Account Manager | SaaS | £75k OTE | Remote
20 hours ago
Leigh
Account Manager | B2B SaaS | £75k OTE | Remote We are working exclusively with a fast-growing UK SaaS business that provides a field service management and workforce scheduling platform used by some of the UK's largest housing associations, local authorities, and facilities management organisations. This is a genuine account management role with real commercial weight. You will own a portfolio of existing customers, driving retention, expansion, and upsell across a client base of operationally complex organisations who rely on the platform as critical infrastructure. What You Will Be Doing • Owning a portfolio of named accounts across housing, local government, facilities management, and utilities, • Building deep, multi-threaded relationships with senior stakeholders including Heads of Operations, IT Directors, Asset Managers, and Directors of Housing, • Driving net revenue retention through proactive renewals management and early identification of risk, • Identifying and closing expansion opportunities including additional modules, user licences, and new business units within existing accounts, • Partnering with customer success and implementation teams to ensure customers are realising measurable value from the platform, • Accurately forecasting renewals and upsell pipeline and reporting into senior leadership The Ideal Candidate • B2B SaaS account management experience with a consistent track record of retaining and growing accounts, • Experience managing complex, multi-stakeholder relationships within large public or private sector organisations, • A natural relationship builder who can engage credibly with both operational and technical contacts at all levels, • Commercially sharp with the ability to spot and progress upsell opportunities without being transactional, • Based anywhere in the UK with willingness to travel for customer meetings, QBRs, and events, and you will be required to see go to the client HQ in Exeter once a month. Why This Role • Manage a product with genuine market fit and high switching costs in a sector with significant regulatory-driven demand, • Uncapped commission on renewals and expansion with a realistic OTE, • A supportive leadership team who understand the value of great account management, • A growing customer base with real expansion potential — you will inherit accounts that are engaged and invested in the platform The role is remote, but will require travel to Exeter (company HQ) once a month.