Organisational Design and Development Lead
5 days ago
Bristol
Location: Belfast; Birmingham; Bristol; Leeds; Liverpool; Manchester; Newcastle upon Tyne; Nottingham; Portsmouth; Worthing; Cardiff; Edinburgh; GlasgowSalary: 71,725 - 79,481 per yearEmployment: FlexibleCategory: Organisational DevelopmentPosted: 2026-10-29Valid to: 2026-11-11Employer: HM Revenue and CustomsJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.It’s a key time to join the Future Workforce Design & Effectiveness (FWD&E) team to help transform HMRC and ensure it achieves its future vision. The FWD&E team is a group of passionate and innovative HR and change professionals who are shaping the future of work. The team compromises of Organisation Design & Development Consultants, Targeting Operating Model (TOM)Transformation and Implementation Leads, People Impacting and Change Team and HR Strategy Team. HMRC is going through an exciting time as we undertake a major transformation to modernise our services for our customers. We are delivering cutting-edge digital services, which will affect all of our customers and colleagues. We can only achieve this with the help and support of our people.Job descriptionHMRC is delivering one of the most ambitious transformation programmes in the UK public sector, enabled by significant digital, data and technology change. As we evolve into a more digital organisation centred on both customer and colleague outcomes, organisation design is critical to ensuring we have the right structures, capabilities, leadership and ways of working to deliver our strategy. This role will lead enterprise-wide organisation design and operating model activity, shaping how HMRC responds to changing customer needs, emerging technologies and future workforce demands. Working closely with Senior Civil Servants and leading teams of OD&D consultants, you will provide expert leadership, challenge and insight to ensure organisational design decisions are data led, future focused and aligned to HMRC’s strategic priorities. We are looking for a highly credible design professional with experience gained in complex public and/or private sector organisations, who can bring design excellence, innovative thinking and constructive challenge to help shape the future of one of the UK's largest organisations. Work across HMRC as part of an Multi Disciplinary Team, (MDT) owning the development and delivery of the People layer of HMRC's Target Operating model, ensuring it enables efficient, future-ready structures and capabilities and lead organisation design of associated business group operating models. Key accountabilities include: Lead and shape organisational development initiatives, including cultural transformation, change management, and leadership capability building, with demonstrable impact on business performance. Set strategic direction for the Organisation Design (OD) team, aligning short, medium, and long-term priorities with HR strategy and transformation programmes. Engage senior stakeholders across HR and business groups to shape, agree, and embed TOM and OD interventions, ensuring adoption and alignment with organisational goals. Oversee planning, prioritisation, and resource management within the OD team, ensuring delivery of high-impact design work and effective succession planning. Provide expert leadership in OD&D, embedding TOM principles into transformation programmes and building internal capability to sustain future design work. Ensure OD&D interventions progress through governance forums, with clear documentation, decision-making, and alignment to wider change programmes.Act as a senior OD&D professional, contributing to the development of HMRC’s design capability and maintaining personal expertise in operating models and strategic workforce planning.Person specificationEssential CriteriaThe successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria and hold one of the qualifications listed in the Qualifications section below. Significant experience of leading organisation design and operating model transformation within large, complex organisations, applying evidence-based OD methodologies and leading practice to deliver sustainable business outcomes. Demonstrable expertise in developing and implementing Target Operating Models (TOMs), organisational structures and workforce strategies that support organisational transformation, future capability requirements and strategic objectives. Proven ability to influence, challenge and collaborate with senior leaders, building consensus and securing commitment to organisation design interventions across complex organisational environments. Experience of setting strategic direction and leading high-performing professional teams, developing organisational capability through effective leadership, coaching and succession planning. Strong understanding of change management, governance and transformation delivery, with experience embedding organisation design principles into large-scale programmes and evaluating organisational impact. Qualifications Holds relevant postgraduate-level qualifications such as CIPD accreditation, Civil Service (CS) practitioner status, or equivalent in Organisation Development and Human Resources. Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.Office ClosuresIf your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window)These sites are:Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Lynx House, Portsmouth – moving to an alternative office in PortsmouthYou will be given more information about what this means at the job offer stage.Leeds LocationMoves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.BenefitsAlongside your salary of 71,725, HM Revenue and Customs contributes 20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsHow to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history. The successful applicant will need to demonstrate relevant experience and effective delivery of the Essential Criteria, as well as their qualifications.Further details around what this will entail are listed on the application form. Sift At full sift your CV will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.Interview During the panel interview, you will be assessed on Experience-based questions and a presentation.You will be asked questions with reference to the Job Specification and Essential Criteria, to assess your experience and explore in detail what you are capable of, and this is an opportunity to evidence your expertise. Candidates will also be asked to deliver a 10-minute presentation based on a case scenario, followed by 10 minutes of questions from the panel. The presentation will assess how candidates apply their Organisation Design and Development experience to the scenario. Further details will be provided to candidates invited to interview.Interviews will take place virtually via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.SponsorshipApplicants needing sponsorship to work in the UK are welcome to apply. This will be discussed at offer stage and will be considered against the relevant Home Office rules at that time.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Technical SupportIf you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : Kristy CataldoEmail : kristy.cataldo@hmrc.gov.ukRecruitment teamEmail : unitybusinessservicesrecruitmentresults@hmrc.gov.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
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