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Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. About the role This is a fast-paced, customer-facing support role where you will work across multiple channels, with a strong focus on telephone-based support. You will spend a significant portion of your time speaking directly with customers, helping them resolve issues in real time, guiding them through workflows, and ensuring they get the most value from our products. Confidence and clarity on the phone are essential. You will: • Deliver high-quality customer support across email, in-product chat, and telephone, with phone support as a core part of the role, • Confidently handle a high volume of inbound and outbound customer calls, including troubleshooting issues and guiding users step-by-step through solutions, • Ensure customers receive an easy, memorable, and valued service across all touchpoints, • Seek to understand how customers use our products, and proactively offer guidance to help them get the best value, • Troubleshoot issues live with customers, often in real-time over the phone, • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries, • Provide emergency support out of hours on a rotational basis (after initial onboarding period), • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems, • Work with connected technology providers to effectively implement integrated solutions or solve problems affecting customers, • Research and interpret application log files and user behaviour to help diagnose issues, • Document and share workarounds or key steps via our Help and Support Centre and with wider customer-facing teams, • Use software such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bugfender, as well as Microsoft suite of products You have: • Proven experience in a customer-facing role with regular telephone-based support (e.g. contact centre, service desk, or high-volume support environment), • At least 1–2 years’ experience handling customer support via telephone in a fast-paced environment, • Strong verbal communication skills, with the ability to build rapport quickly, control conversations, and explain technical concepts clearly over the phone, • Experience handling challenging conversations and confidently de-escalating frustrated customers, • The skillset to follow up with customers and deliver timely updates on tickets and cases, • Experience of working in a high-performing, busy team, • A logical approach, with good judgment to ensure the appropriate customer outcome, • Initiative to resolve customer issues and provide an exceptional service, • The ability to manage a varied workload, • A desire to increase your technical knowledge, • Willingness to contribute ideas, innovation and team spirit You may have: • Experience or interest in the Care industry, • An inclination to keep up with developments in technology and social care, • Experience using Salesforce, Intercom and Jira, • An ambition to continuously grow and develop Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions, or to apply with your CV, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Our client is a long established and an award-winning law firm providing specialist legal services for multi-national organisations, entrepreneurial businesses and individuals. They are now seeking an experienced Business Development Professional to join their team. You will work closely with the head of department to identify new opportunities within mid-market and global organisations, utilising your excellent interpersonal skills and your flair to growing professional relationships, you will contribute to the firms ongoing growth and success and will be rewarded with a bonus. About the Role * Identify new opportunities and to arrange and lead meetings with the relevant contact(s) * Secure revenue streams with new clients / referral partners, working with the relevant fee earner during the negotiation phase * Develop and maintain strong relationships with existing clients and referrer base * Analyse the department and the firms key BD data, identifying areas for growth / improvement * CRM management and accurate record keeping * Research key sector events to attend and network * Advise and train partners and fee earners on BD skills, lead generation, and relationship management * Collaborate with cross functional teams – Marketing and BD head on department brochures, pitch documents, ensuring they remain up to date and relevant * You are comfortable in a target driven environment Qualific...

Our client is a long established and an award-winning law firm providing specialist legal services for multinational organisations, entrepreneurial businesses and individuals. They are now seeking an experienced Business Development Professional to join their team. You will work closely with the head of department to identify new opportunities within the mid-market and global Real Estate organisations, utilising your excellent interpersonal skills and your flair to growing professional relationships, you will contribute to the firms ongoing growth and success and will be rewarded with a bonus. About the Role • Identify new opportunities and to arrange and lead meetings with the relevant contact(s), • Secure revenue streams with new clients / referral partners, working with the relevant fee earner during the negotiation phase, • Develop and maintain strong relationships with existing clients and referrer base, • Analyse the department and the firms key BD data, identifying areas for growth / improvement, • CRM management and accurate record keeping, • Research key sector events to attend and network, • Advise and train partners and fee earners on BD skills, lead generation, and relationship management, • Collaborate with cross functional teams – Marketing and BD head on department brochures, pitch documents, ensuring they remain up to date and relevant, • You are comfortable in a target driven environment Qualification & Skills • Full UK driving license, • Real Estate Industry Experience, • Excellent interpersonal skills with the ability to build and maintain effective relationships., • Adaptable and able to thrive in a fast-paced, dynamic environment., • At least 5 year track record of successful business development, either in a law firm or similar professional services environment, • Proactive approach and results orientated., • Strong communication, presentation and negotiation skills., • Proficient in IT and social media. Benefits • Competitive salary based on experience., • Generous bonus., • Free car parking for your convenience., • Comprehensive benefits package, • Hybrid working

Partner with families to support continuity of strategies across home and school. Strong knowledge of early childhood development, early intervention, and inclusive education practices. Partner with the Centre Leader to drive shared ownership of inclusion within centre operations.

