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Operations Manager – Below Wing \n Reports to: Head of Operations \n Location: London Heathrow Airport \n Organisation: Heathrow Airline Operators Committee (AOC) Limited \n Salary: £68,000–£72,000 \n Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. \n \n About the role \n \n Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Below Wing to act as the airline community’s lead operational representative for airfield, ramp, baggage and related below-wing operations at Heathrow. \n This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines and associate members, including ground handlers, across airfield operations, ramp services, baggage, cargo, ground handling, punctuality, operational performance, resilience and operational change. \n The successful candidate will work closely with AOC member airlines, ground handlers, Heathrow Airport Limited, NATS, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline and handler voice, ensuring decisions affecting below-wing operations consider operational, financial and passenger impacts. \n You will build strong relationships, influence without direct authority and constructively challenge proposals, performance and expenditure where necessary, ensuring investment and operational activity deliver tangible benefits and value for money for AOC members. \n \n Key responsibilities \n \n Below-wing operational leadership \n\n • Act as the principal AOC point of contact for member airlines and associate members on below-wing matters.\n, • Lead AOC engagement across airfield, ramp, baggage, cargo and ground handling activities.\n, • Maintain a strong understanding of operational performance, risks and airline and handler concerns across Heathrow.\n, • Work with Heathrow and the airline community to improve punctuality performance through below-wing improvements.\n, • Establish and support forums engaging airlines and ground handlers on below-wing issues, providing coordinated feedback to Heathrow.\n, • Represent airline and handler interests in operational decisions, improvement plans and change programmes.\n, • Identify operational risks early and develop practical mitigations.\n\n \n Airline, handler and stakeholder representation \n \n\n • Build trusted relationships with airlines, ground handlers, Heathrow, NATS, Cargo, Stand Planning, Security, UK Border Force and other key stakeholders.\n, • Represent the AOC at relevant airfield, ramp, baggage, cargo, security, resilience, punctuality and operational performance forums.\n, • Gather and represent airline and handler views, recognising individual priorities while supporting agreed community positions.\n, • Provide clear and timely updates to AOC members and senior stakeholders.\n, • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge.\n, • Maintain effective two-way communication with AOC members to ensure the AOC represents the wider community.\n\n \n Performance, service delivery and continuous improvement \n \n\n • Monitor below-wing performance using KPIs, SLAs, punctuality measures and other agreed success metrics.\n, • Use data, operational observation and airline/handler feedback to identify performance gaps, risks and improvement opportunities.\n, • Work with Heathrow, NATS, ground handlers and service providers to develop measurable improvement plans.\n, • Hold service providers to account against agreed standards, SLAs and service obligations.\n, • Challenge performance where reporting does not reflect operational reality.\n, • Develop short, medium and long-term improvement plans with Heathrow and stakeholders.\n, • Propose practical solutions to operational problems and use stakeholder relationships to expedite delivery.\n, • Report progress on below-wing and airfield initiatives to the AOC Executive, supporting the Head of Operations.\n\n \n Airfield, ramp, baggage and cargo \n \n\n • Act as the AOC operational lead on airfield, ramp, baggage and cargo matters.\n, • Maintain engagement with Heathrow airfield management, baggage system providers, ground handlers and other service providers.\n, • Monitor and challenge baggage and airfield performance where required.\n, • Work with airlines, handlers and Heathrow to improve baggage performance, airfield efficiency and operational resilience.\n, • Engage with key suppliers whose services materially affect Heathrow operations.\n, • Communicate changes affecting airfield, ramp, baggage and cargo operations and explain their operational impact.\n, • Provide operational context and support to AOC members during new systems, processes and regulatory requirements.\n\n \n Operational resilience and disruption \n \n\n • Represent AOC airlines and handlers in seasonal readiness, resilience, contingency and disruption planning.\n, • Ensure below-wing impacts are considered in weather disruption, IT failures, airfield incidents, baggage system failures, infrastructure works, industrial action and other disruption.\n, • Work with Heathrow, NATS, ground handlers and stakeholders to develop practical contingency arrangements.\n, • Support airlines and handlers during incidents and disruption, ensuring effective communication and a swift return to normal operations.\n, • Support incident reviews, lessons learned and improvement activity.\n\n \n Operational change, projects and investment \n \n\n • Provide operational input into projects and change programmes affecting below-wing operations.\n, • Work with the AOC Airport Development Manager to assess the operational impact of capital projects and infrastructure changes.\n, • Ensure operational impact is properly considered in capital investment decisions.\n, • Maintain visibility of Heathrow expenditure and investment in below-wing, airfield, ramp, cargo and baggage facilities and services.\n\n \n Regulatory framework \n \n\n • Maintain awareness of regulatory and operational changes affecting below-wing activities.\n, • Support AOC members during implementation of relevant regulatory frameworks and industry standards, including IATA Ground Operations Manual (IGOM) requirements.\n, • Work with Heathrow on communication and engagement regarding Airfield Operational Safety Instructions and other operational requirements.\n\n \n Communication and reporting \n \n\n • Provide clear written and verbal updates, briefings and reports for AOC members, the AOC Executive and senior stakeholders.\n, • Translate complex operational issues into concise, evidence-based and actionable information.\n, • Maintain clear records of key decisions, risks, actions and escalations.\n, • Support AOC communications with relevant operational content and information.\n\n \n About you \n \n You will be an experienced aviation or airport operations professional with strong knowledge of below-wing airport processes and the confidence to operate effectively in a complex, high-profile environment. \n \n Essential experience \n \n\n • Significant experience in airport, airline or aviation operations.\n, • Strong understanding of airfield, ramp, baggage, cargo and ground handling operations.\n, • Experience working with multiple stakeholders in a complex operational environment.\n, • Experience in operational performance, service improvement or operational change.\n, • Proven ability to challenge and influence senior internal and external stakeholders.\n, • Strong analytical, communication, problem-solving and operational judgement skills.\n, • Experience working under pressure in a live operational environment.\n, • Experience producing clear written briefings, reports or stakeholder updates.\n, • Ability to work with varying and conflicting stakeholder views to achieve understanding and consensus.\n\n \n Desirable experience \n \n\n • Direct Heathrow operational experience, particularly in airfield, baggage, cargo or ramp operations.\n, • Experience representing airline or handler community interests.\n, • Experience working with ground handlers, baggage system providers, airfield management or ATC/NATS.\n, • Knowledge of Heathrow governance forums and operational structures.\n, • Experience working with an airport authority or management company to improve processes, deliver projects and review performance.\n, • Understanding of CAA expectations, airport regulatory frameworks and operational performance measures.\n, • Experience of operational readiness, project implementation or infrastructure transformation.\n, • Experience assessing capital expenditure, operational investment or value-for-money decisions.\n\n \n What success looks like \n \n You will strengthen the airline and handler community’s voice on below-wing matters and improve engagement between airlines, handlers, Heathrow and other operational stakeholders. \n \n Success will include: \n\n • Earlier identification and resolution of below-wing operational risks.\n, • Improved airfield, ramp, baggage and cargo performance.\n, • Improved punctuality performance through effective below-wing interventions.\n, • Stronger engagement between airlines, handlers and Heathrow.\n, • More effective representation in operational forums and change programmes.\n, • Better performance reporting, escalation and improvement plans.\n, • Improved operational resilience and disruption preparedness.\n, • Greater visibility and appropriate challenge of Heathrow expenditure and investment.\n, • Stronger focus on tangible operational benefits and value for money.\n, • Practical, collaborative solutions to long-standing operational challenges.\n, • Trusted relationships across airlines, handlers, Heathrow, NATS and the wider airport community.\n\n \n Benefits \n\n • Salary: £68,000–£72,000\n, • Pension\n, • Life assurance\n, • Private medical benefits\n, • Car parking included\n, • Further benefit details to be confirmed.\n\n \n Application details \n \n Closing date: 4 September 2026 \n Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. \n Applicants should submit a CV. \n Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

