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tonies is the world’s leading interactive audio platform for children, with over 12 million Tonieboxes and 165 million Tonies sold globally. Our intuitive, screen-free system empowers children to learn and play independently in a safe and engaging way. With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future of play, learning, and imagination.The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus of this role is ensuring that UK customer queries are answered on time, by keeping workflows efficient and consistently updated to allow the customer's issues to be addressed promptly and efficiently. • UK Operations, • Own the Zendesk inboxes, ensuring that all tickets are handled within SLA and processed on time. Contacts include Offline written tickets, Live Chats, Returns, Reviews, • Handle escalated tickets where manager input is required, • Deliver training for new starters, • Complete Quality Assurance Audits, • Process Adyen and PayPal disputes, • Business Central administration, ensuring accurate processing, posting, and reconciliation of transactions., • Work closely with UK Operations and Marketing teams to proactively prepare for revenue generating initiatives, and to reactively communicate issues as they arise, • Collaborate with the Socials team on donation initiatives, including coordinating and documenting donation orders., • Consolidate and share team feedback about necessary changes and updates that will help improve the customer experience, • Complete weekly CSAT analysis to determine drivers of dissatisfaction and pain points, • BPO Management, • Ensure the BPO agents provide an amazing customer experience across all support channels, • Responsible for hitting Global Customer Happiness KPIs, • Main contact point for BPO for any UK customer related issues, • Mentor and provide support for tickets and questions escalated by BPO agents, • Global Collaboration, • Work with Global Zendesk administrator in order to design and implement chatbot experiences, • Work with Global Customer Happiness counterparts on standardised onboarding processes and training materials, • Calibrate with other Global Customer Happiness teams on Quality Assurance topics, • Represent Customer Happiness in collaborative work with the Quality and Legal teams for High Risk issues, • Experience managing or working closely with a BPO or outsourced support partner, • Strong working knowledge of Zendesk (or comparable helpdesk platform), including inbox and SLA management, • Experience handling payment disputes/chargebacks (e.g. Adyen, PayPal) is a plus, • Proven ability to design, deliver, and continuously improve training programs, • Comfortable conducting Quality Assurance audits and translating findings into coaching and process improvements, • Analytical mindset, with experience using CSAT and other KPI data to identify root causes and drive improvements, • Excellent stakeholder management skills, able to work cross-functionally with Operations, Marketing, Product, Quality, and Legal, • Strong communicator, comfortable owning escalated and high-risk customer issues, • You must be currently located in the UK., • Global Teamwork: We collaborate across departmental and country borders. You’ll be part of a truly international community where every voice is heard., • Come as you are: This applies to the dress code and everything else. We believe you give your best when you feel truly comfortable being yourself., • Competitive Package: We offer a competitive salary and a range of comprehensive benefits tailored to your specific location, which we’ll share during the recruiting process., • Collaboration & Community: We’re big on "we." You’ll join a team that values connection and celebrates wins together, no matter the time zone., • Continuous Learning: Benefit from internal/external training and an individual learning budget to keep your skills as sharp as a Tonie’s ears., • Tonie Discounts: Enjoy attractive discounts on our entire range of products. You’ll quickly become the favorite guest at every birthday party!, • Rest & Recharge: Great work requires a clear head. You’ll enjoy generous paid time off to ensure you have plenty of time for your own stories.As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We look forward to hearing from you!Here at tonies, we are changing the way children listen to their favourite audio content, by making digital audio tangible. We have created a safe and playful way for children to experience stories, music and educational content that is loved by parents and children alike. By combining the best of digital technology with the magic and playfulness of figurines (the so-called Tonies), our screen-less toniebox provides the perfect platform to enjoy all the benefits and fun of great audio content, without adding to children’s screen time.