Contribute as a member of the CDD leadership team, supporting strategic planning, budget management, external representation and deputising for the Director of Drug Development as required. The Cancer Research UK Centre for Drug Development (CDD) is the world's only charity-funded drug development

Expert in Adobe Creative Suite; proficient in Microsoft Office/Mac apps; proficient in Microsoft Office and Mac applications. As Head of Design in Singapore, you will lead and elevate our design practice in Singapore. Develop disruptive creative that meets both our clients’ objectives and our busi

Connect Life Science, a diagnostics start-up in the UK, seeks a Clinical Research & Medical Affairs leader to own clinical studies and engage with clinicians.

The Head of Research & Development is responsible for leading engineering, ensuring the delivery of high‑quality, scalable and reliable software while driving improvements in team performance, delivery efficiency and ways of working. The Head of R&D will play a key role in driving change and conti

Fully taken accountability for impact reporting and research projects within the charity and able to demonstrate a clear plan of action for the rest of the year. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emot

A leading global research firm is seeking a Senior Head of Research to lead their UK team. Candidates should have over 10 years of market research experience and proven success in managing client relationships. The company values innovation and offers competitive pay and benefits while promoting a d

A leading cancer research organization based in the UK is seeking a dynamic Head of Research to oversee their innovative portfolio. The ideal candidate should possess a PhD and have experience in academic research and managing research grants. This position supports a flexible working environment be

Moorfields Eye Hospital NHS Foundation Trust is seeking a Director of Research and Innovation to also serve as Co-Director of the NIHR Moorfields Biomedical Research Centre. This pivotal role combines research and innovation under strategic leadership, enhancing the national and international profil

The UK Head of Research sits at the intersection of clients, research excellence, and AI‑enabled ways of working. Brings vision and leadership to the UK Research team to drive a sense of pride, ownership and accountability at every layer of client and internal communication. We offer competitive

Good understanding of the research/policy commissioning landscape and what strong bids look like. As well as a competitive salary, performance related bonus structure and excellent working environment (including a home/office hybird working environment), you will be working for the largest independe

The Consortium for Clinical Research and Innovation Singapore is seeking a Head of Inclusion to lead and embed inclusive practices across classrooms in Greater London. Ideal candidates will have a degree in Early Childhood or related fields, strong knowledge in inclusive education practices, and at

The National Centre for Social Research seeks a Head of Bids & New Business in London (Hybrid).

Good understanding of the research/policy commissioning landscape and what strong bids look like. The National Centre for Social Research are hiring a senior bid leader to take ownership of their new business and bidding function. A research background is helpful (social research ideal), but not ess

The person who takes this role will have the backing of a mature, profitable US operation and the autonomy to build the European chapter in their own image. Hiring, mentoring and building a high-calibre team of quant researchers and traders in London. Experience trading or researching European marke

The University of Plymouth is seeking a Director of Research, Partnerships and Innovation. The role involves strategic and operational leadership across research and partnerships, enabling income growth and leading partnerships translating research excellence into impact. The University of Plymouth

Bachelor’s Degree in Mechanical Engineering is mandatory due to the highly technical and engineering‑led nature of Glory's products, services, and operating model. The role oversees all regional functions including sales, service, operations, finance, and people leadership, and serves as the key

Own and evolve the qualitative research offering across key clients. Deliver high-quality qualitative research, remaining hands‑on where needed. Strong agency or consultancy experience delivering qualitative research.