Operations Manager – Above Wing \n \n Reports to: Head of Operations \n Location: London Heathrow Airport \n Organisation: Heathrow Airline Operators Committee (AOC) Limited \n Salary: £68,000–£72,000 \n Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. \n \n About the role \n \n Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Above Wing to act as the airline community’s lead operational representative for passenger-facing and terminal operations at Heathrow. \n This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines across matters affecting passenger operations, service performance, resilience, customer experience and operational change. \n The successful candidate will work closely with AOC member airlines, Heathrow Airport Limited, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline voice, ensuring that decisions affecting above-wing operations properly consider airline and passenger impacts. \n You will be expected to build strong relationships, influence without direct authority and constructively challenge proposals or performance where necessary. The role is focused on achieving practical solutions through collaboration, while escalating material concerns where appropriate. \n \n Key responsibilities \n \n Above-wing operational leadership \n \n\n • Act as the principal AOC point of contact for member airlines on above-wing operational matters.\n, • Lead AOC engagement across passenger-facing and terminal activities, including check-in, departures, security, immigration, connections, passenger flow, PRM/passenger assistance, disruption handling, automation/IT and common-use systems.\n, • Maintain a strong understanding of operational performance, risks and airline concerns across Heathrow terminals.\n, • Represent airline interests in operational decisions, improvement plans and change programmes.\n, • Identify operational risks early and work with stakeholders to develop practical mitigations.\n\n \n Airline community representation and stakeholder management \n \n\n • Build trusted relationships with airlines, station managers, Heathrow operational teams, ground handlers, UK Border Force, security teams, PRM providers and other key stakeholders.\n, • Represent the AOC at relevant terminal, passenger operations, security, immigration, PRM, resilience, disruption and seasonal readiness forums.\n, • Gather and represent airline views effectively, recognising differences between individual airlines while supporting agreed community positions.\n, • Provide clear and timely updates to AOC members and senior stakeholders.\n, • Support airlines and ground handlers during incidents and disruption, helping ensure effective communication and a swift return to normal operations.\n, • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge.\n\n \n Performance, service delivery and continuous improvement \n \n\n • Monitor above-wing performance using KPIs, SLAs, MTIs, ECAC measures, QSM results and other operational indicators.\n, • Use data, operational observation and airline feedback to identify performance gaps, risks and improvement opportunities.\n, • Challenge performance where reporting does not reflect the operational reality experienced by airlines and passengers.\n, • Work with Heathrow and service providers to develop measurable and deliverable improvement plans.\n, • Hold stakeholders and service providers to account against agreed standards and service obligations.\n, • Ensure lessons from incidents, trials and major operational events are captured and translated into practical improvements.\n\n \n PRM and passenger assistance \n \n\n • Act as the AOC operational lead on PRM and passenger assistance matters.\n, • Represent airline interests with Heathrow, PRM providers, the CAA and other stakeholders.\n, • Monitor service delivery against relevant ECAC, CAA and contractual expectations.\n, • Challenge poor performance, weak root-cause analysis or inadequate improvement plans.\n, • Improve visibility of PRM performance, operational readiness, data and passenger impacts.\n, • Support improvements to the end-to-end passenger assistance journey across arrivals, departures and connections.\n\n \n Security, immigration and passenger flow \n \n\n • Lead AOC engagement on above-wing security and border matters.\n, • Work with Heathrow Security, UK Border Force and airlines to understand and address operational impacts.\n, • Monitor passenger processing performance across security, transfer security, immigration and border control.\n, • Ensure proposed changes properly consider airline impacts, passenger experience, capacity and operational risk.\n, • Support the airline community in responding to changes in government, security and border requirements.\n\n \n Operational resilience and disruption \n \n\n • Represent AOC airlines in seasonal readiness, resilience, contingency and disruption planning.\n, • Ensure above-wing impacts are properly considered in weather disruption, IT failures, security incidents, evacuations, Border Force disruption, industrial action, terminal congestion and infrastructure works.\n, • Challenge Heathrow and other stakeholders to provide clear, actionable risk information and contingency arrangements.\n, • Support incident reviews, lessons learned and improvement activity.\n, • Ensure airlines receive timely and practical communications during operational disruption.\n\n \n Operational change and projects \n \n\n • Provide operational input into projects and change programmes affecting above-wing operations.\n, • Assess passenger and airline impacts of proposed capital and transformation programmes.\n, • Ensure airline views are considered in project design, trials, implementation and post-implementation review.\n, • Support operational readiness for security transformation, passenger automation, common-use systems, digital passenger journeys, PRM systems, terminal redevelopment and immigration infrastructure.\n, • Challenge proposals where operational impacts are unclear, benefits are not demonstrated or value for money is questionable.\n\n \n Communication and reporting \n \n\n • Provide clear written and verbal updates, briefings and reports for AOC members and senior stakeholders.\n, • Translate complex operational issues into concise, evidence-based and actionable information.\n, • Maintain clear records of key decisions, risks, actions and escalations.\n, • Ensure communications focus on what airlines need to know, the required action and the expected operational impact.\n\n \n About you \n \n You will be an experienced aviation or airport operations professional with strong knowledge of passenger-facing airport processes and the confidence to operate effectively in a complex, high-profile environment. \n \n Essential experience \n \n\n • Significant experience in airport, airline or aviation operations.\n, • Strong understanding of passenger-facing airport and terminal processes.\n, • Experience working with multiple stakeholders in a complex operational environment.\n, • Experience in performance management, service improvement or operational change.\n, • Proven ability to challenge and influence senior internal and external stakeholders.\n, • Strong analytical, communication, problem-solving and operational judgement skills.\n, • Experience working under pressure in a live operational environment.\n, • Experience producing clear written briefings, reports or stakeholder updates.\n\n \n Desirable experience \n \n\n • Direct Heathrow operational experience.\n, • Experience representing airline community interests or working across multiple airlines.\n, • Experience in above-wing operations, terminal operations, PRM/passenger assistance, security, immigration or airport IT/automation.\n, • Knowledge of Heathrow governance forums and operational structures.\n, • Understanding of CAA expectations, airport regulatory frameworks and passenger service measures.\n, • Experience of operational readiness, system implementation, automation or passenger process transformation.\n, • Familiarity with common-use systems, PRM systems or airport community communication platforms.\n\n \n What success looks like \n \n You will strengthen the airline community’s voice on above-wing matters and improve the quality of engagement between airlines, Heathrow and service providers. \n \n Success will include: \n \n\n • Earlier identification and resolution of operational risks.\n, • Improved above-wing performance, resilience and passenger experience.\n, • Stronger PRM and passenger assistance oversight.\n, • More effective airline representation in operational forums and change programmes.\n, • Better quality performance reporting, escalation and improvement plans.\n, • Stronger communication with airlines during disruption and operational change.\n, • Practical, collaborative solutions to operational challenges.\n, • Trusted relationships across airlines, Heathrow and the wider airport community.\n\n \n Benefits: \n \n\n • Salary: £68,000–£72,000\n, • Pension\n, • Life assurance\n, • Private medical benefits\n, • Car parking included\n\n Further benefit details to be confirmed. \n \n Application details: \n \n Closing date: 4 September 2026 \n Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. \n Applicants should submit a CV. \n Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

Director, AMEA Sales & International Club StrategyApplylocations: Richmond, United Kingdom: Dubai, United Arab Emiratestime type: Full timeposted on: Posted Todayjob requisition id: 22985Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlaceYour role at Clorox:This role is a senior commercial leadership position responsible for AMEA (Asia, MENA, Europe, ANZA) Sales functional leadership, International Club Strategy and Commercial Integration. The role reports to the VP & GM, AMEA. It exists to (1) build a best-in-market AMEA Sales organization through talent, capability and functional standards, and (2) unlock the multi-year International Club growth opportunity across AMEA, Canada and LatAm by operating as one global partner to Costco, Sam's Club and PriceSmart.In this role, you will:40% — AMEA Sales Talent, Capability & Functional Leadership• Owns the talent acquisition and development, succession, capability development, functional standards and the sales operating model across AMEA.• Build and deploy a common AMEA sales capability curriculum — Strategic Sales Planning, Integrated Commercial Planning, customer planning to achieve sales deliverables, AMPS (Assortment, Merchandising, Pricing and Shelving), JBP development, distributor management, negotiation, category selling, eCommerce and Net Revenue Management (Price Pack Architecture, Trade Funds Effectiveness and Efficiency, and strategic promotion pricing) — with clear standards, certification and measurement.• Define the long-term AMEA sales organization design, capability roadmap and talent pipeline required to support PMU growth, and act as a peer to PMU GMs on org and talent choices.• Lead AMEA Sales Leadership Team routines: capability reviews, talent reviews, performance differentiation, and pay-for-performance discipline.• Design and steward sales incentive, field execution and recognition programs that reinforce Clorox culture and drive performance differentiation.30% — International Club Growth Agenda (AMEA, Canada, LatAm)• Translate Costco's, Sam's Club's and PriceSmart's global buying strategies into a clear Clorox growth agenda across priority categories, markets and items in AMEA, Canada and LatAm.• Identify and prioritize whitespace opportunities that can scale profitably over the multi-year plan; build decision-ready cases covering size of prize, margin, SKU fit, operational requirements and risks.• Develop regional innovation pantries of sales-ready items with clear superiority versus current and potential club offerings.• Shape one aligned global customer narrative so Clorox shows up with speed and discipline; sit on the Global Costco Team and functionally connect with the U.S. Club team.20% — International Club Governance & Value Protection• Operate global guardrails for Costco / club pricing, trade support, promotional investment, terms and exception management to protect value and prevent cross-market arbitrage.• Ensure global, regional and local SKUs are classified consistently against agreed criteria (formulation, claims, regulatory feasibility, supply chain scalability, source, value structure, economics).• Surface cross-market risk, pricing exposure, precedent concerns and customer requests requiring escalation before commitments are made.• Partner with C&C/H&H Sales leadership, BU leadership, Finance and local teams to document decisions, route approvals and maintain a single source of truth for global club decisions.10% — Execution Readiness & AMEA Functional Standards• Set AMEA functional standards for distributor management, key account management, JBPs, trade investment ROI, commercial controls and compliance — with PMUs owning local execution.• Oversee the work to move club opportunities from idea to execution: commercial planning, item setup, sourcing, supply chain, regulatory, quality, social compliance, packaging, claims and customer service readiness.• Determine what must be consistent globally and what can flex locally so Clorox preserves scale while meeting market needs; build simple routines that clarify who decides, recommends, executes and escalates.• Represent Sales on the AMEA Functional Leadership Team; provide functional input into NCS, profit, margin, trade, distribution and share targets (PMU GMs own delivery).What we look for:Experience• 15+ years of sales, sales planning, commercial strategy and/or customer leadership experience in FMCG/CPG across Modern Trade, Traditional Trade, distributor, eCommerce and emerging channels.• Head of Sales experience required; strong track record leading through influence across geographies, functions and business units in a matrixed organization.• Proven ability to lead senior sales talent — hiring, calibration, capability development and succession — in multinational FMCG environments.• Experience with large, complex global retailers strongly preferred (Costco, Sam's Club, PriceSmart or comparable club/mass customers).• Strong commercial and P&L orientation with expertise in NRM, trade investment, pricing architecture, commercial controls and profitability optimization.• Regional AMEA or multi-market international experience highly desirable (Asia, MENA/Africa, Europe, ANZA); LatAm/Canada exposure a plus given club scope.• Previous experience as General Manager, Country Manager or Regional Sales Director in a complex market highly desirable; role is a succession candidate for PMU GM or broader International/SBU commercial leadership.• Background in Home Care, Cleaning, Bags & Wraps, Litter or adjacent consumer categories preferred.Managerial Skills & Abilities-MUST HAVE• Growth culture mindset — put the consumer first, think boldly, be curious, embrace change and act like an owner.• Strong influence without authority across senior leaders, functions, geographies and markets — especially as a peer to PMU GMs.• Ability to develop self and others; talent-obsessed with clear pay-for-performance orientation.• Deep understanding of pricing, trade, margin, customer economics and value protection.• Cross-functional operating discipline and follow-through; executive communication skills that align internal and customer-facing narratives.• Sound judgment and ability to move forward with confidence despite ambiguity.• Costco, club channel or global customer experience.Workplace type:Hy-bridOur values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.## Benefits we offer to help you be well and thrive: Competitive compensation Generous 401(k) program in the US and similar programs in international Health benefits and programs that support both your physical and mental well-being Flexible work environment, depending on your role Meaningful opportunities to keep learning and growing Half-day Fridays, depending on your locationPlease apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times. #J-18808-Ljbffr