Competitive salary + benefits | Full-time | Permanent We are currently working with an established and award-winning structural and civil engineering consultancy that is looking to appoint a talented Structural Engineer to join its team in Hinckley, Leicestershire. The consultancy delivers a diverse range of projects across the residential, commercial and institutional sectors, from domestic alterations and extensions through to new-build developments, high-specification homes, conversions, swimming pools, temporary works and remedial structural engineering associated with insurance claims. This is an excellent opportunity for a Structural Engineer looking to broaden their experience across a varied project portfolio, develop their technical skills and progress towards professional qualification. Working as part of an experienced and collaborative design team, you will be involved throughout the design process, from initial site visits and feasibility through to detailed design and construction. Your responsibilities will include: • Analysis and design of low-rise building structures, • Designing in steel, reinforced concrete, timber and masonry, • Producing detailed structural calculations, including hand calculations, • Developing practical and commercially viable structural solutions, • Producing and reviewing technical drawings, schedules, reports and specifications, • Using 3D structural analysis and modelling software, • Attending site inspections and assessing existing structures and construction works, • Attending design team meetings, client meetings and site progress meetings, • Liaising with architects, contractors, developers and other construction professionals, • Coordinating structural designs with the wider design team, • Working alongside and directing technicians in the production of structural drawings, • Assisting with project administration and management, • Taking increasing responsibility for projects as your experience develops The role provides exposure to the full design and construction process, making it particularly suited to an engineer who wants to develop a broad technical skill set. We're looking for a Structural Engineer with approximately 2–5 years' relevant post-graduate experience, although candidates with additional experience will also be considered. You should have: • An MEng or equivalent degree in Civil or Structural Engineering, • Relevant UK structural engineering experience, • Practical experience with steel, reinforced concrete, timber and masonry, • Experience using structural analysis software, ideally Tekla Structural Designer, • A good understanding of building construction, • Experience undertaking site inspections, • Good technical report-writing and communication skills, • A logical and methodical approach to engineering problems, • The ability to work independently while contributing to a wider team Experience with AutoCAD and/or Revit would be advantageous. Ideally, you will already be working towards Chartered Engineer status with IStructE or ICE, or be committed to progressing towards professional qualification. This position would suit an engineer who is looking to take the next step in their career. The consultancy provides both formal and on-the-job training, alongside support towards professional qualifications and membership of the relevant professional institution. Engineers who demonstrate the required ability are given responsibility for managing projects as their experience develops, providing an opportunity to build both technical and project management skills. • 6 weeks' annual leave including bank holidays, • Additional annual leave for long service, • Your birthday off, • Annual bonus scheme following the qualifying period, • Private healthcare following the qualifying period, • Company mobile phone, • Company pension, • Professional institution membership paid for, • Training and examination fees for professional qualifications, • Regular team-building and social events, • Support towards professional development, • Varied and technically interesting project work Our client is an established structural and civil engineering consultancy with a strong reputation for delivering creative, practical and buildable engineering solutions. The business works closely with architects, interior designers, landscape architects, contractors and developers, becoming involved early in the design process to provide engineering input that supports the architectural concept while remaining technically robust, sustainable and commercially viable. The project portfolio is varied, covering everything from refurbishment and alterations to major new buildings. This gives engineers the opportunity to gain broad experience across different building types, structural materials and stages of the construction process. The working environment is open, informal and collaborative, with an experienced team that encourages engineers to share knowledge, discuss technical challenges and develop their capabilities. The role is based in Hinckley, Leicestershire, making it accessible to candidates across the wider Leicestershire, Warwickshire and Midlands region. The position would suit candidates within commuting distance of Hinckley, Leicester, Nuneaton, Coventry, Rugby, Lutterworth, Market Harborough, Tamworth and surrounding areas. If you're a Structural Engineer looking for a role offering varied project experience, genuine responsibility and a clear route towards professional qualification, we'd be interested in hearing from you. For a confidential discussion about the role, please get in touch. All applications will be treated in the strictest confidence. #J-18808-Ljbffr

All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: As DX grow the business and develop new services, we aim to maximise the combined value of our Divisions and build a flexible operating model which supports interoperability to efficiently offer the best possible service to our customers while ensuring control and consistency and minimising overall cost. Based on quantitative and qualitative analysis, Network Planning sets the direction for network operations including operating footprint, assets, routing, systems, automation, planning, tracking and reporting. Key responsibilities • Deliver specific design projects, trials and pieces of analysis as directed by the Network Planning Director, • Run localised trials to test, prove and refine concepts and designs, • Document elements of the current operating model and proposed options, • Collect and validate high-level and detailed cost and operational data, • Conduct quantitative analysis to compare options, • Engage with relevant stakeholders to support balanced qualitative assessment of options and ensure any recommendations are realistic, • Liaise with IT to ensure alignment of systems requirements, • Prepare, document and present recommendations and implementation plans, • Maintain relevant benchmarks and best practices to guide and inform future design projects, • Contribute to blue-sky thinking and idea generation and prioritisation Knowledge, Skills and experience Must Have • Numerate with strong analytical skills. Must be able to build basic excel models to evaluate financial and operational impact of options, • Familiar with end-to-end logistics processes and cost, capacity and productivity drivers, including Collection and Delivery, Transport and Under-the-roof activities, • Experience in managing operational trials and measuring operational impact, • Strong communication skills, able to focus on key messages and explain complex concepts in an understandable way, • Familiarity with operational reporting metrics and dashboards Nice to have • Experience in operations research, time and motion, layout design and operational process design, • Experience in building business cases for operational improvements and investment cases Personal Specification • Objective, analytical and data-driven, • Self-starter, motivated and driven to make meaningful improvements, • Creative, innovative, inquisitive and challenging, • Collaborative, able to engage with operational staff and other stakeholders to understand challenges, develop ideas and test possible solutions, • Thorough, diligent, honest and open, • Structured and able to break down complex deliverables into manageable steps, • Comfortable with ambiguity, able to use scenario analysis and estimates when reliable data is not available, • Clear communicator, willing to challenge the status quo and equally happy to receive challenge and feedback Benefits: • Competitive Rates of Pay, • Holidays: 25 days increasing with length of service + bank holidays, • Long Service Recognition scheme, • Enhanced Maternity & Paternity, • Enhanced Company Pension Scheme, • Life Assurance, • Employee Assistance programme including 24/7 Virtual GP, • DX Discounts Portal, • Excellent opportunities for career progression and more!! We look forward to hearing from you! JBRP1_UKTJ

