, performance and ongoing support of a large Citrix environment, acting as a technical escalation point for complex incidents and problems and working closely with wider infrastructure and engineering teams. Key Responsibilities • Provide Third Line technical support for complex incidents and problem records, • Act as a technical SME across Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC, • Lead the diagnosis and resolution of complex Citrix and infrastructure issues, • Manage and optimise Citrix policies, profiles and user experience, • Support patching, upgrades and migrations across Citrix components, • Carry out root cause analysis and proactive/reactive problem management, • Contribute to technical assurance and defect resolution, • Work with architecture and engineering teams on Citrix solutions and infrastructure improvements, • Collaborate with wider technical teams and customer stakeholders, • Maintain strong customer service while working within established ITIL and service management processesEssential Skills & Experience, • Proven commercial experience working in a Third Line Support / Third Line Infrastructure role, • Strong hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop), • Strong knowledge of Citrix Cloud, • Strong experience with NetScaler ADC, • Experience with Citrix Workspace Environment Management (WEM), • Strong experience with Windows Server, • Experience with Active Directory and Group Policy, • Experience with FSLogix, • Strong understanding of ITIL processes and enterprise support models, • Experience with virtualisation technologies including VMware, Hyper-V or XenServer, • Experience supporting Windows 10 and Windows 11, • Strong troubleshooting and problem-solving skills, • Ability to take ownership of complex technical issues through to resolution, • Q1 Security Clearance - essential, • Sole UK nationality - essentialDesirable, • Experience supporting secure or restricted environments, • Defence or government infrastructure experience, • Experience with Ivanti, • Experience with SysTrack or Nexthink training can be provided, • Knowledge of secure client solutions JBRP1_UKTJ