Salary: CompetitiveLocation: HendonJob Ref: SCT378Middlesex University is an ambitious and progressive institution committed to empowering students and providing them with an educational experience that sets them up for success in life and work as we embark upon our 2031 University Strategy. Our triple intensity approach is focussed on Education, Research & Knowledge Exchange and Engagement.Based in North London and building on a proud history, our vision is to be a truly 21st century Global University. The University has over 38,000 students studying in London and at campuses in Dubai and Mauritius and over 274,000 alumni. The Universitys diversity of experience and vibrancy are signature strengths that underpin all we do.Middlesex University London is seeking a visionary Head of School for the School of Computer Science and Engineering to lead and deliver an outstanding education and student experience as well as support research and knowledge exchange, innovation. The new Head of School will help shape and support the strategic direction of the Faculty of Science and Technology. Applicants should hold a PhD, possess an academic leadership background in education and student experience and would welcome applications from those who are experienced in developing industry partnerships and knowledge exchange activities.The new School of Computer Science and Engineering is part a large and vibrant faculty encompassing four new schools: Computer Science and Engineering, Sport, Environment and Health Sciences; Psychology and Neuroscience: and School of Biomedical and Pharmaceutical Sciences. The new Head of School will form part of a Senior Leadership team driven to implement and realise the emerging vision of the Department and Faculty where student educational achievement and work readiness is integral to that. The postholder will work with other Heads of School in the Faculty, two Deputy Deans, a Faculty Manager and the Dean to provide leadership and management in shaping the future of the Faculty.This is an exciting time to be joining Middlesex with a strong leadership, clarity of focus and a determination to deliver positive change across the University. The Faculty of Science and Technology is well placed with a refreshed portfolio of educational programmes, significant industry connections, strong research base and a dedicated team of academic, technical, and professional services staff.The appointment will be made on a permanent senior manager contract and depending on their experience could be made at Professorial level. Ultimately, we are looking for a leader who wants to contribute actively to the success of the faculty and has a vision for Computer Science and Engineering at Middlesex University. Applicants will be expected to demonstrate strong evidence of vision, innovation, leadership and managing academic staff in addition to a commitment to fostering and developing a collegial and collaborative academic environment within a school that encourages our students and academic staff to flourish.Closing date: 9 th September 2026TPBN1_UKTJ

A career without limitsAs the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.The role:Join us as we build Strategic Workforce Planning at British Airways.As one of the first dedicated Strategic Workforce Planning Managers at British Airways, reporting to the Head of People Effectiveness, you'll help build a critical organisational capability that will shape how we deliver our future business strategy.Rather than focusing on operational resource planning or short-term workforce forecasting, you'll work with senior leaders to understand what our future workforce needs to look like, identifying the capabilities, skills and workforce interventions required to deliver our ambitions over the next 3-5 years and beyond - identifying opportunities for optimisation and effectiveness.Working at the intersection of business strategy, people strategy, data and organisational effectiveness, you'll help answer some of the most important questions facing our business: what workforce will we need in the future, where are our biggest risks and opportunities, and how do we ensure we're building an organisation that's ready for what's next?Strategic Workforce Planning Manager - Permanent / Fixed Term OpportunitiesAbout youYou're a strategic thinker who enjoys solving complex organisational challenges and turning ambiguity into clear, actionable plans.You understand that workforce planning isn't simply about predicting headcount-it's about helping businesses make informed decisions about the workforce they'll need to deliver their objectives. You're naturally curious, commercially minded and able to balance long-term thinking with practical delivery.You thrive when working across diverse stakeholder groups, bringing together different perspectives, data sources and expertise to develop solutions that create meaningful business value. You're confident influencing at senior levels, constructively challenging assumptions and helping leaders navigate difficult workforce decisions.You combine strong analytical capability with excellent communication skills, translating complex data and workforce insights into compelling narratives, clear recommendations and practical action.Most importantly, you're motivated by making a genuine difference-helping shape a workforce that is capable, resilient and ready for the future.What you'll doLead Strategic Workforce Planning activity across assigned business areas, translating business strategy into practical workforce plans over a 3-5 year horizon.Work closely with Strategic HR Business Partners and business leaders to identify future workforce, capability and critical role requirements.Deliver workforce demand, supply and capability analysis, identifying risks, gaps and opportunities.Lead workforce scenario planning and modelling, helping leaders understand the implications of strategic, operational, demographic and technological change.Challenge workforce assumptions and identify opportunities to improve workforce efficiency, productivity and deployment.Leverage workforce data, external market intelligence and emerging trends to provide meaningful insight and recommendations.Act as a trusted advisor on workforce and organisational implications of business strategy and transformation activity.Build workforce plans, with the right business ownership across reskilling, redeployment, automation, strategic hiring, talent development and organisational change interventions.Ensure workforce plans are embedded within business planning processes, with clear ownership, governance and measurable outcomes.Collaborate across People, Finance, Data & AI and Transformation teams to drive joined-up decision making and sustainable business impact.Continuously improve Strategic Workforce Planning methodologies, tools and approaches, helping establish best practice across British Airways.What you'll bringSignificant experience in Strategic Workforce Planning within a large, complex organisation.Experience translating business strategy into workforce plans, recommendations and tangible business outcomes.Strong analytical capability, with confidence interpreting workforce data and using insight to influence decision-making.Experience of workforce modelling, scenario planning and organisational analysis.Excellent stakeholder management and influencing skills, with credibility at senior levels.The ability to simplify complex information and communicate compelling workforce stories that drive action.A commercial mindset, focused on delivering practical solutions that create business value.Experience working across multiple functions and disciplines to solve organisational challenges.Professional Strategic Workforce Planning training, accreditation or equivalent practical experience.Experience of Oracle Fusion and workforce planning technology would be advantageous.What we offer:We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.We never stand still, and we don't expect our people to either.Inclusion & DiversityAt British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.TPBN1_UKTJ

Location: London Borough of HounslowSalary: 72,399 - 86,544 per yearEmployment: Full timeCategory: EnvironmentalPosted: 2026-08-13Valid to: 2026-08-31Apply: https://lbhouli.webitrent.com/lbhouliwebrecruitment/wrd/run/ETREC107GF.open?VACANCYID=719774fTi4&WVID=64487200ZM&LANG=USAEmployer: London Borough of HounslowAbout us at HounslowWe’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and InclusionWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.Our BenefitsIf you join us, you’ll have access to a range of employee benefits. Read more about these here.About The RoleThis is an exciting opportunity to be part of our Regulatory Services team as Head of Regulatory Services.You will act as the Council’s professional lead for Regulatory Services, providing strategic leadership across a broad range of statutory and regulatory functions. As a key service within the Environmental Services directorate, you’ll lead and support teams to deliver high-quality, resident-focused services, ensuring the Council meets its statutory responsibilities while continuing to improve service quality, efficiency and outcomes for residents, businesses and partners.This role offers the opportunity to use your technical expertise, leadership skills and strategic judgement to influence how Regulatory Services develops, ensuring it remains responsive, professional and focused on delivering positive outcomes for Hounslow.About The Team You’ll Be Working InRegulatory Services plays a vital role in protecting residents, supporting businesses and ensuring compliance across the borough. The service brings together a wide range of statutory functions including licensing, trading standards, food safety, health and safety, regulatory enforcement, animal welfare, contaminated land and pest control.Reporting directly to the Director of Environmental Services, the Head of Regulatory Services, will be a member of the Directorate Leadership Team, working across services to improve outcomes for residents, break down organisational barriers and drive high-quality, efficient service delivery. You’ll work closely with senior leaders, elected members, partner agencies, residents, businesses and stakeholders to shape policy, strengthen compliance, develop effective partnerships and lead change across the service.Leading a team of specialist managers and professional officers, you will provide strategic direction, technical expertise and visible leadership across the service, to help ensure the Council meets its statutory responsibilities while continuously improving the way services are delivered.This is a collaborative, resident-focused team committed to innovation, continuous improvement and delivering positive outcomes for Hounslow residents and businesses.About YouIf the points below resonate with you, we’d love you to put in an application: • You’re a qualified, confident professional lead who can provide clear advice, expertise and direction at a senior level.• You can build trust with colleagues, elected members, partner organisations, residents and businesses.• You’re comfortable making decisions, leading change and supporting improvements across multi-function teams and services.• You’re accredited to one or more regulatory services in scope, organised and analytical, with the ability to interpret complex information and present it clearly to different audiences.• You take responsibility for your own continuous professional development and keep up to date with current thinking, legislation and best practice in your field.• You are committed to Hounslow’s values, equality, and can help create a positive, inclusive and resident-focused service.Read more about the work you’ll be doing in the Role Profile.When Interviews Will Be Held And Who To ContactThe key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact: Melanie Fontinelle, Acting Director Environmental ServicesEmail: Melanie.Fontinelle@hounslow.gov.ukTelephone: 07976877787Interviews for this job will be held during week commencing: 7th September 2026.

