Head of digital jobs in ShipleyCreate job alerts

Head of Operations – Travel Industry Level: Senior Management Reports to: COO Manages: A large team of 40 talented individuals with four direct reports. The team consists of Operations Managers (Supplier Relations, Itineraries, Documentation, Reservations, Support) Our client is a rapidly scaling international travel business specialising in holidays. With ambitious growth plans to double customer numbers by 2030, they are investing in operational excellence, digital innovation, and world-class service delivery. The Role We’re seeking a strategic and hands-on Head of Operations to lead the end-to-end delivery of customer trips globally. You’ll oversee core operational functions—from itinerary planning to supplier management and documentation—ensuring seamless delivery, efficiency, and excellent customer experience. This role is ideal for a commercially-minded operator with a background in travel who excels in team leadership, systems thinking, and continuous improvement. Key Responsibilities • Lead global operations across trip planning, supplier relations, and customer documentation, • Drive service quality, efficiency, and cost control across all touchpoints, • Build and mentor a high-performing operations team, • Optimise systems, processes, and workflows to enable scale, • Collaborate cross-functionally with product, tech, and customer teams, • Own supplier performance, SLAs, and operational risk management About You • 5+ years in a senior operations role, • Strong leadership and process optimisation background, • Comfortable managing international teams and supplier networks, • Experience with operational systems, workflow automation, and Lean/CI methodologies, • Travel industry experience is highly desirable Package • Salary: £75,000–£95,000 (DOE), • Bonus: 10–20% performance-based, • Benefits: 33+ days holiday, pension, travel perks, and more

Head of Customer/Client Experience Scotland, open to multiple locations Are you a dynamic, data-driven, and relationship-focused Client Experience expert, looking to shape and deliver a world-class customer journey that drives loyalty, satisfaction, and long-term value? My client, a fast-growing professional services firm in Scotland, has created a new role to support their clients by ensuring the business operates in line with best practices across the group, maintaining high levels of satisfaction & repeat business. This role demands a blend of strategic foresight and operational excellence, the ability to design a customer experience strategy at scale while delving into the details of process, systems, and service design to bring it to life. If you're a natural problem-solver with strong technical acumen, exceptional stakeholder management skills, and a passion for using data and technology to deliver measurable impact, then this could be a great fit for you. Key Responsibilities: Strategic Leadership: • Define and execute the company's client experience strategy, ensuring alignment with business objectives and long-term growth goals., • Champion the voice of the client across the business, using insight and feedback to shape product, service, and operational priorities., • Develop and oversee frameworks for measuring and improving customer satisfaction, retention, and advocacy (e.g. NPS, churn)., • Partner with senior leadership to embed client-centric thinking into business decisions and processes. Operational Excellence: • Oversee end-to-end client journeys, ensuring seamless experiences across all touchpoints — digital, operational, and human., • Use data and technology to identify friction points, drive root cause analysis, and implement scalable improvements., • Own key performance metrics such as Customer Lifetime Value (CLV) and Customer Retention Rate, ensuring commercial efficiency alongside exceptional experience., • Lead process and service design initiatives to improve speed, quality, and consistency of client delivery., • Implement tools and systems that enable a unified view of the customer, leveraging CRM and analytics platforms to drive insight-led action., • Drive strategies to increase client wallet share and cross-selling. Analytical & Tech Focus: • Build and maintain advanced dashboards to track client behaviour, engagement, and satisfaction., • Partner with Product, Growth, and Data teams to build predictive models and identify opportunities for proactive intervention., • Develop and maintain automation, AI, and digital solutions to enhance service delivery and personalise client interactions at scale. Leadership & Collaboration: • Build and inspire a high-performing Client Experience team, fostering a culture of accountability, curiosity, and continuous improvement., • Collaborate closely with cross-functional teams — including client-facing teams, Product, Marketing, Operations, and Technology — to ensure a cohesive customer journey., • Present clear, data-backed recommendations to leadership and drive cross-company alignment around client experience priorities. What We're Looking For: • Experience leading Customer/Client Experience in a data-driven environment, ideally in a service industry., • Strong analytical and commercial mindset — able to link client satisfaction directly to growth, retention, and profitability., • Hands-on operator who thrives on detail and execution while maintaining strategic oversight., • An understanding of client experience technologies, CRM platforms, and digital automation tools., • Inspirational leader who can influence at all levels and build buy-in around a client-first vision. Why Join: This is an opportunity to define and deliver the customer strategy for a forward-thinking, fast-scaling business. You'll have the autonomy to design the customer experience function from the ground up — combining technology, data, and creativity to build something truly exceptional. If you're interested in the above, please reach out to Kevin in Broadgate to have a confidential chat.