A leading market research firm is seeking an Associate Director to manage a client service team. The ideal candidate should have over 5 years in market research, experience in project management, and exceptional communication skills. The position offers benefits including annual leave, a bonus schem

Employment opportunity: Head of Department of Academic Research (Europe). Head of Department of Academic Research. The successful candidate will provide strategic direction for IIS’s research in Islamic Studies, with focus on Ismaili, Shi‘i, and Qur’anic Studies, lead research programmes, ment

Tara Professional Recruitment Ltd is seeking a Head of Science Department in Shrewsbury for a permanent role starting in September. This position involves leading the Science department, developing an engaging curriculum, and mentoring staff to ensure high standards of teaching and student achieveme

Ismaili Centres is seeking a Head of Department of Academic Research based in London, United Kingdom. A strong academic profile with extensive leadership experience is required, along with fluency in Arabic and the capacity to conduct research in relevant languages. The successful candidate will lea

Scotty's Little Soldiers is seeking a Head of Service to enhance its impact measurement through research and data analysis. The role involves leading research projects and developing reporting frameworks to effectively communicate Scotty's work. Candidates should possess proven experience in researc

PEI values diversity and offers flexible working arrangements. PEI Group is seeking a Senior Research Manager for Quality & Excellence in London. The successful candidate will lead a team to ensure high-quality data and research on private equity.

In this capacity the Head of Investment Strategy & Research plays an integral role in articulating investment points of view related to broad macro and market themes, portfolio construction implications and recommendations and specific actionable investment insights to help clients achieve their lon

Clinical Research & Medical Affairs leader. Real ownership of clinical strategy. This is one of those roles where you’re not just advancing your career, you’re helping define and develop the company towards success.

A global pharmaceutical company is looking for a Regional Head CRMA EU to lead a team in enhancing clinical research programs. The successful candidate will oversee multi-national teams, drive innovation, and ensure high-quality execution of clinical trials. A minimum of 8 years in the Pharmaceutica

Prostate Cancer Research is seeking a dynamic Head of Research to oversee a comprehensive research portfolio and manage approximately £2 million in annual funding. The candidate will work closely with the Senior Leadership Team, ensuring effective processes and partnerships between different resear

A leading technology firm is seeking a Head of Research to guide their long-term technological vision. This role requires a visionary leader to manage over 800 professionals globally, drive innovation in connectivity and AI, and represent the company in scientific communities.

Royal Surrey NHS Foundation Trust is looking for a Lead Research Nurse to manage a multidisciplinary team and oversee the delivery of their comprehensive research portfolio. The Lead Research Nurse will enhance the research culture within the Trust and work closely with multiple stakeholders for imp

We are looking for a dynamic, motivated and thoughtful individual to take on the newly created role of Head of Research. Oversee the monitoring and evaluation of our research portfolio of both grant-funded and in-house projects, including supporting and mentoring other team members. You will also he

We are looking for a dynamic, motivated and thoughtful individual to take on the newly created role of Head of Research. You will also practise your own leadership and represent the department as part of our internal Heads of Group. Oversee the monitoring and evaluation of our research portfolio of

The ideal candidate will possess over 7 years of expertise in Quantitative Research, with strong leadership, statistical modeling skills, and familiarity with technologies like Python and SQL. This position offers an opportunity to influence the development of innovative sports pricing models. This

A leading global technology company in the UK seeks a Senior UX Research Manager to lead and scale its high-impact research function. This role requires 10+ years of UX research experience and a strong background in managing teams. Ideal candidates are hands-on researchers who can thrive in a fast-p

In this capacity the Head of Investment Strategy & Research plays an integral role in articulating investment points of view related to broad macro and market themes, portfolio construction implications and recommendations and specific actionable investment insights to help clients achieve their lon

Strategic Stewardship: Direct a global workforce of over 800 professionals across 14 countries, fostering a culture of excellence, intellectual curiosity, and high‑performance delivery. A specific focus on distributed, real‑time AI, including AI‑native networks, compute paradigms, and the inte

To support our mission, we are seeking an experienced and driven Head of Clinical Operations to join our Centre for Drug Development (CDD) leadership team. This is a pivotal role responsible for leading our Clinical Operations function, including Clinical Study Managers, Clinical Study Coordinators,

As the Head of R&D, you will also support laboratory activities when required, contributing hands‑on during critical phases of research and development. As the Head of R&D, you will be a key member of the leadership team, working closely with senior stakeholders to drive complex technical projects

Director, Head of Catastrophe Research & Validation. Deep understanding of climate change impacts on insurance and experience presenting research in internal and external forums. Comprehensive knowledge of catastrophe model strengths and weaknesses.

We are seeking an experienced industry professional to be our Head of Biofuels Research, based in Oxford, reporting directly to the Global Head of Agribusiness Research. The Head of Biofuels Research will lead analytical outputs, drive methodological innovation, oversee client projects, and act as a

Head of AI Research | High-Growth Start‑Up | London. You’ll lead a world‑class team of researchers and engineers, setting the direction for AI innovation while staying close to the code and experiments that make it happen. Clear communication skills, capable of bridging the gap between researc