Head Of Facilities / Head of Estates & Facilities £85,000 - £95,000 + 10% Bonus + Company Car + Benefits. Field Based | South West London Build something exceptional.. What a fantastic opportunity this is. We're working with a privately owned, premium 30 site business that's growing rapidly and has built an outstanding reputation for creating beautiful customer environments, exceptional service and a culture that genuinely puts people first. Think Hospitality - but with a twist. This isn't corporate. There are no endless committees, layers of bureaucracy or decisions that take weeks to make. Instead, you'll join a highly successful but down-to-earth leadership team who will give you the autonomy, trust and support to build a best-in-class Facilities function and genuinely make the role your own. The business already has solid foundations in place. Things work. Standards are good. But "good" isn't good enough. They're looking for someone who thrives on raising standards, implementing new ideas, developing people and creating a culture where operational excellence simply becomes the norm. If you're the sort of person who walks into a building and instinctively spots ten things that could be improved, you're probably reading the right advert. The Opportunity This is a highly visible, field-based leadership role responsible for a growing estate of approximately 30 premium sites across South West London, with ambitious expansion plans already underway. You'll spend the majority of your week out on site, supporting your managers, coaching your teams, building relationships and driving consistently high standards across every location. This isn't a desk job. It's a role for someone who enjoys being visible, approachable and genuinely involved in the day-to-day operation. You'll inherit an experienced in-house team of circa 80 spanning Hard Services, Estates, Housekeeping, Logistics and Business Services, with responsibility for developing the function as the business continues to grow. One of your biggest challenges won't be fixing problems. It'll be building a high-performance culture where people take ownership, move quickly, embrace change and continually look for better ways of doing things. We're looking for someone who has... • Significant experience leading Facilities or Estates across a sizeable multi-site operation., • Managed in-house operational teams rather than simply overseeing outsourced FM contracts., • Successfully improved standards, systems and operational performance across multiple locations., • Led managers, developed teams and created a culture of accountability., • Experience within premium customer-facing environments such as hospitality, private healthcare, luxury care homes, independent education, Private Members Clubs, health & fitness or similar sectors. Essentially, environments where standards are high., • Strong commercial awareness with experience managing significant operational budgets., • The confidence to challenge, influence and implement change. This role probably isn't for everyone... It's aimed at the Facilities leader who's becoming frustrated with large corporate organisations where every decision takes weeks, innovation gets buried under process and managing suppliers has replaced leading people. It's for someone who still enjoys walking sites, building relationships, developing great teams and making a genuine difference to the environments people experience every day. It's for someone who wants to be trusted. Someone who wants autonomy. Someone who still has the fire in their belly to build something exceptional. Location - the clients estate sits squarely in South West London with only a small number of outliers. You must reside within sensible reach (no more than 1 hour) of this location. Why join? • Privately owned, ambitious and growing business., • Significant investment in the estate., • Genuine autonomy to shape the Facilities function., • Supportive, approachable leadership team., • Premium environments where standards genuinely matter., • Long-term career opportunity with a business continuing to expand. Package • £85,000 - £95,000 basic salary, • 10% annual bonus, • Company BMW, • Private healthcare, • Additional benefits package If you're looking for a role where you can genuinely influence the direction of a growing business rather than simply maintaining the status quo, we'd love to hear

Head of Tenancy Progression Location, Wimbledon, SW19 Salary, £37,000 to £45,000, depending on experience Hours, full time, office based five days a week The Opportunity A well regarded estate agency in Wimbledon is looking for an experienced tenancy progression professional to step up into a Head of department role. This is a genuine leadership position, taking ownership of the entire tenancy progression function and the team delivering it, rather than simply progressing your own caseload. You will set the standard for how tenancies move from offer to move in, build a process the whole team can work to, and act as the senior point of escalation when a tenancy needs a firmer hand or a difficult conversation with a landlord or tenant. The Role Leading and developing the tenancy progression team, including workload allocation, training and day to day performance management Owning the tenancy progression process end to end, from offer acceptance through referencing, right to rent checks, AML checks on landlords and tenants, and AST agreements, to move in Overseeing renewals, including rent negotiation, new AST agreements and associated invoicing Ensuring rent guarantee and insurance products are managed correctly across the portfolio Managing selective, additional and HMO licensing compliance across the managed stock Acting as the senior escalation point for complex tenancies, disputes and problem cases Working closely with the lettings and property management teams, and providing cover for property managers when needed Reporting on team performance, pipeline and compliance to senior management Keeping the team, and the wider business, up to speed with the Renters Rights Act 2026 and any further legislative change, and making sure processes are updated accordingly Building and maintaining strong relationships with landlords, tenants and referencing partners throughout About you Solid background in lettings and tenancy progression, ideally with some experience leading or mentoring others Strong working knowledge of tenancy legislation, including the Renters Rights Act 2026, and confident keeping a team compliant as the law evolves Excellent communication and negotiation skills, comfortable managing relationships with landlords, tenants and colleagues at every level High attention to detail and a methodical approach to compliance and documentation A calm, solutions focused approach under pressure Comfortable with technology and able to pick up new systems quickly A natural leader who enjoys developing people as much as progressing tenancies What's on offer Salary of £37,000 to £45,000, depending on experience A genuine step up into a Head of department role with real ownership Supportive, friendly team environment Career development within a well regarded, growing business How to apply If you would like to find out more about this role, please contact Sally at ProFind Property Recruitment. 0204 583 4941 07760 787026 sally@profindrecruitment.co.uk www.profindpropertyrecruitment.co.uk

ABOUT DELICE DE FRANCE: A trusted leader in high quality frozen bakery products, helping bring exceptional quality to customers across the UK. As part of our sales team, you'll build strong customer relationships, identify new business opportunities, and promote a range of over 700 bakery products. If you're passionate about sales, enjoy working in a fast-paced environment, and want to be part of a company that values ambition, teamwork, and career development, we'd love to hear from you. PURPOSE OF CHANNEL MANAGER JUNIOR: To manage national & key accounts in your allocated Channel / Sector. To engage, support & brief Channel Sales Managers & Sales Development Representatives on accounts that they cover at site level within your ledger. To create & provide all relevant information to ensure that the Customer Engagement team are fully briefed & able to execute the sales plan. Understand the Customers world. REPORTING AND KEY RELATIONSHIPS OF CHANNEL MANAGER JUNIOR: The Channel Manager will report to the Channel Lead (Controller or Senior) Key business contact in customer network: Buyers, Chefs, Supply Chain, Marketing, Finance, Sales, Operations. Target contacts: Buying Directors, NPD teams, Chefs, Associations. Internal teams: Channel Team, Business Insights, Finance Team, Ecommerce Team, Customer Engagement Team, Product Team, Marketing, Operations, Supply Chain, Technical & Quality Control, Chefs. DUTIES AND RESPONSIBILITIES OF A CHANNEL MANAGER JUNIOR: STRATEGY Own, develop & execute a LIVE strategic Sector plan work and review regularly with Line manager & Business Insights. Work with field sales to ensure the Sector plan is relevant & aligned collective collaboration is key. Deliver the agreed strategic plan by sector for the account portfolio you are responsible for, including the development & retention of existing business & new business opportunities. Provide a detailed period brief (templated) for any accounts that have Field coverage & / or Customer Engagement contact. Work with the Channel / Field Sales and Customer Engagement teams to design and implement tactical activity in your accounts to support your account plan aligned and agreed 3 months in advance. Deliver sales forecast and revenue, EBIT from assigned national or development accounts. Customer Contact Strategy Get inside your customers world to fully understand it & how DDF can best access & maximise the opportunity. Ensure pricing defensibility implemented & maintained across the account portfolio / channel. Share good & best practice across the Channel Team to ensure that all opportunities are Work collaboratively across the Sales function & Business Insights to ensure that all Channel / Sector opportunities & learnings are taken into consideration and applied through the Channel / Sector strategic plan. ACCOUNT MANAGEMENT Develop an Account Plan for Each Customer in line with the Company / Business Unit Plan to deliver Sales Value Target & MarginEBIT forecast and budget within each customer across your account portfolio. This plan is to develop into a JBP with key customers Aligned to Buys / Customers own KPIs (Easy to do business with). Devise, implement & execute a promotional plan which will include NPD, promotional offers and menu development & listings aligned to customers strategic direction / focus & development plans. Accountable for completion of written correspondence (contact reports 48hrs post call) regarding meetings, proposals, re-negotiations, presentations. File & documentation to be stored centrally (S:DRIVE). Ensure all customer communication is completed & actioned in a timely manner with account file updated post each meeting, site visit or electronic / phone communication. Pro-actively manage your account portfolio from a credit perspective to ensure that disputes, queries etc, are promptly resolved, aged debt is kept to the minimum and maximum sites are available to trade at all times. Manage your accounts payment terms to the benefit of DDF, strive for 30 days EOM and adherence to those terms. Identify & implement ways in which to service customers that will deliver incremental profit; RTM strategy, product mix, electronic trading, Field / Customer Engagement Team support etc. Quarterly review of account profitability through latest business case mechanic by SKU with all terms included. On a quarterly basis present your business plan for your account portfolio to the senior sales management team supported by quarterly account profitability review. Create an account contact matrix for your portfolio detailing all required meetings by account along with the required frequency. In addition site visits to be completed on a monthly basis to ensure a full understanding of your customers business & relevance of any proposed listings / activities. Matrix & plan to be signed off & reviewed regularly by Channel Lead. Regular review of contracts, where terms are in place they must have a dated contract to support. Any contracts up for renewal must be submitted through business case & only approved business cases and agreed contract terms are to be implemented, documented and field with Business Insights. Work closely with Supply Chain to ensure OTIF delivery - provide regular forecasts of key SKUs for key customers. Implement Price Increase within briefed timelines & in full. Brief product specification changes to relevant customers as provided by Technical & Quality Control. Manage product assortments attached to your accounts. Ensure that on restricted assortments, alternative products are available to support on-going supply for any OOS or delists. Ensure customers are fully briefed on delists in a timely manner & that alternative SKUs are secured. Deliver ROI on any equipment placements within your accounts, where a site or account falls below required ROI levels you are required to take action to resolve. Focused plan on forecast management with reference to seasonality etc. Development and retention of existing business and new business opportunities. Sector specific Accountable to ensure customers and their units are on the correct pricing levels as agreed to avoid any credits and proactively manage credit risk customers. (Linked to finance to ensure accounts run smoothly). Finance engagement - Constantly review margins / EBITbeing achieved versus targets, reduce/manage credit risk customers, ensure pricing on file is correct at each customer level to avoid unnecessary credits, and look for ways in which to service customers which will deliver incremental profit; through an RTM strategy, customer product mix, electronic trading, Field / Customer Engagement Team support, central distribution. FINANCIAL RESPONSIBILITY The individual will have responsibility for managing a min of £5m+ sales value across a range of customers and the appropriate margin target assigned to those customers. Accountable for financial 1-2-1 account management with Head of Business Insights / Business Insights Business Partner monthly. Price increase management Review all options for price increase with customers annually, or as requested. Reporting performance and proposing range rationalisation / margin enhancement at all levels by product management. Challenges oneself to fully understand ROI & Customer P&Ls Able to present these at Exec level to the key stakeholders. DESCISION MAKING LEVEL/ COMPLEXITY Strategic Planning understand the bigger picture. Taking a holistic view and setting clear direction to the route to be taken to deliver your plan. The individual will be required to lead & manage financial proposals together to win, retain and/or re-negotiate existing/new customers. Manage all areas of What if Investment, ROI, Promotions, Contracts, Key influencers. NPD Management Clear thinking in the deletion / origination of NPD. PEOPLE MANAGEMENT RESPONSIBILITY Not Applicable as part of this role. BENEFITS OF A CHANNEL MANAGER JUNIOR: Competitive Company Pension Scheme Company Life Assurance for added peace of mind Company Car or Car Allowance Free On-Site Parking Employee Referral Scheme Long Service Recognition & Awards Generous 50% Staff Discount on Company Products Eyecare Voucher Scheme Employee Assistance Programme (EAP) including: 24/7 confidential support line Access to our Wellbeing App, offering health and wellbeing resources, exclusive discounts, and employee perks SKILLS & EXPERIENCE OF A CHANNEL MANAGER JUNIOR: Ideally degree educated (Business discipline). Experience of National Account Management (ideally in a food related business). Sales experience & Sales Skill. Team Player. Dynamic Go Getter Highly Motivated. Good Communicator. Strategic Thinker, Active Doer. Flexible & Nimble to Change. Strong negotiation skills and the ability to influence & present at all levels. Highly developed Presentation skills. Clear confident communication skills both verbal and written. Highly developed numerical skills, complete P&L understanding to Senior Management level. General interest in people. Demonstrable drive and enthusiasm. Highly mobile as role will require significant travel across the UK. KEY MEASURES OF A CHANNEL MANAGER JUNIOR: Business Strategy & Customer Plans- Live Monthly - KPI Performance Tracker. Key Customer / End user Contact strategy Managing the chain and key decision makers. Sales Reporting Tools Daily Sales Reporting Sales & Margins Actuals v Targets. Total accountability / Management LTA/Settlement Discount Measures in line with contractual obligations. Development Of Development / Marketing Plan in line with contracts, and or use of marketing promotional plans. Account Plan objectives set versus achievements. This role would suit someone with experience in National Account Management, Channel Management, Key Account Management, Business Development, Food Service, Retail and/ or FMCG Sales. TPBN1_UKTJ

