Property Manager
1 day ago
Loughborough
Company Description Ryan Hill Limited specialises in managing and letting high-quality student homes in Loughborough. We work closely with landlords, whether they own a single property or an extensive portfolio, to ensure maximum returns while maintaining full compliance. Our dedicated property management team and secure Landlord Portal provide transparency and peace of mind. With a commitment to excellence, we strive to deliver outstanding service to landlords and tenants alike. Main Purpose of the Job: To provide a professional lettings service that can be recognised along-side some of the best in the industry, by striving to provide key business stakeholders a level of service no less than what we classify as excellent. Overview: The Property Manager will oversee the daily operations of a portfolio of student rental properties. This role involves ensuring the properties are maintained to a high standard, managing tenant relationships, and ensuring compliance with relevant legal and regulatory requirements. You will act as the main point of contact for landlords, tenants, and contractors, ensuring a smooth tenancy experience for all parties involved. Key Responsibilities: 1. Property Management • Oversee the day-to-day operations of student rental properties., • Conduct regular inspections to ensure properties meet health, safety, and cleanliness standards., • Coordinate routine and emergency maintenance, liaising with contractors and suppliers., • Ensure properties are prepared and in excellent condition for new tenants before move-in dates. 2. Tenant Relations • Serve as the primary point of contact for tenants, handling queries, complaints, and concerns., • Manage the move-in and move-out process, including inventories, deposits, and tenancy agreements., • Resolve tenant disputes or issues promptly and professionally. 3. Landlord Liaison • Build and maintain strong relationships with landlords, providing regular updates on property performance and condition., • Advise landlords on market trends, potential improvements, and compliance issues to maximize rental income. 4. Administrative Tasks • Ensure tenancy agreements and documentation comply with relevant legal and regulatory requirements., • Maintain accurate records of tenancies, inspections, maintenance, and financial transactions., • Process rental payments, deposit returns, and invoices efficiently. 5. Compliance • Stay updated on housing legislation, particularly concerning student lettings., • Ensure properties meet local licensing and HMO (House in Multiple Occupation) regulations., • Arrange and monitor gas safety checks, electrical inspections, and other legal certifications. 6. Marketing and Lettings Support • Assist with marketing vacant properties, including coordinating viewings and tenant applications., • Work with the lettings team to ensure quick turnaround times between tenancies. Qualifications and Skills: Essential: • Proven experience in property management, lettings, or a related field., • Knowledge of housing legislation and HMO regulations., • Strong organizational and multitasking skills., • Excellent communication and interpersonal skills., • Proficiency in property management software and general office tools., • Ability to work independently and manage a busy workload. Desirable: • Experience in student lettings or managing HMOs., • Relevant property management qualification (e.g., ARLA Propertymark, NFoPP Level 3)., • Understanding of local student housing markets. Key Competencies: • Problem-solving and decision-making skills., • Attention to detail and proactive approach to property maintenance., • Customer service orientation to foster strong tenant and landlord relationships., • Flexibility and adaptability in a fast-paced environment.