We’re looking for an analytical and engaging problem solver to join our Reward team. Building strong relationships you will work with our Reward Managers and wider People teams, you’ll bring a data driven approach to everything you do, helping us make sound, evidence based decisions. You’ll turn complex information into clear insights, supporting stakeholders with analysis that informs business projects, pay reviews and bonus planning. You’ll also play a part in maintaining strong industrial relations, supporting union activity, and building positive, collaborative relationships with a wide range of internal and external partners. What you'll be doing: • Partnering with stakeholders to deliver high-quality work and earn strong feedback, • Analysing a variety of data to provide insight and recommendations that drive informed decisions, • Supporting salary reviews, bonus plans, and other pay changes with accuracy and attention to detail, • Contributing to industrial relations activity and supporting queries from our union partners, • Helping teams plan and manage reward budgets effectively across 3–6 month planning cycles, • Proactively review processes and documents to recommend improvements About You: • Highly analytical, with strong numerical skills and experience working with data (including Excel and reporting tools), • Able to turn complex data into clear, actionable insights for non-technical audiences, • Confident communicator who can challenge, influence, and build strong relationships across the business, • Calm under pressure, adaptable, and able to manage changing priorities, • Curious and eager to build your understanding of reward, finance, and industrial relations About The Company: • In return for all your hard work, you will receive:, • 15% discount in store from the day you join us, • Additional 10% discount card for a friend or family member, • Annual bonus scheme, • Career progression and development opportunities, • Generous holiday entitlement, • Market leading pension scheme and life assurance, • Healthcare benefits including Aviva Digital GP ‘MyPerks’ giving you discount with over 850 retailers Free parking onsite, • Enhanced Family, Maternity and Paternity Leave, • Private Healthcare Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking! At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues. There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you! At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too. We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.

DRIVALIA is CA Auto Bank’s new mobility company dedicated to the automotive sector which provides a wide range of rental services (from electric car sharing to innovative car subscriptions and rental for all durations) with attractive solutions and competitive rates. Currently, DRIVALIA has operations in 16 European countries, with the ambition of becoming one of the leading European operators in the mobility sector of tomorrow, able to combine flexibility, digital use, on-demand approach and sustainability. We are seeking a Regional Manager to lead our operations across Scotland and Northern Ireland. This pivotal role is responsible for driving performance by actively maintaining, supporting, and empowering our regional branches and Branch Managers to successfully achieve all targets and KPIs. Main Responsibilities The role will be to ensure the smooth day-to-day operations of the relevant regional cluster of branches. This will entail: • Leading the teams at the branches in your region and liaising with head office, senior managers, other regional managers and HR., • Ensuring regional KPI and targets are met and implementing remedial action for areas not reaching required results., • Dealing with location managers on a day-to-day basis, offering operational and sales support as and when required., • Managing all aspects of a number of busy rental locations; ensuring efficient fleet control, conducting landlord meetings etc., • Ensuring all administrative aspects are completed including HR, recruitment, general training etc and all policies from head office are implemented efficiently., • Managing the Health & Safety at branches and welfare of staff. Arranging maintenance and raising any concerns., • Managing your teams of branch managers and assistant managers/supervisors., • Dealing with the general public and corporate clients on the phone and in person., • Checking daily reports, stock allocation, stock builds and vehicle maintenance orders., • Resolving problems and delivering outstanding customer service., • Completing daily and monthly reports for management., • All other duties consummate with the role including supporting in Branches with daily operations. Job Requirements Essential: • Experience in Car Rental., • Experience of managing teams in different locations., • Computer literate and have experience of all Microsoft., • Full driving licence with fewer than 6 points., • Ability to travel throughout the Region and travel overnight to Slough Head Office., • Experience of report writing and presentation skills., • Knowledge of basic HR processes is an advantage but not essential.