55,000 - 63,000 per annum dependent on experience Controls Testing Manager 6 Month FTC 55 - 63,000 per annum London/Folkestone Hybrid We are seeking a motivated and technically strong Internal Controls manager, with experience in controls testing and supporting Risk and Control Self-Assessment (RCSA), to join our growing FTSE 250 business for a six-month fixed term contract. This is a fantastic opportunity for someone who enjoys working in a dynamic environment to set up and contribute to a project that is focused on the enhancement of the operation of the internal control framework across Saga Services Limited (SSL) Reporting to the Head of Risk, you will work closely with the Insurance CFO and operating within the first line of defence. You will set up and run a project that will enhance the internal controls across SSL financial, operational, and compliance control environment. You will assist with the implementation and ongoing monitoring of SSL internal control framework that is appropriate for the risk environment of the business. The primary focus will be on setting up and running a project to testing material and key controls, providing assurance over the design and operating effectiveness of those controls across key functions: Marketing, Product and Partnership, Operations, Finance, Technology, Change, Risk and Compliance. This role will work alongside stakeholders in the business as well as engaging with senior leaders and Risk SMEs to implement and document the new controls standard. You will support executive management by providing insight on the effectiveness of SSL control environment overall and by function ensuring alignment with external regulatory expectations and Saga Group governance standards. This will be achieved by working with the group risk function to ensure that SSL is aligned on the standards and level of documentation expected. We work in a hybrid way at Saga, both at home and in the office. This role requires you to be working across our London and Folkestone office at least twice a week, allowing us to collaborate and share success as a business. Role Responsibility As our Control Testing Manager you will be responsible for setting up and implementing the control framework approach by working with control owners and senior leadership across Sagas Insurance business. Other accountabilities will include: - Training the first line risk and control owners on their accountabilities and standards expected - Working with all functions control owners and control managers to: - Conduct design effectiveness reviews of controls in line with control objective, create/review process maps, and work with the business and SMEs to complete design testing, document test result to resolve control design failures and monitor remediation plans. - Perform operating effectiveness testing of controls, provide outcomes and recommendations, and work with the business to address root causes of control deficiencies and track remediation plans. - Provide guidance and best practice advice to control owners on remediation activities and internal control improvements. - Supporting the business with their Risk and Control Self Assessments and help support maturity and improvement of the process application. - Leading in the development of control indicators and measures to assess control effectiveness. - Working with the business to develop continuous monitoring practices and using data analytics to assess control effectiveness. - Helping the business in understanding and applying how the new UK Corporate Governance Code requirements affect processes and controls. - Leading the preparation of management information and compiling control assessment findings and recommendations for reporting to Executive and Board Committees with the Head of Risk and CFO. The Ideal Candidate It is essential that you have strong experience in Internal Controls, Risk Management, SOX, Operational Risk or Internal Audit. Ideally you will come with experience from within the Insurance industry, and the regulatory environment knowledge. Other skills and experience include: Strong understanding of control design and operating effectiveness assessments Experience developing testing methodologies and quality assurance processes Experience presenting to senior leadership and governance committees Experience of working with implementing GRC systems Experience using data analytics for control testing Knowledge of automated controls and IT General Controls (ITGCs)Internal Control approaches such as COSO Control Design Assessments Operating Effectiveness Testing Sampling Methodologies Root Cause Analysis Issue Management Working with a control tool / spreadsheets for recording Experience using data analytics for control testing Knowledge of automated controls and IT General Controls (ITGCs) Audit / finance / IT control methodologies Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: - 25 days holiday + bank holidays - Option to purchase additional leave - 5 extra days - Pension scheme matched up to 10% - Company performance related annual bonus - Up to 5% - Life assurance policy on joining us, 4 x salary - Wellbeing programme - Colleague discounts including family discounts on cruises, holidays and insurance - Range of reductions and offers from leading retailers, travel groups and entertainment companies - Enhanced maternity and paternity leave - Grandparents leave - Income protection - Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3543

We are growing! This is a great opportunity for an employment lawyer as a Senior Legal Counsel within Skys in house HR Legal team. We seek a motivated, collaborative and commercially minded lawyer who is able to support across the full breadth of employment law issues, primarily in UK & Ireland but with scope across Skys footprint in other jurisdictions. The role will offer a wide variety of cutting-edge work and provide first-class opportunities for development and growth, both within the team and more broadly across the department and the Sky Group. Our team is part of the Sky Legal team with around 200 UK based lawyers. Sky is fast paced and challenging, but its also a people first business with friendly, amazing colleagues and real opportunities to grow your career. You will have the opportunity to experience a wide range of work for multiple clients and stakeholders across the Sky Group. The variety of work is unique in the UK ranging across the entire TMT sector from market leading Sports and News issues, to Sky Studios productions, to our key volume areas including our engineers, retail and contact centre populations. This is an exciting time to join the HR Legal team. Our business is increasingly focused on large and strategic projects, and HR Legal are a growing team with a key seat at the table in guiding and delivering this change. Sky has recently made significant announcements around its future, and you will play a major part in shaping that. The role will report into Stephen Hall, Head Counsel of the HR Legal team based in our West London offices. What youll do Provide clear, commercial and practical advice to HR, business leaders and internal lawyers regarding the full range of contentious and non-contentious employment law issues primarily in UK&I but with an international scope. Support HR and the business to deliver Skys ambitious transformation and M&A programme, working on and driving key strategic projects and other commercial priorities. Exposure to senior leadership providing timely, concise and effective advice on key HR projects and risks - with accountability for providing creative and risk-based solutions, and driving positive outcomes. Opportunity to work both independently and as a team - building effective relationships with HR and legal colleagues and the wider Sky businesses (including Sky Group and NBC Universal). Coach and develop other team members within the HR Legal team and broader Sky Legal team including supervising our Paralegals who conduct our employment tribunal litigation in house. Retain, instruct and manage the work of outside counsel in a manner which promotes efficiency and cost-effectiveness What youll bring Essential criteria: Extensive experience in UK employment law issues within a highly regarded law firm or equivalent in-house Experience of managing i) large scale restructuring and M&A projects, ii) reputational management issues, and ii) trade union issues Ability to effectively supervise on tribunal claims Commerciality Ability to cut through complexity and provide creative, practical and risk based solutions Exceptional communication skills Ability to clearly and effectively communicate advice to and manage a complex network of senior stakeholders Independent and pro-active Ability to give legal advice quickly and independently, escalating at the appropriate time and driving matters forward Great team player Strong interpersonal skills and the ability to build rapport and establish trust and business partnering at all levels Growth Optimistic, open minded and willing to support others in their development. Desirable skills and experience: In house experience Exposure to Telecommunications, Media, Technology, and/or Entertainment industries Experience of working with external and overseas counsel Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Heres a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How youll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, theres plenty of space to see your big ideas come to life. Here youll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.?Plus, theres free onsite parking available for cars, motorbikes and bicycles. Who we are Were Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means youll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. Were an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, well ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search #LifeAtSky on social media. TPBN1_UKTJ