As a Hearing Aid Audiologist at Scrivens Opticians & Hearing Care, you will provide expert hearing assessments and tailored hearing solutions to improve the quality of life for our patients. We are seeking a qualified Hearing Aid Audiologist with strong clinical skills and a genuine passion for help

As the UK's fastest-growing hearing care company, we’re seeking passionate and skilled Hearing Aid Audiologists/Dispensers in multiple locations. Career Growth Opportunities in Hearing Care:. HCPC-registered Hearing Aid Dispensers or Audiologists (or those awaiting registration).

Boots Hearingcare is seeking an experienced Hearing Aid Audiologist to deliver high-quality, patient‑centred care across a network of clinics.

The Hearing People is a leading provider of audiology services, dedicated to improving the quality of everyday life for our patients. This role fits someone who is flexible, clinically confident, and passionate about achieving excellent hearing outcomes for patients. Conduct hearing assessments and

Amplify Hearing UK is a leading hearing care provider with over 423 clinical practices across the UK. Join Amplify Hearing UK and become part of an organisation committed to innovation, growth, and making a difference.

If you're an experienced Hearing Aid Audiologist looking for greater clinical autonomy, the opportunity to make a real commercial impact, and access to the latest hearing technology, this could be your next career move. Join our established, high-performing clinic in Lakeside, where you'll have the

You will provide independent clinical hearing care in optical settings, assessing and diagnosing hearing loss across all ages, with a full driving licence and HCPC registration required. Amplify Hearing UK is seeking a passionate Audiologist to join our expanding network of practices across South Br

As a Hearing Aid Audiologist, you will responsibly manage clinics, deliver customer‑centric Hearingcare solutions, and act as Ambassador for Boots Hearingcare. Boots Hearingcare is part of the Sonova family, benefiting from decades of excellence in developing, manufacturing, and distributing heari

A leading healthcare provider in West Sussex is seeking a qualified Hearing Aid Audiologist to join their growing team.

A leading hearing care provider in the UK is seeking an experienced Head of Financial Reporting to lead their finance function.

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll

The Hearing People is a leading provider of audiology services, dedicated to improving the quality of everyday life for our patients. This role fits someone who is flexible, clinically confident, and passionate about achieving excellent hearing outcomes for patients. Conduct hearing assessments and

As the UK's fastest-growing hearing care company, we’re seeking passionate and skilled Hearing Aid Audiologists/Dispensers. Your success is rewarded at The Hearing Care Partnership. Career Growth Opportunities in Hearing Care: Benefit from ongoing training, tailored development plans, and support

A leading provider of hearing care services in the United Kingdom is seeking a Hearing Aid Audiologist. You will conduct assessments, fit hearing aids, and provide ongoing patient support.

The Hearing Care Partnership is expanding across multiple UK locations and seeks passionate Hearing Aid Audiologists/Dispensers. You’ll provide thorough patient care using advanced hearing aid technology and receive a structured induction with ongoing support.

Scrivens Hearing Care is one of the UK's largest and most established hearing and optical healthcare providers, operating across a national network of branches and medical centres. Hearing Aid Audiologist – Scrivens Hearing Care. We are both a busy NHS‑contracted provider and a growing private h

As the UK's fastest-growing hearing care company, we’re seeking passionate and skilled Hearing Aid Audiologists/Dispensers in multiple locations. With The Hearing Care Partnership you can enjoy:. Work with Cutting-Edge Hearing Aid Technology:.