As Head of Finance & Transformation, you will lead a team of four and take ownership of the finance function while driving a significant programme of change across systems, processes and reporting. Having recently secured several significant , the business is investing heavily in its finance functio

ABOUT DELICE DE FRANCE: A trusted leader in high quality frozen bakery products, helping bring exceptional quality to customers across the UK. As part of our sales team, youll build strong customer relationships, identify new business opportunities, and promote a range of over 700 bakery products. If youre passionate about sales, enjoy working in a fast-paced environment, and want to be part of a company that values ambition, teamwork, and career development, wed love to hear from you. PURPOSE OF CHANNEL MANAGER: To manage national & key accounts in your allocated Channel / Sector. To engage, support & brief Channel Sales Managers & Sales Development Representatives on accounts that they cover at site level within your ledger. To create & provide all relevant information to ensure that the Customer Engagement team are fully briefed & able to execute the sales plan. Understand the Customers world. REPORTING AND KEY RELATIONSHIPS OF A CHANNEL MANAGER: The Channel Manager will report to the Channel Lead (Controller or Senior). Key business contact in customer network: Buyers, Chefs, Supply Chain, Marketing, Finance, Sales, Operations. Target contacts: Buying Directors, NPD teams, Chefs, Associations. Internal teams: Channel Team, Business Insights, Finance Team, Ecommerce Team, Customer Engagement Team, Product Team, Marketing, Operations, Supply Chain, Technical & Quality Control, Chefs. DUTIES AND RESPONSIBILITIES OF A CHANNEL MANAGER: STRATEGY Own, develop & execute a LIVE strategic Sector plan work and review regularly with Line manager & Business Insights. Work with field sales to ensure the Sector plan is relevant & aligned collective collaboration is key. Deliver the agreed strategic plan by sector for the account portfolio you are responsible for, including the development & retention of existing business & new business opportunities. Provide a detailed period brief (templated) for any accounts that have Field coverage & / or Customer Engagement contact. Work with the Channel / Field Sales and Customer Engagement teams to design and implement tactical activity in your accounts to support your account plan aligned and agreed 3 months in advance. Deliver sales forecast and revenue, EBIT from assigned national or development accounts. Customer Contact Strategy Get inside your customers world to fully understand it & how DDF can best access & maximise the opportunity. Ensure pricing defensibility implemented & maintained across the account portfolio / channel. Share good & best practice across the Channel Team to ensure that all opportunities are maximised. Work collaboratively across the Sales function & Business Insights to ensure that all Channel / Sector opportunities & learnings are taken into consideration and applied through the Channel / Sector strategic plan. ACCOUNT MANAGEMENT Develop an Account Plan for Each Customer in line with the Company / Business Unit Plan to deliver Sales Value Target & Margin EBIT forecast and budget within each customer across your account portfolio. This plan is to develop into a JBP with key customers Aligned to Buys / Customers own KPIs (Easy to do business with). Devise, implement & execute a promotional plan which will include NPD, promotional offers and menu development & listings aligned to customers strategic direction / focus & development plans. Accountable for completion of written correspondence (contact reports 48hrs post call) regarding meetings, proposals, re-negotiations, presentations. File & documentation to be stored centrally (S:DRIVE). Ensure all customer communication is completed & actioned in a timely manner with account file updated post each meeting, site visit or electronic / phone communication. Pro-actively manage your account portfolio from a credit perspective to ensure that disputes, queries etc, are promptly resolved, aged debt is kept to the minimum and maximum sites are available to trade at all times. Manage your accounts payment terms to the benefit of DDF, strive for 30 days EOM and adherence to those terms. Identify & implement ways in which to service customers that will deliver incremental profit; RTM strategy, product mix, electronic trading, Field / Customer Engagement Team support etc. Quarterly review of account profitability through latest business case mechanic by SKU with all terms included. On a quarterly basis present your business plan for your account portfolio to the senior sales management team supported by quarterly account profitability review. Create an account contact matrix for your portfolio detailing all required meetings by account along with the required frequency. In addition site visits to be completed on a monthly basis to ensure a full understanding of your customers business & relevance of any proposed listings / activities. Matrix & plan to be signed off & reviewed regularly by Channel Lead. Regular review of contracts, where terms are in place they must have a dated contract to support. Any contracts up for renewal must be submitted through business case & only approved business cases and agreed contract terms are to be implemented, documented and field with Business Insights. Work closely with Supply Chain to ensure OTIF delivery - provide regular forecasts of key SKUs for key customers. Implement Price Increase within briefed timelines & in full. Brief product specification changes to relevant customers as provided by Technical & Quality Control. Manage product assortments attached to your accounts. Ensure that on restricted assortments, alternative products are available to support on-going supply for any OOS or delists. Ensure customers are fully briefed on delists in a timely manner & that alternative SKUs are secured. Deliver ROI on any equipment placements within your accounts, where a site or account falls below required ROI levels you are required to take action to resolve. Focused plan on forecast management with reference to seasonality etc. Development and retention of existing business and new business opportunities. Sector specific range creation. Accountable to ensure customers and their units are on the correct pricing levels as agreed to avoid any credits and proactively manage credit risk customers. (Linked to finance to ensure accounts run smoothly). Finance engagement - Constantly review margins / EBIT being achieved versus targets, reduce/manage credit risk customers, ensure pricing on file is correct at each customer level to avoid unnecessary credits, and look for ways in which to service customers which will deliver incremental profit; through an RTM strategy, customer product mix, electronic trading, Field / Customer Engagement Team support, central distribution. FINANCIAL RESPONSIBILITY The individual will have responsibility for managing a min of £5m sales value across a range of customers and the appropriate margin target assigned to those customers. Accountable for financial 1-2-1 account management with Head of Business Insights / Business Insights Business Partner monthly. Price increase management Review all options for price increase with customers annually, or as requested. Reporting performance and proposing range rationalisation / margin enhancement at all levels by product management. Challenges oneself to fully understand ROI & Customer P&Ls Able to present these at Exec level to the key stakeholders. DECISION MAKING LEVEL/COMPLEXITY Strategic Planning understand the bigger picture. Taking a holistic view and setting clear direction to the route to be taken to deliver your plan. The individual will be required to lead & manage financial proposals together to win, retain and/or re-negotiate existing/new customers. Manage all areas of What if Investment, ROI, Promotions, Contracts, Key influencers. NPD Management Clear thinking in the deletion / origination of NPD. PEOPLE MANAGEMENT RESPONSBIBILITY Yes BENEFITS OF A CHANNEL MANAGER: Competitive Company Pension Scheme Company Life Assurance for added peace of mind Company Car or Car Allowance Free On-Site Parking Employee Referral Scheme Long Service Recognition & Awards Generous 50% Staff Discount on Company Products Eyecare Voucher Scheme Employee Assistance Programme (EAP) including: 24/7 confidential support line Access to our Wellbeing App, offering health and wellbeing resources, exclusive discounts, and employee perks SKILLS & EXPERIENCE Ideally degree educated (Business discipline). Experience of National Account Management (ideally in a food related business). Sales experience & Sales Skill. Team Player. Dynamic Go Getter Highly Motivated. Good Communicator. Strategic Thinker, Active Doer. Flexible & Nimble to Change. Strong negotiation skills and the ability to influence & present at all levels. Highly developed Presentation skills. Clear confident communication skills both verbal and written. Highly developed numerical skills, complete P&L understanding to Senior Management level. General interest in people. Demonstrable drive and enthusiasm. Highly mobile as role will require significant travel across the UK. KEY MEASURES Business Strategy & Customer Plans- Live Monthly - KPI Performance Tracker. Key Customer / End user Contact strategy Managing the chain and key decision makers. Sales Reporting Tools Daily Sales Reporting Sales & Margins Actuals v Targets. Total accountability / Management LTA/Settlement Discount Measures in line with contractual obligations. Development Of Development / Marketing Plan in line with contracts, and or use of marketing promotional plans. Account Plan objectives set versus achievements. This role would suit someone with experience in National Account Management, Channel Management, Key Account Management, Business Development, Food Service, Retail and/ or FMCG Sales.

An established main contractor is looking for an experienced Senior Quantity Surveyor to take full commercial responsibility for a major office-to-residential conversion project in West London. This is a key leadership position for a commercially astute Senior Quantity Surveyor who can oversee all project costs and financial matters. Acting as the senior commercial lead, the successful Senior Quantity Surveyor will manage the project from pre-construction through to final account, ensuring the residential development is delivered within budget while protecting the contractor’s commercial interests. The project involves the conversion of an existing office building into high-quality residential apartments, so previous experience delivering residential developments, refurbishment projects or office-to-residential conversions would be highly advantageous. Senior Quantity Surveyor Responsibilities As the project’s Senior Quantity Surveyor, you will be responsible for: • Taking overall control of all project costs, financial reporting and commercial performance, • Managing the full commercial delivery of the residential conversion project, • Preparing budgets, cost plans, forecasts and monthly financial reports, • Managing procurement and appointing subcontractors, • Producing and administering subcontractor packages, • Managing valuations, variations and change control, • Monitoring costs against the project budget, • Managing subcontractor payments and final accounts, • Identifying commercial risks and opportunities, • Working closely with the Project Manager and construction team, • Reporting directly to the Commercial Director, • Ensuring the residential project achieves its commercial and financial targets, • Leading all commercial negotiations throughout the development, • Taking full responsibility for the project through to final account Senior Quantity Surveyor Requirements The ideal Senior Quantity Surveyor will have: • Proven experience working as a Senior Quantity Surveyor for a main contractor, • Strong experience delivering residential construction projects, • Experience with office-to-residential conversions, refurbishment schemes or complex residential developments, • The ability to act as the senior commercial lead on a project, • Excellent knowledge of construction contracts and commercial management, • Strong procurement, cost-control and financial-reporting skills, • Experience managing subcontractors from appointment through to final account, • The confidence to take ownership of all costs and financial matters, • Excellent communication, negotiation and leadership skills, • A relevant qualification in Quantity Surveying or Commercial Management The Opportunity This is an excellent opportunity for a commercially strong Senior Quantity Surveyor to become the senior head of all costs and financials on a significant residential conversion in West London. The position would suit a Senior Quantity Surveyor who enjoys taking full ownership of a project and wants to play a leading role in the successful delivery of a high-quality residential development. If you are a Senior Quantity Surveyor with strong main-contractor and residential experience, please apply with your latest CV for further information

Hays HR is delighted to be partnering with a large, high-performing organisation to recruit a Head of Organisational Development & Culture in West London. This is a newly created leadership opportunity, offering the chance to shape organisational culture, workforce capability and employee experience as part of an ambitious long-term people strategy. Employing a large and diverse workforce across multiple locations, our client is committed to becoming an employer of choice and creating an outstanding working environment where colleagues can thrive. Reporting to a senior People leader and working closely with executive stakeholders, you will provide strategic leadership across organisational development, culture transformation, leadership development and employee engagement. Key Responsibilities Lead the development and delivery of a long-term workforce and organisational development strategy. Conduct workforce capability and skills reviews, identifying future talent and development needs. Design and implement a comprehensive CPD framework, including digital and blended learning solutions. Develop and launch a scalable leadership development programme for current and future leaders. Drive organisation-wide culture change initiatives aligned to employee experience and organisational performance objectives. Partner with senior leaders to enhance engagement, wellbeing, attendance, retention and organisational effectiveness. Lead and support specialist Organisational Development and Employee Experience teams. Produce high-quality business cases, reports and recommendations for executive and board-level audiences.About YouWe are seeking an experienced and credible OD professional with a proven track record of leading large-scale organisational development initiatives within complex environments.You will be able to demonstrate: Significant senior-level experience in organisational development, learning and development, employee engagement and culture transformation. Experience designing and delivering leadership development and workforce capability programmes. A strong understanding of organisational culture and behavioural change methodologies. Proven success influencing senior stakeholders and driving strategic change initiatives. Experience leading employee engagement programmes, analysing insights and delivering measurable improvements. Strong people leadership skills with the ability to manage multiple priorities and complex projects. Educated to degree level or equivalent professional standing, with a track record of continuing professional development Chartered CIPD membership and/or a CIPD Level 7 Advanced Diploma in Strategic People Management or Strategic Learning and Development, or an equivalent professional qualification. A coaching, organisational development or learning-design qualification The Offer Salary of £53000 to £60,000 per annum (Potential market supplement for exceptional candidates) Generous annual leave entitlement of 37 days plus bank holidays and additional closure days. Excellent pension scheme. Employee wellbeing platform and Employee Assistance Programme. Staff discount schemes. Free parking across sites. Ongoing professional development opportunities. While the role will have flexibility, it will be based across 4 sites throughout West London/Middlesex and, as such, the majority of time will be on one of the sites. Hybrid requirements can be discussed but expectations of site presence. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

M&E Project Supervisors required x 3 – West London and North West London sites Each Site is seeking a dedicated Project Supervisor to support their M&E / FM Project Managers Working within a hugely successful Healthcare Maintenance Contract, the Projects Division is growing exponentially and as such they have created an additional layer of Project Supervisors to assist with the many projects. You may have M&E Supervisory experience and wish to transfer into a Project Management career, which could be ideal. Or perhaps you’re already a Project Supervisor looking for a side move which can offer a more structured career. Purpose Of The Job Overall responsibility for delivery of multiple projects across a client portfolio or business unit portfolio of contracts including full site responsibility/ownership, health and safety, day to day management on site of all contractors and on time delivery. Communicate to Head of Projects/Senior Project Manager/Project Manager and customers the deliverables, dependencies and risks as each project progresses. Key Responsibilities 1. Delivery of projects in line with QHSE regulations and standards., 2. Identify and generate projects or variations., 3. Manage key deliverables on project., 4. Develop strong relationships with key customers., 5. Work with contract teams regards safe delivery and handover., 6. Manage projects fully compliant with projects playbook., 7. Manage day to day site activity., 8. Manage change control process, 9. Manage reporting and client communications on live projects., 10. Ensure project are managed and delivered in line with commercial terms., 11. Manage contractors in order to achieve programme in a safe manner. Accountabilities • Accountability to the Head of Projects/Project Manager/Senior Project Managers., • Manage and deliver project safely and in line with regulatory and business requirements., • Manage and deliver principal projects as per programme, • Manage meetings and reporting Person Specification Education • Recognised technical qualification in Construction, Mechanical or Electrical or similar Training • APM (desirable), • CDM regulations training, • SMSTS certified, • Nebosh (desirable), • CSCS black card holder, • IOSH (desirable) Experience • Minimum of 5 years proven Supervisory experience in an M&E, FM, construction, or critical environment, • Demonstrable evidence of having managed a team Interviewing now. Looking to appoint ASAP

Our client, a leading Education provider in North West London is now seeking a Head of Organisational Development and Culture to lead a strategic transformation across the organisation. This permanent role offers a salary in the range of £53,000 to £60,000 pa and sits at a pivotal moment for the organisation. The successful candidate will design and deliver a coherent organisational development framework that builds leadership strength, transforms culture, and ensures the organisation's workforce is ready to deliver high-quality teaching and learning outcomes aligned with inspection frameworks and funding requirements. As Head of Organisational Development and Culture your role will include: Leading culture transformation and workforce capability programmes across a multi-site organisation, with measurable impact on engagement, retention and performance Designing and mobilising a scalable leadership development framework and future looking workforce strategy, translating strategic ambition into deliverable programmes Driving employee experience and engagement initiatives, including survey design, insight reporting and intervention measurement, working at pace with the Executive Management Team To be considered you will require: Significant senior-level experience in learning and organisational development, culture change or employee experience, with a proven track record of translating strategy into implemented programmes Demonstrated expertise in designing, procuring and delivering leadership development and workforce capability programmes for senior cohorts, including blended and digital learning approaches Experience leading culture-change and behavioural-development programmes in complex organisations, with evidence of influencing senior leaders and staff representatives Knowledge of apprenticeship funding and the Growth and Skills Levy, with the ability to assess how funding can be applied to learning, capability and talent-pipeline priorities in an education or employer-led learning context Proven capability in leading and managing people, delivering complex programmes at pace, and producing Board and Executive Management Team-ready papers, business cases and options analysis Degree-level qualification or equivalent professional standing, with evidence of continuing professional development Coaching, organisational development or learning-design qualification Up-to-date knowledge of contemporary learning and organisational development practice, with the ability to apply it within an education context Please note. The postholder will be required to work across multiple locations in the West London/North West London area. Hybrid working can be considered by agreement; however, the majority of working time is expected to be at the abovementioned sites

The Bukola Group is partnering with a large, established organisation to appoint an experienced Head of HR into a key leadership position. This is a highly visible role leading the people agenda across a complex, unionised workforce. Reporting into the Executive Leadership Team, you will provide strategic and operational HR leadership, ensuring the delivery of a commercially focused people strategy while maintaining strong employee and industrial relations frameworks. The successful candidate will bring significant experience operating within a unionised environment and will be confident leading on complex employee relations matters, organisational change, and trade union engagement. The Role As Head of HR, you will lead the HR function, partnering with senior leaders to deliver people initiatives that support organisational performance, workforce engagement, and business objectives. You will be responsible for driving a proactive HR agenda while ensuring the organisation maintains effective employee relations practices and positive relationships with recognised trade unions. Key responsibilities include: Leading the HR function and providing strategic direction across all people-related activities Acting as the senior HR advisor to executive and operational leadership teams Developing and implementing HR strategies aligned to organisational objectives Leading employee relations and industrial relations activity across the organisation Building and maintaining effective relationships with trade union representatives and employee forums Providing oversight and guidance on complex and high-risk employee relations matters Leading organisational change programmes, restructures, workforce planning initiatives, and consultation processes Ensuring compliance with employment legislation and HR best practice Developing management capability through coaching, guidance, and leadership development initiatives Driving employee engagement, performance, talent, succession, and workforce development strategies Using people data and insights to identify risks, opportunities, and areas for improvement You will be a commercially minded HR leader with extensive experience operating within a complex, unionised environment. You will bring: Proven experience in a senior HR leadership role, such as Head of HR, or HR Director level Significant experience leading HR within a heavily unionised workforce environment Strong employee relations and industrial relations expertise, including engagement with recognised trade unions, redundancy work, and employment tribunals Experience leading organisational change, consultation, and workforce transformation programmes Excellent knowledge of UK employment law and its practical application A track record of influencing and partnering with senior leadership teams Strong leadership, coaching, and stakeholder management skills Experience managing and developing HR teams CIPD Level 7 or equivalent professional qualification What's on Offer Opportunity to lead and shape the people agenda within a large and complex organisation Significant exposure to senior leadership and strategic decision-making A broad and impactful remit covering both operational and strategic HR activity The chance to influence organisational culture, employee engagement, and workforce effectiveness Essential Requirement You must demonstrate substantial experience leading HR within a unionised environment, with a strong track record in employee relations, industrial relations, and trade union engagement