A healthcare provider in the United Kingdom is seeking a Hearing Aid Audiologist to manage clinics and deliver customer-centric solutions. This entry-level full-time role involves conducting comprehensive hearing assessments and providing exceptional service.

Key tasks include pure tone audiometry, masking, and comprehensive adult hearing rehabilitation services with first assessments, hearing aid fittings, and individual care planning.

Leightons Holdings Ltd is seeking Hearing Aid Audiologists/Dispensers in Cambridgeshire and surrounding areas to join the UK's fastest-growing hearing care company.

At Scrivens Opticians & Hearing Care, you will provide excellent clinical care while building strong relationships with both customers and branch teams. At Scrivens Opticians & Hearing Care, you will provide excellent clinical care while building strong relationships with both customers and branch t

A National Hearing Care Company is seeking a HCPC registered Hearing Aid Dispenser/Audiologist in Hull. Make a significant impact on the hearing health of individuals across the UK.

Staff discounts on optical and hearing products. At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a

Amplify Hearing provide hearing care in over 490 practices across the UK and we're growing fast. Our success is thanks to our amazing team of hearing specialists - Audiologists and Hearing Care Assistants. Great training and development opportunities, including keeping up-to-speed with the latest he

The successful candidate will benefit from excellent working conditions with no weekends or late nights, providing thorough hearing evaluations and tailored solutions for clients.

Scrivens Opticians & Hearing Care is seeking a qualified Hearing Aid Audiologist to provide expert hearing assessments and tailored solutions. You will fit, program, and maintain hearing aids while delivering compassionate patient care in a supportive team.

Leightons Holdings Ltd, the UK's fastest-growing audiology business, is seeking skilled Hearing Aid Audiologists/Dispensers to join our team in Gosforth and surrounding areas.

Are you passionate about making a difference in people's lives? Do you have a keen interest in the field of hearing care? Look no further - an exciting opportunity awaits you with our esteemed partner who are a National Hearing Care Company!. Join a team committed to providing exceptional hearing ca

At Scrivens Opticians & Hearing Care, you will provide excellent clinical care while building strong relationships with both customers and branch teams.

Seeking a Qualified and Registered Hearing Aid Audiologist for an independent audiology provider in Hadleigh, Suffolk, offering a base salary plus uncapped commission.

Join one of the UKs fastest-growing hearing care providers! Were seeking HCPC-registered xohmjla Hearing Aid Audiologists/Dispensers (or those awaiting registration) who. Hearing Aid Audiologist / Dispenser Multiple Locations Uncapped Earnings.

Audiologist needed to manage clinics, provide customer-centric hearing solutions, conduct assessments, and recommend products.

Seeking a Hearing Aid Audiologist for a UK audiology business.

Hearing Aid Audiologist needed to conduct assessments, fit hearing aids, and provide patient care in a private audiology practice, with a focus on clinical integrity and work-life balance.

Seeking passionate Hearing Aid Audiologists for a growing audiology business, offering excellent patient care, advanced technology, and uncapped earning potential.

Seeking a Hearing Aid Audiologist to conduct assessments, fit hearing aids, and provide patient care in a private clinical setting.

If you’re an experienced Hearing Aid Audiologist who enjoys variety, clinical autonomy, and commercial impact, and you’re looking for a role that goes beyond being tied to a single clinic- this could be your next move. You’ll play a key role in maintaining clinical excellence, supporting perfo

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. Support and

As a Hearing Aid Audiologist at Scrivens Opticians & Hearing Care, you will provide expert hearing assessments and tailored hearing solutions to improve the quality of life for our patients. You will be responsible for fitting, adjusting, and maintaining hearing aids while delivering exceptional pat

Seeking a qualified and registered Hearing Aid Audiologist for a private independent practice in Hadleigh, Suffolk.

As a Hearing Aid Audiologist at Scrivens Opticians & Hearing Care, you will provide expert hearing assessments and tailored hearing solutions to improve the quality of life for our patients in the Ringwood branch. You will be responsible for fitting, adjusting, and maintaining hearing aids while del

Become a food delivery driver with Deliveroo and find work that suits you.Make money on your own schedule with your own vehicle (scooter, bike or car).Work when you want to, at the tap of a button.Scooter, bike or car (with license and insurance).Smartphone with iOS 12 / Android 6 or above.Proof of

At Scrivens Opticians & Hearing Care, you will provide excellent clinical care while building strong relationships with both customers and branch teams.