Interim Head of Education Planning West London | £600-£700 per day | Hybrid Working We are recruiting for an experienced Interim Head of Education Planning for a Local authority in West London, leading a key portfolio across School Organisation, Public Consultation and School Place Planning. Key Responsibilities Lead strategic School Organisation and Place Planning across the borough. Lead complex public and statutory consultation processes. Manage school organisation proposals including expansions, amalgamations, PAN reductions and changes to provision. Lead mainstream and SEND sufficiency planning. Use pupil forecasting and demographic data to inform future provision. Work closely with schools, communities, the DfE, senior officers and elected members. Provide strategic advice and reports for Cabinet, Scrutiny and senior leadership. Support education estate, resource and financial planning.About You We are particularly interested in candidates with: Senior-level local authority School Organisation / Place Planning experience. Strong experience of public and statutory consultation. Experience managing politically sensitive school organisation change. Excellent stakeholder and elected member engagement skills. Knowledge of education sufficiency, pupil forecasting and relevant statutory requirements. If you are interested in this role, click the apply button or contact Richard on (phone number removed) or for more information

Head Baker Location: West London Salary: £45,000 per annum Hours: 45 hours per week, over 5 days Change Hospitality is delighted to be partnering with an established, artisan bakery in West London to recruit an experienced Head Baker . This is an exciting opportunity to lead a talented bakery team within a business renowned for producing exceptional handcrafted breads, viennoiserie, and baked goods using high-quality ingredients and traditional methods. We're looking for a passionate baker who thrives in a hands-on leadership role and is committed to maintaining the highest standards of quality, consistency, and craftsmanship. The Role As Head Baker, you will take ownership of the day-to-day bakery operation, leading from the front while ensuring production runs smoothly and efficiently. You will be responsible for managing the team, maintaining quality standards, and driving continuous improvement across the bakery. Key Responsibilities Lead and motivate the bakery team, creating a positive and productive working environment. Oversee daily production to ensure all products are delivered on time and to the highest standard. Maintain exceptional quality control across all breads, pastries, and bakery products. Manage stock levels, ordering, and minimise waste. Ensure full compliance with food safety, hygiene, and health & safety standards. Train, mentor, and develop junior bakers. Work closely with senior management to improve processes and support menu development where required. Monitor labour and production efficiencies while maintaining artisan quality. About You Previous experience as a Head Baker or Senior Baker in an artisan bakery. Strong knowledge of sourdough, artisan breads, laminated pastries, and fermentation techniques. A natural leader with excellent organisational and communication skills. Passionate about producing exceptional bakery products. Calm under pressure with excellent time management. A hands-on approach and willingness to lead by example. Level 2 Food Hygiene certification (or equivalent) is desirable. What's on Offer Salary of £45,000 per annum . 45-hour working week over 5 days. The opportunity to join a well-established, quality-driven artisan bakery. A supportive and collaborative working environment. Career progression within a growing business. If you're an experienced artisan baker ready to take the next step in your career, we'd love to hear from you. We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence. TPBN1_UKCT

Administrator - HMP Wormwood Scrubs Location: Shepherd’s Bush Salary: £27,000 per annum Vacancy Type: Permanent, Full Time Closing Date: 11th of September 2026 We’re looking for an organised, proactive Administrator to join our Substance Misuse Team (SMS) at HMP Wormwood Scrubs on a full-time basis, working 35 hours per week. This is a key role within a service delivering psychosocial interventions and accredited treatment programmes for people in prison affected by drug and alcohol misuse. You’ll play a central part in keeping the service running smoothly from managing data, records and reporting, to coordinating communications, supporting programme administration and helping the team meet key performance targets. If you’re highly organised, confident working with data and systems, and able to build strong working relationships across teams, we’d love to hear from you. What you’ll be doing Providing day-to-day administrative support to the Substance Misuse Team Maintaining accurate data, records and monitoring information across internal systems Supporting reporting, performance monitoring and monthly statistics Coordinating programme attendance, invite letters and participant records Taking minutes in meetings and supporting wider team communications Managing incoming calls, post, stationery and general office processes Liaising with prison departments, clinical partners and Head Office Helping ensure confidentiality, information governance and compliance standards are always upheld What we’re looking for Strong administration and organisational skills Excellent attention to detail, particularly when handling data and records Confidence using Microsoft Excel, Word and Outlook Experience working with databases and case management systems Strong communication skills and a professional, approachable manner Ability to manage competing priorities and work using your own initiative A team player who can build effective relationships across services and partner agencies Additional information This role is based on site at HMP Wormwood Scrubs as part of a wider London regional administrative team supporting services across Heathrow IRC, HMP Brixton and HMP Wormwood Scrubs. There may be occasional travel to other sites where service needs require additional support. If you’re looking for a role where your administration skills can make a real difference to people’s lives, we’d love to hear from you. All prison-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 5 months to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities BHSF Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application

Neighbourhood and Tenancy Services Manager Location: London Pay Rate: Circa £300 per day Contract: Interim / Ongoing Working Pattern: Monday to Friday, fully on-site An excellent opportunity has arisen for an experienced Neighbourhoods & Tenancy Services Manager to join, a high-performing local authority recently awarded the highest available consumer grade of C1 by the Regulator of Social Housing. This is a key leadership position within the Housing Directorate, responsible for managing a newly formed team of 5X Neighbourhood & Community Officers and one Neighbourhood & Community Coordinator. The team will oversee the delivery of housing and neighbourhood services to approximately 3,000 residents, within a wider housing portfolio of around 15,000 tenanted homes. The Role As Neighbourhoods Manager, you will provide strategic and operational leadership to ensure the delivery of a high-quality, resident-focused tenancy and neighbourhood management service. You will lead a team responsible for supporting residents to live in safe, sustainable and thriving communities, while ensuring that housing services meet regulatory, operational and customer service standards. Key responsibilities will include: Leading the delivery of tenancy and neighbourhood management services. Managing and improving performance through clear KPIs, targets, reporting and recovery plans. Overseeing antisocial behaviour, tenancy enforcement, estate management and complex tenancy cases. Ensuring fire safety and housing management actions arising from risk assessments are completed within required timescales. Managing voids, allocations, viewings, sign-ups and rehousing activity to meet operational targets. Developing and delivering estate inspections, home visits and resident engagement programmes. Supporting the team to identify and resolve tenancy breaches, illegal occupancy and issues affecting vulnerable residents. Providing management oversight of complex cases, ensuring legal advice and enforcement action progresses appropriately. Driving service improvement, innovation, digital transformation and modern ways of working. Preparing the service for audits and regulatory assessments by the Regulator of Social Housing. Delivering improvement plans to maintain and strengthen the Council’s C1 regulatory position. Developing annual operational plans covering performance, finance and customer service outcomes. Managing staff performance, supervision, appraisals, development plans and workforce planning. Building effective relationships with residents, tenant and resident associations, councillors, police, health services, contractors and community organisations. Supporting complaint resolution and using resident feedback and data to improve service delivery. Deputising for the Head of Service and representing the Council at meetings, forums, surgeries and community events.This is a highly visible and community-facing role, requiring attendance on-site five days per week. Evening and weekend attendance may occasionally be required to meet resident and organisational needs. About You The successful candidate will be an experienced housing professional and confident people leader with a strong background in tenancy, neighbourhood or housing management. You should have: Proven experience leading a housing, tenancy or neighbourhood management team. Expert knowledge of social housing, tenancy management, estate management and relevant legislation. Experience managing antisocial behaviour, complex cases, safeguarding and tenancy enforcement. A strong track record of setting and exceeding KPIs and improving service performance. Experience managing staff through supervision, performance reviews, coaching and development. Proven experience delivering service transformation, cultural change and continuous improvement. Experience working within a local authority, housing association or similar social housing environment. Strong knowledge of regulatory compliance and the Regulator of Social Housing’s consumer standards. Experience managing resident engagement, complaints and customer satisfaction initiatives. The ability to analyse performance data, customer insight and feedback to develop effective improvement plans. Excellent written and verbal communication skills, with the ability to engage confidently with residents, Members, colleagues and external partners.You should be educated to degree level or have equivalent professional experience. A Level 4 housing qualification is desirable, although candidates willing to work towards the qualification within two years will also be considered. Key Benefits Competitive interim rate of circa £300 per day. Opportunity to work with a high-performing London Borough. Join a newly formed team and help shape future service delivery. Strategic and operational leadership responsibility. Opportunity to influence resident satisfaction, community safety and housing performance. Work within a Council recently awarded the highest available C1 consumer grade.KeywordsNeighbourhoods Manager, Neighbourhood and Communities Manager, Housing Manager, Tenancy Manager, Neighbourhood Management, Tenancy Management, Housing Management, Social Housing, Local Authority Housing, Council Housing, Housing Association, Estate Management, Community Engagement, Resident Engagement, Resident Satisfaction, Customer Service, Antisocial Behaviour, ASB, Tenancy Enforcement, Complex Tenancy Cases, Housing Legislation, Housing Regulation, Regulator of Social Housing, Consumer Standards, C1 Rating, Regulatory Compliance, Fire Safety, Safeguarding, Domestic Abuse, Void Management, Voids and Lettings, Allocations, Rehousing, Tenancy Sustainment

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